Business Profile

Identity Theft Protection

ID Guard

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for ID Guard's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

143 total complaints in the last 3 years.
99 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/29/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company hacked into Advent Hospitals telephone line when I called the Hospital and told me I will receive $100.00 for answering a few questions.
Business Response
Date: 09/29/2025
Dear Mr. ******************** you for contacting us. Were truly sorry to hear that your experience did not meet your expectations.
Your account was successfully canceled as of September 29, 2025, under cancellation number #*****, and a full refund of $3.49 is currently being processed. There will be no further charges to your account.
You can expect to receive the refund within 7 to 10 business days.
According to our records, the charges were authorized on September 17, 2025, at 4:50:26 PM from the phone number **************. While this confirms that the cancellation request came through proper channels, we sincerely apologize for any inconvenience this may have caused.
We appreciate your feedback and take it seriously, as it helps us improve our service for every customer.
If you have any additional questions, please feel free to contact us at ************.
With sincere apologies and gratitude,
Customer Support Team

Customer Answer
Date: 09/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:09/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
9/92025 fraudulent check withdrawals from checking account 8/6/2025 fraudulent check withdrawal from checking account.FRAUDULENT ********************** LLC!
Business Response
Date: 09/10/2025
Dear ****,

Thanks for reaching out to us. As per your request, your account has been canceled today 09/10/2025 under the cancellation number #******. There will be no further charges to your account.

The refund will be sent out to the address provided: ********************************************. This was in the form of a check.

We regret your bad experience with us. We appreciate your feedback on this matter, so we can keep on working towards creating the bet service we can for our customers.

Please feel free to contact us at ************* if you have any questions.

Sincerely,
Customer Support Team
Initial Complaint
Date:09/08/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted this company several times to cancel my account. I called, left voicemail messages & sent an email. They still went into my account & took out $44.99. I want my account closed & the $44.99 returned to my account or a check sent to me in that amount. It can be sent to ***** *****, ************************************************************************************
Business Response
Date: 09/08/2025
Dear ***** *****,
Thank you for contacting us. Were truly sorry to hear that your experience did not meet expectations, and we appreciate the opportunity to make things right.
Your account was canceled on August 25, 2025, under cancellation number #******, following your request. A full refund of $89.98 is currently being processed, and no further charges will be applied to your account.
Please note that the last payment was submitted on the same day the account was canceledAugust 25, 2025. Its likely the transaction was already in progress at the time of cancellation. However, we want to reassure you that the full refund is being issued to ensure the matter is resolved appropriately.
You can expect to receive the refund within 7 to 10 business days.
We sincerely appreciate your feedbackit helps us continue to improve the quality of service we provide to every customer.
If you have any additional questions or need further assistance, please dont hesitate to contact us at ************. Were here to help.
With sincere apologies and appreciation,
Customer Support Team
Customer Answer
Date: 09/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:09/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an unauthorized electronic check from my checking account from a company called ID Guard LLC on 8/25/2025. I have never signed up for anything with this company name. I tried to call the number provided on the check with no help.
Business Response
Date: 09/02/2025
Dear ***** *****,
Thank you for contacting us. Were truly sorry to hear that your experience did not meet expectations, and we appreciate the opportunity to address it.
Your account has been successfully canceled as of September 2, 2025, under cancellation number #******. A full refund is currently being processed, and no further charges will be applied to your account. You can expect to receive the refund within 7 to 10 business days.
According to our records, the charges were authorized on July 30, 2025, at 7:59 PM from phone number **************. While this confirms the request was submitted through verified channels, we sincerely apologize for any inconvenience this may have caused.
We value your feedback and take it seriouslyit plays an important role in helping us improve our service for every customer.
If you have any additional questions or need further assistance, please dont hesitate to contact us at ************
With sincere apologies and appreciation, Customer Support Team
Initial Complaint
Date:08/12/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was directed to this department when calling a different department and after telling them I didnt want this service, I still received an email for a trial! So then I had to be on the phone for 40mins waiting on soy to cancel this.
Business Response
Date: 08/12/2025
Dear Ms. ******************* you for contacting us. We sincerely regret that your experience did not meet expectations.
Your account was successfully canceled as of August 11, 2025, under cancellation number #******. No further charges will be applied to your account.
According to our records, the charges were authorized on August 10, 2025, at 12:20 AM, from phone number **************. While this confirms the request was submitted through verified channels, we sincerely apologize for any inconvenience this may have caused.
We truly value your feedback as it plays an important role in helping us improve the quality of service we provide to all our customers.
If you have any additional questions or need further assistance, please dont hesitate to reach out. Were here to help.
With sincere apologies and appreciation,
Customer Support Team
Initial Complaint
Date:08/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was hospitalized for most of 2024. During this time, I did not notice that the company ID Guard and *********** began taking ***** and ***** out of my account monthly for a subscription that I did not sign up for. I contacted the company in August about the problem. I asked them to cancel the product numerous times, but the agent kept giving me the run around. I am also interested in a refund of all fraudulent theft taken out of my account. The company used a fake check with my name on it and incorrect home address and were drafting me monthly from 2024 to August 2025 when I contacted my bank to do a stop payment. This company has stolen so much money from me, and they cannot be legitimate because they would not provide me with a refund of a service that I did not authorize nor want. I'm ***************************** they probably just make a living preying on the hard-earned money of old people. I personally do not have money to just give away since I live on very little earnings. I am thankful my daughter got involved and discovered I was being robbed. She discovered they had been removing money from my account since July of *********************************************************** that they were "protecting" was 1230 instead of 1238 which to her said fraud. When I mentioned my address was incorrect, the agent told me "they did not have to have my correct address to protect my identity." I am requesting a refund of all deductions from my bank account and one stop payment fee I had to initiate after deductions that appeared in my August statement.
Business Response
Date: 08/12/2025
Dear Mr. ******************* you for contacting us. Were truly sorry to hear that your experience did not meet expectations.
Your account was successfully canceled as of August 4, 2025, under cancellation number #483837, and a full refund is currently being processed. No further charges will be applied to your account. The refund will be issued by check to the address: ***********************************. You can expect to receive it within 7 to 10 business days.
According to our records, the charges were authorized on August 21, 2024, from phone number **************. While this confirms the request was submitted through verified channels, we sincerely apologize for any inconvenience this may have caused.
We greatly appreciate your feedback and take it seriously, as it helps us improve our service for every customer.
If you have any additional questions, please feel free to contact us at any time.
With sincere apologies and appreciation,
Customer Support Team
Customer Answer
Date: 08/14/2025

