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Business Profile

Collections Agencies

AA Recovery Solutions Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 87 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This letter is regarding account ******* which you allege that I owe $2,105.89 I would like you to please send me evidence that this account is mine. I would also like evidence that your agency indeed owns the debt in question. Please note, that I will not accept a copy of a bill as evidence. I am asking you to send court worthy evidence showing that this debt is mine, such as a contract bearing my signature. In absence of a signature, the debt that you claim I owe is invalid. If you are unable to provide me with proof that I agreed to pay this debt, I am requesting that you immediately stop all collection attempts.I know that you know the laws and I dont have to quote what I read on the internet, because I know you will do your due diligence and uphold the regulations set out for you in the ***** and FCRA and you will be deleting this account, but I do want you to know that I know my rights and will be carefully recording correspondence with you should I need to see legal relief. Another collection agency is attempting to collect on this same exact debt. This must be verified or removed immediately.

    Business Response

    Date: 03/04/2024

    Good Afternoon ****,

    We have closed the account as in our system as disputed. We were servicing the account on behalf of our client. We do not own the rights to it, nor do we report to the credit bureaus. We have advised them that you are disputing the account and what your desired resolution is. You will no longer receive any contact from our office regarding this account.

    Customer Answer

    Date: 03/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:02/15/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't recognize this debt, nor your ownership of this falsified debt. I first got a suspicious email stating I owed Personify ******* I logged into the account I used to have and it showed that all of my loans were paid off. I was then contacted by ***** stating they were collecting this debt for Axium. I disputed it and was sent the same B.S. account number that didn't belong to any of my loans with Personify in the past, with false information, which I told Spire that wasn't any valid proof just them reposting everything, no signed contract, nothing and they opened up an investigation. Months later I told them that was long enough I best not hear anything about this account again, no further contact at all. They legally couldn't collect this false debt, and couldn't legally contact me again. Months later they sold this false debt to meta, collected by rrs. I will not pay on something that isn't mine, and they legally can't sell a bad debt, This is just wrong for Axium to choose to just sell this debt that couldn't be proven. The account number wasn't one that was associated with my old personify account, they knew it and couldn't legally collect so they sold it to meta, they sold it to you? As I said if I hear another word, I will open investigations about this account with the attorney general and will *** you as if I don't want to be contacted about a debt, you have to cease all contact, to myself you were told today feb 14th. , like I said I have proof they can't go after the debt and the fact that they sold this Falsified debt to you won't set well with the courts. And don't test me, I'm ticked that this wasn't ended twice and I'm hearing about it, again.so one peep, one email, one phone call you'll have a lawsuit on your hands, I know my rights and this goes against them in so many ways already. And if you sell this falsified debt a lawsuit will be opened in your name as well as axium and meta.

    Business Response

    Date: 02/19/2024

    Thank you for making us aware. We have closed the account in our system. There will be no further contact or attempts made from our company in regards to this file. 

    Customer Answer

    Date: 02/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    Thank you 
    Sincerely,

    ***************************

  • Initial Complaint

    Date:02/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted in October in regards to a debt that was owed. The collector contacted me through calling my employer. Due to being frightened, I agreed to a payment plan. I never received a written debt validation letter 5 days after our initial communication. In November I had asked if I could dispute the debt, she told me that because I had already agreed to a payment plan, I no longer had the right to dispute. I was NEVER informed that I could dispute the debt. I never received written debt validation. She then contacted me 3 times in one day and even went as far as calling my place of employment and leaving a message with the front desk. This company has violated my rights as a consumer.In October of 2023 ******** with Account ********************************************* contacted me at work and got through the front desk. I work at a county attorneys office and these calls are not allowed to be solicited. On 2/2/2024 she attempted to contact me TWICE within seconds of each call and then contacted my work at the front desk to reach me, after I asked her not to and provided my cell phone was the best means of communication during our first communication. This is harassment and completely unacceptable. Account ********************************************* was notified by *********************** that I am working with a debt relief program and they sent over the power of attorney paperwork. ******** has also continuously contacted me by phone and calls repeatedly back to back. This is harassment and illegal to contact the place of work when she had attempted to call me minutes prior. I am a full time employee and if I dont answer my phone or contact the company back within my working hours, it is harassment to continuously try within so many minutes. This is inappropriate and unacceptable behavior.

    Business Response

    Date: 02/07/2024

    Thank you for making us aware of this matter. We have reviewed all of the calls between the consumer and our company. Upon completion of a comprehensive review, it has been confirmed that no violations or infractions occurred during any communication that took place.  The interactions between our representative and the consumer were professional and friendly. We closed the account in our system and returned the account to our client as a dispute.

    Should you have any questions regarding the status of this account, please contact our office at ************.

  • Initial Complaint

    Date:01/23/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to call myself at all times of the day, as well as my family members. I have already requested documentation of this debt, which was ignored. I want the content contact to stop.

    Business Response

    Date: 02/02/2024

    Thank you for making us aware. We have closed the file in our system, so you will not receive anymore contact from our company.

    We strive for compliance with all regulations surrounding debt collections; and therefore, take all complaints very seriously. A thorough investigation into this matter will be conducted, with appropriate disciplinary action to be taken towards (the employee/ all employees) involved, if it is discovered that any inappropriate, unprofessional, or negative behavior towards the consumer/caller has occurred.

    Customer Answer

    Date: 02/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:01/15/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting calls by a man named ***********************, stating to submit a claim through my local county. Would like to no longer be contacted by this company and no further contact to family and friends as well.

