Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used my 401k to take loans before, which is perfectly legal. I keep track of the payments and when a loan should be paid off. One of my loans final payment was in Aug 2023, which would satisfy my loan. For some reason, a balance of ***** remains on my account, my company has tried to resolve this with them for more than 2 weeks, and nothing is moving. The company will not admit their mistake. I need to take another loan out, however, a balance of ***** is stopping me from doing so. This is my money in my account, they made mistakes in their accounting starting in May of 2023, the amounts they credited to the loan do not match what I contributed from my check. I have all deductions from my check accounted for, but Slavic will not even attempt to investigate. I paid a total of ******** to this loan

  

  Business Response

  Date: 01/31/2024

  Hi ******,

  Thank you for reaching out to us about this. We passed your feedback on to our customer service leadership and have been told that they have reached out to set up a time for a phone call. Please reply to directly to the person who reached out to you and they will be happy to assist you with resolving this issue. Thank you for your business.

  Customer Answer

  Date: 02/16/2024

  I am just following up that ***** from ****** contacted me, explained in detail what happened and why.  I understand, I also explained to him why I filed the BBB complaint.  It is not resolved in a mutally agreed solution.  Thank you.

  Customer Answer

  Date: 02/16/2024

   
  Complaint: 21219100
  
  I am rejecting this response because:I am just following up that ***** from ****** contacted me, explained in detail what happened and why.  I understand, I also explained to him why I filed the BBB complaint.  It is not resolved in a mutally agreed solution.  Thank you.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/23/2024

  Hi ******, we apologize for the time that it took to get to the root of your issue.As youre aware, the reason for the outstanding balance on your loan was because your payroll company was not sending payments for both outstanding loans. Since one payment was being sent in for both loans it caused a delay on your loan being paid out in a timely manner. When you reached out to us, we explained that there was an outstanding balance, and the payroll company must do a loan payment through payroll or via cashier's check. We made an exception and accepted the payment via a wire transfer, which is outside our standard operating procedures. As soon as we received the payment, your distribution request was processed within three business days. Again, we apologize for the time it took to get to the source of the issue, but we hope you are satisfied with our solution to go outside of our standard procedures to get everything processed as quickly as possible once it was escalated to our leadership team. Thank you, and we appreciate your business. 

• Initial Complaint

  Date:01/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to withdraw funds using the sites platform and customer service has not succeeded in resolving the issue. The withdrawal site gives four options. The hardship option is what I need. Of those 4 only the distribution option is working. So that is the one I selected and o emailed the customer service department in November 2023 to explain the issue and my hardship request. My response only auto replied and the distribution request cancelled with no ability to re-route to the hardship request. I tried again and the same scenario repeated in December, ending in 2 cancelled distribution, 2 auto replies, and no help to get the hardship page to work. I called, ******* says shes unable to trouble shoot why the drop down on the hardship page is not allowing me to select a reason to continue with that application. I have tried the hardship application on many devices and to no avail. I am facing a housing crisis and need the hardship page to work and the customer service email to provide more than auto-replies as a response. I need a telephone representative to assist in applying for the hardship withdrawal.

  

  Business Response

  Date: 01/30/2024

  Hi *******,

  Thank you for reaching out to us about this. We have passed your concerns over to our customer service management team and have been told that a member of our team has tried to reach out to you via both phone and email to help solve the problems you've experienced. Please return the call or email to the person who reached out to you using the contact information they provided, and they will happily work with you on this. We apologize for the inconvenience you have experienced and thank you for your business.

• Initial Complaint

  Date:01/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in Slavic 401(k) as a 401(k) plan. When I realize that it was not working with the amount of money that was coming out of my account on December 26, 2023 I called to cancel the account after spending three hours, trying to log onto my account and call customer service to no avail. Once I did finally get through I canceled the account on December 26. To this day January 12 I have not received notices other than my account is still active and theyre still taking money out of my paycheck and out of my account. I keep getting emails saying my account is growing when I specifically canceled my account on December 26, 2023 and have Mail confirmation of that cancellation.

  

  Business Response

  Date: 01/23/2024

  Hi *****,
  
  We forwarded your comments to our customer service management to review and have been told that a member of our team has been in touch with you to explain the situation and process. As of yesterday, our distributions team has traded the request and all fees have been waived as a courtesy. The funds should be issued via overnight mail by the end of the week. Thank you for your business and please contact the person who reached out to your directly should you have further questions. 

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has frozen my funds and will not give me access to the account after 4 years of calls and identity verification. They are a fraudulent group.

  Customer Answer

  Date: 01/12/2024

  I was finally able to speak to a supervisor who correctly addressed the issue in a matter of hours. 

