Business Profile

Medical Equipment

Lincare Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,082 total complaints in the last 3 years.
279 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a cpap from Lincare in Febuary 2022. I returned the equipment and all supplies they sent. They continue to bill me and I have spent a considerable amount of time trying to get this settled - they have not worked to correct their billing, filing with my insurance company and I want this resolved. Attached is a PDF with further explanation. This has been going on for almost 8.5 months now. Attached is an explanation of the events to date.
Customer Answer
Date: 10/14/2022

Better Business Bureau:

I heard from the business directly regarding my complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is beyond horrible. They have no concern or care for their customers. My elderly cousin has a portable oxygen concentrator. It went out for repair last May. It took three months to come back. I kept calling for an update on the machine. They stated its an outside company that fixes them and they cannot get updates on when it will be returned. They sent us canisters to replace the machine. I explained that she is blind and cannot see to turn these on and off, could they send another concentrator? They said no we dont have extras for that. She had an awful time with these, we would have to run out there to turn them on and off for her. We live 30 minutes away. The machine finally came back about a month ago and we are already having problems with it. I called and explained what was going on with it, they said they would send someone out that day I told them that she absolutely cannot use the canisters again this time. Someone came out that night to look at it. He said she needed a new one, he would be back the next day with it. He came back the next day with it. Went to leave and she asked if he could plug it in and get it ready for her. He did and it did not work. He then said this one is not working either I will have to bring you another one tomorrow. Nobody ever came back. This was on September 27, 2022. I have been calling just about every day since then to find out what is going on and to get this taken care of. I have talked to about 5 different people including two iCare patient advocates. They state they need to speak to the Manager in the *********, ** facility and someone will get back to me. It is now October 11, 2022, and I am still not getting a call back or any answers. How can a company like this still be in business? They dont even have the decency to call back. I have no idea what to do about this, there are no other companies around to use otherwise we would have left a long time ago. Customer ID #
Business Response
Date: 10/17/2022
We need the patient name and date of birth to assist-can you obtain identifying information so we may investigate?
Customer Answer
Date: 10/18/2022
Responding to Complaint. Patient's name is ***************************, 10/13/1924 Patient ID # ********.
Business Response
Date: 10/21/2022
I have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 10/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:10/11/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare medical supply company has been and continues to file claims to the wrong insurance company even after being notified that they are doing so. Their billing department is almost impossible to reach and they attempted to charge my debit card even after I notified them I was contesting the changes.
Business Response
Date: 10/13/2022
We have resolved this concern and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 10/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am currently a customer of **********************. My ********************** customer ID is *********. I was diagnosed with Sleep Apnea in 2020 and provided with a CPAP machine by Lincare under a rent to own agreement. The medical equipment was covered by my insurance and after a period of time renting the equipment, I would then become the owner of said equipment. I have received monthly invoices in the amount of ***** each month which represents my portion of the monthly rental fees (with **************** covering the remaining amount). I called today, 10/10/2022 and spoke with a customer service agent at ********************** and asked how much longer I would have to pay on my equipment. It was my original understanding that it would be paid for in 1-2 years. After the customer service agent reviewed my account, I was informed that my billing should have stopped on 3/3/2021. I have been billed and I have paid 19 additional invoices for ***** each. I asked how this could happen and they said it was a mistake, I asked them if my insurance had continued to be billed and they said yes but they were rejecting the claim each month. I was told I would receive a refund and they are working to process it. How many other people are dealing with same issues and are paying for equipment they already own?It is egregious that a business can bill you for 19 months for something you already own, your insurance is denying the claims, and it's written off as a billing error. Lincare needs to fix this so that it doesn't happen to others.
Business Response
Date: 10/21/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 11/01/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. On 10/31/22 I received a check in the US mail for the balance of the refund owed to me.

Sincerely,

*********************
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started calling 2 months BEFORE I was not going to have insurance and I didnt need the oxygen anymore. I could never get ahold of ANYONE after being on hold for hours. I tried calling at least once a week for 4 months at which time I called the number on the machine which was a number in ******* and did talk to someone about needing the equipment picked up and had been trying to contact ANYONE to come get it. After it was picked up I received a bill for 2 months after my insurance was discontinued in the amount of $330. 20. Since I couldnt get ahold of ANYONE I dont feel like I should have to pay for something I didnt need and tried to return. I then said I would pay it out and they started autopay of ***** each month. After thr auto pay I started receiving letters stating they had made several attempts to contact me which is a total lie about my PAST DUE amount and they would have to send to collections. I HAVE BEEN PAYING and now after my third threat letter I am convinced this company has ABSOLUTELY NO CUSTOMER SERVICE. I want a refund for the amount I have paid and want the rest of the charges to be ****.
Business Response
Date: 10/13/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:10/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In March of 2020, I lost my job. I lost my insurance at the end of April, 2020. I immediately called Lincare and did the following things:*reported my loss of insurance *confirmed that my **** machine was paid in full***had my credit card for my account removed from the Lincare system Over the course of the past 2+ years, supplies for the **** machine continued arriving regularly. Without orders ever being placed. Repeatedly, I received calls requesting my insurance information. Repeatedly, I restated that I had no insurance and told each and every caller of the steps that I had taken in spring of 2020. I asked each and every caller to make a note of our conversation in your system. At no point did a caller report finding such a note. I even attempted to return some items to the ********** **** office, but the staff they would not take them because they didn't come from there.Regularly, for 2+ years I have received EOBs for insurance I hadn't had in quite some time for medical supplies I never ordered. Yesterday, I received a 3 page invoice totalling $1816.59, not just for the supplies, but also for the rent of the machine, that according to a Lincare employee, was paid in full back in 2020.I do not owe Lincare anything and will not pay for something I did not order. I made every effort to avoid such a situation the moment I knew I had no insurance. I repeatedly addressed this issue with Lincare staff. This is a Lincare problem, not mine.**I still have the voice to text message regarding this.
Business Response
Date: 10/13/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:10/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My doctor prescribed a ventilator, which I did not want. Both the doctor and the Lincare technician who brought it to my house said there will be no fee, that all charges would be covered by ******** and supplemental insurance. When I received the first bill for $198.53, I called the local office for them to come get it. They did not. I received a second bill for the second month. I have repeatedly tried to get them to come get the machine, but they refuse and keep billing me for something I never wanted in the first place. The manager at the local office (*****) has said repeatedly that someone will come get it and that there is "something wrong" with the billing and I should not be paying anything. He told me to contact the billing office. I have tried multiple times this morning, only to have the automated system disconnect me each time when I refuse to enter my bank account info. I want the machine GONE and to have the bills cleared. I should not have to pay for something I was told more than once that I would not have to pay.
Business Response
Date: 10/13/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 10/15/2022

