Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two orders were placed without my permission my account was hacked and someone added a Florida address. I have reported it to my bank and the transaction has been cancelled due to fraud. Id like to intercept the packages being delivered and the products order can be sent back to you all at Jiffy or if they can be sent to the ******, OK address and I will return the products to you all. This is so stressful and has been a mess to get figured out with my Jiffy account being hacked! This is the message I sent to Jiffy yesterday after being made aware of what happened and still have yet to hear from any representative and sending Multiple emails.

  Business Response

  Date: 07/03/2025

  Hi Chelsea,
  
  Thank you for reaching out. We completely understand your concerns.
  
  We want to reassure you that there has been no data breach on our end, and we would never sell or share your data. 
  
  What were seeing is most likely the result of breaches on other websites. If the same email and password combination was used elsewhere and compromised, someone could use those credentials to access your Jiffy account, as well as any other sites using the same combination.
  
  To help protect your account, we recommend reviewing your security settings and updating your passwords regularly. 

  Reviewing your account, all recent transactions have already been refunded and we are attempting to recall the shipments. There is no further action needed for these transactions.

  We sincerely apologize for any concern or stress this has caused.

  If you need any further assistance, feel free to let us know!

  Customer Answer

  Date: 07/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****-*****

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my items (DTF) Transfers for my family vacation shirts on June 28th, 2025. They were supposed to be delivered on July 1st, 2025. I have reached out and have gotten no response. No update that order would be delayed. There is no way to reach out to a human just a Ai chat bot. I clicked order is late yet the order has not been shipped and I havent gotten a response. The transfers are pointless at this point given we leave for our trip July 2nd, 2025

  Business Response

  Date: 07/09/2025

  Hi Destoni,

  Thank you for reaching out, good or bad, your feedback only helps us improve.

  Reviewing your order I see that it was delivered on July 3rd. 

  Additionally, I see that a full refund has been provided for this order as the items were no longer needed.

  While we do our absolute best to give you the most accurate expectations in regard to delivery dates, please keep in mind the delivery date provided at checkout is the earliest possible delivery date.  This includes when the fastest shipping method is selected.  Jiffy Transfers are typically final sale as they are custom items.

  In regards to our delay getting back to you, I see that you reached out on July 1st and we got back to you on July 2nd, we always endeavor to get back to our customers within 24 hours.  We do understand given your trip deadline this was not sufficient and likely caused additional frustrations.  For that we would like to apologize as well.

  We hope that helps.
  
  Please reach out should you have any further questions or concerns.

  Have a wonderful day!

   

  Customer Answer

  Date: 07/09/2025

  This response was provided verbally to BBB:

  Thank you for your response and refund!

• Initial Complaint

  Date:06/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered transfers on June 13 with a delivery date of 6/16. It got moved to 6/14 and now 6/17. I requested a cancellation and got an email saying they cannot cancel. But cannot tell me when my order will arrive. I would not have ordered if I knew I would not get them in time. And I cannot wait for them to finally get to me to return them and wait for my refund. Without the product Im without money.

  Business Response

  Date: 06/20/2025

  Hello ********,
   
  I have issued a 5% refund as appreciation for your business and the inconvenience this delay caused.
   
  Reviewing the shipping on your order, your order was shipped a business day later than expected and was shipped on the 16th.
   
  We totally understand your frustration. We know you depend on reliable delivery information and we also hate when orders are late. 
   
  While we do our absolute best to give you the most accurate expectations regarding delivery dates, please keep in mind the delivery date provided at checkout is the earliest possible delivery date. This includes when the fastest shipping method is selected.
   
  We do apologize for any inconvenience caused by this delay.
   
  Your order is now listed as delivered, we trust it was received but if that is not the case please let us know.
   
  In the meantime, please let me know if I can be of any further assistance, and have a wonderful day.

• Initial Complaint

  Date:06/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered DTF Transfers on June 10th and I received them on June 12th and the image was not like i send to them, I tried contacting them through chat and email, the said give them 24 hours I have waited and still no solution, the amount was $77.15 with an extra $3 for design quality guaranteed, I only got a no respond email stating they got my message, the e's center will filled all but 1 A center was filled and the * could tell what it was.

  Business Response

  Date: 06/20/2025

  Hi ********,

  Thank you for reaching out, we are here to help!

  I see that an edited replacement has been shipped to you and is marked as delivered.  If this is not the case, please be sure to let us know.

  Reviewing your order, the original artwork was very low resolution, please see the attachment.  When low resolution artwork is upscaled, distortions can occur.

  We strongly recommend using higher resolution artwork for any future orders, a minimum of 300 DPI is recommended for the best results.

  We hope that helps resolve your concerns with this order.

  Have a wonderful day!

   

   

• Initial Complaint

  Date:05/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on 5/22 with an estimated delivery of 5/23. According to the courier's tracking number, they have yet to receive the shipment even though Jiffy has said the items have shipped.I have tried contacting Jiffy but have received no response. The only way to contact them is through email and a chatbot, which is completely useless and programmed poorly. The company has not made any effort to return my email and give me an explanation to why my order has not shipped. There has been no way for me to reach out to a human and get an explanation on my late shipment.I understand things can get mixed up if they are busy but the fact that I can't speak to a person to clear things up is completely inexcusable. Any business that operates with this level of a lack of communication to its customers does not deserve to be in business.

