Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes my husband' *** we purchase hearing aids from this company that's called here.com have had a lot of issues I've called the company and the credit we purchase it from and we just don't get anywhere and they do not work and it's quite a hassle because nobody seems to listen we go together you know checked out by this gentleman and ************* well he does whatever he does we get home and maybe later on several hours or so we're back to the same thing he can't hear you have to yell I don't like yelling at him *** or madam because you know he's already feels terrible when people try to talk to him and he says well you know I'm sorry what and what and the other day I slipped down and I'm calling him for help I didn't get hurt but anyway so he didn't hear me and I'm just I don't know what to do please if you could help us I appreciate it very much I already wrote a report here but I didn't I couldn't trace it so this if you do trace it it'll be the second one so anyway please help us they're no good they don't work it's just just terrible and when I want it to contact those people you know if I guess Florida or whatever and I could never get get through them to speak to them and that's it I don't understand what else to do and I think the total amount is $4,000 and something I guess with taxes and whatever else they do and so yes very frustrated very frustrated so I don't I just don't think it's right to pay them and I'm trying to find a solution but you know I call many many times and security Bank is who did the loan for these things so with that being said that's just it's it's a nightmare. Please try it and help us okay sincerely again thank you.

  

  Business Response

  Date: 09/13/2024

  Hello,

  Thank you for reaching out and sharing your concerns. Im truly sorry to hear about the difficulties your husband, ***, has been experiencing with his hearing aids, and I understand how frustrating this situation has been for both of you. We absolutely want to help resolve these issues as quickly as possible.

  Ive spoken with your provider, and they informed me that unfortunately, ************ attended any of his scheduled appointments to have his hearing aids evaluated. These appointments are essential to ensure the devices are functioning properly and to make any necessary cleanings and adjustments. Additionally, it seems we may have been blocked on your phone, as Ive tried reaching out to offer assistance but was unable to connect. 

  We want to do everything we can to help. I learned that you are scheduled for an appointment on 10/14/24. We encourage you to please attend this appointment or contact your provider directly for assistance. Were committed to ensuring that *** has hearing aids that work properly and improve his quality of life. Thank you for your patience, and we look forward to resolving this for you.

  All the best! -********, Customer Success Team
  
  

  
  

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22263352
  
  

  Could you please contact me yes please schedule appointment l could not Contact 

  You  when I opened my phone it was late my 

  Phone is *********** you mentioned that my phone was block Please call me if I knew l would make the appointment gor9am or 12 pm 

  I'm so sorry.

  
  Sincerely,
  
  ******************************

  Customer Answer

  Date: 09/17/2024

  ************************ please let

  Text me I've been trying to get in touch all weekend and all this weekend.

  

  Business Response

  Date: 09/18/2024

  Hello,

  Thank you for your reply. I wanted to let you know that you already have an appointment scheduled for 10/14 with your provider at Audibel Hearing Centers of *********. They are eager to assist you in finding a solution to your hearing aid troubles.

  If you'd like to schedule something sooner, you can contact your provider directly, and theyll be happy to assist. 

  Best, 

  ********, Customer Success Team

  Customer Answer

  Date: 09/18/2024

  Thank you I I called Monday and mentioned that no excuse me it could be Tuesday I apologize that they had said that *** has not ever been there and the receptionist was quite surprised and said no and I said if she could send me something for proof and but I'm I'm my concern is that I don't want her in trouble you know because she works for I guess the company but anyway my hopes is that she will and I think she will she's very kind and so right away she said you know what let's make an appointment for Thursday this Thursday coming which would be the 19th so we do have an appointment and I don't know where the other one is from I think I read October I have no clue that one but I know he has one tomorrow and she said the receptionist that she could you know send me I guess the proof he was there and some schedule days and of course I miss the I miss some because you know due to my illnesses but no I'm I was so unbelievably upset that I would get that from that you send us saying we've never been there I think that's horrible well regardless please I will do what we can and please help us it's it's important but thank you and my phone is not blocked because they call me or they send me a text I don't know what to tell you but I'll tell you what I could give you my cell phone number and I think that would might work I know it's 708 hold on please what's my phone number cell phone just one second please I don't know by heart other than ********* what else 6670 okay thank you that's the only thing I could tell you right now but it's well I don't know thank you for your thoughts and thank you

