Complaints

This profile includes complaints for ADT Security Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ADT Security Services

  1501 Yamato Rd Boca Raton, FL 33431-4438

  
• 

  ADT Security Services

  814 Arion Pkwy Ste 220 San Antonio, TX 78216-2837

  
• 

  ADT Security Services, Inc.

  8751 Park Central Dr Ste 100 Richmond, VA 23227-1162

  
• 

  ADT Security Services, Inc.

  1811 N. University Avenue Ste.108 Lafayette, LA 70507

  
• 

  ADT Security Services

  3332 Walden Ave, Suite 108 Depew, NY 14043

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel my service in October 2023. Could not cancel till the end of my contract in November. Called and tried to cancel. Got transfered to 3 different departments and put on hold for 45 mins while i was at work and had to hang up. Tried again on December 11 to cancel but could not get through to the cancelation department. Finally got my service canceled in January 31 2024. They also wanted to charge me for the time I have been trying to cancel, almost 400$. I was told then that my service was canceled, and it was taken care of. I was then contacted later to pay the bill and I explained everything. They told me they would only cut the bill down to 188.89$. Due to they charged for an additional 30 days after cancelation. I explained I would not pay for a service that i was not using. They told me I have no choice and disabled all of my equipment I have already paid for, rendering it useless. I was just contacted on March 17 2024 by a collection agency for the 188.89$ of service after cancelation. Which means they are trying to charge me 94$ a month for 2 months after cancelation. The original monthly bill was 82.13$ a month, so it's even higher then the contract rate was.The attempt to resolve this with them has been exhausting. Just trying to get them to cancel alone took me months. They behave as if letting my account go will somehow cause them to go bankrupt. Once I finally got it canceled in January, they assured me that we were at $0, and then continued on as if the billing department was never informed, and the whole cycle started again. Dealing with adt has been the worst experience I have ever had with a business and I just want this to be over.

  

  Business Response

  Date: 03/20/2024

  We have emailed confirmation to ************** and the collection agency that the final balance of $188.89 has been removed from his account since we have notes going back to October last year that he was attempting to cancel his service.

• Initial Complaint

  Date:03/17/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for ADT 11/04/2023 for home security. I was unable to **************** home wide so I just installed it in my bedroom. The security system is bad (ADT Plus) system and it is not wanted by the homeowner. I am paying for monitoring, but it is still not active. I tried to cancel my service and the operator said there is over a $1,000 cancellation fee. I never agreed to this, and cannot find the agreement in any paperwork stating there will be an early cancellation fee. I just want my money back, and want to cancel the service (and return the equipment) and be done with it.

  

  Business Response

  Date: 03/29/2024

  The customer is beyond his 30 days to cancel without penalty. The customer is responsible for early contract termination charges and the outstanding loan balance.  All charges are valid.  

  Customer Answer

  Date: 04/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/17/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just got this crappy ADT security system with camera. I payed a deposite march 3 I payed a guy to put up my camera and alarm for me cause I have disabilities I'm 66 very sick on a cane . As soon it was up I get a bill for ***** they was trying get it out my card with any proof of why they billing me I call them it was a rude customer service I believe she's probably Chinese cause of her accent . She could explain exactly why I'm being bill as soon I had my camera up Mine u I pay a deposite if $57. 00 march 3 and I was told I'm going get my next bill on April 3 I explain I'm on SSI only. That's monthly benefits. But this service was already charging my card $***** with out why or any bills. When I be calling is either a bunch of Chinese people they either hang up on u or let you on hold. I believe they not even monitoring also I was calling them because my videos of all events from my camera are disappearing . No one picks up and as soon the phone rings it hangs up. In my package I only received just one door alarm no windows alarms they send my a big door camera that sticks out when I explain to them I need a small camera because I'm on a apt not a house. My reason for installing this is because I'm beenung harrass by 2 guys sin and a father they are previck I have a police report. Also ADT didn't even send sticks. When I first order march 3 it was a white lady I believe she's sounds like it now I'm getting Chinese people . I want to ask where are my videos that was on my history I need them for my record. They do not answer either on ****** nest. I don't know why is ADT connected to ADT I didn't order from ****** nest.

  

  Business Response

  Date: 03/19/2024

  We were able to speak with **************** regarding her concern.Her complaint was she was having issues with the new self-setup alarm system and was requesting the installation to be finished and is not happy when she had called into ADT customer service to try and resolve and stated the agents are either rude or hang up on her.
  
  **************** confirmed that an ADT technical support agent was able to get her system up and running and she was satisfied with the resolution. She also advised us about her poor customer service experience, and we will address the calls she mentioned where the agents were rude to her.

  Customer Answer

  Date: 03/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21445095
  
  ADT call me and they resolved the only thing is when I payed $57 dep the lady never told me I was going be charge $38.10 as soon I had a guy installed my  security camera. They immediately began to try to dip my debt card for $38.10

  I told them this was never told to me and I must pay monthly cause I'm on social security

  For disability. 

