Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** did the quote and ensured me he would be available every step of the way, I have never heard back from him. Left messages, emails, even text him. He put me on hold to make sure he had the second set of stairs charged and the second stop. Told me they were in the quote of $4500. The second guy called on the Thursday before the movers were due to be there and went over inventory and had me buy 340 cubic feet more. I was on my way to take the dog to an emergency vet appointment and he told me I had to pay the $1500 for the extra room while he was on the phone. I couldn't read any of the paperwork on my phone so he told me where to click and transfer the funds. Movers came on July 15th to move a one bedroom apartment and a 10x10 storage unit about 60% full. He had me sign several forms at the apartment which were basically blank expect for the inventory sheets. I have never used a mover so I didn't know the forms were supposed to be filled out, Got to the storage and they only took about a quarter of the storage and told me my balance was $4000. Couldn't get a hold of anyone and finally found out the $1500 for the extra space was actually $3500. Nothing to do but pay it. I tried from July 26 to get a hold of someone at **** moving to see when they would deliver. They delivered the 25 with no notice from the moving company at all. The driver then tells me I owe an additional $290. Found out the movers charged me again for the stairs and the second stop. The driver told me I should not have signed that form blank. They ripped me off. The boxes ****** told me were $6-20 at most were $45, $35 and $30. Nobody has ever responded to text, phone calls, emails, nothing. Worst customer service I have ever experienced. I was ripped off, lied to, and had no idea where everything I owned was at. I have to drive back to ** to get the rest of my stuff after paying $8290 for them to move it. Then they blocked me from getting the original paperwork.

  Business Response

  Date: 09/04/2024

  Customer was charged accordingly per the contract for space items used and any other services as stated in the contract. 

  Customer Answer

  Date: 09/08/2024

   
  Complaint: 22216728
  
  I am rejecting this response because:  I was charged twice for stairs and second pickup. I was blocked from the original paperwork from Swift. The driver gave me the paperwork he had where you can see the charge from Relo.  Swift charged me and even confirmed the second pickup address. Now the paperwork is blocked from me viewing it. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 09/16/2024

  The customer was not charged twice, the paperwork signed at pick up reflects her contract signed... 

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called them on 7/15 to switch movers for a 7/17 pickup due to lack of a reasonable timeframe from a different mover. Was connected with ******* ******. He indicated that while he can't put it in the contract, the delivery will be faster than the other options and should just be 5 days. He then indicated that they would be available to chat every step of the way and provided the quote, and we ended up spending almost double the quoted amount.The quote did not include a fundamental line item of labor and packaging materials and was incredibly misleading. Beyond that, once the pickup occurred, I received a response to only one of my inquiries that indicated that it should arrive on "8/23 or 8/24". It is currently 8/28 and our ****** shows it has not left the warehouse. We have also not received any response to our inquiries to them since the 8/21 comment that it should be here on 8/23 or 8/24.Overall, the sales *** clearly made a large list of promises and commitments over the phone and explained that they wouldn't be explicitly in the contract, but we can rest assured. It was clearly false advertising using bait-and-switch sales tactics to make verbal promises that could not be traced and then not honoring any of them.

  Business Response

  Date: 09/04/2024

  Customer was not promised any delivery dates or time frames, as per the contract we do not do that. His first available date was 08/18 and per *** regulations the movers have up to 21 business days to deliver from 08/18, we do not have any records of informing customer of delivery on 8/23-8/24... Customer has only reached out to our office once for an update and he was given the information we had at that time. 

• Initial Complaint

  Date:08/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Swift ************************************************* to move my stuff from ******** to ********. They brokered out my move without my consent to MAP Moving and Storage. MAP Moving held my move hostage and forced me to wire them exorbitant sums over the quoted price. My items arrived late and substantially damaged. Meanwhile, Swift Shift ignored my many calls and complaints. They refused to help me with facilitating the move with MAP and never returned my numerous voicemails. Their employees deceived me and led me to believe that they were a moving company and not a brokerage service.

  Business Response

  Date: 09/04/2024

  Customer hired our company to provide her with a moving company and estimate, that is what our company did when she signed and paid for her move.. The customer was not held hostage by any means, she had more items to move and per the contract price is subject to change. She signed and agree to all new charges. 

   

  Our team spoke to this customer numerous times and call logs and note logs will show that. The customer never asked for claims for damages she just wrote this review instead, she has made no efforts to ask us for any claims or help. 