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22263352
  
  Thank you I I called Monday and mentioned that no excuse me it could be Tuesday I apologize that they had said that *** has not ever been there and the receptionist was quite surprised and said no and I said if she could send me something for proof and but I'm I'm my concern is that I don't want her in trouble you know because she works for I guess the company but anyway my hopes is that she will and I think she will she's very kind and so right away she said you know what let's make an appointment for Thursday this Thursday coming which would be the 19th so we do have an appointment and I don't know where the other one is from I think I read October I have no clue that one but I know he has one tomorrow and she said the receptionist that she could you know send me I guess the proof he was there and some schedule days and of course I miss the I miss some because you know due to my illnesses but no I'm I was so unbelievably upset that I would get that from that you send us saying we've never been there I think that's horrible well regardless please I will do what we can and please help us it's it's important but thank you and my phone is not blocked because they call me or they send me a text I don't know what to tell you but I'll tell you what I could give you my cell phone number and I think that would might work I know it's 708 hold on please what's my phone number cell phone just one second please I don't know by heart other than ********* what else 6670 okay thank you that's the only thing I could tell you right now but it's well I don't know thank you for your thoughts and thank you

  
  Sincerely,
  
  ***********************************

  Customer Answer

  Date: 09/19/2024

  Yes thank you we went there today it's a matter of fact and mentioned about that they had said we've never been there and he doesn't understand why so his reception is she will fax or text me some you know dates that we've been there but I don't understand and he doesn't know the gentleman didn't know why so you know I don't think that's right for them to say we never been there when we have been there so anyway that's the new thing that happened today and we left them there and he's going to or send them out and he'll call us when it's ready but we are doing what we can I don't know but anyway I appreciate it you will still try to help us and thank you so much so with that being said I appreciate it and we'll I'll let you know later when we find out okay thank you ***************************** and rattle bandage God bless thank you

  Customer Answer

  Date: 09/23/2024

  Good Evening can you call us at ********** we have proof that we have to get my husband hearing aids thank you ******* ******* and ****** R *******.

  Customer Answer

  Date: 09/24/2024

  Yes this is ******* ******* I read this message you gave us but I don't see where it shows that I did this I believe it was yesterday or today I'm sorry I can't remember stating that excuse me we had proof of the appointments that we have attended yes we missed some but that is my fault I have health issues I had cancer the pancreas and just things keep popping up but I'm okay you know but regardless I have kidney problems etc etc so this is why we miss some appointments but we did we have been going we did go rather not what they said that he's never been there and I think that's terrible for them to say that so yeah so just let me know okay and thanks for the response but it seems it's no different than the first one I got that's where I'm confused so anyway I'll hear from you thank you okay bye-bye now want you to bandish and ****** ******* thank you good night oh and my son send you proof that we have been there okay all right thank you so much could you send me your phone number next time I just can't seem to find it I appreciate it thank you

  Customer Answer

  Date: 09/25/2024

  Good evening I we reset received your text or calling and I see nothing that shows that you received the papers from yesterday showing that we have been there we go to the one in LaGrange of course because it's Illinois and so I'm not understanding I don't you didn't say anything about this I mean we do have proof and they lied as you know because the proof is there so please call me I like to speak to a person okay yes and so I don't know what to tell you I'm a little confused for not receiving this text saying that you received the proof so I appreciate it okay cuz this is nerve-racking and well I'm not in the best of health and this is a lot of pressure and then it's my husband is you know not hearing good and the gentleman kept the hearing aids to send them out his name is **** very nice man and just please see you know let me know that you got the information okay I appreciate it I'm sorry if I stumbled right now speaking but right now it's not a good day for us for me rather but yeah so okay please call me tomorrow if you can I appreciate it we should be home if I know you're calling we can be home from 1:00 to 4:30 okay all right thank you have a good evening goodbye ******* ******* and ****** bandish 

  Customer Answer

  Date: 09/26/2024

  Good morning could you please call or a text I try to reach out to you Thank You  having trouble contacting you. Thank you ******* *******.