    Business Response

    Date: 01/24/2024

    Thank you for making us aware. The file within our system has been closed, so no further contact will occur. We strive for compliance with all regulations surrounding debt collections; and therefore, take all complaints very seriously. A thorough investigation into this matter will be conducted, with appropriate disciplinary action to be taken towards (the employee/ all employees) involved, if it is discovered that any inappropriate, unprofessional, or negative behavior towards the consumer/caller has occurred. 

    Customer Answer

    Date: 01/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Would also like no other further contact by this company and no contact to my employer and family members

    Sincerely,

    *******************************

  • Initial Complaint

    Date:01/03/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been contacting me nonstop at work. They also have been contacting my relatives from other state. Its been an inconvenience not only for me but also to my relatives

    Business Response

    Date: 01/04/2024

    Thank you for making us aware. We have closed the file in our system so you will not be contacted by our company any further. We strive for compliance with all regulations surrounding debt collections; and therefore, take all complaints very seriously. A thorough investigation into this matter will be conducted, with appropriate disciplinary action to be taken towards (the employee/ all employees) involved, if it is discovered that any inappropriate, unprofessional, or negative behavior towards the consumer/caller has occurred. 

    Customer Answer

    Date: 01/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Per regulations you are to not talk to anyone else besides the person you are trying to reach. inconsiderate employees named has called and harassed the people around me and spoken with her regarding something that does not involve her at all, claims he has tried calling me with no missed calls or voicemails. I did not take out any debt! and havent been provided with proof

    Business Response

    Date: 12/20/2023

    Thank you for making us aware. We strive for excellence when speaking with consumers and do not condone inappropriate behavior of any kind. We are actively reviewing all information and communication for this account. Once a full investigation is completed, if it is discovered that any inappropriate, unprofessional, or negative behavior towards the consumer/caller has occurred, we will take all appropriate disciplinary measures necessary towards the employee/all employees involved. 

    The account has been closed out in our system. All personal information that was associated with this file is no longer accessible to any staff. There will be no further communication of any type made by our company to anyone listed on the account.

  • Initial Complaint

    Date:12/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So this debt collection agency decided it would be absolute best to contact my parents other than myself and speak about my debt with them. Completely unprofessional.Not only that, but they disclosed the total amount by voicemail. That definitely makes me want to settle this amount with this half-ass company. Truly, thank you ****** for your outstanding service to this company. Did not even bother to call me back. *****/***** on the other hands, outstanding service. Communicated very clearly and understood my situation and removed all other contact numbers besides my personal one. If anyone wants to settle their debt, please work with him instead. This company needs to give him a raise as well. Ill be working with this gentleman.

    Business Response

    Date: 12/20/2023

     **********,

    Thank you for making us aware of this. We strive for excellence when speaking with consumers and do not condone inappropriate behavior of any kind. We are actively reviewing all information and communication for this account. Once a full investigation is completed, if it is discovered that any inappropriate, unprofessional, or negative behavior towards the consumer/caller has occurred, we will take all appropriate disciplinary measures necessary towards the employee/all employees involved.

    Your account has been restricted to management access only. There will be no further outbound contact from our office to you or any numbers that were listed on the account. If you would like to speak with someone to go over any available options, you can contact ************.

  • Initial Complaint

    Date:12/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company name as one of the following AA Recovery Solutions (AARS) (ARS) or payaars.com. This company continue to call harassing me. They call my mom, sister, job, husband, friend or whomever they feel will deliver me the message. They call & left a threaten message on my mom phone & said if I do not reach out to them they will file a garnishment to my employer who they name on the **************** said they have not reported to the credit bureau but they are about to if I didnt return the call. They also stated the address I lived at & that I owe a debt and I need to do something about it now. They call out my maiden name & marriage name with threats. They call & text my sister phone with loan information about me. My **************** as well. They have illegally harass me, sharing my information with family & or friends without my consent. They have not sent me any correspondence about any collection action but they are calling everyone else discussing my personal information . If they do not stop Im getting ready to file a suit against them & file with the ************************************ as well because they have violated on several occasion according to the ****** Please inform them to stop calling me & especially family ************ job. When & if I acquired a loan with anyone online I did not have to give one reference so Im not sure why they calling everyone about anything about me. Please stop the harassment. I have a text message . I cant attach all the ************* messages

    Business Response

    Date: 12/18/2023

    Thank you for making us aware. We strive for compliance with all regulations surrounding debt collections; and therefore, take all complaints very seriously.  A thorough investigation of this matter will be conducted, and appropriate disciplinary action will be taken towards all parties involved, if it is discovered that any inappropriate, unprofessional, or negative behavior towards the consumer/caller has occurred.

    This file has been closed in our system and you will no longer be contacted by our company.  Thank you again for bringing this to our attention.

  • Initial Complaint

    Date:12/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As someone who previously worked in collections you are to not talk to anyone else besides the person you are trying to reach. I have had a very rude, inconsiderate employee named *** that has called and harassed my mom and spoken with her regarding something that does not involve her at all, claims he has tried calling me with no missed calls or voicemails.

    Business Response

    Date: 12/07/2023

    Thank you for making us aware. We strive for compliance with all regulations surrounding debt collections; and therefore, take all complaints very seriously. A thorough investigation into this matter will be conducted, with appropriate disciplinary action to be taken towards (the employee/ all employees) involved, if it is discovered that any inappropriate, unprofessional, or negative behavior towards the consumer/caller has occurred.

    Customer Answer

    Date: 12/10/2023


    Complaint: ********

    I am rejecting this response because:

    Sincerely,

    ***********************************

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