Complaints

This profile includes complaints for Seduction Cosmetic Center Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Seduction Cosmetic Center Corp

  4950 SW 8th St Miami, FL 33134-2400

• 

  Seduction Cosmetic Center Corp

  2500 NW 107th Ave Ste 102 Doral, FL 33172-5923

• 

  Seduction Cosmetic Center Corp

  3510 Coral Way Coral Gables, FL 33145

• 

  Seduction Cosmetic Center Corp

  18205 Biscayne Blvd STE 100 Aventura, FL 33160-2148

• 

  Seduction Cosmetic Center Corp

  8435 Coral Way Miami, FL 33155-2346

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: Seduction Cosmetic Center Address: ******************************* Phone: ************** Your Name: ****** ******* Email: ************************* Phone: ************** Complaint Description:I paid over $7,000 in full to Seduction Cosmetic Center for a cosmetic surgery and completed all required medical steps, including full lab work, MRI, and medical clearances from my primary care physician, cardiologist, and hematologist. My hematologist also gave specific instructions on stopping and restarting blood thinners and later revised the paperwork to say low thrombotic risk as Seduction requested.Despite complying in full and receiving confirmation from Seduction that I was good to go, they canceled my surgery just three days before the scheduled date of June 18, 2025. The next day, I received a text saying I no longer had an appointment on file. When I called, I was either kept on hold for over 30 minutes or hung up on.I emailed their refund department (which has no phone number), and they told me I was not eligible for a refund even though Seduction canceled the surgery, not me. I have not breached any agreement or failed to meet their requirements. I believe this is highly deceptive and exploitative behavior.I am seeking a full refund of over $7,000

  Business Response

  Date: 06/20/2025

  We understand your concerns; however, as previously communicated by our ******************* you do not qualify for a refund due to our cancellation policy. As per the signed agreement, procedures canceled within 14 days of the scheduled date for any reason are non-refundable.
  Your surgery was canceled due to pending medical clearance, as Dr. ***** noted that your DVT has not yet resolved. Once your treatment is completed and you are off ******* with updated clearance confirming low risk, we would be happy to proceed with rescheduling your procedure.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the date of March 4, 2025, I wanted to have a breast augmentation procedure done. I gave them a $5000 deposit on March 7th ************************************** not to have this done because of my condition, to not have the procedure done. I put in the request for a refund of my $5000. I did not have any test done nor did I make an appointment to have the procedure done, all I did was give them the deposit. When I filled out the information to have the request done for a refund. It stated that it would only take 3 days for them to respond back, and then I would have to wait for my refund. It is now 14 March ************************************************************************************* When I called the company. They said they have nothing to do with it. I am just asking for my refund back as I do qualify for it. I gave them my phone number, along with my email and they have refused to respond back. I also explain to the seduction cosmetic company that I was here on vacation, and I was referred to them from my daughter-in-law who had gone to see them and had procedures done with them. I spoke with the lady by the name of ******* she was very kind and helpful until I ask for a refund. I dont believe I should be treated the way on being treated. All I Thank you,****** ***** ************* ******************** was to get a refund because mentally my family doesnt think that I should have this done.

  Customer Answer

  Date: 04/15/2025

  Hello 
  I would appreciate it if someone would please respond back professionally.
  Thank you 
  Sent from my iPhone
  
  On Apr 14, 2025, at 12:14?PM, ****** ***** <*****************************> wrote:
  
  
  
  ?Hello,
  
  I put in a request for my refund on 7 March 2025 for the amount of $5000. I still have not heard any response for my refund and its been a week. When I put in my request it stated that it would take 3 days to respond back. I do not understand why I have not heard anything. A family emergency came up and I can use that money. I did not make any appointments or have any test done for this procedure, I responded three days after I was going to finish signing up for the procedure, and like I said, all I did was give the deposit of $5000, but did not! Have any appointments made or any test done? I do not understand why nobody is responding back when its been a week that I requested my refund.
  
  Thank you very much,
  
  ****** *****
  
  *************
  
  *****************************
  
  Sent from my iPhone
  

  Business Response

  Date: 04/23/2025

  Patient has been in communication with our refund ***** It was stated she qualified for a refund of $4,000 as the initial $1,000 deposit is non-refundable under any circumstances as stated in the contract she signed. 