  

  Business Response

  Date: 10/02/2024

  Dear ******* and ******,

  I apologize, but I am having difficulty understanding your last message. As mentioned in my previous responses, it seems our number has been blocked, which is why weve been unable to reach you by phone.
  After speaking with your provider, I understand you have an upcoming appointment on October 14th. We strongly encourage you to attend this appointment, as it is crucial for addressing your hearing aid issues. Its important to note that previous appointments have been missed, and attending this one is the best step to resolve the concerns youve been facing.

  At this point, our ability to assist you through messages is limited due to the communication challenges. For further assistance, please contact your provider directly at Audibel Hearing Centers of **********************
  

  Thank you for your understanding, and we hope to see your issue resolved soon.

  All the best! -********, Customer Success Team

   

   

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22263352
  
  I am rejecting this response because:
  

  We keep an telling the company that ****** went to the appointments and keep on getting the same message from the 13th. We don't know if this is from the company itself or the BBB not sending our reply. Once again attached is the times ****** went to the appointments and we have scheduled for the 14th of Oct. Can someone call us at ************ as that might be better way to keep in touch rather than using this email system or please reply with a number we can call you at.  

  
  Sincerely,
  
  ****** R. *******

  

  Business Response

  Date: 10/03/2024

  ******, 

  I apologize for any frustrations we may have caused. I was repeating the information regarding your upcoming appointment directly from your provider.

  As I have mentioned before, you have blocked our number, so we are unable to contact you directly. If you would like, you can call our **************** number at *************** to speak with us. 

  All the best! -********, Customer Success Team

  Customer Answer

  Date: 10/03/2024

  Hello,

  Good Evening you say that you can't reach our phone way would we block it this is very serious issue and on your end you said we have never been to by Mr **** for any appointment you know that's not true so we send you proof that we very wrong on your part excuse me for saying that and also the 

  the ladies that talk too we have never been able to reach they they would always be available to speak to them so we be waiting for your phone call  or call our cell 70**********

   

  From,

   

  Mr. And Mrs. ************************

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22263352
  
  

  Hello,

  Good Evening you say that you can't reach our phone way would we block it this is very serious issue and on your end you said we have never been to by Mr **** for any appointment you know that's not true so we send you proof that we very wrong on your part excuse me for saying that and also the 

  the ladies that talk too we have never been able to reach they they would always be available to speak to them so we be waiting for your phone call  or call our cell 70**********

   

  From,

   

  Mr. And Mrs. *******
  

  
  
  

  

  Business Response

  Date: 10/09/2024

  ******, 

  I apologize for any miscommunication. After speaking with your provider again, I learned that you visited their office on September 19th, and your hearing aids were sent in for repair. You received them back on September 30th, and you now have a follow-up appointment scheduled for November 14th. I attempted to call the number you provided again, and while the call went through this time, I was unable to leave a message as your voicemail is full.

  If you need to reach us, please feel free to contact our Customer Support team at ************.

  All the best! -********, Customer Success Team

  
  

  Customer Answer

  Date: 10/09/2024

  Good Evening

  I just wanted to let you know that today had a call from Hear.com so I call them back they we're confused I also was they asked if I needed hearing I said I'm just returning there call  and said that my husband has purchased hearing aids and we are very unhappy with their company. 

  I'm not sure that they call .

  Thank you .Mrs ***************** can you let us know when they will call us.

  .

