Complaints

This profile includes complaints for ADT Security Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ADT Security Services

  1501 Yamato Rd Boca Raton, FL 33431-4438

  
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  ADT Security Services

  18 Clinton Drive Hollis, NH 03049

  
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  ADT Security Services, Inc.

  1811 N. University Avenue Ste.108 Lafayette, LA 70507

  
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  ADT Security Services

  1400 Montlimar Dr STE B Mobile, AL 36609-6513

  
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  ADT Security Services, Inc.

  5511 Ekwill St Goleta, CA 93111-2361

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Adt lies when I try to get service with them. They promise certain things and fail to delivery with the contractors they have. Their life alert or medical, was told it a month to month and can be cancel at any time, then the just told me I have a service contract for a year and they bill in advance for the next month. Tired of being lied to, poor customer service and fake info they give to make sells. Reporting them to the federal trade commission as well.

  

  Business Response

  Date: 04/01/2024

  We contacted the customer regarding the alert health system and alarm system. We offered to schedule a service appointment at no cost to replace the battery. The customer requested for ********************** to mail the battery instead. We submitted a request to mail the panel battery to the customer. We also went over the health alert health system billing with the customer. The customer will reach back out to ********************** once he receives the battery.

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had ADT SECURITY service over 12 years. I keep trying to call and cancel and they put me on hold for 45 minutes b4 i give up and hang up. Ive tried 5 times. I did talk to ***** and ***** and they transferred me to someone else that dont pick up. I am now owing another month of payment to them because i cant get anyone to cancel it. When i did get to talk to a few ppl they try to talk me out of canceling. I say no i want to cancel so they put me over to another person that dont answer and im on hold 45 minutes.then i hang up because they wont answer and i cant cancel. I want to cancel adt. I dont have a contract. I want ALL CHARGES TAKEN OFF AND A LETTERSENT TO ME THAT I AM CANCELED AND DONT ***. I BET THEY SEND ME TO COLLECTIONS BECAUSE THEY ARE PLAYING DIRTY. I WANT TO PRESS CHARGES AGAINST ADT AND *** THEM FOR MY HOURS AND HOURS ON THE ***** AND THEY WONT CANCEL ME AND SEND ME BILLS.

  

  Business Response

  Date: 03/29/2024

  We have emailed and left several messages for Ms. *** confirming that her ADT account has been cancelled as of 3/27/2024 and the balance of $19.99 has been waived. No further charges are owed to ADT.

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March8- we had an false alarm that the motion detector is activated we are out of town that and we have sporadically have a false message since Feb.27 and I called ADT customer service what was the issued I was able to disarm the system through my apps and asked for help that what we should do about the motion detector and immediately the agent told me he needs to transfer me the sales team and see what they can do but then she told us the motion detector needs to changed and we need to pay $100.00 at front and a technician will come to the house and do the service I was asking first if thats the solution she said I need to changed the motion detector I have no options but to agreed and we are in Reliant security under contract until Dec.2024 and we dont have a choice but to continued with ADT now. Reliant informed us what ever service contract with them will be honored by ADT and I double check that information to ADT too so all issues will be taken care of ADT. So the new service will be scheduled on March 11 after putting the $100.00 at front and what ever balance for the cost will pay after the motion detector change.March 11- a technician came ********************* came and checked the motion detector and told us its not the motion detector is the problem its the main control panel and needs to make a new work order. No details on his part what was the issued because when I called ADT no details on our account what was the issue on the motion detector. So I made a call to ADT again and told them what the technician told to my husband.March 12- technician came and said the panel its the one needs to changed its not compatible with ADT but we are using the Reliant panel then ADT control it now why we can still use the alarm system if not compatible.? He didnt do proper details on this day just told us needs to changed the panel so no choice again for us.March 13- made a call to ask about this panel and told them that should be covered by the service agreement since we are still in contract but everything also goes to transfer to sales and immediately we need to changed and upgrade to the new ADT pulse panel and I asked that we are still under contract that should be still be covered but they refused to acknowledge that and we need to pay $161.29 for the the new panel and the new service order will be scheduled we have no choice but to agreed again. On that day too when I was talking to ******** she told me she will help us to lower our bills every month for $20.00 discount and I told her that is good since she said we are considered loyal customer. She didnt told me that for me to get that discount I will sign up for another 36 months I only found out when I see the documents send in the email that I have to sign to activate that discount I didnt sign because that is deceiving on our part why you should do that to customer. I feel its always about upgrade and pay immediately for them to get the issues fixed. So she make an order for wireless touchpad knowing she knows that this the one we need to do.So we agreed to pay this panel for $161.29 March ******************************************************** that what he have is not the panel but a key fob and I told him thats not the one we need and he told me that what we need is a control panel and a converter and no work done at this day because of this and he said he will make it right now make it proper details what we need so they will see in our records what needs to be done what is this this should be done in the first place when all this service order was made and 2 technician already came to the house. I was so upset because nothing has been done and all they want is upgrade and we need to pay this and so on.I scheduled that day so I can take off from work but nothing have been done. I called that day to ADT I want to speak to the manager or supervisor but I always transfer to too many people account management still they will not able to help me and hear me out every time I transfer to another person I will tell all the issues all over again spending more than an hour to get to someone but still no one was able to resolved this and even the last person I spoke with her name is ****** she refused to let me to talk to the supervisor and that day I gave up because no one wants to help. This is really bad.March 22- I made a call and start all over again and spoke to the account management or escalation department and spoke to ****** and thought she can help out but I was transfer to another person name *** and start all over again and transferred me to the sales department and there you go he told us we need to upgrade and buy this converter for $581.00 with a down payment of $100 first then the remaining will be paid in 3 payments. I told him we are still under contract why we are paying for this and I asked what is our options to waive all this payments he said we can sign for another 36 months. This is serious as a customer we dont have any choice with this. We feel that we are being forced to fixed the issues and pay before everything thing else and ADT will fixed all the issues we had their solutions always go to sales and upgrade.I called Reliant and told them about this that what ever service agreement we have is not being honored by ADT with regards to alarm system. This is bad and we already had a break in before and we dont like to to happened again. We as customer should be concerned if this is the service we are getting from ADT. The account number for this is ********* Thank you for helping us with this issues and we dont know what we should do.