  Customer Answer

  Date: 05/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 05/06/2025

  I received a response from you stating that Seduction cosmetic is going to refill me of the $4000 for my deposit, And is keeping $1000. I was just curious as to when I was going to receive my refund of the $4000. I shouldve received it by 5 May. My question is when will I be getting my refund?
  Thank you

  ****** *****

  Customer Answer

  Date: 05/06/2025

  I received a response from you stating that Seduction cosmetic is going to refill me of the $4000 for my deposit, And is keeping $1000. I was just curious as to when I was going to receive my refund of the $4000. I shouldve received it by 5 May. My question is when will I be getting my refund?
  Thank you

  ****** *****

  Customer Answer

  Date: 05/06/2025

  I received a response from you stating that Seduction cosmetic is going to refill me of the $4000 for my deposit, And is keeping $1000. I was just curious as to when I was going to receive my refund of the $4000. I shouldve received it by 5 May. My question is when will I be getting my refund?
  Thank you

  ****** *****

  Customer Answer

  Date: 06/09/2025

  I did receive the refund, which I am not happy. I gave them $5000 and they only refunded me $4000. I have never made an appointment with them or had any test or doctors appointments that they require me to do. I dont plan on making an appointment to go back to them because of my health I was advised by My doctor and family that I cannot have the procedure done. They said well you signed a form which I dont agree with because I never had any test or appointments made why theyre keeping $1000 is beyond me. I do believe they should refund it back to me.

  Thank you,

  ****** *****

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately, while I was very scared waiting to go into the operating room, I was forced to buy a post-op package that I didnt need.******* announced the post-op package would cost me $700.00 and said it needed to be paid in cash. I didnt have the cash on me and was very anxious when she suddenly sprung this on me.The contract actually says If you choose to obtain a Post-Operative Treatment Package, verbatim. So the package was a choice!I left to go get cash and when I couldnt get it without a debit card, I was able to Zelle the money. I noticed ******* put a ton of pressure on me and whoever gave me the green light over the phone to ***** the money for the post-op package. It was super suspicious to me that she wanted cash only. Ive never heard of a surgeons office with this practice!Second, I didnt get everything in the post op package that was promised. And some of what I actually got was problematic.a) The surgical garment I got was massiveway too big even when I was at my most swollen.I have been getting the run around every time I try and speak to someone about this issue. It was mentioned to me that I shouldnt have allowed the employee to pressure me into buying, and she was acting alone. However, the pressure she put on me by announcing I had to pay was intense during a time when I was so vulnerable.Its worth adding that I came prepared with my own garments and everything I needed, but this woman told me my garments wouldnt work. The only thing I can really say I got was the post-op massage, which was great and worth $100. With that said, there is around $500 that is unaccounted for and the entire stressful situation on me was unacceptable. Thank goodness the surgery itself went well, the surgeon and initial sales coordinator were incredible.The issue is with the person who chose to force my hand in buying a package I didnt need to buy. Other reviews on ****** mention this very issue.

  Business Response

  Date: 04/08/2025

  Thank you for bringing your concerns to our attention. Upon reviewing the patient's chart, we can confirm that prior to her arrival in pre-op, she was informed about the required package and the need for a cash payment. We understand that situations like this can sometimes be inconvenient, and we strive to ensure clarity and transparency with all our patients.
  In light of recent issues with debit and credit card transactions, we have made it a standard practice to send notifications in advance regarding cash payments or Zelle transfers. We do this to ensure a smooth process and avoid any unexpected complications.
  Additionally, we have always been more than willing to accommodate patients who need to exchange for a smaller size faja, as long as the item remains unworn and unstained.
  We truly value your understanding and cooperation, and we are committed to providing the best care and service possible. If you have any further questions or concerns, please do not hesitate to reach out.

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23161402
  
  I am rejecting this response because:
  
  There was never prior discussion about the preop package. The only thing I have is the actual contract stating that the package is optional.

  Since they dwelled on this in their response, Ill address it as well. Again, I brought my own sterile faja, foams and boards with me and informed staff. I never wanted their faja in the first place. 
  

  Staff member told me I had to buy their faja and it would be put on me right after surgery. Of course the super oversized faja was worn because they forced it on me. When I asked for a new one, they would not accommodate me. 

  
  Sincerely,
  
  ******** ********

  Business Response

  Date: 04/21/2025

  Communication is in the text messages where it states everything being mentioned including the package. 

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23161402
  
  I am rejecting this response because:
  

  As soon as I got the texts, I was confused for a few reasons. 1) Every other surgery Ive had comes with medications. 2) The image from the messages present a la carte pricing. And 3) Even if I had consented to the full package, in the messages, it says $623, not $700. This is inconsistent.
  

