ComplaintsforPrescription Assistance 123, LLC

• Initial Complaint

  01/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I renewed my paper work for and Doctors prescription to Patients assistance 123 in December for the year ****. They received my documents but claimed they did not receive documents from my doctor. Since December and now on going denial that they have received the documents faxed to them by my doctor . Each time giving me what they claimed was the correct Fax number including a expedited fax number and each time my doctors assistant faxed it over using those numbers Patient Assistance 123 claimed nothing was received. Why are they doing this to me what is happening to those faxed documents? I had faxed my documents to them which included copies of my social security card what happened to that ? You are taking 60 dollars a month out of my bank account every month but I can't get a single refill of Ozempic or Jardiance I have type II diabetes the drugs were working but now Patients assistance has cut me off even though they are still taking my money , it appears to be some sort of sick game or plain negligence why is this happening. You are forcing me to cancel this so called membership despite of my health. Help me !!

  Business response

  01/15/2024

  We spoke with this customer and he agreed to take down this review. Everything stated here is *****************, as his doctor's ****** has never sent any documents to us. We cannot continue without the correct documentation and he and his doctor's ****** knows this. We hope that this review is taken down because it is inaccurate and the customer agreed to this. 

  Customer response

  01/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  12/21/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am the Legal Guardian to my mentally handicapped sister that needs mental health medications. She was wrongly informed to contact "CRX123" for discounted medications. The enrollment fee of $50 was NOT communicated prior to paperwork. I called to get that enrollment fee reimbursed and the agent said it's not reimbursable because she (my mentally handicapped sister) signed paperwork. I informed the agent that this must be an oversight and that my sister acted alone and it needs to be reimbursed otherwise I'd need to speak to a Manager or I will file a complain with BBB as there are already numerous complaints. The agent hung up on me, hence the filing of this complaint because (1) they are fraudulent and (2) they took advantage of a mentally handicapped individual by cohesion of getting a bank account number from her which I'm sure could be a violation of the American Disabilities Act. This complaint needs to be known so other individuals are not wrongly advised or other handicapped people are not taken advantage of!

  Business response

  12/27/2023

  After reading this customer's family member's complaint, we were unable to find the account because the person filling out the complaint is NOT a customer and did not give us the actual customer's name. Please delete this comment as the person writing it is clearly NOT the customer and the complaint, therefore, is not valid. If the person complaining would let us know who the actual customer is, we could look up the account and see if there was actually a problem or not.

• Initial Complaint

  10/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When plugging in a search for the financial assistance program for Novo Nordisk, this company Rx123 was the first to pop up. I totally thought that this was the actual company or at affiliated. So the first contact was a fast talking, salesman type person that uses specific wording to unaware, desperate customers. So, in actuality, its not a scam per se, but the tactic is manipulative. I was made to believe that there was an enrollment fee of $59 & $60 thereafter, every month, for the medication. I found out a month later that $60 is NOT for the medication. Its a monthly fee RX123 charges to submit your paperwork, that ********** doctor fill out. They are NOT advocates at all. They are emailing you the exact copy of the *********** application that you can obtain yourself from the company & submit yourself. After a month of waiting for meds & still nothing but excuses of why I had not received my meds yet, after paying $109 right away, I contacted Novo Nordisk myself. I was in their system, but still not approved. The representative put me on hold and in 5 minutes had me approved. My medication arrived at my doctors office in three days. I found out, due to Hippa laws, NO person can call for a patients info. So these so called advocates are lying. Thats why it took me 5 minutes to get an approval. I was the patient. If I didnt, I would still be waiting for my meds. The excuse I received was the company was so backed up due to shortages, etc. So in a nutshell, RX123 are charging $60 a month for an entire year to do absolutely nothing!! I received a 4 month supply at one time. So for at least 4 months, why would or how could this company charge $60 a month? To do what?? I received a $59 refund. The other $50 they said was for their service. They emailed/faxed the paperwork that I & the Dr. filled out. Easy $$ for them! By the way, my meds are FREE for a yr. & no fees by being my own advocate. The scam comes into play when they lied by omission!

