Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am exercising the 60-day money-back/satisfaction guarantee presented with the offer at the time of purchase. I spent 20 minutes this afternoon on a "success call" with one of your representatives who said there was nothing he could do to help me understand the business unless I was willing to open a line of credit and then speak with his manager to build out my business. I was simply wanting more information about the business that has been set up through REMOVED, given that the portal gives no information as to how to build out the website. He told me that unless I was willing to open the line of credit, "You get what you paid for," and he proceeded to hang up. I imagine he meant that by only spending $99, I was at the end of the "help" they would offer, and that more help would only come if I opened a line of credit and paid more for a success coach and other add-ons. I was specifically speaking with REMOVED, who stated that his personal cell number was REMOVED. Please cancel my participation, ensure that no additional or recurring charges are made, and refund the full $99.00 to my original method of payment, which was Cash App. The order was processed at 4:05 p.m. on August 29th.Please confirm in writing that you have initiated my refund and that I will not incur any additional charges.Thank you,REMOVED

  Business Response

  Date: 09/03/2026

  Hello,
  
  Thank you for bringing this to our attention. After reviewing the transaction, we can confirm that the charge associated with this purchase was already fully refunded. If the requester has any additional questions or would like further clarification, our support team can review the account details upon request.
  
  Please contact REMOVEDusing the email address associated with the checkout so our team can assist accordingly.
  
  Thank you,
  FanBasis, REMOVED

• Initial Complaint

  Date:08/28/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $47 for an AI hosting program through your platform on m8/28/26. I was immediately locked out of the product upon payment. This is a fraudulent merchant practicing 'Services Not Received.' I demand a full refund immediately before I file a formal chargeback with my card issuer.

  Business Response

  Date: 09/01/2026

  Hello,
  
  Thank you for bringing this to our attention. After reviewing the transaction, we can confirm that the charge associated with this purchase was already fully refunded. If the requester has any additional questions or would like further clarification, our support team can review the account details upon request.
  
  Please contact REMOVEDusing the email address associated with the checkout so our team can assist accordingly.
  
  Thank you,
  FanBasis, REMOVED

• Initial Complaint

  Date:08/28/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no idea what this service is, but I never signed up for AI hosting. They charged me $47 - I don't even know how they got my card information.

  Customer Answer

  Date: 08/29/2026

  The company has now responded that they have issued a refund.  Thank you. 

  Customer Answer

  Date: 08/31/2026

  Yes please close the complaint

• Initial Complaint

  Date:08/27/2026

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulant practices and emails saying can'f find my account I have sent my receipt and wanted refund within 7 days. Stop playing games

  Business Response

  Date: 09/01/2026

  Hello,
  
  Thank you for bringing this to our attention. After reviewing the transaction, we can confirm that the charge associated with this purchase was already fully refunded. If the requester has any additional questions or would like further clarification, our support team can review the account details upon request.
  
  Please contact REMOVEDusing the email address associated with the checkout so our team can assist accordingly.
  
  Thank you,
  FanBasis, REMOVED

• Initial Complaint

  Date:08/14/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $67 for a push button system by commas. I have no idea what this is and I did not authorize this charge.

  Business Response

  Date: 09/01/2026

  Hello,
  
  Thank you for bringing this to our attention. After reviewing the transaction, we can confirm that the charge associated with this purchase was already fully refunded. If the requester has any additional questions or would like further clarification, our support team can review the account details upon request.
  
  Please contact REMOVEDusing the email address associated with the checkout so our team can assist accordingly.
  
  Thank you,
  FanBasis, Inc. 

• Initial Complaint

  Date:08/12/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with a company that uses Fan Basis now Commas to process payments. The contract I signed had a five day period to cancel without penalty. I couldnt verify the company and canceled within 24 hours they said they would issue my refund on June 11, 2026, 7-10 business to complete. July 1, 2026 I messaged to check the status of my refund and was told to wait it was processed and would appear on my Discover account soon. I then requested a refund directly with FanBasis explaining my situation, I got an automated response and told to wait. I wanted more weeks and no correspondence was had. Finally I disputed this the transaction of $3100.00 with Discover, who then was told by FanBasis it was a verified transaction. Mind you I still after five emails have not heard back from FanBasis now Commas. They had no issue providing documentation to dispute my dispute and put that invalid transaction back on my account. Ive worked with all three parties, there is no phone number for FanBasis and only automated emails. This transaction of $3100 is completely invalid and is tanking my credit score. I now believe FznBasis and the merchant are SCAMMERS. Call me or email me back, this is the most ridiculous thing Ive ever been apart of. Beyond disgusting and will be sure to complain from the MOUNTAIN TOPS.

  Business Response

  Date: 08/14/2026

  Hello REMOVED,
  
  Thank you for bringing this to our attention, and Im sorry for the inconvenience you experienced.
  
  For all refund and account-related requests, please reach out directly to our dedicated support team at REMOVEDThey will be able to quickly review your account and assist with processing your refund.
  
  We are committed to resolving this for you promptly, and our team is standing by to help.
  
  Thank you,
  FanBasis, REMOVED

  Customer Answer

  Date: 08/17/2026

   
  Complaint: 25154366
  
  I am rejecting this response because: I have attempted to work with your support for months and have only received automated responses saying no further action needed. I am unable to get a response from a human in support and there is no phone number to call. This has have a massive negative impact on my credit and life. I expect you to call me, you have my information. Somehow your support had no issue denying my dispute with Discover. I am thinking the name change, no support personnel and no customer service phone line that youre a scam business. Prove me wrong and have your people reach me to fix this issue. My information is attached to my name. 