Complaint: 23723976

I am rejecting this response because the business indicates that money began being withdrawn from my account in August of 2024. At the outset of this complaint, I uploaded 2 bank documents. One bank document showed where the drafts from my account began on July 1, 2024 as shown in Document one titled "ID Guard amounts taken." The second bank document entitled ************ amounts taken" shows that amounts began to be taken from my account August 7, 2024. Finally, I reject this resolution because the amount to be refunded to me has not been specified by the business.

Sincerely,

***** ******
Business Response
Date: 08/15/2025
Dear Mr. ******************* you for getting back to **, and we appreciate you taking the time to send the screenshots. We sincerely apologize for any misunderstanding and truly value your patience.
Weve reviewed the documentation you provided and have issued a full refund for the following:
Savers Club (Account #******** $495.24 for 12 months
ID Guard (Account #******** $548.87 for 13 months
This brings the total refund amount to $1,044.11.
As noted in our previous response dated August 12, 2025, the refund has been processed and will be sent via check. You can expect to receive it within 7 to 10 business days.
If you have any further questions or need additional assistance, please dont hesitate to reach outwere always here to help.
Warm regards,
Customer Support Team
Customer Answer
Date: 08/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Jimmty ******
Initial Complaint
Date:08/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I never heard of this company and never authorized service. This was an un-authorized charge
Business Response
Date: 08/07/2025
Dear Ms. ***************** you for contacting us. We sincerely regret that your experience did not meet expectations.
Your account was successfully canceled as of August 7, 2025, under cancellation number #******, and a full refund is currently being processed. No further charges will be applied to your account.
The refund will be issued via check to the address on file: ******************************************* You can expect to receive it within 7 to 10 business days.
According to our records, the charge was authorized on August 3, 2025, at 12:48 AM, from phone number ************. While this confirms the request was submitted through verified channels, we sincerely apologize for any inconvenience this may have caused.
We truly value your feedbackit helps us continue to improve the quality of service we provide to all our customers.
If you have any additional questions or need further assistance, please dont hesitate to contact us at ************
With sincere apologies and appreciation,
Customer Support Team
Initial Complaint
Date:07/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/24/2025 my account had a check made from my bill pay for 3.49 to ID guard. On 7/16/2025 a second check was made from my bill pay to ID guard for $44.99. I did not authorize either of these nor do I have any accounts with **********************.
Business Response
Date: 07/31/2025
Dear Mr. ***************** you for contacting us. We sincerely regret that your experience did not meet expectations.

Your account was successfully canceled as of July 25, 2025, under cancellation number #******, and a full refund is currently being processed. No further charges will be applied to your account.
The refund will be mailed to the address on file: ********************************** within 7 to 10 business days, depending on postal delivery times.
According to our records, the charge was authorized on June 18, 2025, at 2:28 PM, from phone number **************. While this confirms that the request was submitted through verified channels, we sincerely apologize for any inconvenience this may have caused.
We value your feedbackit helps us continually improve the quality of service we provide to all our customers.
If you have any additional questions or need further assistance, please feel free to contact us at ************

