Auto Parts
VRSF - VR Speed FactoryThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 27 total complaints in the last 3 years.
- 12 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/02/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a downpipe for my ***, and then I realized I ordered the wrong part, I contacted **** which is the company I ordered from. **** ****** is the name of the guy who was helping me, he gave me directions to exchange it so I order my new one, when the incorrect downpipe arrived I immediately sent it back and kept **** aware if everything I was doing. After the package was in there hands for 2 days I replied to the email saying whats ganna happen, he replied back saying I would receive my refund to my original payment method within 7-20 days. It has been over 20 business days since then, I sent them countless emails and even starting texting them on Instagram, I even heard back from some other people saying Im not the only one being treated this way.Business Response
Date: 07/18/2025
Refunded!Initial Complaint
Date:06/11/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an automotive part for a *** and they accidentally shipped out the wrong part. We got in contact with them and they told us that we needed to buy another part and send the wrong part back. We did that. They received our part on May 9 and we have proof of that through the tracking number info. They will not respond to emails, phone calls, website inquiries or even social media. They owe me a refund and for some reason won't even talk to me about it. At this point I believe they are using fraudulent business practices. All I want is a refund for the part that I returned brand new in their box.Business Response
Date: 06/12/2025
A refund has been processed!Customer Answer
Date: 06/15/2025
They only gave us a partial refund. We deserve the full amount to be processed not just a partial refund. They are the company that made the mistake of sending out the wrong part to begin with. We should not be financially responsible for their mistake. We are requesting $611 in return which is what it cost us for them to send out the correct part the second time. We also had to pay shipping cost to send them back that part as well which is another $35 in shipping so technically they should give us back $646 to cover all the costs involved in correcting their mistake.Initial Complaint
Date:05/28/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Website Claims 1-3 Business Day Deliveries on the East coast. Keep in mind I am ordering from the same state (*******) where they are located. I ordered another part from ********** from a different company on the same day (5-22-2025) and I have received my product from ********** and they have yet to even ship theirs out. I submitted an email to them days ago, no response. Try to call the number, always states "All **** are currently busy with another customer" When literally no one answers the phone or helps anyone on the phone. Impossible to get in contact with them. Tracking is not updated, still says labeled printed and no shipping info. Very frustrated that they dont even have the decency to respond to their customers. Paid 50$ For premium fed ex shipping and they don't care. Ship my downpipe or return my money.Customer Answer
Date: 05/28/2025
the business finally responded and updated tracking info was provided. I would like to close this complaint. this issue was resolved.Initial Complaint
Date:05/19/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern This email is intended to inform you that the refund for order # ********* has not been received. The item has been returned more than 2 MONTHS ago and still waiting for the refund. Please let me know the status of my refund before I will have my attorney reaching out to you to resolve this matter.Thank you again,******** ****** ************ OR ************Business Response
Date: 05/29/2025
Looks like you may need to recheck your statements, a refund was provided on April 3rd.Customer Answer
Date: 06/11/2025
Complaint: 23350644
I am rejecting this response because:Although, the company said they did send a refund, based on my bank statement that is not the truth. Therefore, please have VRSF send a check to the address below.
