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Business Profile

Medical Equipment

Lincare Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Lincare Inc. has 1110 locations, listed below.

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    Customer Complaints Summary

    • 1,079 total complaints in the last 3 years.
    • 281 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/31/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had to get a replacement CPAP because mine was deemed unsafe and recalled, due to no fault of my own. Lincare is billing me rental fees, my insurance company has asked them to send a purchase claim and they have chose to ignore the request. I have met my yearly deductible in April, I am not paying for any service now. But Lincare is charging rent and threatening to send me to collections. I have not been able to reach a person. I am a teacher and have limited hours to call. Have called multiple times. My insurance company has called multiple times to no avail.

      Business Response

      Date: 11/02/2022

      We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

    • Initial Complaint

      Date:10/31/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There are several dates listed on this invoice. Date is 10/24/2022. They are billing me for 8 months total. Two of those dates are in 2021. This is the second complaint I've made concerning Health Care Solutions/Lincare, and their billing department. You resolved it the last time I've made a complaint. I'm supposed to pay $73.14 They are charging me ******. Not sending me bills for the dates:10-22-2021, 11-22-2021, These should have been taken care of by my insurance as I reached my deductible.Dates;2-22-2022, 3-22-2022,4-22-2022,5-22-2022,6-22-2022 and 7-22-2022. They are wanting $******.

      Business Response

      Date: 11/11/2022

      We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

    • Initial Complaint

      Date:10/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am repeatedly billed for items covered by my health insurance. The last incident took me a year to get cleared up and my account credited for over charging me when they were paid by my health care insurance. It has happened again. I try calling but sit on hold for hours and no one answers their phones. Their practices are criminal if this continues to happen to me. How many others are being over charged and paying it because they dont know their insurance covered the cost?

      Business Response

      Date: 11/02/2022

      We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

    • Initial Complaint

      Date:10/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an oxygen concentrator from Lincare. At one point, I had portable oxygen tanks, but they were removed by the Lincare person on my request.When I started with Lincare in ***********, I had *********** *************** ********** and the insurance paid for all services.In Jan 2022, I got ******** and also secondary insurance from United Healthcare.I recently got invoices from Lincare for service in July and August, for a concentrator and 'gaseous portable'.The invoice shows "insurance terminated" and my insurance as ******** ***********.I believe they are billing for the portable oxygen tanks, which I do not have.I went on their web site and created an account to update my insurance, but continually get an error .Their web site says only a representative can update the information. I've been on hold for over an hour, waiting to speak with a representative to update my insurance, and ask that they review the invoices with the new insurance information. I believe the cost should be zero.

      Business Response

      Date: 11/02/2022

      We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

    • Initial Complaint

      Date:10/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MY MEDICAL SPECIALIST IN ***********,** WROTE A NEW RX FOR A SLEEP APENA MACHINE ON 1-3-22. IT IS ***** A **** MACHINE. CONTACT AND CALLS TO LINCARE HAVE NOT PRODUCED DELIVERY OF THE **** MACHINE. MY DOCTOR TRIED TO INTERVENE THROUGHOUT SEPTEMBER 2022. I HAVE BEEN WITHOUT A **** FOR 13 MONTHS TOTAL.I SPEND ABOUT 95 PERCENT OF THE DAY/NIGHT IN BED. I CANNOT FUNCTION.

      Business Response

      Date: 11/10/2022

      We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

    • Initial Complaint

      Date:10/25/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving CPAP supplies from Lincare for a long time, under the beliefs that my insurance was covering the cost of supplies, however; I just received a bill for $1,634.24 that is for supplies dating back four years 12/28/2019. In the itemized bill that they sent me the math doesn't add up for instance amount billed column $512.16 for full face mask Insurance allowed amount column $135.35 and customer mont due column $135.35 the math doesn't add up, not to mention I checked the price online of this and it was $104.00 the whole bill is marked up and over charged as high as three times what the going price of the items, Im not sure what the law is but I intend to find out, never sending a bill for items that come every 3 months, to all the sudden getting hit with a bill for $1,634.24 is wrong and over charging for those items is wrong. The research I have done suggest that the insurance did pay the full amount for the supplies and Lincare is price gouging.