  
  

  I wonder is this company is really ADT?????

  Why do I have 2 account with them one for camera one for security alarm. ????

  
  

  Why do I  have ****** nest when I order from ADT??? 

  
  

  
  
  

  
  
  Sincerely,
  
  **************************

  

  Business Response

  Date: 03/29/2024

  The reason **************** is being billed $38.10 is for the monitoring of the alarm equipment. The camera is a ****** product, and we partner with ****** and so the camera monitoring is handled, for now, through ****** Nest.

  Customer Answer

  Date: 04/01/2024

  Infact today a customer service resolve she going me 2 month free service and allow for me to make monthly payment instead of they charging me$38 every 6 days. 

   

  Sonitsvresolve

  Customer Answer

  Date: 04/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Infact today a customer service resolve she going me 2 month free service and allow for me to make monthly payment instead of they charging me$38 every 6 days. 

   

  Sonitsvresolve

  
  
  Sincerely,
  
  **************************

• Initial Complaint

  Date:03/16/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a disabled veteran and live alone with my GSD service dog. I recently had surgery and been confined to bed until my injuries are healed. Last year I purchased a Nest alarm system with 7 smoke detectors, 6 security cameras, 2 thermostats and 10 motion sensors and cameras with lights for the exterior of my property.A few months ago i was informed that ADT/ ****** purchased the company and shipped me new equipment and alarm system. After 2 months my alarm hub continues to go offline making my alarm system inoperable. I contacted ADT over 10 times and spoke to their technical support. I was transferred from one rep to another located in a third world country who barely spoke the Kings English. After hours of trouble shooting no one could help me get my ADT to connect to my wifi. I contacted my internet provider ********* and was informed my wifi was working perfectly and my signal was excellent. After hours of incompetent technical support and spending $900 in equipment my alarm and entire system is inoperable. I was promised return calls from ADT technicians but my efforts fell on deaf ears. My military *********************** dog is more security than the hundreds i spent on ADT alarm system which remains inoperable.In addition to my defective alarm hub my exterior camera with 2 lights is also defective that cost me $300.ADT refuses to repair or replace their defective equipment. *************************************

  

  Business Response

  Date: 03/25/2024

  In review of the account Mr. ****** called on 1/15/2024 due to having troubles with the door sensor.
  
  The customer service agent assisted Mr. ****** and did some troubleshooting to reset the sensor.
  
  The sensor did not reset. Mr. ****** mentioned he would put some tape on the sensor to see if that would work to get the sensor to reset.
  
  On 1/22/2024 Mr. ****** called in about the camera burning up hot when charged and not operating properly.
  
  The customer service agent assisted Mr. ****** and sent a return label out to Mr. ****** for the camera to be replaced.
  
  Mr. ****** received the return label and sent the camera back.
  
  Per notes on the account the camera was received on 1/25/2024.
  
  On 3/14/2024 Mr. ****** called in due to the system disconnecting.
  
  The customer service agent assisted Mr. ****** and did some troubleshooting to reset the system and explained to Mr. ****** how to rename a sensor.
  
  We reached out to Mr. ****** to further assist he mentioned he never received the replacement camera and was having troubles with the door sensor and the ****** Hub.
  
  We assisted Mr. ****** and created an add on for the camera to be replaced and added a door sensor to the order for the door sensor to be replaced.
  
  The ***** tracking number for the order is ************.
  
  We scheduled a virtual service appointment for 3/23/2024 for a virtual agent to trouble shoot and resolve the troubles with the ****** Hub.
  
  We followed up with Mr. ****** after the virtual appointment he said the ****** Hub worked for a little while after the appointment and then it goes back offline.
  
  We advised Mr. ****** that we will further assist as needed with getting the ****** Hub replaced. 

  Customer Answer

  Date: 03/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into contract with ADT back in 2021. It included an alarm system, **********. After 3 years they called to renew. the system was paid for, i didn't upgrade they had recouped all the money for the system they installed. A year later I moved. i moved into the country on 18 acres. No wifi very little cellular signal. I tried to cancel my service. they have continued to bill me and harass me. Ive canceled. I'm no longer at that address nor do i own that house. Im no longer being monitored. They say I am obligated by contract even though I am not receiving the service. The equipment is paid for, i'm not receiving the service so the contract has to have consideration to be binding. This unscrupulous business has tried to manipulate, use scare tactics and continues to harass me. I want them to stop.

  

  Business Response

  Date: 03/20/2024

  The customer signed an electronic doc- u sign agreement for a contract extension in December of 2023. AS the customer self-initiated a termination of ********************, the customer is responsible for obliging by the terms and conditions within the agreement that stipulate a payment of 75 percent of the remaining balance of the agreement, should service be cancelled prior to the end date of the contract extension. By signing this agreement, the customer has acknowledged that the same terms and conditions from the prior agreement apply moving forward. The balance is valid and required payment in full to close the account with a zero balance. 