  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 08/21/2026

  Hello REMOVED,
  
  We understand your concerns.
  
  After reviewing the case, we can confirm that the $3,100.00 transaction has already been disputed through Discover. Once a transaction is placed into dispute, the bank and card network become the decision makers for the outcome of that dispute. At that point, we must follow the dispute process and provide any requested information through the bank/card network rather than making a separate determination outside of that process.
  
  Because Discover is now handling the dispute, the next decision and any further updates will come through Discover directly. We recommend continuing to work with Discover for the status and outcome of the dispute.
  
  Thank you, FanBasis, REMOVED

  Customer Answer

  Date: 08/21/2026

   
  Complaint: 25154366
  
  I am rejecting this response because: Discover says as of today this is all on FanBasis to handle as the dispute was closed. I still have yet to hear from support from this business and therefore believe this is a predatory company that must be reported against. You stole my funds, I will continue to reject your response until this is resolved on your side. I will need to seek legal assistance if this isnt resolved promptly as it is impacting my credit everyday. 
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:07/15/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $97 by Fan Basis and never heard of this company. I have never done business with Fan Base or Fan Basis.

  Business Response

  Date: 07/30/2026

  Hello,
  
  Thank you for bringing this to our attention. After reviewing the transaction, we can confirm that the charge associated with this purchase was already fully refunded. If the requester has any additional questions or would like further clarification, our support team can review the account details upon request.
  
  Please contact REMOVEDusing the email address associated with the checkout so our team can assist accordingly.
  
  Thank you,
  FanBasis, REMOVED

  Customer Answer

  Date: 07/30/2026

   
  Complaint: 25050162
  
  I am rejecting this response because I believe this company commited an intentional act of fraud by charging me $97 without my having any form of contact with the company.  I do not know how the company acquired my bank account or credit account information, as I DID NOT give them my account information, so I suspect it was done illegally.  I want to make sure this company is investigated fully for illegal activity and that they are punished to the full extent of the law for any fradulent act(s).
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 08/11/2026

  Hello,
  
  This matter has been fully resolved, and the $97 transaction has been refunded.
  
  Based on the transaction data available to us, the purchase showed valid purchase intent and was not flagged as fraudulent by the payment processor. The REMOVEDinformation associated with the transaction also aligned with the billing information provided at checkout.
  
  For additional context, we are attaching a copy of the customer receipt for review. This receipt was also sent directly to the email address provided at the time of purchase.
  
  With the refund now completed, we consider the billing matter resolved on our end.

• Initial Complaint

  Date:07/12/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fanbasis has taken $15,500 from me on a credit card promising I would make it back in first month. Or get me a zero interest credit card if needed. After signing up I learned there would be many classes once a week which wasnt mentioned before. I suspected a scam from the beginning but salesman was so persistent and wouldnt let me say no. I tried to tell him I was not computer savvy and this was over my head. I tried to dispute but the REMOVEDwont support me. This started April 2026 and now I have nothing but a big bill to pay. Im retired and cant afford this.

  Business Response

  Date: 07/30/2026

  Hello,
  
  Thank you for bringing this to our attention, and wer'e sorry for the inconvenience you experienced.
  
  For all refund and account-related requests, please reach out directly to our dedicated support team at REMOVEDThey will be able to quickly review your account and assist with processing your refund.
  
  We are committed to resolving this for you promptly, and our team is standing by to help.
  
  Thank you,
  FanBasis, REMOVED

• Initial Complaint

  Date:07/08/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am sending this secondary request complaint for this company on behalf of my very sick disable husband. My husband has one social media platform and does not even know what content or or scaling online business. Thus I want to know WHY HE HAS BEEN CHARGED $67.00 FOR SOMETHING HE DOES NOT KNOW HOW TO USE OR NEVER ORDERED? This is what I found out on the internet: FanBasis is an all-in-one software platform that helps digital entrepreneurs, coaches, and creators sell and scale online businesses. It acts as an operating system by combining checkout funnels, automated product delivery, and customer analytics into a single dashboard It is truly said how companies, individuals and others take advantage of the elder, this man is 70 and never uses the internet without myself or his daugther that is REMOVED5762 and cancel anything subscription with your company. I will be checking his account more frequently to make sure this refund happens.

  Customer Answer

  Date: 07/09/2026

  Want the refund of $67.00 dollars that was taken out of my account without permission. 

  Business Response

  Date: 07/20/2026

  Hello,
  
  Thank you for bringing this to our attention, and we're sorry for the inconvenience you experienced.
  
  For all refund and account-related requests, please reach out directly to our dedicated support team at REMOVEDThey will be able to quickly review your account and assist.
  
  We are committed to resolving this for you promptly, and our team is standing by to help.
  
  Thank you,
  REMOVED

• Initial Complaint

  Date:07/07/2026

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent website charging for non existing leads. They took the phone of physician online and sold it as a seller lead for a house. The man had no connection to the property. The other lead was a listing agent, the house was already published REMOVEDthat charged me is fanbasis.com.The website selling is ispeedtolead.io.Both are scamemrs.

  Business Response

  Date: 07/17/2026

  Hi there,
  
  Thank you for bringing this to our attention, and Im sorry for the inconvenience you experienced.
  
  For all refund and account-related requests, please reach out directly to our dedicated support team at REMOVEDThey will be able to quickly review your account and assist with processing your request.
  
  We are committed to resolving this for you promptly, and our team is standing by to help.
  
  Thank you,
  FanBasis Inc.