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Business Profile

Identity Theft Protection

ID Guard

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Identity Theft Protection.

Complaints

This profile includes complaints for ID Guard's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ID Guard has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • ID Guard

      2655 Ulmerton Rd., Ste 121 Clearwater, FL 33762

    • ID Guard

      32 N Gould St Sheridan, WY 82801

    • ID Guard

      722 116th Ave N Saint Petersburg, FL 33716

    Customer Complaints Summary

    • 142 total complaints in the last 3 years.
    • 98 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ID Guard LLC submitted a fraudulent check in the amount of $3.49 on June 5, 2025. We have no relationship with this company.

      Business Response

      Date: 06/13/2025

      Dear ****** *****,

      As you requested, the account has been canceled under cancellation number ****** since today, 06/13/2025. 
      And the amount charged to you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: **************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:06/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bank account was charged $44.99 on Apri 29, 2025 and $44.99 on May 29, 2025. I did not authorize either of these charges. I called the company and they refused to issue a refund. Instead they are sending an information packet in spite of me telling them on the phone that i had no need for their service and would have never requested it.

      Business Response

      Date: 06/13/2025

      Dear ***** *****,

      As you requested, the account has been canceled under the cancellation number ****** since 06/11/2025. 
      And the amounts disputed by you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: ***************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:06/11/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Saw a charge on my checking account. When I contacted ID Guard around 5/16 and requested the service be cancelled and a refund of fee charged to my account. Was advised that i would be sent details of services they offered and if I still wanted to cancel I should call back in. On 6/11 I called back to informed them since I have never received any details of their services I wanted to cancel the services and requested a refund. I was then informed the $3.49 was shipping fee that was not refundable.Since nothing was shipped /received about their services at my address. I believe I am owed a quick refund of the fee they said was charged for shipping of materials I never have gotten to read/review any of their materials.The only documents I have is the actual charge to my bank account.

      Business Response

      Date: 06/13/2025

      Dear **** *****,

      As you requested, the account has been canceled under cancellation number ****** since 05/22/2025. 
      And the amount charged to you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: ***********************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

      Customer Answer

      Date: 06/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *****

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called Two different numbers for id gaurd llc and gone to my bank and the have done the same one says they can't find my account other one says they will cancel I want my account to be canceled and stop being charge and need proof it will not be done anymore.

      Business Response

      Date: 06/05/2025

      Dear ***** *****,

      As you requested, the account was canceled under cancellation number ****** as of June 4, 2025. 
      And the amount charged to you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: *******************************************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      We appreciate your feedback on this matter, as this is not the standard we strive for in our business practices.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:05/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like most, I signed up for 'something' offering discounts, but there was NO mention of charges or even what kind of company you are. Then, like most, I found $3.49 sucked out of my CHECKING account: I did NOT give you the name of my BANK, the ROUTING number or, especially, the ACCOUNT NUMBER! so that alone was enough to spook me. I called immediately and after a lot of argument I was given a cancellation # (*****), but I still don't see any refund. I would like a refund and also would like ALL my private banking info taken OUT of your files: I do not want another situation like this. You should not use private info. BE UP FRONT. A legitimate company should not need to slip charges into people's private accounts without their permission or notice.

      Business Response

      Date: 05/28/2025

      Dear **** ******,

      As you requested, the account has been canceled under cancellation number ***** since 05/24/2025. 
      And the amount charged to you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: ********************************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.
       
      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:05/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 17, 2025 I called what I thought was my credit card company regarding a late charge and somehow was connected to someone evidently representing a bogus company. A person who indicated their name was ****** or ******* pretended to be my credit card company and stated they would remove the late charge from my credit card bill. The person insisted they needed my bank information where the credit card was paid from. Not realizing this was a scam and having just had a death in my family, I provided the information and reluctantly said yes to receiving a confirmation number to remove the charge. The call quickly disconnected. I tried calling my credit card company back but was informed they did not show any call from me that morning. I then notified my bank of a possible fraud situation. Fortunately my bank caught the first bogus "pre-authorized check" from ID Guard, LLC and rejected the charge. The scam check from ID Guard LLC was dated April 21, 2025 in the amount of $3.49. The check number was ****** reflecting an account number ******* on the face of the check. There was a misspelling of my name also. I have never heard of this company and never knowingly signed up for any service from them. They are a complete scam and fraud. ******* is currently investigating and on alert for any other fraudulent transactions from ID Guard LLC, or any company affiliated with them. I am requesting never to be contacted in any manner, or make any attempt to extract money or payment from me by this company or any company affiliated with them. If they are successful in receiving any money from my account I am requesting a full immediate refund and will notify the federal authorities. I am also requesting that any account they or any company affiliated with them have set up related to me be cancelled immediately. I have NOT authorized any payments to them and not received any benefit from this company.Their methods are outrageous and criminal. This is fraud.

      Business Response

      Date: 05/21/2025

      Dear ******** ******,

      As you requested, the account has been canceled under cancellation number ****** since 04/25/2025. 
      There will be no further charges to your account.

      Charges were authorized; this was created on Friday, April 18th, 2025, at 02:53:19 PM from phone number: 
      **************, according to all records. We regret your bad experience with us. 
      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:05/20/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A fake check was created for *****, I have never signed up for this service and believe it to a fraud!

      Business Response

      Date: 05/21/2025

      Dear ***** *******,

      As you requested, the account has been canceled under the cancellation number ***** since 05/17/2025. 
      And the amount charged to you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: *****************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      Charges were authorized; this was created on Thursday, April 17th, 2025, at 02:07:20 PM from phone number: 
      **************, according to all records. We regret your bad experience with us. 
      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:05/07/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April ******* an unauthorized check appeared on my checking account from this company. I notified my bank's fraud department. I then called the company phone number *************) and spoke to a representative explaining that I had never signed up for their service asking how they got my bank information. The representative never answered my question but continued to explain their services. My bank reversed the check on April 21, 2025, then I went through the process of closing my checking account. Today, May 6, 2025, I received a letter from Id Guard welcoming me as a member. I'm reluctant to call them again as my last attempt was unsuccessful.

      Business Response

      Date: 05/07/2025

      Dear ****** ********,

      This account has been canceled under cancellation number 4910 since 04/23/2025. 
      There will be no further charges to your account.
       
      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

      Customer Answer

      Date: 05/08/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:05/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ID is making unauthorized charges to my bank account via pre-authorized check. I have never spoken with a salesperson, most are scams. I will contact my financial institution as well.

      Business Response

      Date: 05/07/2025

      Dear Cartyna *********,

      As you requested, the account has been canceled under the cancellation number ****** since today, 05/07/2025. 
      And the amounts charged to you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: *******************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      Charges were authorized; this was created on Monday, April 7th, 2025, at 11:40:13 AM from phone number: 
      **************, according to all records. We regret your bad experience with us. 
      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:05/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $3.49 to my checking account. When I called them, they said that I called them in April and accepted a $100.00 gift certificate to review their plan and would be charged the initial $3.49 but I never called them and I never give out my bank account information over the phone to anyone. When I contacted them, the operator told me to wait for their information pack and look it over and if I want to cancel I can. Then I asked, what happens if I don't cancel and she said I would be charged $38.00 a month for membership. If I didn't catch this initial $3.39 cent charge and not canceled they would have started billing me with that monthly $38.00 charge. How many other people are they doing this to and how did they get my bank account info?

      Business Response

      Date: 05/07/2025

      Dear **** ****,

      This account has been canceled under cancellation number ****** since 05/06/2025. 
      And the amount charged to you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: ***********************************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.
       
      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    ID Guard is NOT a BBB Accredited Business.

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