Customer ReviewsforCommunity Loan Servicing

My problems with Community Loan Servicing started at the start of my loan. I’m a real estate investor and bought a short term rental in August of 2022. I provided proof of insurance at closing as is standard. In November of 2022 I received an email from CLS stating that they hadn’t received proof of ins and were going to purchase a forced policy. I replied that I had supplied proof of insurance at the outset of the loan and attached the documentation to the email. In Oct of 2023 I received another email stating that yet again a forced policy was being put in place as they had no record of my current insurance. I provided this to them and after discussing the situation on the phone with escrow representative ***** ******, I realized that despite the fact that I provided proof of insurance twice the previous year, a forced policy was purchased anyway, so I had been erroneously paying too much. Because my escrow payment for the previous year included this forced policy in addition to the latest forced policy, my payment was too high by over $400. *****’s solution was to deactivate my autopay that I had set at the outset of the loan, however he neglected to mention this to me until two months later, when I called again for an update on the escrow analysis they were supposedly conducting to adjust my payment to the correct amount. I had manually paid the incorrect amount as I didn’t want the account going past due. When I spoke with ***** in December 2023 he assured me that I wouldn’t be penalized and that I wouldn’t need to pay until the payment amount was corrected. A couple weeks ago I received a letter stating my account was past due, despite what ***** had told me and was contacted by another representative, Ramses Del Valle. I forwarded him the details of the situation from the very beginning, and after two weeks and four follow up emails I haven’t received a response. Will be reaching out to the executive team directly and consulting my attorney.

******, Community Loan Servicing, regrets your recent experience with us. We strive to provide excellent customer service but sometimes do not hit the ***** Thank you for taking the time to write this comment. We do value your feedback.

I look forward to working with you to get more information to address your concerns. I would appreciate your letting me know how to reach you. Please get in touch with me directly at ************ (weekdays between 9 am and 6 pm Eastern) to provide your loan information and further discuss and attend to your concerns. You may also email me at ******************************************** if you prefer.

Regards,
******, SVP, Ombudsman
Community Loan Servicing
NMLS #****

******, Community Loan Servicing, regrets your recent experience with us. We strive to provide excellent customer service but sometimes do not hit the ***** Thank you for taking the time to write this comment. We do value your feedback.

I look forward to working with you to get more information to address your concerns. I would appreciate your letting me know how to reach you. Please get in touch with me directly at ************ (weekdays between 9 am and 6 pm Eastern) to provide your loan information and further discuss and attend to your concerns. You may also email me at ******************************************** if you prefer.

Regards,
******, SVP, Ombudsman
Community Loan Servicing
NMLS #****

Predatory lender!! Beware of practices that are outdated and illegal, also they will jack up fees without any explanation then expect you to pay it or go to court. ***** was one of the nastiest people Ive ever dealt with. Do not do business with them

**** thank you for taking the time to write this comment. We do value your feedback.

I hope to work with you to get more information to address your concerns, but I would like to know how to reach you. Please get in touch with me directly at ************ (weekdays between 9 am and 6 pm Eastern) to provide more information and further discuss and attend to your concerns. You may also email me at *********************************************************************** if you prefer.

Regards,
******, SVP, Ombudsman
Community Loan Servicing
NMLS #****

I have been trying to get a hold of Community loan servicing for several months. They have failed to pay my taxes on my property ****************** are escrowed) and a tax lien has been placed on my property. The surplus to pay those taxes is sitting in my escrow account which I can see on my statement. I have called dozens of times and the phone disconnects as soon as you are told that you will transferred to a representative. I have also reached out to them by email and mail with only a return of my escrow statement. I am writing this review under the direction of my attorney to see if Community Loan Servicing is willing to respond. I will not lose my property due to their negligence and will continue to pursue legal action.

Im totally fed up with my insurance experience with Community Loan Servicing.First Im given the wrong place to mail the proof of insurance and no one returns the mail or notifies me even though the address is associated with Community.Then I 3 way call community after I discover it never got taken care of and we send community proof of insurance that was acceptedNow Im getting letters saying my deductible is too high and my insurer is telling me I cant change it this far into the policyWhy did no one at community tell me my deductible was too high when they accepted my proof of insurance!? This is ridiculous that Im still dealing with this after everything.

******, Community Loan Servicing, regrets your experience with us. We strive to provide excellent customer service but sometimes do not hit the ***** Thank you for taking the time to write this comment. We do value your feedback.

