Business ProfileforPrescription Assistance 123, LLC

I renewed my paper work for and Doctors prescription to Patients assistance 123 in December for the year ****. They received my documents but claimed they did not receive documents from my doctor. Since December and now on going denial that they have received the documents faxed to them by my doctor . Each time giving me what they claimed was the correct Fax number including a expedited fax number and each time my doctors assistant faxed it over using those numbers Patient Assistance 123 claimed nothing was received. Why are they doing this to me what is happening to those faxed documents? I had faxed my documents to them which included copies of my social security card what happened to that ? You are taking 60 dollars a month out of my bank account every month but I can't get a single refill of Ozempic or Jardiance I have type II diabetes the drugs were working but now Patients assistance has cut me off even though they are still taking my money , it appears to be some sort of sick game or plain negligence why is this happening. You are forcing me to cancel this so called membership despite of my health. Help me !!