  

  Business Response

  Date: 04/05/2024

  ADT has connected with the customer and has agreed to work ************************ with her to arrange for a conversion of the current system. We have offered a reduced monthly rate of $57.99, and the conversion is scheduled for ***** 10,2024. Mrs. ***** has our direct contact information for further assistance.  

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE BEEN A CUSTOMER OF ********************** FOR THE LAST 13 YEARS, LAST YEAR I WAS TOLD MY ACCOUNT WAS PAST DUE I EXPLAINED TO THEM THAT MY BILL WAS CHARGED TO A CARD ON FILE. I GAVE THEM HE CREDIT CARD # AND FOR GOT ABOUT IT, THAT IS HOW THE ACCOUNT WAS SETTLED FOR 13 YEARS, SEVERAL MONTHS LATER I GOT ANOTHER NOTICE MY ACCOUNT WAS PAST DUE. I TRIED TO EXPLAIN TO THEM AGAIN WHAT THE PROBLEM WAS, THE SITUATION GOT OUT OF AND I TOLD THEM TO GET THEIR EQUIPMENT OFF MY PROPERTY AND CANCELL MY ACCOUNT, THIS WAS AUGUST OF 2023. FAST FORWRD TO THE PRESENT AND I GET A BILL FOR $364.28 I CONTACTED THEM AND TOLD THEM I CANCELLED THIS ACCOUT IN AUGUST OF 2023. LONG STORY SHORT THEY TOLD ME I TOLD THE WRONG ADT EMPLOYEE TO CANCEL THE ACCOUNT. I HAVE NO INTENTION OF PAYING ANY OF THIS MONEY AND I WANT TO FILE A FORMAL COMPLAINT AGAINST ADT FOR FRAUD.

  

  Business Response

  Date: 04/02/2024

  ************ stated he cancelled his Protection 1 account in August last year but remained active after that. The account has been cancelled as of 2/8/2024. Since ************ had been with Protection 1 for over thirteen years, we have waived the final balance of $364.28 as a courtesy.No further charges are owed on the Protection 1 account.

  Customer Answer

  Date: 04/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/24/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My elderly mother passed away on March 13th, 2024 at the age of 98. She had wanted to have a security system put in her 1 bedroom condo that would include window breakage detection and a front door alarm as she was a 1st floor unit across from a park. When contacting ADT to inquire about their services the agent stated that she would be able to cancel immediately if she wanted to because of her advanced age. An appointment was then made for an installer to come to her condo and when he arrived I made it a point to be there with mom while the installation took place at which time we again inquired with the installer as to their stated cancellation policy for someone of advanced age and the installer said that yes that is without question the policy. We noted mom wasn't sure as to how long she would want to or be able to live on her own before she might want to live instead in an ************* facility. The installation was completed and the payments were set up to come out of her ********************* account ending in 7973. But when contacting ADT after her death on the 14th of March to cancel her ADT door alarm and windows breakage detection system per the advanced age of the condo owner policy they stated that the account would have to be paid through January of 2025. When the installing person had me sign my name before leaving he noted mom was the homeowner who was of advanced age and that the account would automatically be canceled for any reason-it wouldn't matter who the signer. When trying to reach ADT to resolve this matter with management they never would answer my call, even after numerous days of trying to reach them (and hours of time in the process). I am an honest person wanting to be treated fairly. I have an honest reputation, chosen to sell the parent's home of *******************, the former President of the Better Business Bureau. I want ADT to remove the alarm system ASAP from my mother's condo at *********************************************************************************************.