Complaint: 18170548

I would like to have the letter set here so I can see it. I am sending the form you asked for.

Sincerely,

***********************
Business Response
Date: 10/18/2022
The ***** attached is filled but the signature is not legible-I cannot tell if the son signed for the patient.
Initial Complaint
Date:10/05/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had Covid in September, 2021 and my provider ordered home O2 for 3-4 days. A gentleman employee from Lincare delivered the O2 to me and after 3 days I called Lincare and told them I was finished with the O2 and that it was picked up 2 days later and the same gentleman picked it up.I am continuously getting bills for this over a year later and I havent had it for over a year. I have called customer service at ********************** and explained that I DO NOT have the O2 and havent had it for over a year and to no avail. They claim it was never returned which is not my problem because IT WAS picked up and its NOT my fault that they cant keep records of there services. I want these billing statements to stop. I had been paying $17.30 for several months until I realized that I was being charged monthly for the O2 that I had for only 3 days. I told customer service the exact same thing I am telling you and IS HAS NOT been resolved and its all because they have lost the return and or credited my account.My next step if BBB cannot get it resolved is going to file a harassment charge with my attorney ********************* In ************* **..I received a bill today for 3 months of not paying the bill ( $51.90) for O2 that I havent had in over a year.
Business Response
Date: 10/13/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 10/14/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/05/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/28/2022 I was admitted to St ******* Hospital in ******** for exacerbation of my COPD. Upon my discharge on 6/30/2022 I was released with oxygen. When I arrived home ***** delivered large and small tanks with a large concentrator. I used these for a time but found them cumbersome. I contacted Inogen and found that my insurance would cover a portable concentrator. At my appointment with my pulmonary doctor which was approximately 3 weeks after my discharge I spoke to him (*********************) about the inogen. He called them with a script. While waiting for my inogen I ran out of tanks and called ***** to get more. They were very prompt and delivered them. At the beginning of August I finally received my Inogen and called ***** to pick up their equipment. They were notified in writing of the discontinuance of service on 08/08/2022. I have been calling them since then to please pick up their equipment. There is a large concentrator, four(4) full tanks of oxygen and one(1) empty that have been here since August. They keep telling me that I am on their schedule for pick up, but no one shows up. They say the pick up day is Tuesday. But every Tuesday comes and nothing. Yesterday when I called and threatened them with the BBB, I was told they would be here today. but when I called this morning I was not on the schedule and they would call. This has been going on long enough. I want this equipment out of my house.
Business Response
Date: 10/11/2022
We have resolved the concern for this patient and mailed a letter. This will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 10/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a CPAP machine from Lincare I. *********** **. The product did not work for me and that is fine. I returned the product with supplies to the Lincare clinic I received it from. I asked them to please cancel any future supplies and services because I dont want the ***** They billed my insurance and billed me after that date, 2 more times as well as sent me more supplies. I called the company 4 times since and have wasted a great deal of my time and energy. This company is all about the money and not about customer service or ******************** care. They asked me to send the supplies back to them via **** I did that and they are still sending me letters, trying to collect money and threatening my credit. They are saying I owe them $12.67 and its not about the money, its the principle that I dont owe the money and therefor am not paying them. I want to ensure they do not report anything on my credit and also I want the harassing notices to stop. They are saying I am 60 days past due and Im not paying them one red cent because I dont owe them anything. I attempted to return the items via *** at a *** store and The Lincare representative said I couldnt, I had to place it out front for *** to pick it up. The *** guy came and picked up the item several days later. I live in the country and the *** guy said they wouldnt pick up a package unless someone was at the house to give it to him. My wife and I work and dont sit around waiting for a *** guy to show up whenever they show up to give him a package. The company gave us no idea when it would be picked up. He also would only take one package because he said that is all he was instructed to pick up. Therefore he took one of the two masks. Foolish company rule and very disruptive in my situation to try and resolve this issue with Lincare and Lincare doesnt appear to want to resolve the issue except for charging someone money that isnt owed.
Business Response
Date: 10/11/2022
We have resolved the concern for this patient and mailed a letter. This will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

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Lincare Inc. is NOT a BBB Accredited Business.