Reviews
This profile includes reviews for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 104 Customer Reviews
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Review fromBria H
Date: 04/12/2025
1 starI am writing to express my deep disappointment regarding the appalling level of service I received at your store located at ***************************************************, on Saturday, April 5th, 2025. As a regular customer I was stunned by the complete disregard for professionalism, customer care, and teamwork displayed by multiple employees during my recent visit. I entered the store shortly before 7 PM and patiently stood in line behind two customers. The cashier was engaged in a lengthy, casual conversation with each one. At no point was there any sense of urgency or consideration shown for a waiting customer. While I waited, an employee from the *********************** walked over to the register area, yet did not acknowledge my presence, offer assistance, or communicate that the store would be closing soon. After finally being able to purchase and apply a $5 Office Depot gift card, I proceeded toward the print area. It was then that a team lead abruptly informed me that the store was closedoffering no flexibility, empathy, or attempt to provide service despite my visible presence and the fact that I had just completed a transaction. This entire experience was a blatant display of poor leadership and a lack of basic customer service skills. Not one employee made an effort to communicate clearly, show courtesy, or advocate for a paying customer. The **************** employee, the cashier, and especially the team lead failed to operate with even the slightest regard for what professional customer service entails. It appeared as though the team lead was more interested in exercising authority than in resolving the situation with care and competence. Moreover, the complete absence of teamwork was glaringno one stepped up to support one another or me, the customer. This incident reflects poorly not only on the individuals involved but on the Office Depot brand, as a whole.Your customers deserve better.
Office Depot, Inc.
Date: 04/23/2025
Dear BBB,
Thank you for forwarding our customers review. We have reached out to the customer with a request for their phone number, aiming to facilitate a more direct and effective dialogue. Our goal is to discuss their concerns in detail and work towards a swift and satisfactory resolution. We believe that a phone conversation will significantly aid in achieving a positive outcome for all parties involved.
In the interim, we are proceeding with the necessary steps to update this complaint in your records and are moving towards its closure. However, we remain fully committed to continuing our dialogue with the customer and resolving their concerns to their satisfaction.
Thank you for your attention to this matter. We appreciate the opportunity to work towards a resolution and maintain our commitment to customer satisfaction.
***** *.
Executive Customer Relations
**********************
Case # ******-000623Review fromKristal H
Date: 04/11/2025
1 starOffice Depot’s handling of a Business Select subscription cancellation and refund for an HOA has been deeply disappointing. The subscription was cancelled just days after the trial period ended, yet a charge was still processed. Three documented calls were made between August 2024 and January 2025, with assurances during each that a refund was in progress. Despite these repeated confirmations, no refund was ever received. During the third call, a representative noticed that the second phone call had not been properly documented—an odd issue, considering the case number from that call was correctly recorded. Due to this inconsistency, the case was escalated in February 2025 to Robert Brown in Executive Customer Relations. He also confirmed the refund would be issued. However, no refund followed, and a follow-up email received no response. This experience reflects poorly on the reliability and professionalism expected from a company of this size. Businesses should honor their commitments, especially in matters involving billing and customer trust. Based on this experience, even signing up for the free trial of the Business Select program is not recommended. A resolution is still being sought to receive the refund promised months ago.Office Depot, Inc.
Date: 04/22/2025
Dear BBB,
I am writing to provide an update regarding a customer review that was recently brought to our attention. The review in question pertained to a $49 credit that was reportedly issued but not received by the customer. Upon receiving this complaint, we promptly initiated contact with the customer to investigate the matter further. During our discussions, the customer informed us that the original card, to which the credit was issued, was no longer valid due to it being compromised in an unrelated transaction. Understanding the situation, we worked closely with the customer to obtain new card information to facilitate the credit.
