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Business Profile

Computer Hardware

Geeks On Site

Reviews

This profile includes reviews for Geeks On Site's headquarters and its corporate-owned locations. To view all corporate locations, see

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Geeks On Site has 33 locations, listed below.

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    Customer Review Ratings

    4.17/5 stars

    Average of 90 Customer Reviews

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    Review Details

    • Review fromMark S

      Date: 11/25/2023

      1 star

      Mark S

      Date: 11/25/2023

      I can't give negative stars which they well deserve. A high colonic with battery acid is more enjoyable. I have used,them in the past....... BUT no more. I was having internet connectivity issues. A technciaan was sent out to address the issues. He spent about an hour resolving it....BUT the fix lasted approximately 2 days. I requested a technician be sent having used only 1 hour of the 3 hour block I had purchased. There were a couple of cancellations before help arrived. That technician got things running......for approximately 2 days. I once again requested help. They balked in assisiting me. I was told that the last technician had said I passed out during the last call and I required ambulance evacuation. ***** is not true yet they insisted that i was. Afgter speaking with customer service agent I inssited that I receive a refund of the last 2 used hours. The customer service agent said they would contact me by the end of the day with an update on the status of the refund. No call was received.....and expect that one will not be forthcoming. Use them at your peri.....better yet avoid them like the plague.

      Geeks On Site

      Date: 11/28/2023

      Dear ****, thanks for sharing your feedback. Were sorry your experience didnt match your expectations in this instance as I see you have used our services extensively over the past three years. It seems your issue was out of our control and you are in need of your ISP to assist you further. In regards to the last visit, we have spoken to the technician assigned and it seems there was a medical emergency with one of your neighbors and he thought it may have been you and this is the reason this explication was given to you. We have reached out to you directly and we hope the matter has been resolved to your satisfaction. 

    • Review fromMelinda L

      Date: 09/30/2023

      1 star
      I should have done some research but was in a bind. Needed my computer restored and files recovered. They did neither. They said there were no guarantees and I get that, but then they say I'm going to be charged ***** a month for a subscription to their service. Tell me why would I want this if you can't fix my computer? I told them I did not want the subscription, and the person I spoke with said okay I would not be charged. Well, guess what. I was charged. Now sitting on phone trying to get through. But I guess they don't want to answer because they are well aware of what they are up to.
    • Review fromSue E

      Date: 07/13/2023

      1 star

      Sue E

      Date: 07/13/2023

      Took advantage of elderly man (84). Previously, Best Buy GeekSquad had explained (in a matter of 5 minutes) the man's 15 yr old computer could not be upgraded; man did not believe them so called Geeks On Site. Man explained to Geeks On Site Tech what GeekSquad had determined; On Site tech spent at least an hour to determine same thing = $219. On Site tech somehow convinced elderly man he needed the Geeks On Site monthly subscription = $19.98/mo even though tech knew about Best Buy GeekSquad subscription. Elderly man does not remember authorizing On Site subscription. After 3 months I questioned man about $19.98/mo charges from Geeks On Site; he had no idea so I called. I was transferred to Customer Loyalty, ***** (nice enough man), and explained all of above reiterating "why would he need a subscription to Geeks On Site when he already had Best Buy GeekSquad?" ***** said the best he could do is stop the subscription and refund the most current months dues, Not happy with results however the money is not the true issue: What kind of business practice does Geeks On Site have; perhaps their techs get a commission for selling subscriptions without conscience? *****, at Geeks On Site Customer Loyalty, was made aware of this posting/complaint.

      Geeks On Site

      Date: 07/17/2023

      Thank you for taking the time to provide feedback in regards to your service. The subscription was sold alongside the service on the initial sales call and not by the onsite technician. Once we were made aware that you did not wish to have the subscription this was cancelled and the latest charge refunded by ourselves. 
    • Review fromDarlene

      Date: 05/30/2023

      1 star
      I have tried twice to have Geeks on Site to come out to repair our church printer. The first appointment was on a Monday between ***** pm. I called several times to be sure someone would be there. After 12, I called to see where was the tech. I was told he had the appt. hours mixed up. The next appointment was Saturday between *****. I called to be sure again. After 12, I called to see where the tech was and there was another problem. This is a hot mess. I will not use this company again.
    • Review fromTom H

      Date: 04/16/2023

      1 star

      Tom H

      Date: 04/16/2023

      This company is a RIP OFF came to fix my computer , fooled with it for an hour. Then said it couldn't be fixed used some kind of tech junk and charged me for doing it then they took money from our account for something we didn't even order... DO NOT USE THESE JERKS THEY ARE THIEVES....You owe us a Refund...

      Geeks On Site

      Date: 04/21/2023

      Thank you for taking the time to provide feedback about your recent experience with our business. We're sorry to hear that your experience was not up to your expectations, and we appreciate you bringing these concerns to our attention. Since the computer's motherboard was bad, it was determined it would not have been cost effective to repair the computer. A refund has been provided for the subscription. 
    • Review fromJudy S

      Date: 02/23/2023

      1 star
      I called the tech out to fix a black screen problem. Some days it worked but was slow to process. On other days, the black screen again, and it would not work at all. He said he fixed it and it was working before he left. The next day the same issue came up, a black screen. It was doing exactly as it was before I called him. Intermittently, black screen and working slowly. I called Geeks on Site to tell them I was having the same problem as before. They told me there was a seven-day warranty and that a tech would get in touch with me in 24 to 36 hours. They did not. I called them back and was promised someone would reach out to me. Two days later I was told the tech had to get paid and they could only refund me $50 for a service call. I paid them close to $300 to repair my laptop and this is the best they could do for me. I lost my money and still have a laptop that doesn't work!
    • Review fromTeresa O

      Date: 12/22/2022

      5 stars
      The on site tech was very knowledgeable, professional, and was great with explaining things to me. I also want to say that all the ************ always are able to solve my problems.
    • Review fromMartin L

      Date: 12/21/2022

      5 stars
      The on-site tech analyzed my computer problem and replaced the failed power supply. He checked things over and verified it all and rebooted the computer. It started up just fine. Good quality work.
    • Review fromleona u

      Date: 12/20/2022

      5 stars

      leona u

      Date: 12/20/2022

      you guys are the best i have told all my friends about you,thank you for fixing my computer.

      Geeks On Site

      Date: 12/21/2022

      Hello *****, we are happy to help and thank you so much for recommending us!
    • Review fromDennis S

      Date: 12/20/2022

      5 stars

      Dennis S

      Date: 12/20/2022

      My computer was locked. ****** and my security firm thought that the computer would have to be wiped. He had a "few tricks up his sleeve." He restored my machine without losing a byte. Now I tell you that is a pro. Thank you GEEKS ON SITE!

      Geeks On Site

      Date: 12/21/2022

      Hello ******, so happy to hear we were able to get your computer working again without losing any of your important information. Thank you for choosing Geeks on Site!

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