Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/25/22 $99.98 WAS CHARGED TO MY DEBIT CARD. I DID NOT WANT FURTHER PRODUCT AND CHARGES FOR BIO LYFE KETO + ACV GUMMIES. CALLED AND AS PER INSTRUCTIONS LEFT A MESSAGE. SINCE 11/26/22, I HAVE EMAILED ON BIOLYFE'S SITE AND DIRECTLY FROM MY PERSONAL EMAIL AS FOLLOWS: " VERIFY RECEIPT OF THIS EMAIL IMMEDIATELY CANCEL ALL ORDERS AND REFUND CHARGE MADE. SEE BELOW:11/28/2022DEBIT CARD PURCHASE XXXXX2211 SHOPBIOLYFE XXXXX3597 ** $99.98 ************************* ****************************************************************** HAVE NOT RECEIVED ANY COMMUNICATION FROM BIOLYFE.I HAVE NOT RECEIVED A REFUND.

  Business Response

  Date: 12/05/2022

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  We went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.

  
  Thank you

  Customer Answer

  Date: 12/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unaware when purchasing that I would be billed once a month and that this was a continuous purchase. I tried emailing and calling and could necer reach anyone. Was asked to leave a message ** mo one responds. I just want to stop the continued payments.

  Business Response

  Date: 12/02/2022

  Hello ******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  We went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned items for refund. Have delivery receipt. Now their customer support says it will be 3 to 5 weeks for processing. Already took me a week and half to return.Want timely refund is all.

  Business Response

  Date: 12/02/2022

  Hello *****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We went ahead and issued an additional refund of $35.00 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, 11/27/2022, I saw an advert on a game I was playing for BioLyfe Keto Gummies offering a complimentary bottle. I thought I'd try it and clicked on the link for the offer. It turned out there was no free bottle offer to be found; however, there was a three bottle offerfor $39.99 which seemed reasonable. This is the purchase I authorized. More offers for other products kept popping up and I declined them. I was shocked to find my bill when I went to pay was now $259.99. I immediately called my bank, LCNB, and asked the charge to my checking account be declined/cancelled. I was informed that the funds had already been sent. So, I authorized a fraud investigation be opened immediately. Unfortunately, this cannot be accomplished until tomorrow...Monday. I next called BioLyfe but got no answer. I left a voice message telling the company to cancel my oder, refund my money immediately and to call me when my message was received. No call back has been received. Five hours later, I called BioLyfe again, and this time I had a ***************** Representative" answer. Incidentally, the service center did not sound like it was located in the US. This person kept saying she was "very sorry" and went on to say the products were already being sent. She stated she could neither cancel the order nor refund my money. I insisted it would be and must be done and that I have already spoken to my bank, authorized a fraud investigation and would be filing a complaint with the BBB. The rep then asked whether I was disputing the charges and I told her Yes. She stated my bank would have to call tomorrow (Monday, 11/28/2022) to confirm this.

  Business Response

  Date: 12/02/2022

  Hello ****,

  We sincerely apologize for any confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.99 for one bottle if you will purchase a bundle, more bottles more discounts you can get. The deal is $199.99 for 3 bottles so each bottle is $66.66. We are including 2 free bottles in that package so that brings the price down (divide $199.99 by 5) to $39.99 for each bottle. You also placed an additional order of the Biolyfe - 2 Detox for which you paid $60.00. 

  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
  
  Furthermore, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is cancelled and you won't receive any further charges. 

   

  Thank you

  Customer Answer

  Date: 12/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a 1 time purchase over the internet. Called the company to clarify this was going to be a 1 time purchase. The company elected, without my permission, to place this on a monthly renewal of $259.99. The 2nd shipment arrived today to my surprise. I contacted the company for a refund and they have refused to refund until they receive the shipment back. This shipment was never authorized by me. I am placing the shipment in the mail today, but I will be incurring interest charges until they decide to issue a refund. The customer service lady I spoke with initially was rude and finally ended up transferring me to her supervisor. No resolution has been made, just an office of 50% off the order I did not place. They have canceled any further renewals

  Business Response

  Date: 12/02/2022

  Hello ****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  We went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

  Customer Answer

  Date: 12/02/2022

   
  Complaint: 18462792
  
  I am rejecting this response because: I called and notified you company this would be a 1 time purchase. I have incurred $14+ for return shipping and interest charges from my CC ( unknown amount) reimbursement for additional fees was not included in your return

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/07/2022

  Hello ****,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 

  As agreed on our Return and Refund Policy, you have to shoulder any amount incurred for returning the products back to us as we don't provide return labels. As a one-time courtesy, we went ahead and issued the full refund on the first shipment as well amounting to $259.99 today. Please allow **** business days depending on your bank's processing time for the credit to reflect in your account. 
  
