Business Profile
Auto Parts
VRSF - VR Speed FactoryThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 29 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/13/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company refuses to give me my refund after they received their merchandise back. Going on two months now nearly still will not refund my money nearly $600.Business Response
Date: 10/16/2023
A charge back was filed for this order and we have provided the merchant processor with the information they need to process the refund.Customer Answer
Date: 10/16/2023
Complaint: 20734442
I am rejecting this response because:
They continue giving me the runaround and using it for an excuse they know they have the information because they received the money already for the charge back so they can send me my refund!! I am tired of this and if you look at the reviews. I am not the last persons done this too. They receive their merchandise and they refuse to send me if I refund.
Sincerely,
***************Business Response
Date: 10/18/2023
The customer filed a charge back with their bank which eliminates the possibility of us refunding the transaction. The transaction is being held by the merchant processor and the credit card company they filed a charge back with. In the future I suggest you avoid filing a charge back if you wish for a speedy resolution.Customer Answer
Date: 10/19/2023
Complaint: 20734442
I am rejecting this response because:
Sincerely,
***************this is an excuse to take even longer to refund my money already. Can you guys actually help me and stop going in circles here as well?
I need my refund they know they owe me money!!!!
Customer Answer
Date: 10/19/2023
The best still has my money and still has a semi my refund. Please help me why did you close my case?Business Response
Date: 12/07/2023
The customer filed a charge back with their bank which eliminates the possibility of us refunding the transaction. The transaction is being held by the merchant processor and the credit card company they filed a charge back with. In the future I suggest you avoid filing a charge back if you wish for a speedy resolution.Initial Complaint
Date:10/04/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have purchased a downpipe from company which on the website was the wrong downpipe for specified vehicle I then returned in unused prestige condition back to company paying for shipping on my own, and reordered downpipe that was correct for our vehicle, was then told I will receive refund in full for part with no restocking fee, since I had made another order with them and paid in full 269$ for the correct part from the company. It has been 3 weeks or more and the guaranteed refund was within **** business days? I have tried to communicate with them daily and have received apologies but I did not get my shipping money or the part money back for the downpipe I sent back and they have had in their possession since sept 14th 2023? It is now October 4th I want my money back 269$ with interest and the shipping money I spent on my own $25.Customer Answer
Date: 10/04/2023
Just wanted my money returned an a timely manner and now that is my has not my account has went negative due to expected return that was going to be used to pay the correct part order by a specified time of expected returnCustomer Answer
Date: 10/04/2023
Just wanted my money returned an a timely manner and now that is my has not my account has went negative due to expected return that was going to be used to pay the correct part order by a specified time of expected returnBusiness Response
Date: 10/05/2023
I apologize for the inconvenience in the delay of your refund. Your order has been refunded and should hit your account in the next 1-3 business days.
Thanks,
TiagoCustomer Answer
Date: 10/05/2023
Refund not been received for part I returned to company and I included chats and emails from company showing I was due refundBusiness Response
Date: 10/12/2023
We have issued your refund. I apologize again for the delay.Initial Complaint
Date:09/27/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered the wrong part by mistake, then I ordered the correct part and returned the original wrong part in perfect condition as it was send to **** paid for overnight delivery and didn't receive it for almost 4 days. This company has received the return by overnight delivery that I paid once again for to speed up the refund process. I was told first it had to be examined to make sure it was in the same new condition. After almost two weeks of waiting for it to pass inspection now I still have not been issued a refund.Business Response
Date: 10/02/2023
Your refund has been issued! Sorry for the short delay!Initial Complaint
Date:08/24/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vrsf refuses to provide me with data to replace a bolt on their product that prevents me from operating the equipment safely. I purchased the part second hand and it is branded as a charge pipe for a b58 gen 1 engine. They refuse to tell me which MAP sensor bolt to use since mine broke and I just need a replacement. This refusal leaves me Ina ******** to be financially liable 2x fold to purchase another product entirely since they refuse to provide me with help to replace the bolt.Business Response
Date: 08/24/2023
Unfortunately we can not offer support for products purchased second hand due to the inability to prove the part is actually our brand which may lead to the customer damaging their off branded part.
I'd suggest the customer run to their local hardware store to acquire the necessary hardware for their third party purchase.