   

  Customer Answer

  Date: 10/10/2024

   
  Complaint: 22263352
  
  

  Good Evening

  I just wanted to let you know that today had a call from Hear.com so I call them back they we're confused I also was they asked if I needed hearing I said I'm just returning there call  and said that my husband has purchased hearing aids and we are very unhappy with their company. 

  I'm not sure that they call .

  Thank you .Mrs ***************** can you let us know when they will call us.

  .

   

  Customer Answer

  Date: 10/10/2024

  Good Evening

   

  I've read your message thank you,so I thought we were going to speak on the phone I'm thinking it was going to be October 14 I'm not positive is this call going to be cancelled if so I'm disappointed for us

  It's very important to communicate so it would be more understanding the problem and it would just maybe clear things up I'm really disappointed altogether but I will call you tomorrow and then we'll discuss more if possible okay

   

  thank you for your help

   

  ******* ******* and ****** *******.

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not give what they said they would

  

  Business Response

  Date: 09/06/2024

  *****, 

  Thank you for sharing your feedback, and we are sorry to hear about your negative experience with your hearing aids. I reached out to understand how we could assist and recommended that you return to your provider for a cleaning and adjustments, as they have not heard from you since April. I also offered to help schedule an appointment, but you preferred to contact them directly, which we completely respect.
  If you change your mind or need further assistance, were here to help. Please dont hesitate to reach outwe want to make sure youre fully satisfied with your hearing aids. 

  All the best! -********, Customer Success Team

  

  Business Response

  Date: 09/16/2024

  Date Sent: 9/6/2024 1:49:01 PM
  

  *****, 

  Thank you for sharing your feedback, and we are sorry to hear about your negative experience with your hearing aids. I reached out to understand how we could assist and recommended that you return to your provider for a cleaning and adjustments, as they have not heard from you since April. I also offered to help schedule an appointment, but you preferred to contact them directly, which we completely respect.
  If you change your mind or need further assistance, were here to help. Please dont hesitate to reach outwe want to make sure youre fully satisfied with your hearing aids. 

  All the best! -********, Customer Success Team

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to try hear.com hearing aids and received their package. However, the financing part did not work out and I spoke to the representative who I worked with and returned the equipment before I left out of town. I have a recording of *** driver picking up my hear.com equipment through my door camera on June 17th at 6.22pm. When I came back from my trip after almost 30 days, I received a call and an email that I need to return my equipment. I reached out to the representative requesting her to confirm that my equipment was returned and she sent an email that she will make a note that they received the equipment. After a couple more weeks, I received a letter asking me to return the equipment. I am a little worried if their systems are not talking to each other or if they are trying to make me pay for something that I returned.

  

  Business Response

  Date: 08/12/2024

  *****, thank you for bringing this to our attention, and I apologize for the confusion and frustration you've experienced. First and foremost, I want to assure you that we have indeed received the returned equipment and have closed out your account. Im sorry for the repeated communication asking for the return, and I understand how concerning this must have been, especially after you took the appropriate steps to return the hearing aids.
  It appears that there was a delay in our system updating to reflect the return, which caused the additional messages. Please rest assured that you will not be held responsible for any charges related to the returned equipment. We are also reviewing our processes to ensure that this does not happen again in the future.
  If you have any further concerns or questions, please feel free to reach out directly, and Ill be happy to assist. Thank you for your understanding, and we apologize again for any inconvenience this may have caused.

  All the best! -********, Customer Success Team

  Customer Answer

  Date: 08/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother (***********************************) ordered hearing aids through hear.com. She did not fully understand the financial obligation nor the terms of the commitment. She is not able to make large purchases without assistance/oversight of myself or her son. After she received the hearing aids she attempted to return them but was unable to speak with anyone from Hear.com to do so. After I became aware of the situation I attempted to contact Hear.com multiple times across many days without being able to get anyone on the phone (including today). I would sit on the phone as long as it took to get someone to resolve the situation but the phone line dumps customers off to a voicemail after a few minutes. I have left multiple voicemails - none of which have been returned. I've called every number I found, including the one on the package in the return sender section. I would like to return the hearing aids for a full refund. The have never been opened. They weren't even removed from the shipping package. I was going to complete a "return to sender" via *** but feared they would not be credited back to my mom's account correctly. There was no way to get these back in the 45 day period as no one answered the phone after repeated attempts.

