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Business Profile

Backflow Testing

Accurate Backflow Testing Pros, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Backflow Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Accurate Backflow regarding Backflow at my home that needed to be tested. Turns out no one tested my Backflow last year even though I had already paid previously and was under the impression that someone had tested the Backflow at my home, but the company reported to REMOVEDin their system that Backflow at my home was tested. I called this year in 2024 since I got a notice that Backflow needs to be tested for this current year. A month later received second notice from REMOVEDthat I have late fees since Backflow hasnt been tested. I immediately called Accurate Backflow company and told them I thought they were scheduled to come test the Backflow a month ago. But they stated that I never called them, but I can prove I have spoken to them twice. Everyone I have spoken to at this company has been extremely difficult to deal with, disrespectful, poor customer service, and I was told that they cant assist me further because I need to schedule appointment, but they are booked. Therefore, resulting in being told by them that I can no longer be a customer of theirs anymore.

    Business Response

    Date: 04/07/2025

    To address the BBB complaint, here's a summary of the situation with Ms. REMOVEDare two properties associated with her account that have different testing schedules, which seems to have caused confusion. We don't offer automatic scheduling, and while one property was scheduled for testing in 2024, the other was not. The customer mistakenly believed that scheduling one property meant both would be automatically scheduled.
    Regarding the property in question, backflow testing was successfully completed in 2023, and passing results were reported to REMOVED. We're not sure why there's confusion about this, as Manatee County records confirm the passing test results for 2023.
    We couldn't complete the backflow testing in 2024 because the County's allotted time frame had passed, putting the property in non-compliance status. Our staff explained this to the customer multiple times, both over the phone and in person, but it seems she didn't fully understand the situation.

    To clarify, we were hired and provided service in 2023. We couldn't provide service in 2024 due to the expired time frame, and therefore, the customer was not charged

BBB Accreditation: None

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