With sincere apologies and appreciation,

Customer Support Team
Initial Complaint
Date:07/30/2025
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Noticed $44.99 being charged to my checking acct. Account NumberPost DateCheckDescriptionDebitCreditStatus XXX996007/29/2025386898SHARE DRAFT # ********.99Posted XXX996006/26/2025884209SHARE DRAFT # ********.99Posted *********/29/2025384384SHARE DRAFT # ********.99Posted XXX996004/29/2025799299SHARE DRAFT # ********.99Posted XXX996003/27/2025437489SHARE DRAFT # ********.99Posted XXX996002/27/2025399025SHARE DRAFT # ********.99Posted XXX996001/29/2025244598SHARE DRAFT # ********.99Posted XXX996012/30/2024787813SHARE DRAFT # ********.99Posted XXX996011/27/2024796188SHARE DRAFT # ********.99Posted XXX996010/29/2024477428SHARE DRAFT # ********.99Posted XXX996009/27/202479766SHARE DRAFT # *******.99Posted XXX996008/28/2024557654SHARE DRAFT # ********.99Posted Total $539.88 I do not know this company and did not authorize these withdrawals.
Business Response
Date: 07/31/2025
Dear Ms. ******************* you for contacting us. We sincerely regret that your experience did not meet expectations.
Your account was successfully canceled as of July 31, 2025, under cancellation number #******, and a full refund is currently being processed. No further charges will be applied to your account.
You can expect to receive your refund within 5 to 7 business days, depending on your banks processing times.
According to our records, the charge was authorized on August 13, 2024 at 2:01 PM, from phone number **************. While this confirms the request was submitted through verified channels, we sincerely apologize for any inconvenience this may have caused.
We value your feedbackit helps us continuously enhance the quality of service we provide to all our customers.
If you have any additional questions or need further assistance, please feel free to contact us at ************
With sincere apologies and appreciation,
Customer Support Team
Customer Answer
Date: 08/05/2025

Better Business Bureau: My ADDRESS has changed. *******************; Ocala, *******; 33481
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Customer Answer
Date: 08/29/2025
Complaint ID:
23674236

I rec'd acknowledgement the BBB had contacted the business which is committing fraud. I was told the company would reimburse the expenses - but I do not have recovery funds from ID GUARD
Business Name:
ID Guard
Address:
Clearwater, FL 33762
Business Response
Date: 09/05/2025
Dear ****,

Thank you again for speaking with us today. Im writing to confirm that the *** transaction we discussed was returned as rejected.

Refunds have been issued to the mailing address on file: *********************************

Details of the refunds are as follows:

ID Guard Order #******* Refund Amount: $539.88

Savers Club Order #******* Refund Amount: $495.24

You should expect to receive both checks within 7 to 10 business days.

As a gesture of goodwill and appreciation for your patience, weve also sent a $50 ******* gift card to your email. We hope this small token reflects our commitment to resolving concerns with care.

If you have any further questions or need assistance in the future, please dont hesitate to contact us at ************. Were always here to help.

Warm regards,

Customer Support Team
Customer Answer
Date: 09/14/2025

Complaint: 23674236

I am rejecting this response because:
Until I actually have the check in my hands and cleared at bank will I stop this claim.
Numerous calls and emails have all been met with the same response. The check will be mailed. Or the check is being mailed. Or the check will be with you in 5-7 business days.
They change their story each call. One day it was said they mailed it already. Next day they said it was being mailed soon.
Please don't let them get away with this.
I have closed the *********************** account in ********************** because of this fraud.

*************************************************************** *************************************************************** <***************************************************************>
Fri, Sep 5, 11:57?AM (9 days ago)

Dear ****,

Thank you again for speaking with us today. Im writing to confirm that the *** transaction we discussed was returned as rejected.
Refunds have been issued to the mailing address on file: *********************************
Details of the refunds are as follows:
ID Guard Order #******* Refund Amount: $539.88
Savers Club Order #******* Refund Amount: $495.24

You should expect to receive both checks within 7 to 10 business days.
As a gesture of goodwill and appreciation for your patience, weve also sent a $50 ******* gift card to your email. We hope this small token reflects our commitment to resolving concerns with care.
If you have any further questions or need assistance in the future, please dont hesitate to contact us at ************. Were always here to help.
Warm regards,
Customer Support Team

Sincerely,

**** ******
Initial Complaint
Date:07/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ID Guard, LLC is clearly has a company model committed to bank ********** the other responders, this company will create a bogus check for 3.49 and cash it. Around a month later, they will create another check for ~$ *****, and this will keep going until you close out your checking account and create a new one. This is a major inconvenience as I had to gather all the signers on the checking account and spend the afternoon at the bank moving all my activity to a new checking account. I never received a postcard and I never provided them with my bank account. Somehow they were able to get my banking account information. If this happens to you, close out your account ASAP or you will continue to be defrauded.
Business Response
Date: 07/25/2025
Dear Mr. ******************* you for contacting us. Were genuinely sorry to hear that your experience did not meet expectations, and we appreciate the opportunity to address your concerns.
Your account was successfully canceled as of May 13, 2025, under cancellation number #*****. The only charge applied was the trial fee of $3.49, which is currently being refunded. No further charges will be made to your account.
The refund will be issued via check and mailed to the address on file: *********************************** You can expect to receive it within 7 to 10 business days.
According to our records, the transaction was authorized on May 6, 2025, at 11:58 AM, from phone number **************. While this confirms the request was processed through verified channels, we sincerely apologize for any inconvenience this may have caused.
Your feedback is important to us and helps guide ongoing improvements to our service.
If you have any additional questions or need further assistance, please dont hesitate to contact us at ************.
With sincere apologies and appreciation,
Customer Support Team

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