  

  Business Response

  Date: 07/16/2024

  ***, thank you for taking the time to share your concerns regarding your mothers recent negative experience. We sincerely apologize for the difficulties you encountered while trying to return the hearing aids and the challenges you faced in reaching our customer support team. 
  As we just discussed over the phone, your mother, ******, is still within the trial period for the hearing aids. We are able to accept the return. To assist you further, I have provided a return label and instructions on how to return the hearing aids. Once we receive the devices back, we will process a full refund and cancel the associated accounts. We appreciate your patience and understanding as we work to resolve this matter promptly.
  Should you have any questions, please reach us directly. All the best! -********, Customer Success Team

• Initial Complaint

  Date:06/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $3900 credit commitment to credit co. I returned the hearing aids within the 45 day trial period. They claimed that they sent 2 sets of hearing aids. There was ONLY one set in the box. They say I only returned one set. I dont understand why they would send 2 sets. I have tried to contact them several times without and response.I tried several times. My next step may be a lawyer. I hope this is not required.

  

  Business Response

  Date: 06/25/2024

  Hi *****, 

  Thank you for sharing your concerns and bringing this to our attention. We sincerely apologize for the confusion and frustration you have experienced. Upon reviewing your case, we realized that there was indeed a mistake on our part. You only received one set of hearing aids, not two, as previously claimed. We are very sorry for any inconvenience this has caused.

  We have gone ahead and terminated the financing contract associated with your purchase. If you were charged anything, this will be refunded to you from Allegro directly in the form of a check in the mail. If you need any further assistance or have any additional questions, please feel free to contact us directly. We are committed to resolving this matter to your satisfaction. Thank you for your patience and understanding.

  All the best! -********, Customer Success Team

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 10, 2024 I spoke with ********************* in regards to a 45 day free trial for hearing aides. At the time I was approve for financing and ***** told me he needed my financial payment information to set up payments if I kept them. He said the first payment would happen on the 45th day if I had not returned them. $199 was taken from my account on May 10, 2024! I return the amplifiers ( not digital hearing aide quality) which they received Tuesday May 28, 2024. I am disabled, which I explained to ***** and live on SSDI ALONE. I did not realize until I receive an overdraft notice charging me $32 that they had stolen my money or the 45 Day FREE Trial is a lie. Either way this company does not have reputable actions or moral values. I have asked for my money back but if it's not received in speedy fashion I will not eat, see my doctors next week, or put gas in my car.

  

  Business Response

  Date: 06/04/2024

  *****, 

  Thank you for taking the time to voice your concerns. Please be informed that we offer a no-risk 45-day trial period; however, it is not advertised as a free trial because we require a credit card or a signed financing agreement to initiate the process. Additionally, the financing agreement you were approved for included a down payment of $199. During your call on May 9th, your consultant read a disclosure over the phone, which stated: "So, just as a heads up, some terms and conditions: the customer authorizes ******************** to charge the provided credit card with a specified down payment and allows hear.com to keep the credit card on file as a payment option for future approved purchases if the initially provided payment method is not.". 

  Please note that you were fitted with the highest-level medical grade hearing aids, representing the latest in hearing aid technology. We have processed a refund for the $199 down payment and canceled your financing agreement as of May 30th. We apologize for any confusion or frustration this may have caused. If you need further assistance, please do not hesitate to reach out to us directly.