  4) I called them. Theres a big chunk of conversation missing. Its really misleading to use these texts
  

  5) Once again, the actual contract states the post op package isnt mandatory because it says if you choose a post op package

  
  Sincerely,
  
  ******** ********

  Business Response

  Date: 05/22/2025

  Patient's question was answered through text when she asked "the operation doesn't come with medications? and what anesthesia is going to be used" which one of our lab coordinators replied to her "Hi the medication is not included with the surgery it is in your post opp package that brings everything required for your recovery , the anesthesia used will be general anesthesia"
  

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23161402
  
  I am rejecting this response because:

  Once again, the contract language states if you choose a post-op package.

  Clearly, that implies that there was a choice, which I was not given. 
  

  Please check out other reviews. Im not the only one this issue has happened to.

   

   

  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to the clinic because I heard good things about Dr. ***** and wanted a tummy tuck and lipo. Originally scheduled for August but need a little more time to pay, called and asked specifically if Dr ***** had an availability in Dec.. the representative said yes and we scheduled my new date. Was looking on their page and realized my doctor wasnt on there anymore. I immediately called the clinic asking questions and asking for a refund because nobody emailed or informed me that ***** didnt resign her contract with them but went to another clinic. I wouldve traveled to Seduction unknowingly and they wouldve put me with a random unknown doctor when I got there. thats just crazy and unethical. Of course the clinic lied saying they sent me a email (definitely did not)to let me know. Was told to email their refund company and they denied my refund. I plan on calling the labor board in ******* because this is NOT fair to the consumers! Beware when you talk to these people they act friendly so they can get your money and have all kinds of hidden fees.

  Business Response

  Date: 04/02/2025

  Patient has a $250 deposit which is non-refundable under any circumstances. She has a contract with our company not the specific surgeon. If you wish to still have your BBL with anyone of our other board-certified surgeons.

  Customer Answer

  Date: 04/13/2025

   
  Complaint: 23148802
  
  I am rejecting this response because: I wasnt paying for a *** my contract is for  a tummy tuck w side lipo. 
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 04/14/2025

  Patient's contract is indeed a tummy tuck + 2 areas of lipo but the contract still stands where the deposit is non-refundable under any circumstances. The contract is with the clinic not the specific Doctor. 

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with ************************** / Seduction Cosmetic Center on July 29, 2024, for a cosmetic procedure (Tummy Tuck + Liposuction). Due to work-related issues, I canceled the procedure more than 15 days before the scheduled date, following the clinics cancellation policy.According to their policy, I am entitled to a partial refund (minus the $1000 non-refundable deposit). However, despite multiple attempts to contact them over the past 30+ days, the clinic has completely ignored my refund request and has failed to provide any updates or return my money.This lack of response constitutes an unfair business practice. I am seeking BBBs assistance in getting Seduction Cosmetic Center to honor their own cancellation policy and process my refund as agreed.

  Business Response

  Date: 03/17/2025

  Patient has not attempted to contact our refunds ***** email is ********************************

  Customer Answer

  Date: 03/18/2025

  Complaint ID: ********
  
  
  I am rejecting this response because the business statement is incorrect.
  
  
  I have contacted ******************************** multiple times regarding my refund request, and they have not responded. As proof, I have now forwarded my previous emails to their refunds department with BBB in copy.
  
  
  I have been waiting over a month for a response from the business, yet they falsely claimed that I had not attempted to contact them. This lack of response is unacceptable, and I request that BBB keeps this complaint open until the business properly addresses my refund request.
  
  
  I am also attaching a screenshot of my email communication to prove that I did contact the business.
  
  
  Sincerely,
  ****** Padrn Planchez
  
  
  

  Customer Answer

  Date: 03/18/2025

  Additional Proof - Complaint ID ********
  
  
  I am providing additional proof that I have already contacted Seduction Cosmetic Center multiple times at ********************************* Please see the attached screenshots of my emails, which were ignored by the business.
  
  
  Thank you for keeping this complaint open until I receive a proper resolution.
  
  
  Sincerely,
  ****** Padrn Planchez
  
  

  Business Response

  Date: 03/18/2025

  Patient's screenshot showed the wrong email, email is ********************************

  Customer Answer

  Date: 03/18/2025

  Complaint ID: ********
  
  
  Dear BBB,
  
  
  I am rejecting the business response because it is incorrect.
  
  
  ?? Key evidence:
  On February 3, 2025, a representative from Seduction Cosmetic Center sent me a text message (attached) stating that the correct email for refunds is *******************************************************.
  I followed their instructions and sent my refund request to the email they provided, yet they now claim that I used the wrong email.
  I have also attached proof of my original email and my follow-up attempts.
  
