Business Profile

Identity Theft Protection

ID Guard

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for ID Guard's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

32 total complaints in the last 3 years.
32 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They charged my bank account using a fake check that I did not make nor signed on 6/30/25 with the amount of $3.49. I have never heard of this company and I have never subscribed to this company. On 7/11/25 I received a letter in the mail from them saying that I had subscribed to their service and that they will charge $44.99 monthly. Again I have never subscribed to anything. I dont even know what they sell. The most concerning part is that along with this letter, I received another 3 letters in the mail at the same time from different companies but all with the same address in ********, WY and all have mailing stamps that they were mailed on the same day and from the same place, which is in *******, **. I have no idea how to cancel all these subscriptions that I never made and that the letters say they will start charging on a monthly basis! Together, that would be $167.60.
Business Response
Date: 07/14/2025
Dear **** *******,
Thank you for reaching out. We sincerely apologize for the confusion and concern this situation has caused.
Your account has been successfully canceled as of July 3, 2025, under cancellation number #******, and there will be no further charges to your account.
Regarding the charges associated with this account, we only show a transaction for $3.49, which we are processing for refund. However, you mentioned charges totaling $167.60, which we do not have on record. To assist you further and ensure any additional charges are properly addressed, please provide a screenshot or supporting documentation showing where these deductions occurred. Well make it a priority to investigate and resolve this appropriately.
The refund of $3.49 will be issued via check to the address we have on file: ************************************************* You can expect to receive it within 3 to 4 weeks.
According to our records, the charge was authorized on June 25, 2025 at 2:59 PM, from phone number **************. While this confirms the transaction was submitted through verified channels, we sincerely regret any inconvenience it may have caused.
We take your feedback seriously and truly appreciate you bringing this matter to our attentionit helps us improve the quality of service we deliver.
If you have any additional questions or need further assistance, please dont hesitate to contact us at ************.
With sincere apologies and appreciation,
Customer Support Team
Customer Answer
Date: 07/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
To clarify, I was indeed only charged the $3.49. However, the $167.60 amount is potentially the total when adding the monthly subscription fees listed together on the four letters I received in the mail on the same day. I'm attaching a copy of those four letters I received for your reference. As you can see, although they are from four different companies, they all have your address listed as their business address, which is very odd.
But, again, my checking account was only charged $3.49 (ID Guard LLC) and $7.95 (*************************) through two computer generated checks that were not made by me and more worrying, were unsigned checks. All the checks I do are always handwritten and I always sign checks as well. I have no idea how you got that computer made check, because I did not made it.
Thank you for responding promptly and cancelling things on your end.
Sincerely,

**** *******
Initial Complaint
Date:07/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 13, 2025 and July 9, 2025 our checking account was debited the amount of $3.49 and $44.99 for a service we never requested. Check numbers were ****** and ******. We are requested reimbursement for the charges which total $48.48 and cancellation of this fraudulent account.
Business Response
Date: 07/10/2025
Dear Mr. ************************ you for contacting us. We're here to assist you and ensure that your request is handled promptly and smoothly.
To proceed with the cancellation and refund, we kindly ask that you provide the following information so we can accurately locate your account:
Full name
Zip code
Best contact phone number:
We attempted to reach you using the phone number provided but were unable to connect since it was an incomplete number. Please respond with the requested details at your earliest convenience so we can move forward with finalizing your request.
If you prefer to speak with a representative, feel free to contact us directly at 800-244-0364were happy to help.
Warmest regards,
Customer Support Team

Customer Answer
Date: 07/15/2025

Complaint: 23580149

I am rejecting this response because: I received the following from the company. On July 14, my account was again charged $41.27 after the letter stated the so-called account was cancelled on July 10. Anything that you can do is greatly appreciated.

Dear Mr. ********************* you for reaching out. We sincerely apologize that your experience did not meet expectations and appreciate the opportunity to address your concerns.

Your account has been successfully canceled as of July 10, 2025, under cancellation number #******. A full refund of $48.48 is currently being processed, and no further charges will be made to your account.

The refund will be issued via check and mailed to the address on file: **************************************

Please allow 7 to 10 business days for delivery.

Our records indicate the charges were authorized on June 10, 2025 at 2:25:28 PM, from the phone number **************. While this confirms the transaction was initiated through verified channels, we sincerely regret any inconvenience it may have caused.

We take your feedback seriously, as it helps us continuously improve our service and customer experience.

Should you have any additional questions, please dont hesitate to contact us at 800-244-0364were here to help.