  Business response

  10/02/2023

  This complaint is completely unfair and inaccurate. The customer is now the one omitting clear and important information. We constantly work on our customer's accounts, make sure they get approvals, help with refills, new paperwork, questions, etc. Basically anything the customer asks for ******************** with, we provide. The fact is, this customer, and most others, would get themselves denied if it were not for our assistance. This customer is putting false information out there and it will hurt other people who are in need of assistance. The fact is, this customer understood our services, and understood exactly what we did. They simply decided to use us to get approvals and then omit the facts of how we assist in the beginning and continuously throughout the next year or more.

  Customer response

  10/04/2023

   
  Complaint: 20682031
  
  I am rejecting this response because:

  
  They are accusing me of giving false information. I am attaching emails . As you can see in my 1st email to them on September 14, 2023, I literally state I paid for my fee & meds on August 23, 2023 & they do not correct me. A month after I sign up they state the $60 each month is a fee.  They knew I was onto them & finally stated it. Im not a liar & do not feel like going through all of this, but doing so to inform others. Its a sneaky tactic in the wording at the initial phone call is where they get you to believe that you are paying for meds each month. They seem to be doing that because thats how they are making their money. The only way they can make money is by charging a monthly fee.  The company, Novo Nordic, specifically told me NO ONE, not even third party advocates, can access your account with them. They assign a patient ID# to each patient. I gave them the one RX123 gave me & it was incorrect.  She gave me the correct # & got me approved in 5 minutes, something RX123 was waiting on & was advocating for supposedly.  RX123 could NOT call them & ask anything on my behalf. No tracking for shipping because they cannot talk to them on my behalf & receive that information. Again, the only thing these people can do, according to Novo Nordic, is send in completed documentation by the patient & doctors office. But the patient can literally do this themselves for free. 
  
  Sincerely,
  
  *****************************

  Business response

  10/11/2023

  I reject the customer's rejection. Again, they are making things up. They signed paperwork that stated they understood exactly what our services entail and the fact is that we got this customer approved for medications that he would have been denied from if it was not for our assistance (they did not send in everything correctly at first and did not send in all the information needed). This customer is putting other peoples medications at risk because they are unaware of how these programs work or how to do them. The fact is that the customer received our services, agreed to our Terms of Service in signed paperwork, but then decided to go on without us. That is completely fair, but lying about what our company does and how we assist our customers is unfair and disingenuous.

• Initial Complaint

  07/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On July 3 2023 I paid *************** $99.95 for prescription assistance . As of July 12, 2023 I have received nothing. I called several ph numbers to get in touch to cancel. I was told I needed to pay $3.95 on another card to get a Free gift card to get my refund. I refused and they hung up. I have contacted USAA to dispute the $99.95 charge. This company is not reasonable. Paying to get a charge refunded. ***************************** ************

  Business response

  07/13/2023

  I am sorry the customer is not satisfied, however everything stated here is completely false. The customer never called us back once, and clearly called a different phone number. The message he states sounds like it is from another company and he was just calling the wrong number the entire time. We are more than happy to give a full refund to customers who are unhappy, however everything he has states is false. This message should be taken down for the simple fact that the customer enrolled and never contacted us since.

• Initial Complaint

  07/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On March 29, 2023, I paid Prescription Assistance 123 $109.95 which is the initiation fee to join for savings on non-generic prescriptions. On May 8, ****, I paid $***** for the first months membership. I had completed all the necessary paperwork and was told that I was eligible for the program and that I would be able to purchase Restasis at a discount if I paid $59 per month. They failed to contact me in a timely manner to inform me that there was insufficient paperwork to complete the assignment and so they again billed me on June 7, 2023 for $***** and then again on June 16, 2023. After complaining about the bills with no shipment due to my doctors unresponsiveness and unexplained stalling by PA to get a response, I was reluctantly granted a refund of the June 16 payment. In the meantime, I had to renew my current eye drop prescription (90 day) for $136.80 as I couldnt do without. Since I have had nothing but bills from PA, I believe I am owed a refund of $119.90 (the May 8 and June 7 payments of &***** each. I am not asking for a refund of the initiation fee but to be charged a total of $229.85 and have received nothing is not what anyone would expect. Now, if they want to put the blame on my doctor and me, I will say that the stalling done by them in not keeping me informed in a timely manner contributed to the extra billing charges. I gave up on them because of poor communication and sloppy management by the staff including incredible rudeness on the phone. This is not a company out to help with prescription costs as far as my experience goes. I ended up wasting a lot of time and money with people who are not interested in helping.

