Loan Servicing
Community Loan ServicingHeadquarters
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Complaints
Customer Complaints Summary
- 32 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/22/2025
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with Community Loan Servicing. I do not have a contract with this institution who has reported this information to my credit report. They did not provide me with the original contract or agreement as I requested.Business Response
Date: 07/01/2025
Please see Silver ****** response attached.Customer Answer
Date: 07/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:02/19/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company continues to call me after being asked not to. They are trying to lend me money. They have been calling for months from a lot of different numbers.Business Response
Date: 02/24/2025
Please see Community's response attached.Initial Complaint
Date:01/06/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********* we paid $370 a month for a loan of ****** dollars.This company sold our loan after it was more than over paid to ****** mortgage whom now claims we owe them ****** dollars.They over charged us for many years and we never knew who to turn to for help with this injustice done to **Business Response
Date: 01/15/2025
Please see Community's response attached.Initial Complaint
Date:11/20/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I PREVIOUSLY FILED A COMPLAINT ON THIS COMPANY LAST MONTH WITH THE BBB. THIS PARTICULAR COMPLAINT WAS FINALIZED AND CLOSED BUT NOW I HAVE A NEW PROBLEM WITH THEM. I HAVE 3 LOANS WITH THEM, TWO OF WHICH SEEM TO BE CAUSING THEM PROBLEMS. LOAN NO. *********** AND ***********. THE PRESENT AMOUNT OF MONTHLY PAYMENTS IS ******* WHICH INCLUDES ESCROW ON LOAN NUMBER ***********. THE CURRENT MONTHLY LOAN PAYMENT FOR LOAN *********** IS ******* WHICH INCLUDES ESCROW. THEY NOW STATE THAT I HAVE A DEFICIT ON THESE TWO LOANS. ON LOAN NO. *********** THE SHORTAGE IS ******** WHICH IF DIVIDED BY 12 IS EQUAL TO ****** EXTRA PER MONTH. IF YOU ADD THE ****** TO THE ORIGINAL PAYMENT OF ******* YOU SHOULD HAVE A TOTAL OF ******* PER MONTH. THEY STATE THAT I WILL OWE THEM ******* PER MONTH OR A DIFFERENCE OF ****** PER MONTH EXTRA. I HAVE NO IDEA HOW THEY COME UP WITH THAT AMOUNT. ON LOAN *********** THEY STATE THAT THERE IS A DEFICIT OF *******. DIVIDE THAT BY 12 MONTHS AND THAT COMES TO120.00 PER MONTH. IF YOU ADD THAT TO MY ORIGINAL AMOUNT OF ******* THAT SHOULD COME TO *******. THEY WANT ME TO PAY *******. I DO NOT UNDERSTAND THIS MATH. THEY SEEM TO BE UNABLE TO CLARIFY THIS MATTER AND I WANT THEM TO SHOW ME HOW THEY CAME UP WITH THESE TOTALS.Business Response
Date: 12/04/2024
Please see Community's response attached.Customer Answer
Date: 12/05/2024
LOAN NUMBER **********. FIRST OF ALL, I HAVE BEEN NOTHING BUT COOPERATIVE WITH THIS LOAN COMPANY HELPING CORRECT THE MANY ERRORS THAT THEY HAVE CREATED WITH MY ACCOUNTS. THEY ARE EXTREMELY DIFFICULT TO DEAL WITH. WILL NOT CALL BACK UNTIL I HAVE TO RESORT TO FILING A COMPLAINT. ON OCTOBER 24, 2024I GAVE COMMUNITY LOAN SERVICE $4637.00. THIS AMOUNT WAS TO BE PUT BACK INTO MY ESCROW ACCOUNT FOR LOAN NUMBER **********. THEY NEVER APPLIED IT TO THAT LOAN AND INSTEAD EMBEZZLED THAT AMOUNT. NOW THEY WANT ME TO PAY AN ADDITIONAL $5142 BECAUSE THEY STOLE MY $4637. THAT WOULD BE ALMOST $10,000 THEY WANT ME TO PAY FOR THEIR MISTAKE. THAT IS NOT GOING TO HAPPEN. I AM NOT A MORTGAGE COMPANY AND I UNDERSTAND THEIR MISTAKE THEY ARE A MORTGAGE COMPANY AND THEY DO NOT UNDERSTAND. I DO NOT FATHOM HOW THEY ARE STILL IN BUSINESS.
ON LOAN ********** THEY PAID APPROXIMATELY $14,000. THEY WERE ONLY TO PAY APPROXIMATELY$10,000 WHICH LEFT A BALANCE OF APPROXIMATELY $4600. I PAID THIS $4600 ON OCTOBER 24, 2024 BUT THEY NEVER APPLIED IT TO THAT LOAN, INSTEAD THEM EMBEZZLED IT.
I WANT MY $4637 APPLIED TO LOAN NUMBER *********** LIKE IT WAS SUPPOSED TO BE.