I am pleased to inform you that we have successfully issued a full credit in the amount of $49 to the customer's new card. We have communicated to the customer that they should allow 3-5 business days for the credit to be reflected within their account. We take customer satisfaction seriously and are committed to resolving any issues that arise promptly and efficiently. We appreciate the opportunity to address this matter and ensure that it has been resolved to the customer's satisfaction.
Should you require any further information or clarification, please do not hesitate to contact us.
***** *.
Executive Customer Relations
**********************
Case # ******-000890Review fromMe C
Date: 04/03/2025
1 starI had a very uncomfortable experience at the *********, **, store 667. I will never go back because of the General Manager ***** *******. Two weeks ago, I recycled 10 ink cartridges to get the $2 per reward. I got instructions to come back on April 1 to turn in the last cartridges to get all my credit. They said I could then spend the amount for all the total in cartridges and handed me the brochure. I went to the store on April 2 and explained the situation to the cashier. She looked at my account and said there was no reward deposited for last month. She explained that they must have expired. I explained the entire situation to her and then to the manager on duty, *****, who was extremely understanding. She said she would make it right, so I said I would shop right then and there for the total. Her shift ended before I was done, but she said she would tell the next manager. Later I walked up to the cashier and he began to ring me out and called the manager, ********. The manager was busy and gave him instructions. Then, a different person walked up, ** *****. The cashier said he was ringing me up with instructions from the manager. ***** ignored him and began questioning me and was very rude to both of us. The cashier eventually walked away. He asked a lot. ***** also said I should get a % back and not $2/. A percent of what I asked? I pointed to the brochure that showed he was wrong. ***** looked at me like I was beneath him. I asked if he was the manager and then for his name. He eventually waived the purchase even though I owed $2.61 more. That last effort did not erase the absolute creepiness from this guy. I have never met a person with such a toxic masculinity complex. I guarantee theres a lot of turnover in that store because of him. For $36, the store lost all my business for the rest of my life and anyone I tell. No, I dont want him to call me to smooth things over. I saw all I needed to see already. I just feel sorry for the employees.Office Depot, Inc.
Date: 04/17/2025
Dear BBB,
Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. The customer recycled 18 cartridges across March and April 2025 but did not make qualifying purchases in November 2024 or February 2025 as required by the program. To support the customer, we've extended their eligibility for rewards to March 2025, provided they make a combined purchase of $20 or more.
We also want to acknowledge the customer's feedback about their store experience. We've taken their concerns seriously and have informed the management team at the involved location to ensure corrective measures are implemented.
Our commitment to customer satisfaction remains a top priority, and we appreciate the chance to address and rectify any issues brought to our attention.
Please let us know if we can be of any additional assistance with this matter.
***** *.
Executive Customer Relations
**********************
Case # ******-002919Review fromPamela S
Date: 03/27/2025
1 starTwo years in a row I have trouble with the charge for my tech support. Office Depot charged me twice on my credit card. I called and asked to be taken off tech support. They did take one charge off, but not the other. Since I am not well I did not pursue it.This year I got an email that the tech support would resume automatically so I quickly responded to the email that I am not renewing the tech support. It didn't matter. I wound up getting charged. I then called promptly Office depot and cancelled. It didn't matter. I called again when I got the bill. I called today Office Depot because I did not get credit on my credit card. I hope this time I will get credit. I really feel that this is a scam.Office Depot, Inc.
Date: 04/07/2025
Dear BBB,
Thank you for forwarding our customers review. We have reached out to the customer directly regarding this matter. Upon receiving the review, we took immediate action by reaching out directly to the customer to extend our sincerest apologies and offer additional assistance. During our communication, we identified a technical support subscription associated with the customer's account, which has since been cancelled. Additionally, we noted that a ****** subscription remains active.
We are pleased to report that we have received a response from the customer, indicating that they are satisfied with the actions taken and that no further assistance is required from our part at this time.
I hope this helps. If you have any additional questions, please let me know. I am here to help.
