Reviews

Review Details

• Review fromDanial B

  Date: 09/13/2023

  5 stars
  Agent **** careful packaging and shipment procedures for my fragile devices put my mind at ease.

• Review fromJohn S

  Date: 09/07/2023

  5 stars
  My boxes made it to ** safely. They also assembled my new wardrobe like it was child's play. Good job overall, guys.

• Review fromMonica L

  Date: 08/14/2023

  1 star
  I am in awe of any 5 stars on this company page - it's all lies..Poor communication, rip off, extra charges and it took almost 3 weeks, opposed to the next day delivery I was guaranteed - they took advantage of me!- In short, they lied about pricing - I ended up giving extra money at every turn - I was told next day delivery was not a problem and once my items were taken and loaded, I received a call that I had to pay $500 extra if I wanted my items the next day - then there was no more communication, my items were placed in a warehouse and on and off trucks and delivered almost 3 weeks later by another company. I played phone tag and the company that I spoke to on the phone, was not the company that took or delivered my belongings. - ***************, the negotiator as I like to call him, lied about everything and they are not the ones who even deliver your items - He plays the part well but it's a lie - they make promises, take your money. *************** called me and initiated the conversation. Everything from price, to what I can place on the truck to the expectations of staff to delivery.- I had to call several times a day and no response, and when I did, it was maybe your items will be here tomorrow.- Then the last company said they will be at my location at midnight and said it you really want it, then that's when we're coming - This is unprofessional and a safety issue to have 3 men in my home at all hours - I basically had to threaten them to have my items delivered and they showed up at 6am - First thing out of their mouth was, where's our money and the audacity to ask for a tip before they even unloaded my items -I am appalled!- ****** learned - first question to ask is if your items are handled by the same company and follow the truck to your new location. If something sounds too good, it usually is because they will get your money later. Unprofessional and you will get what you pay for, that's for sure - less is not better in this case!

• Review fromJames V

  Date: 08/10/2023

  5 stars
  The crew covered my massive oil paintings to preserve their vibrant colors and textures throughout shipment. Very Pleased!

• Review fromWalter S

  Date: 06/21/2023

  5 stars
  The procedure went smoothly since the movers were efficient and kind.

• Review fromVirginia K

  Date: 06/10/2023

  1 star
  Terrible company. Subcontracts to other movers which leads to no recourse if there are problems. They under-estimate the space needed on the moving truck, then charge extra for the “added space”. You are left having to pay the extra (almost a third of the total)! Very poor communication between main co. and subcontractors. We specifically informed them that we were on the 3rd floor and were assured there would be no charge only to find that the actual movers were uninformed and were adding the extra fees for the stairs. They will not deliver our furniture until they receive the extra fees which we cannot pay until our next paycheck in a week! So we are left for a week in our new apartment w/o furniture!

  Extra Space Moving and Storage LLC

  Date: 01/02/2024

  Dear ********,
  
  Thank you for taking the time to share your experience. I'm truly sorry to hear about the challenges you faced during your move. It's important to us that our customers have a smooth and transparent moving process. I understand your concerns regarding the estimation of space needed and the additional charges. Also, the miscommunication about the third-floor access is certainly something we take seriously.
  
  I would like to personally look into your case and work towards a resolution. Please expect a follow-up from our team shortly to discuss the specifics of your move and how we can assist further.
  
  Sincerely,
  *********************
  Operations Manager, Extra Space Moving and Storage