  Customer Answer

  Date: 09/08/2024

   
  Complaint: 22207569
  
  I am rejecting this response because: Swift ************************************************* sold my move without my consent to MAP Moving and Storage. They falsely led me to believe that they were a moving company and not a brokerage service. MAP Moving and Storage did hold my stuff hostage while I was on an airplane. They threatened to dump my stuff on the side of the road if I did not wire them $1,250 within a timeframe of 10 minutes. They refused to accept credit card and demanded that I pay them via Zelle. All potential customers should know that ************************************************************************ is a dishonest company that will sell your move to a company like MAP Moving and Storage and then wash their hands of you. I contacted them several times throughout the moving process and left them multiple voicemails asking them to inform me of the status of my move. My stuff arrived late and damaged. Whatever you do, please do not hire Swift Shift. You will be sorry. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 09/16/2024

  The customer booked her move with us a moving broker who's job it is to assign a licensed and insured carrier to the move, which is what we did. Her contract also states this as well. She was charged accordingly per the contract. 

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired this scam of a business to move my families belongings across the country and they have been the most unprofessional business that I have ever worked with. When we originally spoke they were higher then other companies, I called back out of respect to tell them I was going with another carrier the salesman told me that they would price match any competitor so i let them price match. I told them exactly what was in my units I had 2- **************** units. With one 8x10 being 100% full which is 640 Cft3 the other 8x10 being 75% full 480 Cft3, the 5x8 50% full 160 Cft3. So in all I needed 1280 Cft3. I was told in order to price match they were dropping the Cuft3 to 1000 but they would honor the space I needed. Also I was told that it would take 3 to 4 days for them to deliver to my location once pickup was complete due to DOT laws. So scheduled the pickup on the 14th and 15th of August according to when we would arrive in ** to meet our stuff at the house. I was also told that I would receive a call on the 13th of August telling me what day and time they would arrive. Never called I ended up calling them was told they would be there on the 15th between 12-4. Never showed up during that time got a call at 4 pm they would be there at 6. They didnt show up until 6:30! Then the driver said they could only do 1000 Cft3 per contract I said that was not the agreement they lowered it to price match and that my original Cft3 would be honored. If I wanted more it would be an additional $1000. I said fine take the 1000 Cft3 I will figure out the something else. Something told me to question them more before signing anything so I asked them when my stuff would arrive he told me within 21 days! That also was not the agreement. I was told 3 to 4 days. He said if I wanted it before then it would be an additional $4500 LOL!!!! I fired them on the spot I am seeking legal action against them!! They are a complete SCAM STAY AWAY!!!They Lie about everything they tell you!!

  Business Response

  Date: 09/04/2024

  As the customer states he asked our company to match a quote he received from other companies, which is what we did for 1000 cf at $4569.00. Per contract signed we do not guarantee any delivery time frames or dates, we go by the *** schedule which for 1925 miles the movers have up to 21 business days to deliver. The customer was provided the services and refused them onsite so the deposit is non refundable. 

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22180596
  
  I am rejecting this response because:

  As clearly stated in the attachment per "contract" you clearly see the percentages of my storage units. Simple math will get how many CUFT are required for all my belongings. Just like I stated in my original complaint, I was told on the phone that so they could price match, I did not ask them to price match, the conversation was I told them they were to high and I was told to hold because they wanted to price match. So there statement of I asked them to price match is false. I am very familiar with DOT laws as I work in a DOT sensitive job. The max you would need to travel 1925 miles is 4 days and that is not even using all your drive hours for those 4 days. So that statement is false as well. They were refused on site because you broke contract. As you can clearly see in the image from my contract. Every single thing any of you say is a lie. The only true statement that came from dealing with this company is the driver showed up not in the time frame I was told but still showed up. They lie and steal from people and should be shutdown. Go look at all the negative comments from people they all say the same thing, they were lied to and taken advantage of. I was told many times on the phone that as long as I was being honest with them about how much stuff I had that there would be no extra charges. Again look at the contract you can see what I told them for percentages of my units that I had that I was honest and they lied the whole way. 

  
  
  Sincerely,
  
  *********** *******

  Business Response

  Date: 10/08/2024

  the customer was provided with an estimate and his items were requiring additional space which per the contract it does state your price is subject to change based on additional cubic feet needed. 

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 22180596
  
  I am rejecting this response because as seen in the attachment that was sent in previous response, that I told them from the start what I needed for space. It is clear as day in the contract what was in my storage units. I called several times after to ensure that I was not going to get charged on the back end and every single person there told me as long as you are being honest with what I had that I had nothing to worry about. Again as stated in the contract I was completely honest with what was in my storage units. They were the dishonest ones! Also being told a delivery date that was a lie! They are dishonest and prey on the public. You broke the contract, it is clear on the contract what I told the *** that I had in my storage units then for them to lie saying they are dropping the cubic footage only so they can price match was a double cross! I want my deposit refunded!! You all are a bunch of crooks and judging from past complaints you never try and make it right!! So for once make it right. 
  