***** *.Executive Customer Relations | **********************
Case # ******-002975Review fromSherry B
Date: 01/30/2025
1 starI ordered a new file cabinet for my new office on Dec. 31. It was to deliver on Jan 02. At 9:00am tracking said it was delivered at 5:52AM & "left in a safe place". A chat was started to find out where "a safe place was" & who signed for it. After a lengthy chat, the agent said Office Depot's carrier Veyer said it was "lost". A credit would be issued & I ordered a new one. At 1:15 that afternoon it was delivered, but damaged & completely useless. Now a lengthy phone call later, the new one would be delivered on Tue 7th & bad one picked up. Lengthy phone call on Wed. New one was awaiting approval, then on hold, then on backorder. When a confirmation of cancel wasn't sent, another call, it's not on backorder. It's delivering next day. Tracking said "out for delivery" for two days. Next week, they refused to cancel & it would deliver Tue. Tuesday, yes it's on it's way. Later that day, no it won't deliver, it's in transit to them. The next day they will cancel but will take ***** hours. It delivered that afternoon, but no arrangements to pick up the damaged one. The return has been since scheduled several times & each time, no show & no call after having to give them from 8:30am to 5pm to show up. It was scheduled to be picked up on the 30th again. The driver showed up at the front office on the 29th. She was directed to the opposite side of the building. She drove off, left. Now they say they will pick up on the 30th, if not they will pick up on the 31st between8:30am to 5pm. Until they get it back, no credit for it. Numerous times they said they did an ******************** would call me in ***** hours to get it resolved. They never called & I found out that's because there were No escalations done.Office Depot, Inc.
Date: 02/07/2025
Dear BBB,
I advised the customer to discard the defective cabinet, and we will not require the customer to return and will issue full refund. I spoke with customer, and they agreed with this outcome.
Review fromGlen N
Date: 01/26/2025
1 starI am contacting you to lodge a formal complaint against an employee supposed " manager" at the Glen Carbon location 6449. This incident happened on 1/25/25 around 12:15pm. I am a senior citizen who has been down ill for a week. On my first outing I came to your location with 3 bags of material to shread. Entering a youg lady with sweatshirt & jeans no uniform was behind the counter. I waited my turn. From the time I walked in I noticed a sour look on her face. So when it was my turn I told her what I wanted. She instructed me to move the items over to weigh. I did and when I did I stated " Hey smile is Saturday" trying to be nice & cheer her up. She stated " OH GEE JUST WHAT A WOMEN WANTS TO HEAR" very snarky. I commented I guess so. I dropped the bags on the counter. She weighed the material and then told me, now you take them over to the containers, dump it in and come back to settle up. I did, there was a very large lady checking out. When done I told the lady who checked me out have a blessed day. I told the so called manager she needed to learn how to deal with "customers". Then she told me " THIS IS NOT THE 70'S, YOU NEED TO LEARN HOW TO TREAT WOMEN. At that time the large lady was standing there with a smile on her face. I asked for manager info. She stated " your looking at her" (again an attitude). I " lost it" and told her to "F" off & then said I wanted a local rep. I was given this card by the large lady. 1) I was trying to cheer this person up. I never had or would "any" intention of a " ******" comment. With her attitude it was taken that way. 2) When a youg person who has no "life" experience, should never assume to tell there Senior out of " SIMPLE" respect how they should act or be anytime or anywhere. 3) You NEVER insult a "customer". Maybe, sorry you feel that way, do you wish to speak to a superior, etc. NEVER, NEVER, NEVER treat a senior citizen, let alone anyone else like this. 4) I "expect" a written apology from her.Office Depot, Inc.
Date: 02/14/2025
Dear BBB,
Thank you for forwarding our customer's complaint. We have addressed the matter directly with the customer. At this time, we have not received a response from the customer. Additionally, the store has reached out directly and left a voicemail, but has not been successful in connecting with the customer. We remain committed to resolving this issue and are available to assist the customer should they choose to respond.