  Rest assured, the account is cancelled, and you won't receive any further charges. 
  
  Thank you for being so patient. If you need anything else, let me know if I can help.

  Customer Answer

  Date: 12/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered diet gummies end of Sept 2022.Tried to cancel order within a few minutes of placing order online.Was told order had already gone through. When product arrived, did not open & called to find out return process.Was told they would refund half the price ($100) if I kept which I did. Refund has never been credited back on my card even though I was told by Biolyfe it was done on 10/5/2022. Called credit card ** to verify & they stated no refund was received. Called Biolyfe back several times & was told billing **** was looking into it.I was given a refund order #AC02DCEC0F.PLEASE HELP! THIS COMPANY IS A FRAUD!!

  Business Response

  Date: 12/02/2022

  Hello *****,
  
  We appreciate you making us aware of your negative experience. We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  Please accept our apologies for the delay in your refund. I already escalated this issue to our billing department and found out that there was a system error. I went ahead and processed your full refund of $199.99 and you will receive it via E-Check. Please check your email ************************** within **** business days.
  
  Again, my deepest apologies for any inconvenience we have caused you. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.

   

  Thank you

• Initial Complaint

  Date:11/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 14, 2022. I purchased the gummies for $199.99. I noticed that there was a seperate charge in the amount of $60.00. I called that day to cancel the order. No one answered the phone so I left a message to cancel the order and call me back to confirm. No one called so I called again the next morning. I was told it shipped already and I had to wait for the product to get here before I could send it back. I wrote several emails where they spent the time offering me less than less my money back. It stated money back guarantee. There was nothing on their page stating conditions of the guarantee. This type of practice must stop. Bio Lyfe ********** ** ***

  Business Response

  Date: 11/29/2022

  Hello Ardele,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We went ahead and issued a full refund for a total of $259.99 for the last order. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18452798
  
  I am rejecting this response because:

  
  Biolyfe sent two emails that they were going to refund my money but to wait 5 to 10 business days. How am I supposed to accept this when you want an answer in 10 calendar days?  That is not enough time to see if they hold up their end of the response. The five business days will be 12/6 and the 10th will be 12/13. If you are not going to provide the extra time than I will reject this response since there is no guarantee that they will provide the funds. 
  
  

  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/08/2022

  Hello Ardele,

  If it were solely up to us wed have your refund processed instantly. Even if an online merchant (**) issues a credit immediately, that credit goes through a process between our bank and your bank. It is not in our control how fast you receive the funds. Please keep in mind that banks are not open on weekends. If the refund was issued to a debit card, it takes approximately 3-5 business days. If the refund was issued to a credit card, it can take up to 10 business days. We apologize for the inconvenience. 

   

  Thank you

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18452798
  
  I am rejecting this response because:

   I wrote a response email regarding Biolyfe and BBB's time frame for a response. I have not heard back from BBB nor have I received the refund from Biolyfe at this time. They claimed I needed to wait **** business days for a refund and BBB requested a response in 10 calendar days. 
  
   
  
  Please provide a better solution to this issue. Thank you so much

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/20/2022

  Hello Ardele,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated.

  Customer Answer

  Date: 12/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I replied to an ad for BioLife keto, gummys five bottles for $199.99. Advertisement stated 100% committed to product Satisfaction and weight loss goals. I tried one bottle and nothing helped at all. I contacted the company and was told that they would only accept the sealed return bottles but stated that returning them would be a hassle for me. At first they offered me 30% off and I said no then they offered me $100 refund and I said no I stated I didnt want the product and I wanted a refund. I was told to ship it back to them and that they would only take The unopened bottles which I felt was unfair because I wouldnt have known that the product would or wouldnt work if I didnt open a bottle and try them. I finally stated I would return the four sealed bottles but I wanted a full refund. They told me that the bottles for $39.89 each and that I would only receive credit for four sealed bottles. I mailed the package back to them via priority mail and they confirmed that it was received on November 1 and that they would issue a credit. She told me I would receive an email at the end of our conversation. I got the email but it only showed a credit of $110 and it shouldve been a credit for $159.66. I called them back and told them they still owed me $49.66. They stated that they were charging me $10 a bottle to restock them into their warehouse. I told them that was unfair that I wouldnt have returned them if the product worked as they stated it would, 100% satisfaction. They refused to give me the additional amount which is totally unfair.