• Initial Complaint

  Date:01/02/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have over $55,000 in a 401k account with this company. I requested a distribution on November 25th. In total, it says the maximum it will take to get the distribution is 30 days. I called customer service around the 15th day asking where things were at. The website said "in progress". They said everything is fine, they are just doing some verifications but it could take up to 15 more days to get a check. Nothing came.I called again after 30 days, the customer service req said they have not gotten verification from my previous employer of an end date. They did not tell me this 15 days before when I called. they asked if I had a way of contacting that company or a contact person. I did a ****** search and found a phone number - when i called the phone number was disconnected. I couldn't find a company website. I looked on linkedin - no company showed up. and all previous employees on linkedin had moved onto differnet companies 3 years ago. So I called back that day (last week) and got a new customer service ********** said they now have an end date for me so they can go ahead and process my request. But first i needed to cancel my first rollover request and then submit a new one. I cancelled as soon as i got off teh phone last week.I just looked online and it still says "in process". i just called custoemr serice again and she said it's still in process - and they are working on verifying my end date from the company (their client) I had worked for when i contributed to this 401k plan. I proceeded to tell her about everything that's happened every time I've called. She has now reached out to teh processer directly and said will send me an email within ***** hours. She was very nice but everything she has said, I've been told before. Can somebody please follow through and make sure i can get this disbursement? It's already been over a month. thank you.

  

  Business Response

  Date: 01/03/2024

  Hi ***, thank you for reaching out to us about this. We forwarded your message to our customer service leadership and have been told that they have attempted to contact you by phone, but did not get an answer. We would like to first apologize for the experience you have had regarding your distribution request. Unfortunately, you have a very unique situation has lead to processing taking longer than our usual promised time frame. Your former employer dissolved the company, and we were not informed or provided with appropriate paperwork to easily process distribution request. We also did not receive responses regarding your distribution when we reached out for confirmation. We are unable to process the request without trustee approval or proper documentation in our system of a company dissolution. After exhausting all of our options, our team reviewed the secretary of treasury website and was able to confirm the dissolution of your former employer. Based on this information our team has traded the request and the funds should be mailed by the end of the week. 
  
  Please note that we are happy to offer overnight delivery at our expense. Please reply to to the email you have been sent and confirm the rollover address. Thank you and we appreciate your business. 
  
  

  Customer Answer

  Date: 01/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  They have sent me a personal message to which I have replied.  They have resolved my issue to my satisfaction. Thank you!

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was laid off from my employer on 11/15/23. While online with the help of a Slavic representative over the phone I filed for a distribution request via their website to have my 401k funds distributed to my checking account. I carefully entered the bank routing and account numbers for a direct deposit distribution payout and followed the Slavic representative's instructions. A week later, I received an email from a Slavic representative stating they could not verify my banking information and I had two choices: to close my request and open a new request in order to attempt another direct deposit, or they can mail a check via the postal service. After seeing this email, I searched the BBB website for the company name to see if anyone else has had a similar problem withdrawing funds from Slavic401k and I saw all the negative reviews with some of the exact same responses from Slavic Integrated. I called Slavic on the phone and spoke with a representative about my request, they re-iterated the same words as on the email about not being able to verify my banking information and my only two choices. I asked why would I create another distribution request with the same banking information and expecting a different result? They oddly stated they did not know and there was nothing they could do. Later, I replied to the email stating that I still wanted the electronic deposit, and asking why creating a new distribution with the same account information would give a different outcome? The response via email was the request was closed and I could create another one. I did create a second request while having a Slavic rep on the phone again. This time I used a second bank checking account, different from the previous request. The second request was also denied and the email was exactly the same as the first email, that they could not verify banking information. I have been very polite and followed their instructions twice without any resolution. Their policy states 14 days ****

  

  Business Response

  Date: 01/02/2024

  Hi *******,
  
  Thank you for reaching out to us about this. It's my understanding that you've been in touch with our service ambassador and the check was sent to you via overnight mail with tracking. Thank you for your patience in resolving this matter. Thank you for your business.