With sincere apologies and appreciation,

Customer Support Team

Sincerely,

******* *******
Business Response
Date: 07/15/2025
Dear *******,
Thank you for following up. We truly understand your concern and appreciate the opportunity to clarify.
While your account was successfully canceled as of July 10, 2025, under cancellation number #******, its possible that the charge of $41.27 on July ********************************************** processing at the time our confirmation letter was sent.
Please rest assured that this issue has been fully addressed, a refund of $41.27 has been processed and will be mailed via check to the address on file. You can expect to receive it within 7 to 10 business days.
We sincerely apologize for the inconvenience and confusion caused by this timing. If you have any additional questions, or if theres anything else we can do to make this right, please dont hesitate to reach out. We're here to help and committed to resolving your concerns thoroughly.
Thank you again for your patience and understanding.
Warm regards,
Customer Support Team
Initial Complaint
Date:07/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Got charged for a service I didnt even subscribe to
Business Response
Date: 07/07/2025
Dear ******** *****,

As you requested, the account has been canceled under cancellation number 56133 since 07/07/2025.
And the amount charged to you will be refunded.
There will be no further charges to your account.

The refund will be sent to the address provided: ******************************************************
You can expect to receive it in the form of a check in the next 7 to 10 business days.

We appreciate your feedback on this matter, as this is not how we do business.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Initial Complaint
Date:06/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 25, 2025 this company took $44.99 from my account without my authorization. I have never heard of this company and never requested the service. I dont know how they got my account information. I simply want a refund and a cancellation of this account.
Business Response
Date: 06/30/2025
Dear ******** ****,

As you requested, the account has been canceled today under cancellation number: 174008.
And the amount charged to you will be refunded.
There will be no further charges to your account.

The refund will be sent to the address provided: *****************************************
You can expect to receive it in the form of a check in the next 7 to 10 business days.

We regret your bad experience with us.
We appreciate your feedback on this matter, as this is not how we do business.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Initial Complaint
Date:06/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 23, 2025, I was calling my credit card company to make a payment for my vehicle. It took a couple of calls for the call to go through, and when they finally picked up, it seemed like the credit card company. I told them I wanted to make a payment, and they began to ask me for the information to make a payment. They told me that they needed my bank information to make the payment, and as I thought this was my credit card company, I told them, and then I was placed on hold, and the line dropped. Then I recalled them to the same number (credit card company), and I told them about what had just occurred, and they continued trying to make the payment, and they asked me for the last 4 of my social. After giving them the bank information, they told me that I was going to get a free subscription to ID Guard. When I told them I didn't want it or need it, I just wanted to make a payment, they kept pushing and then began to ask strange questions, like pet names, and that's when I realized it was a scam and hung up immediately. I recalled the same number a couple of minutes later, and the real company answered. I told the lady what had occurred, and she was like Yeah, no, we don't offer those services and she was nice enough to inform me that I could have been scammed and to call my bank. The first charge came to my account through a 'pre-approved check' for $3.49, and then on June 20, another check appeared on my account for $44.99. I have tried contacting the company (ID Guard LLC), but they do not answer, and I have sent emails and have not received a word from them. I just want this service canceled so I'm not being charged anymore.
Business Response
Date: 06/30/2025
Dear ***** *****,

As you requested, the account has been canceled under cancellation number ****** on June 27th, 2025.
And the amounts charged to you will be refunded.
There will be no further charges to your account.

The refund will be sent to the address provided: ******************************************
You can expect to receive it in the form of a check in the next 7 to 10 business days.

We appreciate your feedback on this matter, as this is not how we do business.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Initial Complaint
Date:06/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ID Guard sent 7 checks to my bank for payment while I was locked up for 7 months with no way to monitor my account. None of this was every authorized or requested but put my account in overdraft I want to report them as a scam and want to fight to be reimbursed charges not even counting the overdraft fees.
Business Response
Date: 06/23/2025
Dear ***** ********,

As you requested, your account has been canceled under cancellation number ***** since 06/18/2025.
And the amounts charged to you will be refunded.
There will be no further charges to your account.

The refund will be sent to the address provided: *******************************************
You can expect to receive it in the form of a check in the next 7 to 10 business days.

We appreciate your feedback on this matter, as this is not how we do business.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Initial Complaint
Date:06/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 12, 2025, I thought I was calling my gym membership to reinstate my account. The automated response did not identity who I called & only said to press "1" to speak to a person. A person answered & asked why I was calling. I said I needed information to reinstate my gym membership. I was told they would need to verify my account in order to reinstate. I was asked to verify my address, email, & bank routing & account number. The information was verified & I was provided a confirmation number to provide to the gym & was told I would be receiving an email with confirmation info. Never received any email or info. On June 19, 2025, I identified an unknown electronic check of $3.49 from IDGuardLLC in my bank account. I called the same number I called previously for the gym membership & told the them I had an unknown charge of $3.49. I was asked for my confirmation number which I provided & was asked to verify my name. I said that i had previously called about my gym ************** never signed up for anything or authorized any charges. The person hung up the phone on me. I found information online for ***************************** & called that number & said that i didnt sign up for any *********** didnt want anything from this company. I was told they were canceling my account & provided a confirmation ********** I would receive an email with a confirmation number. I was told no additional charges should occur. I requested a refund of the $3.49 & was told they could email a $5 gift card. I said no to the gift card & asked for a refund. I was told a check could be mailed but couldnt refund my money electronically. I asked for a supervisor & was provided ****** ******* with customer ID 675. Was told he cancelled my account & deleted my information & provided a different confirmation number. He said can't refund my money but could mail a check or provide a gift card by email. ******* has initiated a fraud investigation. A Complaint has been filed with *********** of *******.
Business Response
Date: 06/20/2025
Dear ******* ********,

As you requested, the account was canceled under cancellation number ****** as of 06/19/2025.
And the amount charged to you will be refunded.
There will be no further charges to your account.

