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Business Profile

Collections Agencies

AA Recovery Solutions Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 87 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This number, ************, keeps calling me but won't state what company they are from. He stated in the voicemail that its in reference to a gun loan but I do not have a gun loan. They keep calling my family members and harassing them. They called one family member and stated that they are AA Recovery Solutions. But when I look the number up on ******, it does not give a company or anything. It says its a number on youmail. I want this number and fake company to stop calling immediately and stop calling my family members. Attached is a screenshot of my sister saying she received a call and how I somehow used her as a "reference"

    Business Response

    Date: 07/18/2025

    We acknowledge your recent communication concerning your experience with AA Recovery Solutions. Your feedback is important, and we appreciate you bringing this matter to our attention. AA Recovery Solutions takes consumer concerns/complaints seriously and is committed to maintaining the highest standards of professionalism and customer service in our efforts. Please be assured that we will conduct a thorough investigation into the issues you have raised. We will take appropriate actions as necessary to ensure that the representatives adhere to ethical and legal standards that govern our industry. This account has been placed under 'No Contact Allowed' with this office, and you will no longer receive calls from AA Recovery Solutions. 

    Customer Answer

    Date: 07/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:07/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been giving out my personal information and calling extended family members disclosing my information. I feel as though I have been harassed. They reached out to others prior to making contact with myself.

    Business Response

    Date: 07/18/2025

    We acknowledge your recent communication concerning your experience with AA Recovery Solutions. Your feedback is important, and we appreciate you bringing this matter to our attention. AA Recovery Solutions takes consumer concerns/complaints seriously and is committed to maintaining the highest standards of professionalism and customer service in our debt collection efforts. Please be assured that we will conduct a thorough investigation into the issues you have raised. We will take appropriate actions as necessary to ensure that the representatives adhere to ethical and legal standards that govern our industry. Thank you again for bringing this matter to our attention, and we appreciate your understanding as we work diligently to address the concerns you have raised. 

  • Initial Complaint

    Date:06/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has called me multiple times with threats. They have not provided me with any information. I would like everything in writing as I do not believe this is a valid debt that I owe them. I have not given any permission for any debt to be handled by them. They have contacted MINOR children in attempts to get information which I find to be heavily inappropriate and illegal. I would like the file to be placed under dispute and communication with any number they have to cease and desist immediately.

    Business Response

    Date: 06/23/2025

    Thank you for bringing this matter to our attention. It appears we just received this matter in our office on 6/12/2025, any previous attempts would have been from a different agency/company. AA Recovery Solutions takes consumer concerns/complaints seriously and is committed to maintaining the highest standards of professionalism and customer service in our efforts. Please be assured that we will conduct a thorough investigation into the issues you have raised. We acknowledge that you wish to Cease and Desist this matter in our office. AA Recovery Solutions will no longer attempt to reach you regarding this matter. 

  • Initial Complaint

    Date:06/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has started harassing myself and my family. They call back to back. They are disrespectful and disclosing personal information. I advised them several times I do not have the account they are calling me about. I asked them not to call me and they continue todo so as well as contacting my family. I would like help in getting them to not have any further contact with myself or my family.

    Business Response

    Date: 06/04/2025

    We acknowledge your recent communications concerning your experience with AA Recovery Solutions on 6/2/2025. AA Recovery Solutions is committed to maintaining the highest standards of professionalism and customer service in our efforts.

    After review, there was no evidence of the claims made. However we do acknowledge that you do not wish to receive further contact from the business. This account has been placed under Cease and Desist and you will no longer receive calls from AA Recovery Solutions. 

  • Initial Complaint

    Date:06/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not received any written communication from this agency but continue to contact family members and friends and disclosuring my personal information. I owe nothing to this agency and I want them to stop harassing me in form of threats to family members that they will proceed with lawsuits. I want them to cease and desist from all communications.

    Business Response

    Date: 06/23/2025

    We acknowledge your recent communications concerning your experience with AA Recovery Solutions. Your feedback is important, and we appreciate you bringing this matter to our attention. AA Recovery Solutions takes consumer concerns/complaints seriously and is committed to maintaining the highest standards of professionalism and customer service in our debt collection efforts. Please be assured that we will conduct a thorough investigation into the issues you have raised. We will take appropriate actions as necessary to ensure that the representatives adhere to ethical and legal standards that govern our industry. Thank you again for bringing this matter to our attention,and we appreciate your understanding as we work diligently to address the concerns you have raised. This account has been placed under Cease and Desist with this office and you will no longer receive calls from AA Recovery Solutions. 

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is leaving messages telling me they have "legally required notice" that was delivered to me 30 days ago. (I haven't received anything). And that I have until the end of business to contact them before my paperwork leaves their office. (I thought you said it had already been delivered?) I have no knowledge of A&A recovery and the threats are completely unnecessary. They also called several family members back to back (one of which was my daughter) stating that they have legal paperwork to get to me. They are breaking so many laws in just a matter of a couple of minutes.

