Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Find local businesses
Share
Business Profile

Payment Processing Services

Bill2pay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bill2Pay keeps canceling my payment for my electric bill for no reason and charging me $22.00 for the returned payment. I contacted REMOVEDand they said this was due to Bill2Pay "not being able to locate the account or the payment method information" which makes no sense because I've paid with the same payment method before and it did go through; I have bank statements as proof. Now because of Bill2Pay canceling my electric bill payment for absolutely no reason at all whatsoever for the third time this year, now I am being charged again a returned payment fee of $22.00 and my account with El Paso Electric is now placed on a "cash only" status for the next twelve months which is so inconvenient for me and not my fault this keeps happening. I verified with my bank and there were plenty of funds in the account to cover the payment and all information was entered correctly and the same debit card has been used before to pay my El Paso Electric bill so I don't understand why Bill2Pay keeps canceling my account and saying the reason is because "they are unable to locate the payment". What do they mean they are unable to locate the payment ? If I entered all the information correctly and this payment method has been used before to pay this bill. Has to be a system glitch on their end because everything is correct on my end and there are plenty of funds in my bank account. Also when you try to call them, either they never answer or they answer and just hang up on you. Terrible customer service over all. Will no longer be doing business with them and will be sure to get the word out to everyone. Just pay your bills online through REMOVED. They only charge you $1.00 for the processing fee and won't keep canceling your payment for no reason just because they feel like it and just to take your money and return your payment just to charge you the returned payment fee like Bill2Pay does. Sounds like a scam to me from Bill2Pay. "Unable to locate payment". Yeah ok.

  • Initial Complaint

    Date:05/09/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As part of the closing on our home, the Seller ordered the REMOVEDdocuments via HomeWiseDocs a subsidiary. The link to the documents was provided to meet the legal obligation for the sale. I have always had access to these documents via the order L5349BR7L. Now the company is stating tat I can no longer access the information and need to reorder for hundreds of dollars. I would liek access to my REMOVEDdocuments that were already paid for in the closing.

Bill2pay is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.