The refund will be sent to the address provided: 8224 REEFBAY ******************************
You can expect to receive it in the form of a check in the next 7 to 10 business days.

Charges were authorized; this was created on Thursday, June 12th, 2025, at 03:20:54 PM from phone number:
**************, according to all records. We regret your bad experience with us.
We appreciate your feedback on this matter, as this is not how we do business.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Customer Answer
Date: 06/20/2025

Complaint: 23495122

I am rejecting this response because I have never received the requested email confirmation that I have been promised on three separate occasions from this business nor the refund check. I also want to make sure no additional money is fraudulently withdrawn from my bank account. I never knowingly signed up for anything with this company. They pose as legitimate companies and trick people and fraudulently obtain private information to steal money from unsuspecting customers. This illegitimate company's public history with other individuals as well as myself causes me not to trust anything they say because they have continuously lied to me. I'm having to close my bank account because this company has compromised my account with fraudulent charges. This is a fraudulent company and I have reported them to the ************************, the ********************************** the ******************************************************* and *************************************. A police report is also being filed with the local *****************

Sincerely,

******* ********
Business Response
Date: 06/23/2025
Dear ******* ********,
We guarantee you that your account was already canceled since June 19th, 2025 and you will be receiving your refund in the form of a check in the next 7 business days.
There will be no further charges to your account.
We appreciate your feedback on this matter, as this is not how we do business.
A corporate email was sent to confirm the cancellation and refund as requested.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Initial Complaint
Date:06/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ID Guard LLC submitted a check of theirs to our bank account on June 18 in the amount of $3.49 for customer service call. We were given their number by car dealership who said it was for Experian. They took our personal information and we did not sign up or commit to anything after realizing they were not Experian. We did not authorize a payment to them. When calling them they try and give you scam numbers for gifts and other items. Our concerns are them continuing to submit unauthorized checks to our account!!!
Business Response
Date: 06/19/2025
Dear **** & ******,

As you requested, your account has been canceled. The cancellation number is 106457.
And the amount charged to you will be refunded.
There will be no further charges to your account.

The refund will be sent to the address provided: ***************************************
You can expect to receive it in the form of a check in the next 7 to 10 business days.

We appreciate your feedback on this matter, as this is not how we do business.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Initial Complaint
Date:06/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Saw a pending charge made to my bank account via check from IDGuard LLC, I never wrote a check to this company, and they created one and cashed it at my bank. A week prior, I had misdialed a number, thinking I was calling ****** regarding my ****** account, and gave my bank info to this company under false pretenses, and when I realized it wasnt ******* I called them back immediately, as did my husband, informing them we didnt want any services or anything from them. My husband questioned what the service was and they said its for a free gift card, and he again declined. They still made an unauthorized charge to my bank regardless.
Business Response
Date: 06/19/2025
Dear ******* *********,

As you requested, the account has been canceled under cancellation number ****** since 06/19/2025.
And the amount charged to you will be refunded.
There will be no further charges to your account.

The refund will be sent to the address provided: ***********************************************
You can expect to receive it in the form of a check in the next 7 to 10 business days.

We appreciate your feedback on this matter, as this is not how we do business.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Initial Complaint
Date:06/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My checking account recently received a few electronic checks. I reached out to my bank, and they told me the first one was on 5/09/25 from ID Guard LLC for $3.49. I didn't notice the first electronic check in my account. In June 2025, I was surprised when I noticed a few checks had been cashed from my checking account. On 06/03, a company named ************************** took out $44.99; on 06/09, a company named *************** took $41.27; and on 06/11, a company named ************ took $39.95! The total amount is $129.70. I filed a complaint at *******. To me, this amount of $129.70 is significant! I did not give anyone permission to do this. I did not sign up for any of these accounts. It is not a case of buyer's remorse when I have no idea what I purchased! This is not fair for someone to go into my account and just take my money! I called all the customer care numbers on the check but only reached them at one. They are not canceling my subscription, which I did not make; rather, they keep talking about their ******** service. I was asked to wait 5 business days, and they will send me a welcoming package. Once I get the welcoming package, then I call them! It is clearly a scam that involves taking money from my account without permission. I want it to stop taking money, and I want a full refund. Can you help at all? I appreciate your help.
Customer Answer
Date: 06/16/2025
First Name: SM Last Name: ******
Business Response
Date: 06/18/2025
Dear ** ******,

As you requested, the account was canceled under cancellation # ****** today, 06/18/2025.
And the amounts charged to you will be refunded.
There will be no further charges to your account.

The refund will be sent to the address provided: ********************************
You can expect to receive it in the form of a check in the next 7 to 10 business days.

We appreciate your feedback on this matter, as this is not how we do business.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team

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