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21443338
  
  I am rejecting this response because:

  I moved to the country without Wi-Fi.  The only way to get Wi-Fi is a Starlink Internet service.  ADT can no longer provide me the service they are contracted to provide.  If ADT wants to pay for me to have a **************** so I can continue the contract I think that is acceptable.  Otherwise there is no consideration in this contract and it is null and void. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/23/2024

  The customers inability to obtain adequate Wi-Fi services for an ADT alarm system relocation at their new location is not the responsibility of ADT LLC. This is a self-initiated move and termination of services by the customer resulting in the enforcement of the terms and conditions associated with terminating service early prior to the end date of the service agreement. The charges associated with ending the contract early are valid.  

• Initial Complaint

  Date:03/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting couple of issues with ADT security. Their service is degrading.Issue#1 I had a sensor issue at home and I called ADT customer service on 2/24. They said it costs me $59 for a tech to visit my home and look at it. They also offered a free virtual call with tech to troubleshoot this. Call was scheduled for 5pm on 5/2. I get a notification at 7pm saying they can't make it to the call and reschedule. I reschedule. My weekdays are so busy that I ended up rescheduling it for 5pm on 5/9. Nobody called me or no notification about rescheduling.Issue#2 When I looked at my bill, they charged me $75.21 for this month. When I called customer service they said their system accidentally did this and it cannot be reversed and I have to live with it.I don't get a service and they want to cover up their shortcomings in their financial quarter by charging customers 2 months ahead. This is ridiculous.

  

  Business Response

  Date: 03/22/2024

  ADT has reviewed ******************** account. ********************** was able to confirm that the account was billed on March 1st for two full months. The account is paid through the end of April 2024. ADT did attempt to make contact to assist with the alarm system issues but the phone provided appears to be a non-working number. ADT additionally attempted to make contact via email with no return correspondence.  

  Customer Answer

  Date: 03/30/2024

  I never received a call or voice mail on my phone number. I was backed up on my emails and noticed that there was an email from Gabe that my phone number is not working. I responded to him asking me to call again and leave a voice mail, if i don't answer and most importantly, leave a number that I can reach him directly without going through the tedious ADT system prompts. Once I hear the resolution, i will update this thread.

  Customer Answer

  Date: 04/08/2024

  I was able to get in touch with ADT rep and he was courteous enough to send a technician home in short notice and the issues are fixed. I am good and my issue is resolved. Thank you BBB for your service.

  Customer Answer

  Date: 04/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I was able to get in touch with ADT rep and he was courteous enough to send a technician home in short notice and the issues are fixed. I am good and my issue is resolved. Thank you BBB for your service.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:03/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried more than 10 times to contact and cancel my service with ADT security.I started last April with a service call because the system was not working properly (they will have all the documentation)during the first call I was told they would fix the system, then come to find out that I as a customer have to service their equipment myself after purchasing the part from them.I have made more than 10 attempt (calls to cancel my service and stop payment) every time I am being transferred to the department that handles this I am disconnected.They do not have an email on phone call center for customer service.I need help and would like a Full refund for the money paid because I have been unable to cancel my service that has not operated correctly since January of 2023.

  

  Business Response

  Date: 03/20/2024

  ADT has spoken to ************************** and have agreed to close the account with no additional fees or a refund back to the to the ******************************* explained the contract terms and the concerns thoroughly with him and he is happy with the outcome.   Additionally, ADT did email him directly as well with the resolution. 

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of my 8 CCTV cameras that were installed by ADT is down. I called to get help resetting/getting it back online and the *** couldn't find the account for the cameras. Apparently there's more than one account and there shouldn't be. So there are three accounts: CCTV Doorbell Sensors and Touchscreen This camera for the driveway has been problematic since is was installed. The light for the camera no longer works and every ADT technician that's come out to look at it has "no idea" about the light, which was a selling feature. This is not the "premium service" ADT says they provide on their About page.When I look at my account and the contracts, I don't see any mention of the cameras or the contract. Because there's more than one account! Why? The *** rep, with my help, was able to connect our CCTV and home address accounts. The camera's "live view" has been down since Thursday, March 14 and will continue to be through next Wednesday when a technician is scheduled to come out. Unacceptable.Not only do I want to be prorated for the days it's been down, have the camera repaired, I also want to be reimbursed $1575.24. I was told my bill would be $60, monthly.We have never been contacted, follow-up calls to resolve the "light not working" issue and now we will be without a working camera for 5+ days. This is unacceptable.Today's call is currently 1 hour and 40+ min, counting and I was hung up on.Found on their About page, ADT does not and has not given:"Safe, Smart and Sustainable Solutions for People, Homes and Businesses Through innovative offerings, unrivaled safety, and a premium customer experience, all delivered by the largest network of smart home security and rooftop solar professionals in the U.S., ADT empowers people to protect and connect to what matters most."This is an absolute travesty that I have to provide all information/account numbers to the ***s.