  Sincerely,
  
  *********** *******

• Initial Complaint

  Date:08/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a disgusting predatory operation that takes advantage of their customers while they are dealing with the stress of moving and have their backs against a wall with nonnegotiable move out deadlines. They cover their trail with false advertising and multiple / frequently changing names of the operation to limit the extent of negative reviews and BBB complaints. They are currently operating under Swiftshiftvanlines, but their contract is written for a company titled All Seasons Logistics. I was not personally a victim of this scam, but a close family member recently used this company for a move. After all the goods were loaded, the company increased the original agreed upon price by nearly twice the amount of the signed contract. Upon delivery, they refused to unload the truck until the additional money was remitted and they demanded payment in cash. They also lost a significant portion of the original load and are not cooperating with finding the lost goods or providing compensation for the lost and damaged goods, some of which have much sentimental value. I am not pursuing any kind of a settlement or compensation, I just want others to be made aware of this unethical company so they can avoid the nightmare my family member dealt with. The company website advertises they have been in business for 14 working years, but their BBB profile says they have been in business since April 2024. The company website also advertises reliability and guaranteed pricing, both of which are completely false. Screenshots from the website are attached for reference. I will also add that the company has their contracts written in a very deceitful manner that, for all intents and purposes, relinquishes the company of any real responsibility for lost/damaged goods. Id encourage anyone looking for a moving company to avoid this company at all cost. Hopefully BBB will look into the unethical, illegal and predatory tactics used by this company on their victims.

  Business Response

  Date: 08/16/2024

  We cannot find this customers name email or phone number in our system. We do apologize for any inconvenience. 

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22110182
  
  I am rejecting this response because:

  The response in no way addresses the false advertising used by the company, summarized as follows: a) 14 years in business claimed on the companys website vs the BBB profile indicating the this company has been in business since April 2024 b) website advertising stating that the company is reliable and c) website advertising stating that there are no changes to agreed upon pricing.   This false advertising may contribute to new victims believing this is a legitimate company and unwittingly fall prey to the predatory tactics used by this unethical company as experienced by my family member (and many others as evidenced by the BBB reviews). 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 09/04/2024

  We apologize about your experience with our company, our contract is very clear on what is provided in our services. 

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22110182
  
  I am rejecting this response because:  

  In their response, the company did not even acknowledge the concerns addressed in the complaint. 
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22110182
  
  I am rejecting this response because:  

  In their response, the company did not even acknowledge the concerns addressed in the complaint. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Broker Swift ************************************************* gives incorrect information which is not aligned with the policies of the moving companies they work with. I was advised my shipment would arrive within 2-4 days and noted last date I am available to receive the shipment is August 12th. Somehow this was listed as FIRST date I am available to receive shipment and was told by moving company 7-14 business days from August 12. How could lines have been so crossed? Was also told I would pay for the cubic footage I end up using and that I would be refunded if I overpaid - this was confirmed over and over by **** Pleasanton of Swift Shift. Moving company and customer service for ********************************************* are refuting this - they say they never offer refunds. Fortunately the estimate was close to actual cubic footage (441 vs estimated 447) but I am still due a refund. No one is on the same page. I was told by **** that I would be dealing with him the whole time, that he would always be accesible 'our customer service is what sets us apart. We won't be the cheapest but we have excellent customer service.' Well **** has been unreachable since I sent over the money (no responses) and the customer service phone number they provided me with is not active, it only rings! Wrote an email explaining the full situation and received a rude and completely response. No one is taking responsibility and the communication has been awful.

  Business Response

  Date: 08/16/2024

  To whom it may concern,

   

  The customer signed our contracts which specifically state that we do not guarantee delivery dates and that the movers do the best they can do accommodate every customers availability. Per communication with the customer and all contracts she signed, she was very aware of  08/12 being the FIRST available date and that the movers have 14 business days estimated to arrive from that date. She was charged accordingly for the cubic feet used there are no refunds at this time, she has been emailed this information as well.  

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22106833
  
  I am rejecting this response because: this business is fraudulent, blatantly lying and misrepresenting information in order to secure customers. **** Pleasanton clearly said on repeated calls that August 12 would be recorded as my LAST available date. I briefed him on my situation in that I would be leaving the country on August 15 and the timeframe was well understood based on all our communication. He also explained and reassured me repeatedly that the cubic footage estimate was not that important because I would pay for what I actually used. What **** said differentiated them from other companies - that he would be my direct line of communication throughout the moving process - was also false. I had been communicating with ******* from the separate customer service company for 2 consecutive days but when I called back on the third day I was told no ******* works there? This business is a scam, as evidenced by the many other bad reviews and complaints.

