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Business Profile

Mobile Phone Service

Hello Mobile Telecom LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

Customer Review Ratings

3.33

Average of 96 Customer Reviews

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Review Details

  • Travis B

    Date: 12/10/2024

    I tried to pay my monthly bill this month, but their website would not accept any of my credit cards or payment methods. I called them multiple times asking for their assistance and to not cancel my account, and they assured me that they wouldn't do so while they escalated my case, but sure enough, 3 days later they cancelled my account. Now they are asking me to create a new account and start over (and still couldn't explain to me why their website wouldn't take my payment methods). They also mysteriously removed their 800 number off their website (which wasn't working for a least one day). Avoid Hello Mobile - something isn't right with them and I've wasted so many hours trying to work with them. You get what you pay for - if you can even pay them at all!

  • Zomilo D

    Date: 11/12/2024

    This company is running a scam. They don't have a customer service to help customers. They set up an AI that will run circles and let you wait until your phone runs out if power. Both on chat and call in complaints. They don't have real and warm bodies operators that will help customer I bet They report this as they have employed ** dress for customer service but they don't. They setup their help line to run in circles until you are so annoyed, you give up. I suggest a government agency to investigate this 1and penalize them or maybe revoke their liscense to operate..I requested to have my original number retained and until now I haven't taalj to an actual employee because their customer support us a scam.

    Hello Mobile Telecom LLC

    Date: 11/13/2024

    Hello Zomilo, 


    We have received and reviewed your BBB Review of Hello Mobile and would like to extend our apologies for any inconvenience that you may have experienced with our services.

    Thank you for contacting us a representative from Hello Mobile's support team will be in contact with you regarding your inquiry.

    We appreciate you taking the time to work with us and allowing us to resolve this issue. We strive to provide exemplary customer service to the entire ******************************************* family.


    Sincerely, Hello Mobile


  • Chris C

    Date: 11/06/2024

    Same issue as ***** *. They used to have great custmer service but ever since their mandatory switch the their upgraded network the customer service is worthless. I've been days without the service I pay for. If you want to get in contact wiht them you better set aside an entire day just to be told they can't help you in real time.

    Hello Mobile Telecom LLC

    Date: 11/07/2024

    Hello *****,


    We have received and reviewed your BBB Review of Hello Mobile and would like to extend our apologies for any inconvenience that you may have experienced with our services.

    A representative will be in contact with you regarding this matter. 


    We apologize that your experience with Hello Mobile was less than satisfactory. We value our customers, and exceptional service is always our priority.


    Sincerely,

    Hello Mobile

  • Ruvim M

    Date: 11/04/2024

    Avoid HelloMobile! My experience has been nothing short of a disaster. The website is broken, and my emails have gone unanswered. I waited three hours in chat, only to speak with an unhelpful representative named ****** who couldnt solve my issue. After another two hours on hold to reach support by phone, the problem still isnt resolved. Save yourself the hassle and steer clear of this company!

    Hello Mobile Telecom LLC

    Date: 11/06/2024

    Hi *****, 


    We have received your BBB Review of Hello Mobile and would like to extend our apologies for any inconvenience that you may have experienced with our services.



    Thank you for contacting us a representative from Hello Mobile's support team will be in contact with you regarding your inquiry. Again, we apologize for the delay in shipment. We are working on this matter.



    We appreciate you taking the time to work with us and allowing us to resolve this issue. We strive to provide exemplary customer service to the entire ******************************************* family.



    Sincerely,

    Hello Mobile

  • Ariel S

    Date: 10/18/2024

    HelloMobile has the worst customer service. My phone line is not working in 6 days and they are not willing to resolve the issue and provide me a new eSIM.

    Hello Mobile Telecom LLC

    Date: 11/07/2024

    Hi *****, 

    Thank you for taking the time to reach out to us regarding your experience with us. A Hello Mobile representative will be in contact with you shortly to resolve this matter. 

