Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on 1-26-23, $79.99 & the products were in stock at the time. The website states 3-5 business days to be shipped. Had inquired about my order over a week after because no tracking number. Received tracking number and website stated unfulfilled. The company gave me a run around for several weeks, changing my order number and even saying that the order was misplaced. Now they say that the majority of my order is not in stock, trying to issue me a refund for those items & a hoodie(so I can advertise their brand), after holding my money for a month and not shipping my product!

  

  Business Response

  Date: 02/22/2023

  Hi ******, 

  So sorry for all the confusion and back and forth. *** concluded their investigation and told us that the ******************************************* transit. We are placing protocol so things like this don't happen again. I see that we refunded your order and sent you some items for the inconvenience. Enjoy your day and we hope to earn your business in the future. 

  Customer Answer

  Date: 02/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/16/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order from redcon1 and have had an issue with my order! *** tried chatting with a representative on the website over 15 times and nobody responds! *** sent numerous emails and nobody responds! Ive called the customer service line and nobody picks up! *** left voicemails on the customer service line and nobody calls me back! I called the corporate number and left a voicemail with HR because I ran out of options! Nobody has responded! Ive messaged the Instagram account for redcon1 and nobody has responded!This company has taken my money and threw me to the Curb! They are a complete scam!

  

  Business Response

  Date: 03/01/2023

  *****,

  Thank you for reaching out to us. Sorry for all the back and forth. It looks like you order arrived and refunds were processed. 

  
  

  Customer Answer

  Date: 03/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/31/23 placed an order for $80 (order # *******). Never received a email receipt and order status shows unfulfilled, with no tracking information. Made a second purchase on 2/1/23 which shows it arriving to my door tomorrow. Then when calling RedCons customer service # there is never an answer, so it seems the customer service is non existent.

  

  Business Response

  Date: 02/22/2023

  Hey ****, It looks like you requested to have the order canceled. I want to apologize for not getting it out to you. We get thousands of orders a day and sometimes we mess up. We are learning from our mistakes and are placing protocols to prevent things like this from happening. We hope to earn your business in the future. 

• Initial Complaint

  Date:01/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 01JAN23 and was charged. It is now 14JAN23 and my item still hasnt shipped and shows as order in process. Ive ordered from this company before with zero issues, not sure whats going on with this order. *** tried to call this company multiple times with no answer and cannot get to an agent in the chat, says wait times longer then usual.

  

  Business Response

  Date: 01/30/2023

  Hey *******, 

  I am reaching out to confirm you received your order. From the tracking information, it looks like it has arrived. It see that someone on my team responded to your email on the January 14th. 

• Initial Complaint

  Date:01/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been using Redcon1 products for several years now. They make an excellent product but their customer service and shipping experiences are 3rd world. They are a smaller company that has far exceeded their ability to responsibly conduct business on a national level failing to maintain products on shelves in stores and in Amazon inventory in which is where I switched to purchasing the last couple years due to horrible order pick/ship times from ordering direct with Redcon1. The last time I ordered (direct) was about a year ago and had to wait about 2 weeks to get the order. (Again, these are for products that were available and ready to ship). This most recent order I placed for about $350.00 on December 30th, it is now January 14th and the order has yet to be picked/shipped and they have failed/refused to answer two separate emails inquiring about the order. Someone from the BBB needs to consult the owner of this company on negligent practices and how to operate responsibly if they continue to do business on a national level.

  

  Business Response

  Date: 01/30/2023

  Hey ****, 

  It looks like our team is shipping out a new order. I looked into your new order and it looks like you are going to receive multiple boxes. Your first box should be arriving soon. 

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 21st 2022, I submitted an order through redcon1 (*******). On 12/22/22, I received an email stating my order was being processed. A week went by and ***** it was a very busy time (holidays), I did not push for tracking number. On January 3rd, I still havent heard or received any communication about my order. I emailed customer service to check on the status. Only after inquiring about my order did they present a tracking number. I proceeded to check the status and it stated label printed. So I gave it a little more time for *** innovations to pick it up. On 1/6/23 I emailed customer service again,This time asking if my order was lost.. customer service replied 1/6/23, sending me the same tracking number I already had, saying its been shipped. I contacted *** at this point and they told me: label was printed but the package never made it to their trucks. I emailed Redcon1 customer service back, this time I shared the information *** provided - never received it, its still with vendor. The Redcon1 rep proceeded to apologize and said it probably was lost in transit (even thought *** never picked it up), and generated a new order.. Great, im happy, my order is finally coming ! January 6, 2023 - i received 2 new emails, order confirmed, order being processing. January 13, 2023, 1 week after, no status change. I send a lengthy email to customer explaining my whole ordeal with both orders and all they sent back was the same tracking number I already had.. no updates, no reason why my orders were delayed and or cancelled.. just heres your tracking number. I called numerous times, I tried using the chat system, said customer service will be with me in 6 minutes. I waited 12 minutes without closing the chat and still nothing. Im beginning to think they want me to cancel my order and ask for a refund. I purchased supplements during the 50% holiday sale. I saved $97.00. Makes me think they are delaying me purposely. Absolutely horrible experience with Redcon1.

