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Business Profile

Mobile Phone Service

Hello Mobile Telecom LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

Customer Review Ratings

3.33

Average of 96 Customer Reviews

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Review Details

  • HB Y

    Date: 10/18/2022

    Worst mobile company ever, totally incompetent and a waste of time and money. Very poor customer service. Non responsive website, nothing works on their website. They cancelled my service for no apparent reason after they billed my credit card for the month. This was a secondary phone line that Ive had for over a year, was on auto-payment and my bill was fully paid every month. I called their customer service and they said there was nothing they can do and would not even refund my last payment or reinstate my account.

    Hello Mobile Telecom LLC

    Date: 10/19/2022

    Hello HB,



    We have received and reviewed your BBB Review of Hello Mobile and would like to extend our apologies for any inconvenience that you may have experienced with our services.



    Thank you for contacting us a representative will be in contact with you regarding your inquiry.



    We appreciate you taking the time to work with us and allowing us to resolve this issue. We strive to provide exemplary customer service to the entire ******************************************* family.





    Sincerely, Hello Mobile 

  • Ranjit B

    Date: 10/18/2022

    Yes Cheap prices with phone service, with cheap price comes the cheap and un-trained, un-professional agents who work in this company, those who dont know the difference between Transfer and Adding a line / phone number to the account. Such thing happened to me (10/17/22), and the agent just deleted/swapped my existing phone line with a new number despite of letting him know, to make a addition to this account not replacing my 10 years old phone number. And my number is lost forever and cant be retrieved as it has been deactivated. I m very frustrated as well as unhappy about this. All my contacts have been lost thru my phone number associated. Very unhappy because of this uneducated agent from this company.

    Hello Mobile Telecom LLC

    Date: 10/19/2022

    Hello Ranjit,



    We have received and reviewed your BBB Review of Hello Mobile and would like to extend our apologies for any inconvenience that you may have experienced with our services.



    Thank you for contacting us a representative will be in contact with you regarding your inquiry.



    We appreciate you taking the time to work with us and allowing us to resolve this issue. We strive to provide exemplary customer service to the entire ******************************************* family.





    Sincerely, Hello Mobile 

  • Devora Z

    Date: 10/16/2022

    Amazingly cheap prices with very good phone service. We have good reception with this plan.

    Hello Mobile Telecom LLC

    Date: 10/17/2022

    Hello Devora, 



    We have received and reviewed your BBB Review of Hello Mobile and we are pleased to hear about your experience with our service and are happy to hear that you enjoy it! Thank you for your feedback and taking the time to leave us this kind 5-Star review about Hello Mobile!



    Sincerely,



    Hello Mobile

  • Carol R

    Date: 09/23/2022

    Good price and good service. Easy to get on the service.

    Hello Mobile Telecom LLC

    Date: 09/26/2022

    Hello *****, 



    We have received and reviewed your BBB Review of Hello Mobile and we are pleased to hear about your experience with our service. Thank you so much for taking the time to leave this rating! We really appreciate you being a customer and helping to share the word about us.



    Sincerely, Hello Mobile 

  • Ahsan J

    Date: 09/16/2022

    very good service so far.Except that i cannot change my password. though it says your password has been reset but when I try to log on it does not work.

    Hello Mobile Telecom LLC

    Date: 09/19/2022

    Hello *****,


    We have received and reviewed your BBB Review of Hello Mobile and we are pleased to hear about your experience with our service and are happy to hear that you enjoy it! T


    Thank you for contacting us a representative will be in contact with you regarding your inquiry.



    We appreciate you taking the time to work with us and allowing us to resolve this issue. We strive to provide exemplary customer service to the entire ******************************************* family.





    Sincerely, Hello Mobile 

  • Loay E.

    Date: 09/14/2022

    After a year of using there network service and 8 years of having my phone number they just deactivied my account deleted my phone number and said I did something fraud(which I didn't), terrible service they can't just delete my phone number(4 phone numbers) without telling me anything, don't waste your time on this you'll loss everything

    Hello Mobile Telecom LLC

    Date: 09/15/2022

    Hi **** , 



    We have received and reviewed your BBB Review of Hello Mobile and would like to extend our apologies for any inconvenience that you may have experienced with our services.



    Thank you for contacting us a representative will be in contact with you regarding your inquiry.



    We appreciate you taking the time to work with us and allowing us to resolve this issue. We strive to provide exemplary customer service to the entire ******************************************* family.





    Sincerely, Hello Mobile 

  • Chai F

    Date: 09/12/2022

    Like many other report all over the internet, they do not offer truly unlimited plans, *** is **** GB, after that they just shut off data, not slowing down speeds.They stonewall you at that point.They don't outline this clearly anywhere. Their only basis is in their T&C's where they write that they can terminate your data if they determine that you are using excessive amounts of data.They offer to sell you additional data at a rate of $10/1GB Keep this in mind for when you are shopping for plans.

    Hello Mobile Telecom LLC

    Date: 09/29/2022

    Good Afternoon ****,



    We are in receipt of the complaint. However, Hello Mobile cannot identify an active account with the contact information on the inquiry.

    Please kindly provide your Hello Mobile Enrollment ID number to further assist with the inquiry.

    Sincerely,

     Hello Mobile Telecom

  • Tatiana M

    Date: 09/07/2022

    I like the service so far. no issues, good quality international calls. Good coverage. I haven't had any problems with my unlimited data as other users report. The tip I give to users is try to do all the transactions with Hello Mobile in a laptop, opposite to the phone, because the desktop website has more functionality and is easier to see all the features in your account. Hello Mobile it's pretty much a self service carrier, that's how they keep the cost low, so have that in mind and do not rely heavily on costumer service.

    Hello Mobile Telecom LLC

    Date: 09/09/2022

    Hello *******, 


    We have received and reviewed your BBB Review of Hello Mobile and we are pleased to hear about your experience with our service and are happy to hear that you enjoy it! Thank you for your feedback and taking the time to leave us this amazing review about Hello Mobile!



    Sincerely,



    Hello Mobile

  • Polo S

    Date: 09/05/2022

    NOT UNLIMITED DATA, they advertise as unlimited data, but when usage reaches 19gb they shut down connection completely. Customer service chat says "you used excessive amount of data in a short period of time and must buy more data separately".

    Hello Mobile Telecom LLC

    Date: 09/07/2022

    Good Afternoon,



    We are in receipt of the complaint. However, Hello Mobile cannot identify an active account with the contact information on the complaint.

    Please kindly provide your Enrollment ID number to further assist with the inquiry.

    Sincerely, Hello Mobile  

  • Mary P

    Date: 08/23/2022

    I think it is great so far. I have not had any issues.

    Hello Mobile Telecom LLC

    Date: 08/24/2022

    Hi Mary,


    We have received and reviewed your BBB Review of Hello Mobile and we are pleased to hear about your experience with our service and are happy to hear that you enjoy it! Thank you for your feedback and taking the time to leave us a review about Hello Mobile!



    Sincerely,



    Hello Mobile 

Hello Mobile Telecom LLC is NOT a BBB Accredited Business.

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