  
  ?? Additionally, I am formally requesting a refund of my $1000 deposit.
  The companys mismanagement of my case has caused significant stress and unnecessary delays.
  I was never properly informed that I would lose my deposit under these circumstances.
  Given the inconveniences and lack of responsiveness from the company, I believe it is fair and reasonable to request a refund for this amount.
  
  
  I respectfully ask that BBB keeps this complaint open and presses the business for a proper resolution. Their response is misleading and does not reflect good business practices.
  
  
  Thank you for your assistance.
  
  
  Sincerely,
  ****** Padrn Planchez
  
  
  

  Business Response

  Date: 03/19/2025

  Patient has signed a contract where it states the deposits are non-refundable under any circumstances. Patient was reached out from our refund ***** she is contact with them.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not refund my money though I was promised MULTIPLE times on the day of my scheduled surgery that I would be refunded as THEY were the ones who cancelled my surgery and since that time nearly all of their surgeons have left. No one reviewed my lab work until I was prepped and ready to go into the OR. I was then sent to a cardiologist where I incurred even more expenses and was told that I would be cleared for surgery no matter what. Surgery still was not performed and though I have called numerous times no one will return my calls or issue a refund. I will be taking them to small claims court.

  Business Response

  Date: 03/14/2025

  Patient was told she did not qualify as per cancellation terms on signed contract " (c) 0-14 days notice.  If your procedure(s) are cancelled, for any reason whatsoever, and such cancellation occurs less than fifteen (15) days before the scheduled procedure(s), then you agree and acknowledge that you WILL NOT BE ENTITLED TO ANY REFUND WHATSOEVER."

  Customer Answer

  Date: 03/24/2025

  This is a blatant lie. I was told day of surgery when THEY cancelled it that I would receive a refund. I will be taking them to small claims court and I encourage everyone to NEVER make an appt here. Their lack of professionalism is appalling. I am a healthcare provider myself and cannot believe this place still has a business license! 

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23060912
  
  I am rejecting this response because:they are lying. I was told before I left that day that all I would need to do was email the refund department and they would fully refund my money since I was not the cause of the surgery cancellation. THEY were.  I will see them in court. 
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 03/25/2025

  Please contact us directly at ************ so we can discuss your experience in detail and work towards a resolution.
  Your satisfaction and well-being are of utmost importance to us, and we are committed to improving our processes to ensure a better experience for all our patients.
  
  

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23060912
  
  I am rejecting this response because:
  I called the phone number listed (which is their general business line) and asked to speak with someone from the billing department. I was told by the operator that they do not have a billing department and if I was calling to talk about a refund then they only communicate via email. I sent a screenshot of their business response to you all telling me to call (which is of course just to make their business look like they answer complaints) and she placed me on hold then came back on the line and told me that she was sorry and that her manager told her there was no one there for me to talk to and any questions I had could only be emailed. 
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:02/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On about 5 November, I received a call from a representative from seduction cosmetics after speaking with them. It was agreed that a mommy makeover would begood for me and I gave them a $750 deposit on my credit card that day then on or about November 12 I had my financial advisor with ****** ******* wire over ****** additional dollars and spoke to the same representative from seduction cosmetics and set the surgery date for December 3 and I specifically asked her if that was enough time for me to get all the pre-testing done I had to have and she said it would be close, but yes, she didnt see why we couldnt get it done so then I proceedto get pre-testing done And I find out that things take time in the in the health industry cause I had to have blood work I had to have chest x-rays. I to have a EKG clearance from a cardiologist which I didnt get the specific list until after I transferred them the money the whole entire timeI had conversations with their representative. I never received what Pre Op tests I needed. I was assuming maybe just some bloodwork They have refused to refund my money because my EKG came back abnormal that made me think I was in a candidate for surgery and had told them that information and asked for a refund. I also bought plane tickets for my December 2 or December 3 surgery date to whichwere useless Because I couldnt get my preop stuff done in time. I was not guided properly by their consultants and then after I find out that I get a refund from them I start reading about them. This is a general practice for them on top of that they had me contact theelite care hotel and I gave them a $417 deposit for my aftercare room never signed any documents And when I called the hotel to cancel my stay they wont refund my money. I am now $2000 deep into this and I dont these people I want my $11,000

  Business Response

  Date: 03/03/2025

  Hello, We advised patient to send a doctor's letter to evaluate her case as we just received an EKG. Our refunds ***** emailed her for the letter but we did not receive one for further evaluation.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 20th 2024 I was supposed to receive a bbl,lipo 360, arm and thigh lift I paid over $10,000 for these procedures to be done .i did not receive all the procedures they are trying to keep the rest of money for the procedures not performed.i have asked for an invoice stating the procedures i paid for and the procedures I received they have ignored my request since January and lied to my credit card company saying they have fulfilled their obligations.i have text stating otherwise. I Need a copy of my contract stating every procedure I paid for and the procedures they did not perform leaving me with a balance of $2,727.45