  Business Response

  Date: 11/29/2022

  Hello ***,

  We do apologize for any inconvenience this may have caused you. We would be more than happy to clarify any misunderstanding with our Return & Refund Policy. If you are not entirely satisfied with your purchase, you have 30 calendar days to return an item from the date you ordered the products. To be eligible for a return, your item must be unused and in the same condition that you received it. It is also stated in our Terms and conditions that the customer will cover the cost of return and shipping, restocking, etc. 

  As a one time courtesy, we issued an additional refund of $89.99 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

  Customer Answer

  Date: 11/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 18, 2022, I thought I had purchased a weight control product online (Bio Lyfe Keto Gummies) with my cell phone in the amount of $35.95 from Lyfe Products (which prefaced ************************* and was interesting). Upon receiving confirmation, I was charged $60.00 plus $199.99 for what they described as a booster, which I had not ordered. Within 45 minutes I called ************ (got phone # from my credit card ***************** to cancel the order and Hemy explained too late was already shipped. I stated I would refuse the shipment and Hemy (not sure of spelling) said they would not take it back without an approved return. She gave me a cancellation #D4CD4AE2DC# and a phone #************ to call when shipment received within 2- 3 days to get an approved return number. Have tried at least 15 times but no answer; then on 11/15/22 an announcement came on stating that number is no longer in operation. Also, before reaching to completely cancel the order Hemy tried several resolutions stating that the order was for 3 bottles, each was $35.95, and she said I had not refused the booster which was wrong. I have already filed a dispute with my **** credit card, Case #********, and have a temporary return of $199.99, but not the $60.00. I still have the unopened package and wish to dispose of it one way or another.

  Business Response

  Date: 11/29/2022

  Hello ****, 

  We sincerely apologize for any confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.99 for one bottle if you will purchase a bundle, more bottles more discounts you can get. The deal is $199.99 for 3 bottles so each bottle is $66.66. We are including 2 free bottles in that package so that brings the price down (divide $199.99 by 5) to $39.99 for each bottle. You also placed an additional order of the Biolyfe - 2 Detox for which you paid $60.00. 
  
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
  
  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  Rest assured, the account is cancelled and you won't receive any further charges. 
  
  
  Thank you.

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of August, 2022 I ordered 5 bottles of Bio Lyfe diet pills for $199.99 then upon checking out my order was edited to add 2 more bottles for another $60.00. I could not go back and remove the 2 additional bottles. I received the 7 bottles of the product and used 2 bottles as instructed for 30 days. I got no benefit from the product so I called to return it. I got the return information - RMA #, mailing address. I mailed the 5 bottles back in 1 box on 10/5/2022. It was delivered to them on 10/11/2022. I called a day or 2 later to see how the refund process works. I was told I had to call back on 10/21/2022 because they have not recorded my return yet. I called back and they informed me that they only received 2 bottles back out of the 5. My refund would amount to $77..00 for the 2 bottles after restocking and whatever else they were charging me for. I spoke to a customer service rep, supervisor and a manager about the issue and they could not do anything else. On 11/2/2022 I was to receive a refund of $77.00 back into my checking account. On 11/9/2022 I called because I did not receive my refund and was told that there was a problem getting the refund into my checking account. They would then send me an e-check to my email within **** days. I called today (11/20/2022) because I still have not received my refund. They had no further update/information as to why I have not received my refund and I needed to call back in 2 or 3 days. I am very dissatisfied with their service. I am an honest person - I DID return all 5 un-opened bottles. What did they do with the other 3 bottles? I have the post office receipt and the weight of my box was 1# 4oz. Two bottles would not weight that much. Why am I getting the run around about my refund? I hope you are able to assist me. Thank you.

  Business Response

  Date: 11/28/2022

  Hello *******,
  
  We appreciate you making us aware of your negative experience. We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  Please accept our apologies for the delay in your refund. I already escalated this issue to our billing department and found out that there was a system error. I went ahead and processed your full refund for a total $259.99 and you will receive it via E-Check. Please check your email ********************* within **** business days.
  
  Again, my deepest apologies for any inconvenience we have caused you. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.

   

  Thank you

  Customer Answer

  Date: 12/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************