    Business Response

    Date: 06/04/2025

    We acknowledge your recent communications concerning your experience with AA Recovery Solutions. Your feedback is important, and we appreciate you bringing this matter to our attention. AA Recovery Solutions takes consumer concerns/complaints seriously and is committed to maintaining the highest standards of professionalism and customer service in our efforts. Please be assured that we will conduct a thorough investigation into the issues you have raised. We will take appropriate actions as necessary to ensure that the representatives adhere to ethical and legal standards that govern our industry. Thank you again for bringing this matter to our attention,and we appreciate your understanding as we work diligently to address the concerns you have raised. This file has been closed with this office as Cease and Desist and you will no longer receive calls from AA Recovery Solutions. 

  • Initial Complaint

    Date:05/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These ignorant people keep calling family and harassing them and they do this every 2 to 3 years and always call saying there is a complaint filed against me and or some court matter but fail to tell me by who and or why. They are a scamming company that seem to target white people I have not received any written communication from this agency but continue to contact family members and friends and disclosuring my personal information. I owe nothing to this agency and I want them to stop harassing me in form of threats to family members that they will proceed with lawsuits. I want them to cease and desist from all communications. If they contact myself or family one more time I will get my attorneys involved

    Business Response

    Date: 06/04/2025

    Thank you for bringing this matter to our attention. We are unable to locate a file from the consumer information that was provided.

    Is there is any additional information for the consumer? If so, be assured that we will conduct a thorough investigation into the issues you have raised. We will take appropriate actions as necessary to ensure that the representatives adhere to ethical and legal standards that govern our industry. Thank you again for bringing this matter to our attention, and we appreciate your understanding as we work diligently to address the concerns you have raised.

     

  • Initial Complaint

    Date:05/16/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** continues to contact friends and family about an unknown debt asking for more information each time . This company has not contacted me once about this unknown debt but constantly harassing my family members. I filed a complaint and sent a cease and desist letter and they continue this behavior.

    Business Response

    Date: 06/04/2025

    Thank you for brining this matter to our attention. Per state and federal guidelines we are unable to disclose or discuss the information with any third party. If a third party is contacted, it would be to update location/contact information for the primary party listed. We acknowledge your Cease and Desist on this matter. The file has been updated to Cease and Desist and you will no longer receive calls from AA Recovery Solutions. 

    Customer Answer

    Date: 06/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:05/14/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against AA Recovery Solutions on behalf of ***** ****** for unprofessional and unethical conduct regarding a debt that has already been invalidated. Despite my prior communications disputing the debt and requesting validation in accordance with the Fair Debt Collection Practices Act (FDCPA), AA Recovery Solutions has continued to engage in harassment and privacy violations.Most disturbingly, they have contacted several of my family members and even personal friends about this supposed debt. These third-party contacts are not only embarrassing and distressing but are also clear violations of my rights under the ****** Debt collectors are not permitted to disclose debt information to third parties without the debtor's consent. These actions amount to a serious breach of privacy.I have not received proper documentation validating the debt despite my request, and AA Recovery Solutions has offered no justification for these inappropriate third-party contacts.Desired Resolution:I request that AA Recovery Solutions immediately cease all communication with any third parties regarding this matter.I demand a written apology for the distress and privacy violations caused by these actions.I also request documentation proving the legitimacy of the alleged debt, as required by law, if they believe any debt is still owed.If no such documentation can be produced, I request formal written confirmation that the matter is closed and will not be pursued further.I reserve the right to pursue further legal action if this issue is not resolved promptly and appropriately.

    Business Response

    Date: 05/15/2025

    We acknowledge your recent communications concerning your experience with AA Recovery Solutions. Your feedback is important, and we appreciate you bringing this matter to our attention. 

    AA Recovery Solutions began servicing this matter on 5/9/2025. **** began contact on this file on 5/13/2025. Any previous contact attempts would have been from a previous company servicing this matter. After review, the messages left did not disclose any information in reference to the matter we were servicing. We acknowledge that you do not wish to receive any further contact from our office. This matter has been placed under Cease and Desist and we will no longer attempt contact on this matter going forward. We sincerely apologize if this had caused any distress, our office was unaware that there was a previous dispute on this matter.

    Customer Answer

    Date: 05/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:05/12/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Agency states they know my address yet I have not received any written communication from this agency. They continue to call and harass family members and friends and are disclosing my personal information. This agency is not listed on my credit report as a collections account, so without a debt verification letter in writing, I owe nothing to this agency. I want them to stop calling and harassing me in form of threats to myself and family members that they will proceed with lawsuits. I want them to cease and desist from all communications. I will be sending a physical cease and desist letter to their listed business address as well.

    Business Response

    Date: 05/15/2025

    We acknowledge your recent communications concerning your experience with AA Recovery Solutions. Your feedback is important, and we appreciate you bringing this matter to our attention. AA Recovery Solutions is committed to maintaining the highest standards of professionalism and customer service in our efforts. Please be assured that we will conduct a thorough investigation into the issues you have raised. We will take the appropriate actions necessary to ensure that the representatives adhere to the ethical and legal standards that govern our industry. Thank you again for bringing this matter to our attention, and we appreciate your understanding as we work diligently to address the concerns you have raised. This account has been placed under Cease and Desist and closed with this office, and you will no longer receive calls from AA Recovery Solutions. 

    Customer Answer

    Date: 05/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* ****

AA Recovery Solutions Inc. is NOT a BBB Accredited Business.

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