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Business Profile

Computer Software

Rentvine LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 3 complaints in the last 3 years.
  • 1 complaint in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2026

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please define a "CONVENIENCE REMOVED". I really want to know what that is. The REMOVEDto use a debit or credit card is 4%. The REMOVEDto pay in cash is equivilent or even more. WOW. What a world we live in. "Thank you so much for being our customer, but you are really "INCONVIENIENCING" me at this time so there will be a REMOVEDinvolved. What a joke.

    Business Response

    Date: 01/08/2026

    We understand your frustration. A convenience fee is an additional charge applied when using certain payment methods, such as debit or credit cards, to cover the costs associated with processing those transactions. The 4% processing fee is not arbitrary, it reflects the actual cost charged by the payment processor to securely handle card payments (from RentVine through our payment partner). While we know fees are never welcome, they are disclosed upfront before a payment is submitted so tenants can choose the option that works best for them. If you have questions about the specific fees on your account or would like to discuss alternative payment methods, we recommend reaching out directly to your property management company, as they control those settings.

  • Initial Complaint

    Date:07/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rentvine's application is being used to send non stop harassing emails without any options for remediation. I have received daily emails from Rentvine demanding that I sign a contract. I do not have any business relationship with Rentvine or the person they say is sending the contract. I have repeatedly contacted their support to get them to stop sending the emails. I have sent multiple Unsubscribe requests to Rentvine and I repeatedly reported them as SPAM. Their application is in clear violating of the federal CAN-SPAM Act which states that they must stop all email going to people who request it be stopped with in REMOVEDthe emails that they send. They have been sending me daily emails for months. REMOVED

  • Initial Complaint

    Date:02/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    That was a grease fire in the house I contacted rent vine/doorvest advised them of the fire they told me that I would have to file it with my insurance before I can follow with my insurance the very next day they sent someone out to complete the damages 3 weeks later they sent me a letter in the chat telling me that I'm responsible for the damages how can I pay for the damages without an invoice and the work is done. I've asked for the invoices on three different occasions with two or three different people have not yet to get the invoice they also was supposed to send a maintenance man out to fix the ice maker on the refrigerator the maintenance man said that he came out which he did not I work from home so they're trying to charge me $100 feet so the repairs for the fire damage was like 9:19 and then the nine dollars I'm trying to dispute all of this because I can't file with my insurance because they refuse to send me an invoice . Then they send me a letter telling me if I don't pay it I'm going to accrue late fees and once I pay the rent that that's going to go toward the late fees that's not fair

    Business Response

    Date: 04/15/2025

    Hello. We are sorry to hear of the issues in your home. Unfortunately, we, Rentvine, cannot help with this matter. We urge you to work with your property manager or owner of the property to resolve the issue. Rentvine simply facilitates the communications and work flows of the property manager or property owner. 

BBB Accreditation: None

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.