Customer Answer
Date: 08/25/2023
I want to go to my hardware store to ************ but VRSF refused to tell me the size! That's the problem here. They tell me to replace it but won't tell me what to replace it with.Initial Complaint
Date:03/03/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased one of their products from an authorized distributor.However, VRSF who is the manufacturer of the product refuses to provide us with any technical support thus rending the product unusable due to safety concerns. VRSF also refuses to provide installation instructions for the products that they manufacture. This results in a very serious safety issue because I must guess what they had in mind concerning the installation.Business Response
Date: 03/09/2023
Please contact our support department directly at ********************************* and we will be more than happy to assist you with the installation of your products.Initial Complaint
Date:12/12/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 29, ******************************************************** May, 2022 I noticed that they sent the wrong downpipe and I contacted them to get the correct replacement. I returned the original part and purchased the replacement, per their instruction, so that I could get the replacement part sooner. I completed the necessary transaction on May 31, 2022, and I shipped the original (wrong) part back same day, *** tracking# 1Z21W91R0333826191. on my return package I included their instruction to use RMA#****** and return to *************************************************. On June 3, 2022 I was informed that the warehouse manager received my return and I am to expect a refund of $399.99 + taxes, within **** business days. By June 10, 2022 no refund (reached out to VRSF), June 13th no refund (reached out to VRSF). June 18th no refund (reached out to VRSF), June 23rd no refund (reached out to VRSF), June 24th no refund (reached out again to VRSF), June 28th same, June 30th same no refund, Then from July onward to this day, VRSF has not responded to any correspondence. I then contacted my credit card company (PayPal) to file a dispute and VRSF is unwilling to respond or provide me my refund as promised.Business Response
Date: 12/12/2022
Unfortunately this transaction is too old to refund via the conventional method. I'm sorry to hear that you had to file a chargeback and we'll be sure to expedite the charge back process for you.Customer Answer
Date: 12/13/2022
Complaint: 18560285
I am rejecting this response because: I have attempted to contact VRSF directly and they have not responded in any Kind. They have failed on multiple occasions. I am open to direct communications with VRSF, however they don't respond to any of my attempts. I don't understand how this can be "too old" and that they would provide me with a chargeback in a different format. Given that criteria, I want my money back and I do not want in store credit or anything of the sort. I want my money back. I am willing to come to an agreeable solution as long as all parameters are consistent.
Sincerely,
*******************************Business Response
Date: 12/14/2022
Unfortunately there is nothing we can do now that a charge back has been filed. We no longer have the option of refunding you now that a charge back has been filed.Initial Complaint
Date:10/25/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted VRSF multiple times about a product that will not fit on my car and they refuse to issue me a refund or exchange the part that couldn't fit.Business Response
Date: 10/26/2022
These are test fitted before shipping and fitment confirmed. We recommended to ensure the o-ring is placed inside the charge pipe groove, lube up the o-ring, ensure the charge pipe is not connected anywhere else, line up the ****** with the throttle body to ensure the charge pipe goes over parallel to the throttle body and use a rotating action to fit the charge pipe on. This will require a hard push to install as a firm connection is necessary. The throttle body connection should be made first, before the lower charge pipe connection. Otherwise, we recommend bringing it to a professional shop where they've had experience installing charge pipes.Initial Complaint
Date:10/22/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a charge pipe from vrsf for $219.99 order # ********* .VRSF offers a lifetime warranty, but refuses to honor it. *** contacted them multiple times regarding fitment issues, ridding of the steering rack, not being able to turn while driving and boost leaks. VRSF customer service has been nothing short of a joke. I sent over picture and video proof, and they still couldnt see how it was ridding, when you could see the marks left.I will be contacting my credit card company about this aswell.VRSF is scamming customers, offering fake warranties, and selling bad parts.Business Response
Date: 10/26/2022
Based on pictures provided from the customer in July, we recommended rotating the clamp. Also recommend loosening the middle section and rotating both pipes so they're farther from the steering axle. Customer had received an updated version of this charge pipe that had corrected concerns referenced in their initial communication with us. If customer would like to verify they received the updated version they can send us a photo of the full charge pipe for our technical manager to verify.Initial Complaint
Date:10/11/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Confirmed that they received my brand new un opened item but have not refunded me, has been almost three weeks since they received my return. They told met hey would be refunding me and eventually stopped communicating after several emails asking where my refund is. I would like a FULL refund.Business Response
Date: 10/26/2022
This order was refunded October 12th as communicated to the customer. We have not received any further emails from the customer otherwise would've replied.
VRSF - VR Speed Factory is NOT a BBB Accredited Business.
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