  Business response

  07/07/2023

  I am very sorry that the customer was not satisfied with the original refund that we issued. We would gladly issue another month refund, even though, as the customer acnowledged, the doctor did not fill out their portion correctly. We received the customers documents and then immediately sent them out to the manufacturer. Once we found out the problem, we contacted the customer on the exact same day (a month after we sent the documents out, which is standard processing time). The customer was not satisfied with our answers, which was that the doctor needed to send out the correct documents with the correct information. This is something that we cannot change- the doctor was incapable of filling out paperwork correctly and that caused the problem. Either way, we will gladly issue that second refund if we can speak to the customer over the phone and confirm this first. 

• Initial Complaint

  04/28/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I contacted Crx123 to get help paying for a prescription. I was told there was a one time filing fee of $50. The medicine would be ***** per month. I was relieved and agreed. My card was charged $****** on 4/10/23. I have called the company 6 times because I'm completely out of my diabetes medicine as of last week. I keep calling and leaving a clear message and phone number. I have also sent an email.Is this a felony crime for this company to collect my insurance, medical, and proof of income with no intent to provide medicine? In addition to this, my doctor gave her Rx number and signature by fax. The doctor and I mailed hard copies in the same envelope to make sure I could get my medicine for $*****. Should I alert my doctor that her information was collected and I'm not being given the medicine she prescribed?I wish to have a full refund of the ******. Since the $***** is a monthly subscription fee as other complaints I've read, I don't want that money to be charged in May 2023 or ever again. I was told the $***** was the charge from ****************, the makers of ******************** has put my life in danger because each time I called I told them how many doses I have. I am out as of last week yet I did not get emergency help. I will not have a shot for possibly another week or two thanks to this company.

  Business response

  05/01/2023

  Hi, 

   

  We spoke with this customer earlier today and they immediately regretted writing this review as it is not what they believe. They are going to cancel this review, because they are staying in our program and will be receiving their medications because of our services. We spoke with them last week to let them know they would be getting their medications, but they must have forgotten about the conversation. Furthermore, we offered the customer a full refund anyways, but they denied it and stated they still wanted our assistance. Please take down this review as the customer agreed that they do not think anything they wrote was accurate. 

  Customer response

  05/10/2023

  ***Updated Info From Consumer***

  I would like to close my complaint against CRX123.  Thank You, ************; K****
  

• Initial Complaint

  12/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 14, 2022. I contacted prescription assistance 1 to 3 and spoke with a gentleman named *******. He advised that he could indeed help us get my husbands prescription but first we need to pay a $50 enrollment fee and the first months medicine charge a 59,95, before he could email an application. This didnt sound right to me. So I called your office and asked if this was a good company. The representative I spoke with advised that this company had a B+ rating. So I called ******* back gave him my husbands debit card information. He emailed an application which required quite a bit of effort on my part to get around and gather all the information that was requested including two visits to his physicians office for form completion and a prescription. I was never advised that any point that the $59.95 a month fee was a service fee in fact ******* flat out said that it was for the medicine! I called to make sure that my email of the application had been received and I was advised that because I took pictures with my phone of all of the information and emailed it. It was unacceptable that I would need to go and have it faxed to them which I did. I called the next day to make sure fax was received was advised it had been received. A week goes by and I called for status and was advised that it takes 5 to 7 days for application to be processed. So I called back and was advised that it had been processed by prescription assistance 123, but then it has to go to the pharmaceutical company and that is another 7 to 10 business days. I was advised that it would be due to be returned to them by December ********************************* with a status. I never heard anything from anyone so I called today. A lady named ***** advised that the application was back from the pharmaceutical company, and that my husband had been approved for free medication. And this and only this time was high advised that the $59.95 was a monthly service charge. The pills were free but that he would have to pay $59.95 a month to continue to receive them that this amount was indeed a service charge for their services. when I advise ***** that this was not told to me ever before she got loud and rude and said that it was in the email I was sent. To which I said to her we were not ever sent the email until after we made the payment of $109.95. She said oh yeah thats correct $50 for an enrollment fee and $59.95 for the monthly service charge again I told her that was never said to us that this was the first time we were hearing that the $59.95 a month was a service fee. She advised that she couldnt help that we were not informed but that that is what it was and we had to pay it at which time my husband spoke up and said no I want this canceled. I want my refund and she would not let him speak to her. She would not let him explain the situation, and how we had been misinformed. She just kept saying that she needed to be the one to do the talking, and he needed to be the one to listen . We had to get a hold of our bank and stop any future payments to Prescription Assistance 123. We want a full refund of the $109.95 that we paid on November 14, 2022.