Customer Answer
Date: 12/05/2024
Complaint: 22577965
I am rejecting this response because:LOAN NUMBER **********. FIRST OF ALL, I HAVE BEEN NOTHING BUT COOPERATIVE WITH THIS LOAN COMPANY HELPING CORRECT THE MANY ERRORS THAT THEY HAVE CREATED WITH MY ACCOUNTS. THEY ARE EXTREMELY DIFFICULT TO DEAL WITH. WILL NOT CALL BACK UNTIL I HAVE TO RESORT TO FILING A COMPLAINT. ON OCTOBER 24, 2024I GAVE COMMUNITY LOAN SERVICE $4637.00. THIS AMOUNT WAS TO BE PUT BACK INTO MY ESCROW ACCOUNT FOR LOAN NUMBER **********. THEY NEVER APPLIED IT TO THAT LOAN AND INSTEAD EMBEZZLED THAT AMOUNT. NOW THEY WANT ME TO PAY AN ADDITIONAL $5142 BECAUSE THEY STOLE MY $4637. THAT WOULD BE ALMOST $10,000 THEY WANT ME TO PAY FOR THEIR MISTAKE. THAT IS NOT GOING TO HAPPEN. I AM NOT A MORTGAGE COMPANY AND I UNDERSTAND THEIR MISTAKE THEY ARE A MORTGAGE COMPANY AND THEY DO NOT UNDERSTAND. I DO NOT FATHOM HOW THEY ARE STILL IN BUSINESS.
ON LOAN ********** THEY PAID APPROXIMATELY $14,000. THEY WERE ONLY TO PAY APPROXIMATELY$10,000 WHICH LEFT A BALANCE OF APPROXIMATELY $4600. I PAID THIS $4600 ON OCTOBER 24, 2024 BUT THEY NEVER APPLIED IT TO THAT LOAN, INSTEAD THEM EMBEZZLED IT.
I WANT MY $4637 APPLIED TO LOAN NUMBER *********** LIKE IT WAS SUPPOSED TO BE.
Sincerely,
****** *****Business Response
Date: 12/13/2024
Please see Community's response attached.Business Response
Date: 12/20/2024
Please see Community's updated response to our request to the investor of the loan account.Customer Answer
Date: 12/22/2024
PLEASE SEE ATTACHED 32 PAGE COMPLAINT AND SUPPORTING DOCUMENTS (3 FILES). THANK YOU.Customer Answer
Date: 12/22/2024
PLEASE SEE ATTACHED 32 PAGE COMPLAINT AND SUPPORTING DOCUMENTS (3 FILES). THANK YOU.Customer Answer
Date: 12/22/2024
PLEASE SEE ATTACHED 32 PAGE COMPLAINT AND SUPPORTING DOCUMENTS (3 FILES). THANK YOU.Initial Complaint
Date:11/11/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A Company that identifies itself as Consumer Loan Advisors calls my phone repeatedly throughout the day almost every day for the past two months - the numbers are different each time and seem to come from different states for example ************ ****, ************ *******, ************ ********* ************ **** ************ ******* , ************ ****, ************ ******* These are just a few of the ones I have received in the past few days - I have tried ignoring them I have tried opting out by pressing 9, I have spoken to their so called loan advisors and asked them to remove my number from their list - but to no avail. They continue to call several times a day, leaving voice mails if I don't answer clogging up my phones voice mail . This is harassment in my opinion - How can I get it stopped !?!?!?!?Business Response
Date: 11/12/2024
Please see Community's response attached.Initial Complaint
Date:10/30/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has called from 3 different numbers in the past 3 days. each time have told them to put me on the 'Do Not Call" list. They hang up as soon as I say this. I block the numbers but they call from different ones each time.Business Response
Date: 11/12/2024
Please see Community's response attached.Initial Complaint
Date:10/22/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Selene ******** I do not have a contract with any collection agency or **************. They did not provide me with a copy of the original contract as requested.Business Response
Date: 11/04/2024
Please see Community's response attached.Initial Complaint
Date:10/22/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Community Loan Servicing. I do not have a contract with this company or any collection agency or whom ever is reporting this as negative credit. They did not provide me with the original contract as requested,Business Response
Date: 11/04/2024
Please see Community's response attached.Initial Complaint
Date:10/15/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This Business keeps calling me from different phone numbers and different States. This is a loan company and when I press nine to be on the do not call list, they call from a different phone number in a different state. Today I received 4 calls back to back from this company. This is very annoying.Business Response
Date: 10/16/2024
Please see Community's response attached.Initial Complaint
Date:10/08/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had 3 mortgages sold to this company and I have had nothing but problems with them. They insist on Escrow and paying my taxes and insurance but mess it up every year. One year they didn't pay the insurance at all and it was months before I realized I didn't have insurance on any of my apartment buildings. It took forever to get my insurance reinstated. They won't allow me to pay it on my own and yet they can't seem to handle it properly at all on their end. They sent me a $14K check and I had no idea why. It took them months to realize that mistake and I sent it back as soon as they contacted me. Now they say that I owe another $14K and they are taking it directly out of my account. I have been dealing with this again for weeks and absolutely nobody at that company can seem to do their job and solve this problem to fix it or even realize where they made their mistake. Apparently nobody can do anything and now it's costing me thousands and thousands and wasting all of my time.Business Response
Date: 10/22/2024
Please see Community's response attached.Customer Answer
Date: 10/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****
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