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Business Profile

Mobile Phone Service

Hello Mobile Telecom LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

Customer Review Ratings

3.33

Average of 96 Customer Reviews

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Review Details

  • Yi H

    Date: 08/22/2022

    Have been with Hello for one year or so with $10/month plan. Unlimited calls and texts are fantastic for international students, and 1G is enough for my monthly data usage. Great price, giving me just what I need. Highly recommend it to those who have similar needs as me.

    Hello Mobile Telecom LLC

    Date: 10/18/2022

    Hi **, 



    We have received and reviewed your BBB Review of Hello Mobile and we are pleased to hear about your experience with our service and are happy to hear that you enjoy it! 


    We send a BIG thank you for your feedback and taking the time to leave us a 5-STAR Review about Hello Mobile!



    Sincerely,



    Hello Mobile

  • Natalie P

    Date: 08/19/2022

    Do not trust this business! I had my phone line deactivated because the only information they ask for verification is full name and address. Someone I knew that I broke up with had that info and got my line deactivated. They need to add more security to verify account. Now I lost my number. I also switched carriers because their customer service really *****. And barely any internet service.

    Hello Mobile Telecom LLC

    Date: 08/24/2022

    Good Afternoon *******,



    We are in receipt of the complaint. However, Hello Mobile cannot identify an active account with the contact information on the complaint.

    Please kindly provide your Hello Mobile Enrollment ID number to further assist with the inquiry.


    Sincerely,

    Hello Mobile 

  • Hector U

    Date: 08/19/2022

    Hello Mobile advertises a second month free, initially they gave me that free month, also when I added a second line, now I added a third line and three months later they have not yet giving me the advertised second month for my third line, I spoke to them about the issue and even escalated to a supervisor, but they would not honor their ads.They would not pointed up where exactly is the term or policy in not giving a moth free when adding a new line; when I asked.Hello Mobile, you need to change the way you advertised something you are not practicing, it is nowhere is your articles or term, that just give a sense that of a business with cheating or scamming practices, stick to your advertisement and have it written somewhere.

    Hello Mobile Telecom LLC

    Date: 08/24/2022

    Hi ******, 


    We have received and reviewed your BBB Review of Hello Mobile and would like to extend our apologies for any inconvenience that you may have experienced with our services.



    Thank you for contacting us a representative will be in contact with you regarding your inquiry.



    We appreciate you taking the time to work with us and allowing us to resolve this issue. We strive to provide exemplary customer service to the entire ******************************************* family.





    Sincerely, Hello Mobile 

  • Alberto O

    Date: 08/16/2022

    Hello Mobile is a great carrier. I only wish we had done this earlier. We switch our secondary telephone from MagicJack to Hello Mobile and we are very surprise about the quality of calls and service that we have received from Hello Mobile.Highly recommend it as a second or home line.

    Hello Mobile Telecom LLC

    Date: 08/18/2022

    Hello *******, 


    We have received and reviewed your BBB Review of Hello Mobile and we are pleased to hear about your experience with our service and are happy to hear that you enjoy it! Thank you for your feedback and taking the time to leave us this amazing review about Hello Mobile!

    Sincerely,

    Hello Mobile


  • Cesar C

    Date: 08/12/2022

    Bough a their unlimited data plan and just getting about 19 Gb the mobile data get totally disconnected. called customer service and was told that I need to wait two weeks for my monthly cycle to regain data access. The agent told me I had the option of pay again the monthly fee or to purchase data at $10 for 1 GB. what a scam. if the plan provides only 19Gb it should be announced as as that not as unlimited.

    Hello Mobile Telecom LLC

    Date: 08/18/2022

    Hello *****, 

    We have received and reviewed your BBB Review of Hello Mobile and would like to extend our apologies for any inconvenience that you may have experienced with our services.

    Thank you for contacting us a representative will be in contact with you regarding your inquiry.

    We appreciate you taking the time to work with us and allowing us to resolve this issue. We strive to provide exemplary customer service to the entire ******************************************* family. 

    Sincerely, Hello Mobile 


  • Dawn J

    Date: 08/10/2022

    WORST CUSTOMER SERVICE I AM NOT GETTING WHAT I PAID FOR AND THEY REFUSE TO GIVE ME ANY TYPE OF COMPENSATION I PAID FOR THE FULL MONTH OF JULY YET FOR THE LAST 2 WEEKS I HAVE NOT BEEN ABLE TO RECEIVE PHONE CALLS. HELLO MOBILE JUST KEEPS SAYING IT IS A TOWER ISSUE BUT MY HUSBANDS PHONE IS WORKING JUST FINE DO NOT BELIEVE THESE PEOPLE THEY WILL LIE JUST TO KEEP YOU AS A CUSTOMER THANKFULLY I HAVE TAKEN THEM OFF OF AUTO PAY. Would have liked to give negative stars if I could

    Hello Mobile Telecom LLC

    Date: 08/18/2022

    Hello ****, 

    We have received and reviewed your BBB Review of Hello Mobile and would like to extend our apologies for any inconvenience that you may have experienced with our services.

    Thank you for contacting us a representative will be in contact with you regarding your inquiry.

    We appreciate you taking the time to work with us and allowing us to resolve this issue. We strive to provide exemplary customer service to the entire ******************************************* family.


    Sincerely, Hello Mobile 

Hello Mobile Telecom LLC is NOT a BBB Accredited Business.

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