Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REMOVEDcontracted with Axis Network Cabling, REMOVEDto provide low-voltage cabling, fiber, network equipment and related installation services for our REMOVEDunder Estimates REMOVED, REMOVEDand REMOVED. We paid REMOVEDapproximately $18,000 as a deposit toward the contracted work.REMOVEDdid not complete the contracted work, and Sunshine terminated the remaining work effective July 7, 2026.Following termination, we requested that REMOVEDprovide a final itemized accounting of our deposit, including separate labor and material charges and supporting supplier invoices for any materials REMOVEDclaimed to have purchased for our project. We also advised REMOVEDthat if materials had been purchased using our funds, we would accept delivery of those materials.We followed up with REMOVEDand Axis multiple times, including emails on July 7, July 9 and July 15. We received no meaningful response or accounting for our deposit.On August 10, 2026, Sunshine sent Axis a formal written demand by certified mail. We gave Axis 10 calendar days to either (1) deliver the materials purchased for our project and provide documentation supporting those purchases, or (2) refund our deposit, less any properly documented amounts actually expended specifically for our project.The certified demand was delivered, the deadline has expired, and REMOVEDhas not responded. We have also attempted to contact Axis again by email without response.Sunshine is not seeking anything beyond the funds or materials to which it is entitled. We are requesting that REMOVEDeither refund our approximately $18,000 deposit or provide the materials purchased with our funds together with supplier invoices and a complete accounting of how our deposit was used.Despite numerous opportunities to resolve this matter directly, REMOVEDhas provided neither the materials, a refund, nor documentation accounting for our funds.