  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 09/04/2024

  Customer signed off on a contract that states we do not guarantee any delivery dates 

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22106833
  
  I am rejecting this response because:

  The response does not address the complaint?

  Every company will have this condition stipulated but my complaint was not related to this it relates to the repeated blatant lying and/or confusion regarding the delivery timelines and conditions and service costs.

  To avoid another customer being put in this position, are the various entities involved in Swift Shift delivery services now on the same page? Shocking how wrong all the information Swift Shift provided was was this intentional to secure agreement, to say whatever customer wants to hear to make offer enticing?
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 10/08/2024

  Our team follows DOT timelines for deliveries. 

• Initial Complaint

  Date:07/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a deposit down over the phone with one of their sales **** and she told me that the deposit was fully refundable multiple times all the way until 5 days before the move. I found out i will not be moving and asked for my deposit back and they said that my refund is not refundable due to their contract. Their contract was never gone over with me over the phone and the sales *** reassured me multiple times that the deposit was refundable over a recorded line. I reached out to them over email and phone and they will not issue a refund on my deposit.

  Business Response

  Date: 08/12/2024

  The customer electronically signed a cancellation policy which states that any cancellation after 48hours from the time of booking will forfeit the deposit. The truck and other services were rendered and allocated already. 

   

  We currently have the customers move on hold in our system. 

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22072281
  
  I am rejecting this response because the sales *** that ***resents Swift lied over the phone and stated multiple times that the deposit was refundable and didnt talk about the cancellation policy. 
  Sincerely,
  
  ***** *****

  Business Response

  Date: 09/04/2024

  Customer signed a cancellation policy which clearly states there is a 48 hour window to receive the refund. 

  Customer Answer

  Date: 09/09/2024

   
  Complaint: 22072281
  
  I am rejecting this response because your salesperson lied about the way you guys do business. Please cancel this reservation 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 09/12/2024

  The customer signed a cancellation policy which specifically states in writing that you have 48 hours from the time of booking to cancel and receive the full refund.. This move was cancelled more than 48 hours after the time of booking which forfeits the deposit. We will cancel the file. 

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20, 2024 I booked ( Reference No: SW3652636 with SWIFT ************************************************* US DOT: ******* MC: ******* spoke with representative by the name of ****. For my move from ***********, ** to ************, ** (full pack, load and unload) quoted $2713.75 of which a deposite was paid in the amount of $1054 and the rest was to be paid half upon pick up and half upon delivery. On the date of pick up 7/26/24 a moving company that was contracted by swift- shift arrived approximately 4 hours after the scheduled time and before they started loading gave me another quote for almost double the price $5033 i immediately contacted the company and explained to them that was almost double my original quote and they said thats what the price is and nothing they can do about it. I asked them to pull up the recorded conversation at the time of booking where they could hear I was very detailed with the representative given him dimensions and piece by piece count but they refused to and said they couldnt help me. When I asked for a refund of my deposits they said you can either continue forward with the move or forfeit your deposits. I asked to speak to a supervisor as this is a very bad business practice I was told theyre not available and theyd tell me the same thing then hung up on me. When I called back they said were going to cancel the booking and release the driver and youre not getting a refund for your deposits.

  Business Response

  Date: 07/31/2024

  Customer signed a contract stating refusal of services at the time of pick up will forfeit the deposit, the customer required a FULL packing service which was not on his contract. He was given the price accordingly for the materials and refused services. 

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 22050813
  
  I am rejecting this response because: The full pack was most certainly part of the contract  plus that was not the reasoning they gave me for the big price difference was the fact that the tables were glass (again it states in the contract theyre glass tables) and the driver said that their company has different pricing than the broker swift-shift pricing. They have all phone call recorded and should listen to them from the time of booking to the time when I was hung up on and was told theyre canceling the booking to which I never agreed to 

  
  Sincerely,
  
  **** Aukra

  Business Response

  Date: 08/16/2024

  The customer did not have full packing services included only some materials but not for a full packing service, when the movers offered him the full service the customer refused. .

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22050813
  
  I am rejecting this response because:
  My order did include the full pack service. The issue was per the movers that showed up stating swift is a breaker and do their own pricing. A lot of time they dont know what our pricing is and its totally different 
  swift should be transparent with both their customers and their subcontractors of what pricing policy they agree to, thats how you run a good and honest business. There are lows against that to protect consumer from companies bait and switch a complaint will be filed with the Worcester county superior court for this matter, its completely against the law what they did  
  

  Sincerely,

  
  **** Aukra

  Business Response

  Date: 09/04/2024

  Customer only had $281 in packing materials which is NOT a full pack, her contract did not state she was receiving full packing services. This customer has disputed her deposit and received her funds back by the bank. 

