Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4 unauthorized transactions were placed on my ********* account costing me over $800. The company said they shipped them to me but the address was incorrect so I am not sure if they were actually delivered or if someone was just ordering on my card. At the same time as this order, my email was flooded with emails from ********************** accounts I did NOT sign up for- I believe to bury these transactions. I immediately contacted the fraud ***** from my bank and filed a report with the ***.

  Business Response

  Date: 07/16/2025

  Hi *********,
   
  Thank you for bringing this matter to our attention. We truly understand how stressful and upsetting this situation must have been, and we sincerely apologize for the inconvenience and concern it has caused you.
   
  After reviewing the details of your complaint, I can confirm that all four unauthorized orders have been fully refunded, and the funds should reflect back to your original method of payment within a few business days.
   
  While the orders were processed and delivered to the address on file, we completely understand your concern. 
  We will be sending prepaid return labels to you shortly via email, so these packages can be returned to us at no cost to you.
   
  I also want to take a moment to reassure you that there has been no data breach on our end. We take your privacy and account security very seriously and want you to feel confident shopping with us. We do not sell or share customer data under any circumstances.
   
  What we believe may have occurred is related to credential stuffinga type of fraud where login details from other websites are reused. If the same email and password combination was used on another site that experienced a breach, its possible those credentials were used to access your Jiffy account.
   
  To help safeguard your information, we strongly recommend updating your Jiffy account password as well as reviewing any other online accounts where the same login information might have been used. Regularly changing passwords and enabling multi-factor authentication when available are great steps toward better online security.
   
  If theres anything more we can do to support you through this, please dont hesitate to let us know. We're here to help and want to ensure you feel secure and valued as our customer.
   
  Thank you and have a fantastic day.  
   
  Orders *********, *********, *********. *******

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****-*****

  Business Response

  Date: 07/03/2025

  Hi Chelsea,
  
  Thank you for reaching out. We completely understand your concerns.
  
  We want to reassure you that there has been no data breach on our end, and we would never sell or share your data. 
  
  What were seeing is most likely the result of breaches on other websites. If the same email and password combination was used elsewhere and compromised, someone could use those credentials to access your Jiffy account, as well as any other sites using the same combination.
  
  To help protect your account, we recommend reviewing your security settings and updating your passwords regularly. 

  Reviewing your account, all recent transactions have already been refunded and we are attempting to recall the shipments. There is no further action needed for these transactions.

  We sincerely apologize for any concern or stress this has caused.

  If you need any further assistance, feel free to let us know!

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This response was provided verbally to BBB:

  Thank you for your response and refund!

  Business Response

  Date: 07/09/2025

  Hi Destoni,

  Thank you for reaching out, good or bad, your feedback only helps us improve.

  Reviewing your order I see that it was delivered on July 3rd. 

  Additionally, I see that a full refund has been provided for this order as the items were no longer needed.

  While we do our absolute best to give you the most accurate expectations in regard to delivery dates, please keep in mind the delivery date provided at checkout is the earliest possible delivery date.  This includes when the fastest shipping method is selected.  Jiffy Transfers are typically final sale as they are custom items.

  In regards to our delay getting back to you, I see that you reached out on July 1st and we got back to you on July 2nd, we always endeavor to get back to our customers within 24 hours.  We do understand given your trip deadline this was not sufficient and likely caused additional frustrations.  For that we would like to apologize as well.

  We hope that helps.
  
  Please reach out should you have any further questions or concerns.

  Have a wonderful day!

   

• Initial Complaint

  Date:06/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered transfers on June 13 with a delivery date of 6/16. It got moved to 6/14 and now 6/17. I requested a cancellation and got an email saying they cannot cancel. But cannot tell me when my order will arrive. I would not have ordered if I knew I would not get them in time. And I cannot wait for them to finally get to me to return them and wait for my refund. Without the product Im without money.

  Business Response

  Date: 06/20/2025

  Hello ********,
   
  I have issued a 5% refund as appreciation for your business and the inconvenience this delay caused.
   
  Reviewing the shipping on your order, your order was shipped a business day later than expected and was shipped on the 16th.
   
  We totally understand your frustration. We know you depend on reliable delivery information and we also hate when orders are late. 
   
  While we do our absolute best to give you the most accurate expectations regarding delivery dates, please keep in mind the delivery date provided at checkout is the earliest possible delivery date. This includes when the fastest shipping method is selected.
   
  We do apologize for any inconvenience caused by this delay.
   
  Your order is now listed as delivered, we trust it was received but if that is not the case please let us know.
   
