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Business Profile

Computer Software

BackToCAD Technologies, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Request a link to transfer my CADdirect 24 AI + Print2CAD ID Perpetual License ID # REMOVEDto new computer running Windows 11

  • Initial Complaint

    Date:08/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchase two software licenses from REMOVEDLLC for the CADDirect2026Pro AI. I recently had a crash of Windows 10 and could not perform the normal license transfer to re-install the CADDirect software. When I emailed CADDirect personnel, I was advised that the owner had died and the company had been dissolved.Sorry to hear that however it does not help for those of us who have purchased a product and now can't use it.

  • Initial Complaint

    Date:07/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a new computer last month due to windows 10 being removed. Can not install my paid for program cad direct2024ai. Reached out and I am getting no responses. This is my final attempt prior to any other procedures before I move foward in another direction.

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer since 2015 and had upgraded in 2016, 2017, 2020, and 2022. I have a permanent license. I opened the program recently to be prompted with my trial period has expired. Essentially asking me to purchase a new program or activate an existing one. Upon attempting to activate my existing program I was prompted with a with a message that said My license number could not be located in the server, which is nonsense. I made 2 attempts to contact Print2cad and was given an excuse that my issue may be with the new Windows program. Im not using any new windows program.The reality is that every time prior that i used their program they have always tried to have me upgrade which i did not. The program is only 2 years old so their End of Service clause does not apply. I can only conclude that The reason this is happening is because i refuse to upgrade. Unfortunately my inability to use the software has resulted in a missed deadline that could cost me my project.

    Business Response

    Date: 07/01/2024

    We noticed that REMOVEDpurchased our program on 3/3/2021, and he is currently using a version that's almost 3.5 years old. We've sent REMOVEDnumerous letters and emails informing him that his support expired after one year, but he decided not to extend it.

    According to our records, it appears that REMOVEDhas been trying to activate the program using the wrong password (REMOVEDcan find the Password in the purchase confirmation Email from 3/3/2021).

    Sometimes, when Windows automatically updates, the activation system may attempt to pull the license from our server. Unfortunately, we can't offer REMOVEDsupport for your outdated version, as we haven't been trained on it and don't have it on our support computers.

    However, we do have a solution for REMOVED. He can extend his support by purchasing the new program version. By doing so, he will be able to receive our assistance and access the latest features and improvements. As a bonus, he can use the password "LIBERTY20" for a special discount when purchasing the new version, valid until the 4th of July.

    Customer Answer

    Date: 07/02/2024

     
    Complaint: 21922700

    I am rejecting this response because the purchase was an upgrade and the attachment shows no license number on that email.  Perhaps since Back2Cad has access to my purchase history, they can send me my correct license number instead of having me incur yet another cost of over $300 with their discount.  The license number i used was what came up in the properties of the software. The software was working just fine 2 weeks ago. REMOVEDcommunicated with me this weekend regarding the Windows item. I informed them i had not upgraded to the latest version of windows and was using windows 7. They havent to respond. Its obvious to me that they just want another sale. incidentally, i received 5 solicitation emails from them to purchase the new version. 

    Sincerely,

    REMOVED

    Business Response

    Date: 07/03/2024

    It is incumbent upon me to clarify that the assertions made by REMOVEDconcerning his purchase upgrade and license number are devoid of accuracy. On the date of March 3, 2021, he was the recipient of an email confirming the purchase, which encompassed all the requisite details for the activation of the program, inclusive of his new License ID and Password.

    I am further obliged to highlight that REMOVEDclaim of having incurred an additional expense surpassing $300 is devoid of substantiation. Back2Cad, in its capacity as a conscientious and customer-centric organization, maintains records of REMOVEDpurchase history and would not levy such a cost without a justified reason.

    His interaction with our REMOVEDover the past weekend concerning the "Windows" item has been duly acknowledged. Nonetheless, his claim of not having upgraded to the most recent version of Windows and your continued use of Windows 7 is of significant relevance. His usage of a Windows system that is over a decade old is unequivocally outdated in terms of security.

    The assertion that Back2Cad is merely attempting to secure another sale is not reflective of the truth. The company's objective is to deliver the highest quality service to its clientele. The quintet of emails he received were simply invitations to purchase the latest version of the software, a common practice within the industry.

    In conclusion, I would counsel REMOVEDto revisit the email dispatched on March 3, 2021, for his License ID and Password, and to contemplate upgrading both his Windows version and his software to ensure peak performance.

BackToCAD Technologies, LLC is NOT a BBB Accredited Business.

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