  Business response

  02/07/2023

  I am terribly sorry that the customer was not happy with our service, or the services that we provide in general. Our goal is to assist customers get approved for the patient assistance programs. We provide our industry-knowledge and make sure everyone gets approvals, gets their medications in a timely manner (as well as refills), and answer any questions customer's *** have regarding the process. This customer received our services, btu simply did not wish to continue. Perhaps there was some confusion upon enrollment, but we always strive to provide our services as quickly and clearly as possible. 

  Customer response

  02/09/2023

   
  Complaint: 18578818
  
  I am rejecting this response because: the response is not truthful.  The program associate was completely misleading. Failed to be truthful as he plainly stated that the monthly fee was the price for the medication.  Then later advised it was their fee for helping.  
  
  Sincerely,
  
  ***************************

  Business response

  02/09/2023

  i spoke with this customer on the phone a couple days ago and went over everything and even offered a refund. Furthermore, we sent this customer documents stating exactly what we do and exactly when and how we charge for our services. This customer signed an affidavit attesting that they understood exactly who we are and what we charge for. On top of this, all of our phone calls end with a recording of us going over our monthly charges and what we charge for. This customer was told what we do several times, and sent that information in written form, which they signed and sent back to us. 

• Initial Complaint

  12/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My wife **** was referred to this company and applied for aid through them back in October for paying for some really expensive meds. They wanted our credit card number and said they would not charge us if we were not approved. Well, we were not approved, we notified them and were told we would not be charged. We HAVE been charged 59.95/month the past two months. We want a refund and to be taken off of their list.

  Business response

  02/07/2023

  I am sorry that the customer received a denial letter, however the customer has not called us one time since enrollment. We have a policy of 100% refunded payments if there is a denial. We believe the customer has not been talking to us, but has been talking to another company instead. We have called the customer to offer a full refund, but have yet to hear from them yet. They are obviously due a refund, so there is nothing to worry about!

• Initial Complaint

  08/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 8/10/22, I paid an enrollment fee of $50 + $49.95 and faxed a copy of the application twice. Now I am trying to find out the status of my request and they are not taking my calls. I have left messages with no response. I get down to calle #1 and they want me to leave a message. I am beginning to think this may be a scam. I am keeping close check on my credit card account that I used for the payment. If you can help me with this, I would greatly appreciate it. Thank You.

  Business response

  02/07/2023

  This customer was issued a full refund the first day she asked for it!. We gave her the full refund on September 27th, 2022. She also was given a full refund by her bank. She was essentially issued a refund twice. In regards to our phone system- at the time when a customer reached number one in line and nobody picked up the phone, it went directly to voicemail (which we respond to within 24 hours). In our notes, it looks like we called this customer several times with no response as well (after her full refund). 

• Initial Complaint

  02/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I applied for Rx assistance in the fall of 2021. The rep that I spoke with did not inform me that he did not work for the Rx assistance company but rather a company that "helps" to file for assistance. I was told if I was denied assistance then I would receive a refund and not be charged further. I was denied and I was charged as follows 0929 $109.95, 11/08 59.95, 12/07 $59.95, 01/07 59.95 for a total of $289.80. When I called about these charges I was connected with Todra who very rudely informed me they were patient advocates and did not work for the ** program company. If they are advocates why are they stealing from people. She also stated that they don't know if a patient is approved or not but that they had requested income verification from me in October and never received it. I show no record of being contacted and she could not provide any record to me. If they in fact requested information and did not receive it would that not be obvious that the application was denied. How could it have been approved if all the correct information was not received? Todra stated that they would be happy to refund 3 months of payment. This is not acceptable. I would like the $109.95 refunded as their original rep did not provide correct information.

  Business response

  02/09/2023

  I am very sorry that this customer is upset about our services, however they were issued three refunds like they requested. We would gladly give a full refund, however we have not been able to reach them on the phone. We have call nonstop for the past three days, leaving voicemails and missed calls without any response from them. In this case, the customer was due a full refund because of their denial. This was a clear miscommunication and the customer would have received a full refund. I would love for the customer to give us a call back and receive their full refund. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