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22050813
  
  I am rejecting this response because: The company and its employees in charge need to own up to their scam and their practices of being scam artists and  issue an apology for their behavior and treatment of customers. 
  
  Sincerely,
  
  **** Aukra

  Business Response

  Date: 09/12/2024

  We do apologize, but we are not a scam. We are licensed and insured with the *** and abide by the contract. 

  Customer Answer

  Date: 09/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Aukra

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text today (7/23/2024) from ***** who represents Swift ************************************************** ***** already knew information about me such as my name, my exact move (to *******, **) and my phone number. I asked repeatedly where this company got my information from. They repeatedly refused to answer and got angry with me. I have the right to know where they got my information from under the Data Protection Act. My identity was recently stolen and I believe a different moving company (2movers.com) was involved, and I have a theory that that's where Swift ************************************************* got my information from, making them complicit in identity theft and price fixing. This company is a scam and needs to be shut down in my personal opinion. What I want is for the company to respond and to tell me exactly how they received my phone number and move information. Then, I want them to delete my information off all of their systems after telling me how they received it. I would like this done ASAP or I'm talking to a lawyer.

  Business Response

  Date: 08/05/2024

  Our team is provided leads from ******* we do not have anything to do with a scam or stealing anyones identity

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22032517
  
  I am rejecting this response because:
  

  I STRONGLY believe that this company's response is a blatant lie. I double checked my messages with this company, and can confirm that they knew my move information, as in where I was moving to and from. This information is not available ANYWHERE on ******* That is complete BS. There's no way that you Googled and found my full name and details on the exact place I am moving from and to unless you are participating in scammy behavior. Not to mention, my identity was recently stolen, and I do believe it is connected to all of this. This company should not be BBB certified and I will escalate this as needed.

  If the company would like to tell the truth, that would be very much appreciated.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/12/2024

  We are provided customers information from LEAD PROVIDERS. We did not steal her information or her identity.  

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22032517
  
  I am rejecting this response because:
  

  First, you said you got it from ******* now you are saying you got it from "lead providers" but again refuse to clarify who gave you my information. I want a specific explanation for where you received my phone number, email, and information about my move. Under section 7 of the Data Protection Act of 1998, you are legally required to inform me how you got my information and continue refusing to do so. In my opinion, I believe this means it is likely you have gotten my information illegally.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/27/24 was the date the movers showed up to start packing. We were told the price would be adjusted by square feet and even had the customer service team explain that to the movers. They never readjusted the price and told us it would be the same even though we were moving less items. Our price was still increased from roughly $5000 to $8000. They explained they used box truck and not semi trucks we specifically asked for a box truck and after pick up was told they were using semis. We were promised a 3 day delivery time and it has now moved to 8 days. Our prices were never readjusted. Our delivery vehicle was not as advertised as well as the deliver schedule of 3 days. They are now telling us we cannot adjust pricing since what was signed at pick up is what is due. None of what sales promised has come from this business deal and is a complete scam. No readjustmejts. No box truck. No 3 day delivery window.

  Business Response

  Date: 07/05/2024

  Per the contract, the customer is charged based on space, at pick up the movers confirmed the customer used the space as stated on the contract which is why the price was not adjusted. Customer signed that paperwork knowing the cost and space she was being charged for. We do not guarantee any delivery dates and our contract states that specifically. 

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21926160
  
  I am rejecting this response because: they forced us to sign and agree to payment before even loading items on the truck. They never remeasured and adjusted price.  Sales guaranteed 3 day delivery time didnt show until 2 weeks later. When delivered I was told between 11 and 3 pm. They did not show until 630 pm. Complete lie from beginning to end. Swift shift van lines should be renamed to swift shift scam lines. To anyone out there in need of movers and any veterans DO NOT USE.
  
  Sincerely,
  
  Dakota *****

  Business Response

  Date: 07/22/2024

  We do apologize about your experience, but the customer was charged accordingly per the contract and items were delivered within the legal time frame. 

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 21926160
  
  I am rejecting this response because: your company does not follow its word and a simple apology for my stressful experience will not be accepted. You are a professional business that takes advantage. You can't even provide more than an apology. The least you could do is compensate me for my stressful experience. The least you could do for future business with future customers is tell the truth. You're dishonest and customers, especially veterans/active duty deserve better than what you have provided. 
  
  Sincerely,
  
  *****************