  In the meantime, please let me know if I can be of any further assistance, and have a wonderful day.

• Initial Complaint

  Date:06/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered DTF Transfers on June 10th and I received them on June 12th and the image was not like i send to them, I tried contacting them through chat and email, the said give them 24 hours I have waited and still no solution, the amount was $77.15 with an extra $3 for design quality guaranteed, I only got a no respond email stating they got my message, the e's center will filled all but 1 A center was filled and the * could tell what it was.

  Business Response

  Date: 06/20/2025

  Hi ********,

  Thank you for reaching out, we are here to help!

  I see that an edited replacement has been shipped to you and is marked as delivered.  If this is not the case, please be sure to let us know.

  Reviewing your order, the original artwork was very low resolution, please see the attachment.  When low resolution artwork is upscaled, distortions can occur.

  We strongly recommend using higher resolution artwork for any future orders, a minimum of 300 DPI is recommended for the best results.

  We hope that helps resolve your concerns with this order.

  Have a wonderful day!

   

   

• Initial Complaint

  Date:05/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on 5/22 with an estimated delivery of 5/23. According to the courier's tracking number, they have yet to receive the shipment even though Jiffy has said the items have shipped.I have tried contacting Jiffy but have received no response. The only way to contact them is through email and a chatbot, which is completely useless and programmed poorly. The company has not made any effort to return my email and give me an explanation to why my order has not shipped. There has been no way for me to reach out to a human and get an explanation on my late shipment.I understand things can get mixed up if they are busy but the fact that I can't speak to a person to clear things up is completely inexcusable. Any business that operates with this level of a lack of communication to its customers does not deserve to be in business.

  Business Response

  Date: 05/30/2025

  Hello  ****,

  We're sorry that your order arrived a bit later than expected. We understand how frustrating delays are and how they impact our customers. I assure you, this is not the experience we want for our customers.
  
  While most orders do arrive on or before the estimated delivery dates, Issues may occur within the warehouse or with our carriers that we are not able to predetermine as much as we wish we could.
   
  After taking a look at your order details, we see a partial credit was issued for the delay, and the order has since been marked delivered.
   
  If you no longer need the items due to the delay, please reply to the existing email we are communicating on so we can further assist

  Thank you.

• Initial Complaint

  Date:05/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 05/27/2025

  Replaceemnts were issued and a follow up email was submitted on Saturday May 25th at 12:20 to confirm these were delivered.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my order delivered on Wednesday, April 23, 2025 and notice a letter was miss printed on one of the shirts. I immediately try to contact them but no phone number is being provided from this company making it difficult to resolve customers problem with their service. I followed instructions on filing a claim on their website requesting a replacement, their robotic assistant stated I should be contacted within 24hr. And nothing happened. I tried to speak with a live agent and was unable to. I dont understand how companies like this are being allowed to operate. I never had any problems before but now Im starting to think They can easy start stealing peoples money.

  Business Response

  Date: 04/28/2025

  Hi *********,
  
  We apologize for the delay in getting to your claim. Sometimes we do experience an influx of inquiries, but rest assured we work very hard to get to every claim. We do see your claim was actioned, and a replacement has been issued as requested. The agent will follow up to ensure this arrives.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ********************** Representative,I hope this message finds you well. I am writing to request a cancellation and full refund for Order #*********.While the t-shirts I ordered from Jiffy arrived promptly and as expected, the corresponding gang sheet transfers have yet to arrive due to warehouse delays. Unfortunately, this delay has impacted my ability to fulfill a time-sensitive order for my client.Given the circumstances, I kindly request that my order be canceled and a full refund for the gang sheet since I have bben forced to order it from somewhere else. please issue a refund as soon as possible.Thank you for your attention to this matter. Please confirm once the refund has been processed.

  Business Response

  Date: 04/21/2025

  This request for a refund was already completed and the refund was issued. April 17, 2025 3:02 AM $67.82$67.82 issued to Visa ending in 6204 Transaction ID ***************************

• Initial Complaint

  Date:04/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/17/2025

  Hi *****,

  Reviewing your order we see that the full amount of the transfers have been refunded to your method of payment in the amount of $52.47.

  The concerns with your artwork have been passed on to our quality team as well to investigate why the font changed on your order.

  We are very sorry to see how your transfers were received, we do understand how disappointing this is.  While we are always here to assist our customers, we know that this doesn't help when you have an event and a deadline.

  We trust that everything has been rectified with this order but if that is not the case, please let us know.

  Have a wonderful day!