      Business Response

      Date: 11/02/2022

      We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

    • Initial Complaint

      Date:10/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called the business to get a new CPAP machine. They toldl me to go get a script from my Doctor. I also asked them if the insurance would cover it and they explained that it would be covered and my cost would be $11.00 a month for 13 months. Once they got my prescription they set up an appointment and when I went to the appointment, they set me up with a new machine. I signed paperwork for $11.00 a month and they charged me $45.25 for supplies. They did not provide me a copy of the paperwork I signed. I recently got a bill on my credit card for $144.19. I disputed and tried to file a complaint, but the local office is avoiding calling me back. I filed a complaint with Lincare corporate and office still willnot reply. Classic case of bait and switch. HELP!!

      Business Response

      Date: 11/02/2022

      We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

      Customer Answer

      Date: 11/04/2022

       
      Complaint: 18304093

      I am rejecting this response because:

      See attached HIPPA release with explanation.

      Sincerely,

      ***********************

      Business Response

      Date: 11/04/2022

      There is no HIPAA attached we can view, please resubmit as a PDF.

      Customer Answer

      Date: 11/07/2022

       
      Complaint: 18304093

      I am rejecting this response because: See attached HIPPA release with explanation.

      Sincerely,

      ***********************

      Business Response

      Date: 11/08/2022

      Please see attached resolution letter.

      Customer Answer

      Date: 11/21/2022

       
      Complaint: 18304093

      I am rejecting this response because:

       

      I would like the case re-opened based on the fact that I responded and this matter is still ongoing.
      I have spoken to the local manager three times and he informed me on the last call that their company would not work with me in any way. I have called their I *************** multiple times with a more than a reasonable compromise, but they have refused to get back with me. 
      I have since received 2 letters from someone at their agency and after calling and leaving 2 messages she has not called me back. I have yet to receive the form that I signed agreeing to the $11.00 a month even though the manager, *** said he had it. I am not disputing the deductible, but rather the fact that I called ahead and specifically asked them what my cost would be with my insurance. They told me $11.00 a month so I set the appointment. They even had me sign a form during my appointment agreeing to the $11.00 a month but failed to provide me with a copy. They still have not provided a copy of that form even though they have it.



      Sincerely,

      ***********************

      Business Response

      Date: 11/21/2022

      Lincare cannot change any amounts deemed pt responsibility. We have advised ****************** of the outcome. Can we close this case?

    • Initial Complaint

      Date:10/24/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used this company as a cpap supplier during 2019- 2021. My final order from them was in August of 2021 as I was going to switch to another supplier. I received my bill from them in September 2021 and paid the total of $13.35 in October of ****************************************** November of 2021 and thought that would be the last I heard from Lincare, but then in December of 2021 I got another letter from Lincare saying that I never finished paying the last bill and that I now owed them $34.83. I thought at the time that perhaps I had just missed paying them so I paid that as well. However last week, October 16, 2022, I received another letter from them, claiming that I was past-due on paying them and I owed them $273.09 for something. It doesnt list what I supposedly owe them for on the bill or on their online payment portal. Somehow this amount didn't show up on my bill in October 2021 or my bill in December 2021 when I made the other two payments and only showed up after. I don't understand how they can keep adding random charges months after I stopped using their service and billing me over a year after my last supply shipment.

      Business Response

      Date: 11/02/2022

      We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

      Customer Answer

      Date: 11/09/2022

       
      Better Business Bureau:

      I dont like that the Lincare website only shows you what you owe, but not what it's owed for. Additionally, the number given to me to reach a Lincare representative *************) doesn't work without an extension number, so I am unable to speak with anyone at my regional billing office without looking through my call history from the previous year (The voice machine just says press 1 if you know the extension, press 3 to pay the bill, or press 9 to use the directory. However, upon pressing 9 it says "please enter the extension or say the name of the person you'd like to reach", which isn't helpful). Additionally, there is no listed email address to reach the regional office at.

      However,

      I understand that these are likely just issues with my local branch and don't seem to reflect the national Lincare org.

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is acceptable to me.

      Sincerely,

      Jorge 

    • Initial Complaint

      Date:10/24/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reached out to this company to receive a price quote for medical equipment. Since then I have received no less than 3 phone calls per day, EVERYDAY, trying to sell me or get me to "REORDER" medical equipment. On 10/20/2022 I received a bill from this company for equipment I never ordered nor received.

      Business Response

      Date: 11/02/2022

      We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

    • Initial Complaint

      Date:10/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been trying to get my cpap fixed due to it not uploading to the server back in august and no one is helping me. Im about to lose my CDL license because of it b

      Business Response

      Date: 11/02/2022

      We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

    Lincare Inc. is NOT a BBB Accredited Business.

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