  Business Response

  Date: 02/18/2025

  Patient does not qualify for a refund as mentioned when she was here the doctor will agree to do two procedures as her hemoglobin level was not up to par. Patient needs to return to do the arm lift, as stated in her signed contract " (c) 0-14 days notice.  If your procedure(s) are cancelled, for any reason whatsoever, and such cancellation occurs less than fifteen (15) days before the scheduled procedure(s), then you agree and acknowledge that you WILL NOT BE ENTITLED TO ANY REFUND WHATSOEVER."

  Customer Answer

  Date: 02/21/2025

  Good morning  I have sent you a picture of the big hole I now have in my abdomen area from their tummy tuck procedure and a text asking for a legally sent email rather then a text because that could come from anyone proving that I can return which I never received.I no longer trust this establishment to perform any procedures on me because I came out worst than I went in.i am not happy with my current procedure and they have not sent the legal email that I have requested several times. As for them canceling my procedure it was on that day after they gave me arm lipo instead of what I paid for .

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22953979
  
  I am rejecting this response because: Good morning  I have sent you a picture of the big hole I now have in my abdomen area from their tummy tuck procedure and a text asking for a legally sent email rather then a text because that could come from anyone proving that I can return which I never received.I no longer trust this establishment to perform any procedures on me because I came out worst than I went in.i am not happy with my current procedure and they have not sent the legal email that I have requested several times. As for them canceling my procedure it was on that day after they gave me arm lipo instead of what I paid for .
  Sincerely,
  
  ****** *******

  Business Response

  Date: 03/05/2025

  Patient needs to contact our center for further assistance *************

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $2100. Im trying to get a refund of at least $1000 and they have denied it, i just submitted a new refund request before filing this request. When I message my coordinator asking for the reason its being denied I get no response. $1000 per the contract is non refundable but yet they wont even refund the $1000 and my bank cannot resolve it either

  Business Response

  Date: 02/05/2025

  Patient has a contract where it states $1000 deposit is non-refundable and rescheduling/cancellation fees do apply as stated in her contract attached.

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22883956
  
  I am rejecting this response because: I paid $2100 and they state that $1000 is non-refundable. Im only asking for the remainder after the $1000 to be refunded. 
  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 02/06/2025

  rescheduling/cancellation fees do apply as stated in her contract that was sent.

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22883956
  
  I am rejecting this response because in Section 3 of the contract it the contract states If your procedure(s) are cancelled, for any reason whatsoever, and such cancellation occurs thirty
  (30) or more days before the scheduled procedure(s) (or at any time if no procedure has been
  scheduled), then you shall be entitled to the Amount Due less the Deposit. If the Amount Due
  was not paid in full, then the refund shall consist of the amount then-paid to Seduction, less the
  Deposit.
  

  My scheduled surgery is greater than 30 days in the future. Therefore, I should be entitled to a refund of at least $1100
  
  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 03/03/2025

  rescheduling/cancellation fees do apply as stated in her contract that was sent.
  

  Customer Answer

  Date: 03/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about a procedure in August of 2024 just to get pricing for an eye procedure. Dayron from the facility called me to talk more on depth about the procedure I was looking for and the cost. He asked me to send him a picture of my eyes in which o did never mentioned this was a consultation. He told me that they had a special going for ***** and if I paid a deposit it would lock my price in up to 18 months. I told him I would call him back he then called me back and said they take affirm and sent me a link I applied and was approved. However, at the time I didnt know the affirm account was under my daughters name. My daughter and found out the account was under her name when she tried to purchase airline tickets through affirm and the codes they were sending her to verify her identity was coming to my phone and I didnt know why I kept getting all these codes until she asked me could I check into her account to see why she cant purchase tickets upon looking o saw the charge for Nadir surgery center and had no clue who they were when I had the agreement with Seduction Cosmetic Center. I then reached out to ****** explaining the situation and why I needed a refund one because the affirm account didnt belong to me. He then responded I needed to send a email to the refund department which I did with a follow up email when I never got a response. I then texted ****** back telling him that I have emailed the refund department with no success. I never received a response until my daughter filed a dispute with affirm then I got a response asking why I wanted to cancel when I wasnt canceling anything because I never scheduled a date. I then get a resolution email from affirm stating that its been resolved. So I checked and they only refunded 1500 when I paid 2500. So I called affirm asking why was there still a balance and they said that they charged me a ***** for a consultation fee when I never had one and that I signed a document.