  All the best! -********, Customer Success Team
  
  

• Initial Complaint

  Date:05/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 hearing aids end of April 2024. Wore for 6 days but unable to use for the following reasons: none of the ear molds fit tge ear canal; the connection cable is stiff and pulls the aids out of my ear, leaving them dangling outside my ear; the volume requires constant attention because of tge changing conditions (church, public place; and the aids interfere with my eye glasses frame fit.I got a return confirmation ***********) on May 13 with the statement: hear.com will schedule a *** pickup via tge hear.com app. Pickup is automatically scheduled the next business day-acceptable to leave package on doorstep I waited May 14 and 15 for a pickup. A package left on a doorstep would disappear quickly so i waited inside. I have contacted the company at ********** and ********** over the last week a total of 9 times, both phone calls to their customer service (unanswered with long hold periods. I keep getting the same response in email which promises action but nothing.I have requested a mail return label with each call or email. The *** person in thr *** store indicated the return confirmation number is not suitable for mailing.I paid $202 for the aids and a full return would be expected based upon tge statements made by the company in their ads and on the confirmation document .

  

  Business Response

  Date: 05/22/2024

  Hi *******, 

  Thank you for taking the time to voice your concerns. Unfortunately, we cannot find your account in our system. I see you purchased from us in 2017 but we do not have record of any purchases since then. If you believe this is a mistake, please provide us with additional information and documents to support this. 

  All the best! -********, Customer Success Team

  Customer Answer

  Date: 05/25/2024

  ****:  Finally hot to open your most recent mail from the respondent.

  Their claim of not being able to identify me as a customer is refuted by their return confirmation dated May 13.

  Their statement that I had business with them in 2027 is false. The only purchase made from this company was in April 2024 (I am very disgusted with this company and wish I had never ordered their hearing aids).

  I am refuting their response. If the BBB is not able to get the truth from this company and add a blemish to their record, then I will take my complaint higher.

  Respectfully,

  ************************* 657669128d018

   

  Customer Answer

  Date: 05/28/2024

   
  Complaint: 21729917
  
  

  Their claim of not being able to identify me as a customer is refuted by their return confirmation dated May 13.

  Their statement that I had business with them in 2027 is false. The only purchase made from this company was in April 2024 (I am very disgusted with this company and wish I had never ordered their hearing aids).

  I am refuting their response. If the BBB is not able to get the truth from this company and add a blemish to their record, then I will take my complaint higher.

  Respectfully,

  ************************* 657669128d018

  

  Business Response

  Date: 05/28/2024

  Hi *******, 
  I believe there is some confusion in who you are trying to reach/ which company you purchased hearing aids from. The picture you provided is not our company, our company is called hear.com. However, the screenshot you provided says "The Hearing **** Additionally, those are not our hearing aids in the picture either. The people you are trying to contact can be found here-  *****************************************;
  -********, Customer Success Team

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21729917
  
  Date: Fri, Jul 12, 2024 at 3:17 PM
  Subject: Re: Hearing aids mailed.
  To: [email protected] <****************>, ****************** <******************>, ************************* <********************>, ************ <************************************>
  Cc: ****************** <******************>
  
  
  

  The US postal Service tracking number indicates delivery was made on July 8, 2014, 5:04 PM.  That is the date I expect you to use in refunding my payment.

  I distrust you to credit my credit card in payment.  For that reason, and my distrust of your company's operations, please send a check to me at ******************************************************************************************************

  
  

  *****************************

  ---

  From: **************** <****************>
  Sent: Friday, July 12, 2024 8:50 AM
  To: ******************** <********************>
  Cc: ****************** <******************>
  Subject: RE: Hearing aids mailed.

  Hello *******, Thank you for reaching out. Once we receive the returned items, we'll process your refund to the original payment method. Please allow 7-10 business days for the refund to be reflected in your account. We're here to help with the return process or to answer any other questions you might have. All the best, Customer Support hear.com simply good hearing ******************* Coral ********** **, 33134 Tel.: ************** This email and any attachments may contain privileged and confidential information and/or protected health information meant solely for the use of the intended recipient. If you are not the intended recipient, or the employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any review, dissemination, distribution, printing, or copying of this email message and/or any attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately at ************** and permanently delete this email and any attachments.