  

  Business Response

  Date: 01/26/2023

  ******,

  Thank you for your feedback. You have every right to be upset. We've shipped your order out three time and the carrier can't manage to deliver it you. I wish REDCON1 could hand deliver it you. We are working on finding a better solution for our customers in ******. 

  Customer Answer

  Date: 01/29/2023

   
  Complaint: 18810412
  
  I am rejecting this response because:
  I ordered 3 Halo bottles on 12/23/22 (order # *******) and it shipped to ******, no problems. Actually pretty quick ! 
  I personally think it has something to do with the ****** Warehouse.. Is it possible to ship my supplements out from another redcon1 warehouse? Maybe from *******, their main hub? 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/30/2023

  Hey ******,

  We do not ship from ******. We have warehouse in ******* and *********. We no longer ship from *******. I understand you are upset. When I pulled up you order we refund you the money. 

  Customer Answer

  Date: 02/02/2023

   
  Complaint: 18810412
  
  I am rejecting this response because:
  I submitted another order on January 26th, a 4th order (Order #*******) hoping it would get through. But its still being prepared in ******. 
  

  per my tracking app, shows my order being processed in ******. Maybe this is the problem? You dont have a warehouse in ****** but the orders are being sent there?
  

  All of my 4 orders were being  processed in ******.. maybe worth looking in to? 
  

  i really hope this is the problem and we can resolve. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: NO. ******* Pleaded Order: 12/26/22 As stated above, I ordered from REDCON1 12/26/22. On the website and based off of what I read, shipping takes 2-4 business days. It has been 10 days and my order still is processing and hasnt shipped. *** tried to contact, send emails, and no response to what is going with my order. I would like to know when I should be expecting my order or if I should cancel my order and order somewhere else. Im super understanding that it was around the holidays and some packages taking longer to ship, I just didnt expect for the order to still be processing and not shipped.

  

  Business Response

  Date: 01/30/2023

  Hey ******,

  Thank you for reaching out to us with your concerns. I wouldn't be happy if I had to wait almost three weeks to receive my order. I looked into your order and it looks like there was an inventory issue. We've implemented frequent inventory counts to prevent issues like these from happening again. So sorry for the delay. We hope to earn your business in the future. 

• Initial Complaint

  Date:01/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number #*******. I'm still waiting for an order from 12/22/22 to get shipped. Their website says that it takes about 1 to 3 business days for delivery. I reached out to customer service on 12/29, which was roughly 5 business days after I placed my order. I was told my package would be shipped out 12/29 or 12/30 at the latest, and as of 1/1/23 my package has still not been shipped yet and my order is reflecting as unfulfilled.

  

  Business Response

  Date: 01/25/2023

  Hey ******, 

  Thank you for bring this to our attention. We fulfill hundreds if not thousands of orders a day and sometimes we mess up. This was our first holiday with our new warehouses and we've identify some opportunities. We are making improvements so this does not happen again. 

  Customer Answer

  Date: 01/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made yet another order with redcon1 and again its been over a week and no update.., Im not exactly sure whats going on with this company but they have a logistics nightmare going on apparently. There always seems to be an excuse why their processing takes longer than they suggest( they suggest 2-4 days which has NEVER been on time).. wrote them an email and they have given me every excuse in the book from new whare houses to hurricanes(I ordered after the hrricane which didnt even touch where they are located) I really wanted to get behind this product but the actual people running this circus make me feel like its all a scam so now I dont even trust the authenticity of their products

  

  Business Response

  Date: 01/30/2023

  Hey ******, 

  Thank you for your feedback. It looks like our team has addressed your concerns with the truth. We have nothing to hide and we are not a scam. As we continue to grow, we are placing protocols and strategies together so issues like these don't arise. Some of our logistical issues are the result of growing too fast and trying to keep. We are super excited about our future. We'll be here if you decide to give us a chance in the future. Take it easy!