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company had been set up through my employer as a 401k program. The Slavic 401k has locked me out of my account so all the funding I have contriubted has now been stolen from me by SLAVIC. When speaking with their "manager" *****, he informed me of sending email for me to verify. This has not been done, ***** lied, Their company is full of liars and the public must know. I will also be contacting law enforcement for their theivery however I am requesting assistance as Slavic401k needs a full scale audit and investgation performed. If I am just 1 having these issues, it makes me sick thinking how much money they are laundering and embezzling. I do not approve of their bussiness practices as they are border line illegal. They are continouslly giving me the run around on closing my account and returning my money to me. They are theives in my eyes and this MUST be stopped before any other lives are ruined by this sham of a company,

  

  Business Response

  Date: 12/05/2023

  
  

  

  Business Response

  Date: 12/07/2023

  
  

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a partial hardship distribution due to an unfortunate personal situation that was related to but not directly specified in the qualifying hardship situations list. Becuase of this, when I received an initial email contact on 9/17, 12 days after filing the request, I informed the representative that the situation I'm in wasn't specified and I needed guidance on what documentation to provide. This email went unanswered until 9/21 at which point I received a reply letting me know my request was canceled. No mention of my email or questions. I immediately called and spoke to another representative who could not offer any explanation for this and directed me to file another request. I did so while on the phone and requested to file a formal complaint or speak to a higher authority. The representative told me she would do so and immediately hung up the phone. As the client party, I find this rude, unprofessional, unpleasant, and overall, wholly unacceptable. This company clearly will do everything in their power to hold onto your money with an iron grasp and ignore you should you complain.

  

  Business Response

  Date: 09/29/2023

  Hi ****,
  
  We are sorry to hear about your personal situation, but unfortunately it did not meet IRS guidelines to be eligible for a hardship distribution. Our records indicate that you were given the option to submit a loan request, but you decided not to take that option. In reviewing the phone and email interactions with customer service, we did identify opportunities for improvement in our service and we apologize that your inquiries were not responded to in the manner they should have been. We are coaching our internal team so this doesn't happen again. Thank you for the feedback, and we appreciate your business.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Slavic401k issue a redistibution check to my fiedlity *** in July (14th), it has been over 1 month. over 30 business days. PLEASE DO SOMETHING

  

  Business Response

  Date: 09/05/2023

  Hi *****,
  
  Thank you for reaching out. Our customer service and distribution teams have reviewed your comments and have been in communication with you since you first submitted your request in July. The main reason for delay was improper information provided in order for us to properly issue the check. That has since been submitted and resolved, and our records indicate the last check you should receive was mailed out via standard mail on 8/28/23. If you do not have the check already, you should receive it shortly. We apologize if any of our communication caused confusion resulting in this complaint. Thank you for your business.

  Customer Answer

  Date: 09/06/2023

   
  Complaint: 20530951
  
  I am rejecting this response because:

  I provided the necessary documents on 8/10. I was told that my check was processed on the 11th. However, your team LIED. The check was not processed until I had to call multiple times. I called on 8/11, 8/14, 8/21, 8/28. multiple times. Because your team failed to process my request as they had told me when i called on the 11th. For over 10 business days, your team lord to me saying the check had been processed on the 10th, when in fact it hadnt been processed until i complained on the 28th. I demand some compensation for your failure to execute your job properly and gaslighting me into thinking this was my fault. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/12/2023

  Hi *****,
  
  We would like to first apologize for the experience you have had with our customer service team and your distribution request. In further review of your request, we did identify some discrepancies within the delay in processing the stop & reissued checks. We apologize for the inconvenience and would like to refund you for the processing of your distribution request. You should have received a message/email from our customer service ambassador with your options for receiving the refunded fee. Again, we apologize for the delay in the re-issue, and we appreciate your business.

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refusing to allow a hardship after documentation provide.I filed a hardship with them, as my employer uses them as our 401k company. I sent the document from my landlord stating I was behind and I owed over *****. I was told one day that it was fine they had all the documents they needed it was going to trade and I would see my money In 5 days. I receive an email this morning stating that what I provided now wasn't going to work. I have 3 kids at home, my husband has lost job and my in a tuff situation.

  

  Business Response

  Date: 08/25/2023

  Hi *****,
  

  We apologize for your frustration around this. Below is a timeline and explanation of the events so far. We hope this provides you some clarity.

  We received your loan request on 07/12. After review, our team notified you that you already had two outstanding loans and were not eligible to take another loan. After you were notified, you canceled your request on 07/18/2023. At that time, our customer service team spoke with you on the qualification process for a hardship withdrawal for eviction or foreclosure. We received your hardship request on 08/11/2023. On each of your calls to customer service, you were given a ***** business day timeline to process your request.On the 6th business day (08/21/2023), the customer service team let you know that your request was moving along, and it could potentially process sooner than the standard stated timeframe. This information is likely the cause of your frustration. On 08/22/23, our distribution processor discovered that the hardship proof provided did not meet IRS rules, and we still needed an official court document for eviction/foreclosure initiated by either the bank, mortgage company, or landlord. Once the valid documentation was provided on 08/23/2023, we traded the funds for your hardship request. As of today, your ACH transfer has been released and you should receive your funds within 1-3 business days from today, depending on your banks policy for accepting transfers.
  

  We apologize for any frustration and confusion that occurred and appreciate your business.