  
  

  --------------- Original Message ---------------
  From: ************************* [********************]
  Sent: 7/5/2024, 10:09 AM
  To: ****************
  Cc: ******************
  Subject: Hearing aids mailed.
  
  

  I hope the $12.45 **** mailing cost can be included in my refund. Your ad indicated postage paid. 

  *************************

  Order number 48848

  RMA 5635
  
  

  
  
  

  
  

  Sent from my iPhone

  
  
  thread::aDImZUxLemeyvsDvK9RdBzM::

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/18/2024

  *******, 

  Thank you for taking the time to speak with me over the phone after months of written communication. As we discussed, it appears that you have not done business with our company (hear.com). The company you are referring to is a completely different hearing aid provider called The Hearing Company.
  I understand that you are working with the Attorney General to handle the investigation with the other company to get your money back. I sincerely hope you are able to resolve this issue quickly.
  If there is anything else we can assist you with, please don't hesitate to reach out to us directly.

  All the best! 

  -********, Customer Success Team

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called hear.com to get information, and after hearing their sales pitch, told them that I was not interested. They call me many times every day with fictitious phone numbers and text many times. I was just hospitalized with extremely high blood pressure, and they are adding stress to my life at a time when I need to reduce it.

  

  Business Response

  Date: 05/15/2024

  Hello ******, 

  Thank you for bringing this to our attention, and I sincerely apologize for the stress our communication has caused you, especially during such a challenging time with your health. Please know that we take your concerns very seriously, and it was never our intention to add any stress to your life.
  We have taken immediate action to remove your contact details from our communication list. You will no longer receive calls or texts from our company. Your well-being is important to us, and we are committed to ensuring that our practices are respectful of all individuals' circumstances and preferences.

  All the best!

  -********, Customer Success Team

  Customer Answer

  Date: 05/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My last contact with Hear.com was on 11/16/2023. They had had a difficult time getting a tip small enough to fit in my left ear. I was supposed to have an online appointment with ************************* on 12/1/2023 at 1:30. She never called. I emailed ***** on12/2 to complain. I had to attend a funeral on 12/4/2023. I returned to find a sticker fromUPS saying they would pickup a package the next day.The kit was the only item I had to return. No instructions from the company.I packaged the kit, in pristine condition, in the original shipping container and gave it. To UPS.I sent a registered letter to the principals of the company. No response.I have nothing yet am still paying 450 per month.It was too complicated,too expensive and service was lacking.I consider the fact that they never called on Dec.1 means they cancelled the contract and should return my money.

  

  Business Response

  Date: 04/09/2024

  *********, we sincerely apologize for the challenges you faced with your appointment and follow-up communication. This falls short of the high standard of service we strive to provide. We're taking your feedback seriously and are acting swiftly to rectify this by canceling your financing agreement and arranging for a refund from the financing company, sent to you via check. We're prioritizing this to ensure a quick resolution.

  We deeply regret that we didn't meet your expectations and that you encountered difficulties during the fitting process. Our goal is to ensure every customer feels supported and valued, and it's clear we missed the **** in your case. Please know, should you ever consider returning to our services, we would welcome you with open arms, ready to demonstrate the level of care and service you deserve.

  Thank you for bringing this matter to our attention. We are committed to improving and hope to earn back your trust.

  All the best! 
  

  -********, Customer Success Team

• Initial Complaint

  Date:03/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Even tho I delete and send to junk a text from hear.com every day. I have good hearing aids and even if and when I need new ones, I will never use Hear.com because I cant get them to stop. If I cant tell them to stop texting me I would not trust them in the future.

  

  Business Response

  Date: 03/07/2024

  ***, 

  Thank you for taking the time to voice your concerns. We are sorry to learn about your negative experience with our services. Please know that I have opted you out from receiving further communication from our company. Should you need anything, please do not hesitate to reach out to us. All the best! -********, Customer Success Team