****************************************
*************************
Sincerely,
******** ******Business Response
Date: 06/12/2025
Sorry for the confusion, a refund has been processed!Initial Complaint
Date:04/03/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We spoke to a *** and returned two items as instructed and to date the company will not respond to calls, inquiries or refund ****** in purchase. The returns were writhin the return period and an agent explained the return steps.Business Response
Date: 04/04/2025
We are actively working on your refund and should have it processed shortly!Initial Complaint
Date:02/13/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My complaint is with VR Speed Factory/VRSF. My wife purchased a Charge Pipe for my 2015 *** for a Christmas gift for me on 11/15/24 (Order#*********) which was the wrong part number by mistake. Unknown to us (until later), **** has a 30 return/exchange policy. Christmas is obviously 12/25/24 which is already past the 30 window for an exchange or refund (again,we weren't aware of the 30 policy). We live in **** so the first warmer day I had was 02/09/25 to work on my car. I opened the box & compared the parts & the part my wife purchased from **** was different than my factory part so I looked at the packing slip & the part was for a ************. I tried to call *********** are closed on the weekends. I called on Monday 02/10/25 & their phone lines were down so I left a message. ****** ***** emailed my wife stating they couldn't help us because it was past the 30 day return/exchange period. On 02/13/25 I emailed VRSF customer service to see if I could pay the shipping myself on the item that was NEVER installed on my vehicle, to receive a credit ($129.99 on sale) towards the correct part Charge Pipe ($209.99) for my 2015 *** 535i Xdrive N55 F10 which would mean that I would be paying additional money as well. **** Customer support **** ****** replied back to my message & was unwilling to assist me still stating that I was past my 30 day exchange/refund period per their ******** there were no exceptions. I then informed **** ****** that I would be leaving a negative review about ****, their customer service & that this was bad business practices. I then asked **** one last time if he would be willing to make this right with me before I made this ********* replied that this wasn't a customer service issue but a policy issue. So now I am left with a brand new in the box Charge Pipe that doesn't fit my vehicle that was mistakenly purchased as a Christmas gift that was already past the 30 day exchange/refund period before I ever even received it.Business Response
Date: 02/13/2025
We offer a holiday return policy which extends the return policy of any item purchased from November 1st on to January 31st. Unfortunately it looks like the return was initiated about 2 weeks after the extended return policy expired. I apologize for the inconvenience but unfortunately this is past our extended return policy.Customer Answer
Date: 02/13/2025
Complaint: 22938050
I am rejecting this response because I'm not looking to refund the item. I merely want to exchange the item & pay the extra price for the correct part for my vehicle. I'm even willing to pay the shipping cost to return the original unused part in the original packaging back to you. That is fair & reasonable given the circumstances.
Sincerely,
***** ******Business Response
Date: 02/13/2025
Unfortunately we can not return parts beyond the stated return policy in our terms and conditions which you agreed to before purchasing said product.Customer Answer
Date: 02/13/2025
Complaint: 22938050
I am rejecting this response because I do not accept their response. This is a poor business practice. I am keeping my current reviews on this business & I respectfully request that the BBB keep this as a negative complaint on this business. The BBB may close this complaint.
Sincerely,
***** ******Initial Complaint
Date:01/29/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
$419.99 was charged to my debit card, posted in checking account on 1/29/25 I have never ordered from this company.I tried calling, e-mailing and leaving messages and was told that no orders were found in my name. The bank information includes the numbers **********, not sure if that is the order number. It also says C#****. I gave both of those numbers to their customer service. I contacted the bank and cancelled that debit card.I would like a refund as I did not place this order.Business Response
Date: 01/29/2025
We'll look into this immediately. If a product has been shipped, we'll be happy to provide a refund once it has been returned.Initial Complaint
Date:10/21/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order from VRSF under Order #********* for $72. I no longer needed it, so i returned the item a week later. It was never opened. They verified they received it, and that it passed their inspection. They said I would receive my payment soon. I never received my payment back. I reached out several times, and finally someone named ****** got back to me saying We havent forgot about you! Please check back in a week!. I checked back in a week. Nothing. I emailed them again, and again, and again. At this point, they stopped answering me. Completely stole my money.Business Response
Date: 10/21/2024
Your refund should be processed within the next 24 to 48 hours!Customer Answer
Date: 10/24/2024
Complaint: 22449902
I am rejecting this response because:3 days later. No refund. Company is a scam. Their instagram comments show this has happened to many others for much more money. Should be fined.
Sincerely,
******* *****Business Response
Date: 10/25/2024
****** has been issued. Thanks for your patience :)Customer Answer
Date: 10/25/2024
Complaint: 22449902
I am rejecting this response because:
They claim there is a 25% restocking fee, which on the total on *****, is $18.24. They charged me a fee of 25.28.Sincerely,
******* *****Initial Complaint
Date:10/14/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had ordered a car part from them around the of September. they email me saying it's out of stock and will be back in stock in a month. I requested a refund which they complied with and have a confirmation for. it has been almost a month, and I haven't received the refund, nobody is picking up the phone and they sent me an email saying it has been resolved. I would simply just like my money back and this to be resolved. I have screen shots of all the emails back and forth.Business Response
Date: 10/15/2024
A full refund has been issued.Initial Complaint
Date:09/20/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not make a purchase of ****** $ and I just saw it in my bank and I did not do this so I need to delete this charge. I dont know what this is or what its for and I didnt authorizeBusiness Response
Date: 09/20/2024
I'm unable to find the order number you're referencing. Please provide the date of the charge and we'll be happy to look into this.
VRSF - VR Speed Factory is NOT a BBB Accredited Business.
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