Please let us know if we can be of any additional assistance with this matter in the meantime.
***** ****
Executive Customer Relations
**********************
Case # ******-023045Review fromThomas J
Date: 12/20/2024
5 starsMy wife and I had just bought a Christmas present for the widow of my best friend, and we were anxious to get it to her before Christmas. We walked into the ***** drop point in Office Depot at ******************** and explained the situation to ********. We didn't have a box or cushion wrap or tape or anything except the gift to be sent, and ******** was very helpful to point out where we could find these things in the store. She also helped us to select a shipping method which would get our gift there on time for the holiday. ******** was very professional and polite as well. Thanks to her, I will be going back to Office Depot for my future shipping needs.Office Depot, Inc.
Date: 12/27/2024
Dear BBB,
Thank you for forwarding our customers feedback. We have reached out to the customer directly, thanking them for their review. We have also passed this positive feedback on to the field management team resonsible for the store location so that the associate is recognized for their efforts.
Please let us know if we can be of any additional assistance with this matter.
***** ****
Executive Customer Relations
**********************
Case # ******-001057Review fromKathleen C
Date: 12/10/2024
1 starWe had an old Gift Card in the office that we were trying to find the balance on. The online ** check system rejected it, likely because it was old. After 3 calls to ***************** and a run around by the automated system, I finally got a live person to talk to. Took here awhile, but she finally came back saying the balance was $82.60. I asked if it had to be used in-store, as I'd already tried to use it on an order on-line and the system said that this gift card could not be used online. After some more discussion, she said she could place the order from her end and apply the gift card. Great! She pulled the items together in and order, confirmed the amount - $82.09 - then asked for a store card or a credit card, explaining the system required that even when the ** was more than the order. So I gave her my company ****. The order went through - she SAID on the ** and I would receive an email receipt shortly. It came in just as I got off the phone. And, the receipt showed the entire purchase as charged to my company ***** I called back **************** again, went round & round the automated system, finally getting a human. Asked her to check the order, and if it was charged to the **** to please cancel it. She went off for awhile, came back and said the order could not be cancelled. No good reason why not, as it had been placed less than an hour ago. I asked for a supervisor, sorry - no supervisors available. She did say she would place a REQUEST to stop the order, but that was all. She said we could return it after delivery. RIDICULOUS! Told her we were not wasting our time to return an order they LIED to us about. And we would stop the charge on the *** We have used Office Depot for many, many years, but will NOT use it any longer. We'd rather pay more at Staples or ****** than deal with the terrible **************** and being lied to by **********************.Office Depot, Inc.
Date: 12/17/2024
Dear BBB,
I've gone ahead and fully refunded the customer **** card back for $82.09 and apologized and advise her to allow 2-10 days for the refund. We will not require the customer to return any of the shown delivered items which means she will get the order for free as a token of our appreciation.
****** *****
Executive Customer Relations | **********************
********************** | **********, *******;33496Review fromZebre J
Date: 10/26/2024
1 starI had the worst experience at the ************ ga location. ****, the manager antagonized me and assisted everyone behind me. The staff has no sense of urgency or care for their customers.Office Depot, Inc.
Date: 10/30/2024
Dear BBB,
I apologized to the customer and the General Manager has reached out to customer directly to resolve and this will be addressed by the General Manager of the store internally to ensure this type of service is unacceptable by associates and also engage this customer.
****** *****
Executive Customer Relations | **********************
********************** | **********, *******;33496Review fromDonald D
Date: 09/29/2024
2 starsGreen Mountain pumpkin k-cups. Coffee has a burnt taste. Very difficult to drink.Office Depot, Inc.
Date: 10/11/2024
Dear BBB,
Thank you for bringing Mr. ********* concern to our attention. The matter has been successfully resolved to the customer's satisfaction.
Sincerely,
Executive Customer Relations
Case *************
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