I look forward to working with you to get more information to address your concerns. I would appreciate you letting me know how to reach you. Please contact me directly at ************ (weekdays between 9 am and 6 pm Eastern) to provide your loan information and further discuss and attend to your concerns. You may also email me at ********************************************, if you prefer.

Regards,
******, SVP, Ombudsman
Community Loan Servicing
NMLS #****

Community Loan is horrible aka Bayview. We finally got our assumption modification completed after two years of my mother in laws death and they transferred our loan to Right Path. Which Right Path did not receive all the necessary paperwork from bayview/Community Loan and we are still awaiting our names to be changed on the loan even though our county and state recognize us as owners. Now we just got served paper work from a Miltead and Associates claiming Bayview is foreclosing on my dead mother in law. If ****** ****** of someone doesnt contact us soon. I will be pressing charges and get PA attorney general involved . We are current on our mortgage with Right Path and sheriff sale is scheduled for April. Everyday we have people driving in our property checking it out. I feel this is definitely something illegal going on with Bayview. Milstead and Assoc never return calls and all voice mail boxes are full. They can not be reach. So unless someone contact us I will be taking this unethical company head on for all the trouble they have caused us and still are.

*****,

I am currently reviewing this situation and will be reaching out to you to work to resolve your concerns.

Regards,
******, Senior Vice ********** ******************************************* #****

This company is absolutely terrible! I lost my mom in 2021 and once the house sold I received a check for a refund. With all the complicated processing the check was in-between some papers and when I went to deposit the check it had been cancelled. I have sent numerous emails and called multiple times to have the check reissued. You sit on hold for over an hour and sometimes they never pick up. All emails have NOT been responded too. The check is 2k and I will be perusing this legally if I don't get a response.

*******, Community Loan Servicing, would like to apologize for the experience you encountered in reference to your loan. We pride ourselves on providing all of our customers with excellent customer service. We appreciate your time writing this comment and value your feedback.

We are researching this situation and look forward to working with you to address your concerns. In addition, I will be reaching out directly to discuss your concerns.

I look forward to speaking with you.

Regards,
******, SVP, Ombudsman
Community Loan Servicing
NMLS #****

You can not get a hold of anyone at this company. I am needing to speak to someone regarding a forbearance plan that was never finalized with HUD.

***, Community Loan Servicing, regrets your recent experience with us. We strive to provide excellent customer service but sometimes do not hit the ***** Thank you for taking the time to write this comment. We do value your feedback.

To address your concerns, I hope to work with you to get more information. I would be grateful if you could let me know how to reach you. Please get in touch with me directly at ************ (weekdays between 9 am and 6 pm Eastern) to provide your loan information and further discuss and attend to your concerns. You may also email me at ********************************************, if you prefer.

Regards,
******, SVP, Ombudsman

I need someone to contact me asap! Community loan service incorrectly reported my account late and since all your residential portfolio has been sold I haven’t being able to speak to someone and it’s affecting the purchase of my home. Please get ahold of me at *************** Gmail . My name is ***** *******

*****, Community Loan Servicing, regrets your recent experience with us. We strive to provide excellent customer service but sometimes do not hit the ***** Thank you for taking the time to write this comment. We do value your feedback.

To address your concerns, I hope to work with you to get more information. I would be grateful if you could let me know how to reach you. Please contact me directly at ************ (weekdays between 9 am and 6 pm Eastern) to provide your loan information and further discuss and attend to your concerns. You may also email me at ********************************************, if you prefer.

Regards,
******, SVP, Ombudsman
Community Loan Servicing
NMLS #****

 

This company is horrible. They have not sent 1 statement to me this year & I have tried calling every month but can't get ahold of a person to talk to just automated system. Then transferred my loan to another company & said I have to wait till the new company sends me a statement

*****, Community Loan Servicing, would like to apologize for the experience you encountered. Thank you for taking the time to write this comment. We do value your feedback.


To address your concerns, I hope to work with you to get more information. I would be grateful if you could let me know how to reach you. Please contact me directly at ************ (weekdays between 9 am and 6 pm Eastern) to provide your loan information and further discuss and attend to your concerns. You may also email me at ********************************************, if you prefer.

Regards,
******, SVP, Ombudsman
Community Loan Servicing
NMLS #****