  Business Response

  Date: 05/30/2025

  Hello  ****,

  We're sorry that your order arrived a bit later than expected. We understand how frustrating delays are and how they impact our customers. I assure you, this is not the experience we want for our customers.
  
  While most orders do arrive on or before the estimated delivery dates, Issues may occur within the warehouse or with our carriers that we are not able to predetermine as much as we wish we could.
   
  After taking a look at your order details, we see a partial credit was issued for the delay, and the order has since been marked delivered.
   
  If you no longer need the items due to the delay, please reply to the existing email we are communicating on so we can further assist

  Thank you.

• Initial Complaint

  Date:05/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 135 shirts, 135 large iron on decals and 135 small iron on decals from *********. All of the shirts came as requested, but I only recieved 30 large decals and 110 small decals. I have spoken to their chat bot and provided my phone number for a call back within 24 hours (it's been 3 days with no call) and I submitted a claim through their website (also not resolved yet). I would like the almost $300 worth of merchandise they simply did not send me. I am frustrated that there is no way to call them directly and speak with anyone about the problem and when I go through their channels I do not get any response.

  Business Response

  Date: 05/27/2025

  Replaceemnts were issued and a follow up email was submitted on Saturday May 25th at 12:20 to confirm these were delivered.

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my order delivered on Wednesday, April 23, 2025 and notice a letter was miss printed on one of the shirts. I immediately try to contact them but no phone number is being provided from this company making it difficult to resolve customers problem with their service. I followed instructions on filing a claim on their website requesting a replacement, their robotic assistant stated I should be contacted within 24hr. And nothing happened. I tried to speak with a live agent and was unable to. I dont understand how companies like this are being allowed to operate. I never had any problems before but now Im starting to think They can easy start stealing peoples money.

  Business Response

  Date: 04/28/2025

  Hi *********,
  
  We apologize for the delay in getting to your claim. Sometimes we do experience an influx of inquiries, but rest assured we work very hard to get to every claim. We do see your claim was actioned, and a replacement has been issued as requested. The agent will follow up to ensure this arrives.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ********************** Representative,I hope this message finds you well. I am writing to request a cancellation and full refund for Order #*********.While the t-shirts I ordered from Jiffy arrived promptly and as expected, the corresponding gang sheet transfers have yet to arrive due to warehouse delays. Unfortunately, this delay has impacted my ability to fulfill a time-sensitive order for my client.Given the circumstances, I kindly request that my order be canceled and a full refund for the gang sheet since I have bben forced to order it from somewhere else. please issue a refund as soon as possible.Thank you for your attention to this matter. Please confirm once the refund has been processed.

  Business Response

  Date: 04/21/2025

  This request for a refund was already completed and the refund was issued. April 17, 2025 3:02 AM $67.82$67.82 issued to Visa ending in 6204 Transaction ID ***************************

• Initial Complaint

  Date:04/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a sheet of transfers. The typeface on the transfers is TOTALLY different from the artwork provided, as though they just chose another (very unattractive) typeface at their discretion. Chatted with the robot on their site and said someone would email me with a ticket- no one emailed me. Then I emailed them twice with my concern- still, no one has responded. I'm upset as this is for an event in 6 days and time is ticket. This is unfortunate, as I have always ordered transfers from one of their competitors, since I always order my shirts from Jiffy. Can someone please call me? Email me? Something? I have NEVER worked with a company, located in the ** nonetheless, that has absolutely no way to contact their customer service. I would like them to reprint them correctly or send me a refund! Buyer beware!

  Business Response

  Date: 04/17/2025

  Hi *****,

  Reviewing your order we see that the full amount of the transfers have been refunded to your method of payment in the amount of $52.47.

  The concerns with your artwork have been passed on to our quality team as well to investigate why the font changed on your order.

  We are very sorry to see how your transfers were received, we do understand how disappointing this is.  While we are always here to assist our customers, we know that this doesn't help when you have an event and a deadline.

  We trust that everything has been rectified with this order but if that is not the case, please let us know.

  Have a wonderful day!

   

  Customer Answer

  Date: 04/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 20 DTF transfers with the background removed (Using the reorder options as it is a repeat client). They came with full white backgrounds... useless. I have been attempting to reach customer support for a week to no success. Not even a too bad so sad, I NEED THESE TRANSFERS ASAP. PLEASE PLEASE RESOLVE! The attached photo shows the original order # **** and what I received on the reorder 5517.

  Business Response

  Date: 04/15/2025

  Hi ******, thank you for reaching out to us and providing your feed back, good or bad, it only helps us to improve our service.

  Reviewing you order, I see that we have sent replacements for the defective transfers free of charge, these replacements are listed as delivered Friday, Apr 11th however if that is not the case, please be sure to let us know.

  Regarding the delay getting back to you, I see that you submitted a claim on April 7th and we responded on April 8th. Submitting a claim through your Jiffy account is the fastest way to contact us and resolve any issues you may have with your order.  We sincerely apologize for the disappointment with this order.

  We trust that everything has been resolved with your order, but if the order is still not resolved to your satisfaction please let us know.

  Have a wonderful day!