    We apologize that your experience with Hello Mobile was less than satisfactory. We value our customers and exceptional service is always our priority.


    Sincerely,

    Hello Mobile


  • Mary M

    Date: 09/04/2024

    Slow to ship. It has been 8 days since I placed an order and it still has not shipped even though I called 3 days ago to expedite the process. Also zero communication from the company once you place an order. I would not deal with this company again.

    Hello Mobile Telecom LLC

    Date: 09/17/2024

    Hello ****, 

    We have received and reviewed your BBB Review of Hello Mobile and would like to extend our apologies for any inconvenience that you may have experienced with our services.

    Thank you for contacting us a representative from Hello Mobile's support team will be in contact with you regarding your inquiry. Again, we apologize for the delay in shipment. We are working on this matter.

    We appreciate you taking the time to work with us and allowing us to resolve this issue. We strive to provide exemplary customer service to the entire ******************************************* family.


    Sincerely, Hello Mobile

  • TP P

    Date: 08/27/2024

    2 weeks SIM card never gets sent out. Contacted customer service multiple times and was not helpful at all so I ended up canceling the order.

    Hello Mobile Telecom LLC

    Date: 09/17/2024

    Hello, 

    We have received and reviewed your BBB Review of Hello Mobile and would like to extend our apologies for any inconvenience that you may have experienced with our services.

    Thank you for contacting us a representative from Hello Mobile's support team will be in contact with you regarding your inquiry. Again, we apologize for the delay in shipment. We are working on this matter.

    We appreciate you taking the time to work with us and allowing us to resolve this issue. We strive to provide exemplary customer service to the entire ******************************************* family.

    Sincerely,

    Hello Mobile

  • Joshua K

    Date: 06/29/2024

    This is exactly what I needed for my senior dad. He doesn't need the data, just a phone that he can use to call out and receive phone calls from friends and loved ones. So the plan works perfect for his budget and situation. Thank you!

    Hello Mobile Telecom LLC

    Date: 07/03/2024

    Hello ******, 

    We have received and reviewed your BBB Review of Hello Mobile and we are pleased to hear about your experience with our service and are happy to hear that you enjoy it! Thank you for your feedback and taking the time to leave us this amazing review about Hello Mobile!

    Sincerely,

    Hello Mobile

  • Ki P

    Date: 06/14/2024

    If I can give less than one star I would give that, I had issue with hellomobile line they took 2 was n still problem not solved, customer service is horrible after 2 hours on call u able to talk to customer ************** will give u same answer wait 2 more business day for sim , still not received sim card its being more than 2 wks finally I port to other carrier....Don't ever go to hellomobile....stay away stay away totally horrible

    Hello Mobile Telecom LLC

    Date: 06/19/2024

    Good Morning,

    We have received and reviewed your BBB Review of Hello Mobile and would like to extend our apologies for any inconvenience that you may have experienced with our services.

    Thank you for contacting us a representative from Hello Mobile's support team will be in contact with you regarding your inquiry.

    We appreciate you taking the time to work with us and allowing us to resolve this issue. We strive to provide exemplary customer service to the entire ******************************************* family.


    Sincerely, Hello Mobile 

  • Jeremy H

    Date: 06/13/2024

    You cannot beat the cost and the actual wireless service is good as well. They do seem to throttle your data when you get over 2GB, which is disappointing. Support is responsive, but since it is only online/phone if you need a new sim or other problems do not get resolved immediately.

    Hello Mobile Telecom LLC

    Date: 09/17/2024

    Hi ******, 

    We have received and reviewed your BBB Review of Hello Mobile and we are pleased to hear about your experience with our service. Thank you for taking the time to share your review with us and the community. We do apologize for any inconveniences you may have experienced with your data a representative will be in contact with you regarding this matter. 


    Sincerely, 
    Hello Mobile

Hello Mobile Telecom LLC is NOT a BBB Accredited Business.

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