  

  Business Response

  Date: 03/27/2024

  We are still working on a resolution for **************** account regarding running a line for a camera on the outside of his property. We will submit an update when we have a complete resolution.

  Customer Answer

  Date: 03/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and noting the issue has not been resolved. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 04/26/2024

  ************** is seeking to have ADT come and run new line to a camera at no cost. ADT has communicated with ************** that we would be willing to come and do the work and reduce the cost of it by 50%. Our estimation is that running a new line may take 2 techs a maximum of 8 hours to do the work our labor rate and that maximum time frame is $1600.00. It may take less time,but we informed ************** on several occasions that the 50% off is our best and final offer. The customer has not responded or made a decision regarding this offer. 

  Customer Answer

  Date: 04/29/2024

  ADT installed a faulty line. It is absurd they are asking me for money so they can fix their issue.

  I also did not request a new line to be installed. The technician they sent advised installing a new line and that he would speak to his manager and have him call me. To date I have not heard from the technician or his manager.

  Customer Answer

  Date: 04/29/2024

   
  Complaint: 21441081
  
  

  ADT installed a faulty line. It is absurd they are asking me for money so they can fix their issue.

  I also did not request a new line to be installed. The technician they sent advised installing a new line and that he would speak to his manager and have him call me. To date I have not heard from the technician or his manager.

  
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 05/06/2024

  Upon further review of the account, *********************** **************** contacted the local managers for Mr. ****** area They would like to maintain our offer of 50% off the labor charges to get the camera working properly. They strongly feel the wire is the problem. ADT is standing firm on the previous offer we made to **************. 

• Initial Complaint

  Date:03/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is regarding them billing me after I canceled their services. I spoke with a rep and told her that I had canceled with them on March 8, 2024. They tried to give me all kinds of options to stay there, then for all of this they are charging me another $46.48 for service period April 8, 2024 - June 6, 2024. How can they charge me for April?I don&#**;t know how they can charge me when I have completely paid out my account with them?! I have always paid my bill on time. I have asked for nothing down through the years. I paid the bill and canceled it on March 8, 2024. I want them to tell me what this is for and why they are charging me?

  

  Business Response

  Date: 03/20/2024

  ADT has waived the 30-day notice of cancel policy.  The customer will not be charged for the final 30 days.  A refund for $134.94 is being processed.

• Initial Complaint

  Date:03/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ADT made false claims and continued to bill me incorrectly. Refused to refund when I called to repair. Now trying to retract an offer to charge me more when I asked to cancel. Breakdown of communications below: Dec 13, 2023: Lost job called to ask for financial help during unemployment. Spoke with ***** (acct manager) who promised 6 months of temporary ***** payment to go to effect January 1. Jan 1: billed for the full amount of 54. Called, spoke to **** and ******** to apologized, credited partially for future bill because they refused a refund. Said temporary rate would go into effect next month. Feb: Billed incorrectly for the full amount again. Feb 29: Called to speak with ******, account manager. Saw his colleagues made mistakes before. Refused a refund. But said he would apply the 54 dollar credit to my account moving forward. Guaranteed my temporary credit would go into effect April 1. Gave a confirmation code of ********. March 12: Incorrectly billed again. March 15: Called to speak to ******, account manager to explain and cancel my service fearing another charge I cannot afford the next month. She said the temporary credit would go into effect the next month. She acknowledged only 4 remaining bills on my account until contract end and include charges at 54, 15, 15, and 15 dollars until end of contract. I asked to cancel, she changed her story and said my future bills are all at 54 and they would charge me the full 75% of that, not the rate they have been offering and retracting since December. And she would not honor the credit that ****** applied to my account last month. I want my account cancelled immediately. I will pay the 75% ($75) of the rest of my contract as it was promised to me (54, 15, 15, 15 = 99.) and nothing further. Or I want a refund of $117 which is what they have overcharged me to date since January 1 of false claims on offers. They have all this in their system notes.

  

  Business Response

  Date: 03/26/2024

  We have reached out to the customer and apologize for the billing concerns theyve experienced. ADT will provide further for the agent that was involved with the rate adjustment offer the customer was advised of.Weve agreed to remove the balance on the account that was associated with early termination of services. The customer's account has been updated to reflect a $0.00 balance and they have no further obligation to ADT. 

  Customer Answer

  Date: 03/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will expect no further charges from them and will alert my banking institutions to file further disputes if they autobill me for any reason. 
  
  Sincerely,
  
  ***************************