  

  Business Response

  Date: 03/26/2024

  ADT contacted ****************** on 3/26/24. ADT has agreed to cancel Mr. ******** account and waive the balance of contract. ****************** is satisfied with the resolution. 

  Customer Answer

  Date: 03/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we started a contract with adt back in 2020. 3 year contract, but we moved in 2021 so it reset. new end date for contract was now 2024. we stopped using the service when we moved, but were not given an option to cancel the contract without "paying it out" which would have costed us thousands back in 2021. so we decided to pay the monthly payment for a service that we never even had gotten set up in our new home. no customer service from them at all they just billed us monthly. so in 2024 the contract is coming to an end and is only at 240 for payout so i pay it out over the phone and tell them to cancel the contract and terminate the account. they did not ask for the equipment back, they just said we would get confirmation/instructions in the mail which we never got. dealing with them is a pain in the neck as they can never even seem to "find us in the system" when we call in to talk to someone about the matter. bottom line is that i payed out the contract and they then continued to charge me monthly afterwards even after multiple phone calls and chats online trying to resolve this and simply cancel the account/stop the monthly charges. they are STILL trying to charge us and we are getting notifications to update our payment methods because we ended up having to actually get a new debit card because of this whole thing. they cant seem to understand that i have payed the contract, and do not want the services to continue.

  

  Business Response

  Date: 03/25/2024

  We have been in receipt of your Better Business Bureau concern and have been unable to pull up an account with the information provided. 
  May we please have the customer/billing number or telephone number associated with your complaint? Is this complaint against ADT LLC/ADT +, Protection 1 or Blue by ADT/Lifeshield? 

  Customer Answer

  Date: 04/06/2024

  the complaint is against blue by adt.  and our phone number used to make the account was **********.  i dont have any account number since i thought i had cut ties with the company  but our home address and phone number should be sufficient..  home adresses under the coverage were ************************************************************************* and also *************************************************************************;

  

  Business Response

  Date: 04/17/2024

  ADT has confirmed that the customer requested cancellation of the account on 02/29/2024.  We contacted the customer and submitted a cancellation request. We also provided the customer with a return equipment shipping label.The account is now cancelled. 

• Initial Complaint

  Date:03/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved my ADT service from a home I sold to an apartment as of February 9 of this year. I was told that I would not be charged a contract remainder or equipment balance because I was transferring my service. In March auto pays came out of my account for both properties. I called and spoke to someone the week of March 11 who removed the autopay option for my old property, and told me to call back the following week to be sure everything was canceled. I called back and thought everything was done. Now theres a $417.82 charge to my checking account that I did not authorize and Im being billed separately for $1271.51. Calling and talking to people at ADT apparently doesnt work so Im filing here. I want a refund of the money $417.82 that was pulled out of my account one full week after I stopped autopay. I also want the $1271.51 to be reduced to zero. I transferred my service because I was told I wouldnt have to pay these amounts if I transferred my service instead of canceling.

  

  Business Response

  Date: 04/03/2024

  We reached out to the customer and apologized for any frustration endured with the service. After review of the account, we explained the 60-month Retail Installment Agreement term began on 07/18/2020 and ends on 07/17/2025. We also explained, the customer opted to finance the equipment cost of $1,671.52 that was installed and agreed to pay an additional fee of $27.86 until the equipment is paid off. After further review, we explained if relocates to a new address the customer has the option to relocate service in order to have the early termination fees waived off the current account. We apologized for any misinformation received, but if there is still a balance owed on the financing loan for the equipment that must be paid in full. We explained since the service was relocated to the *** system, we have waived the early termination fee balance of $946.25, but the equipment finance loan balance of $417.82 cannot be waived. We also explained the equipment loan balance of $417.82 was already paid on 03/24/2024 and cannot be refunded. The customer understood, but stated has disputed the charge with her bank and if the charge is reversed to send a new updated bill, which then she will pay the balance. We explained we have not received the dispute at this time. We also refunded $92.56 back to the payment method, which the customer paid for the monitoring fees at the old address before the account was cancelled. We explained the refund will be received within 7-10 business days. The customer is satisfied with the resolution. 

• Initial Complaint

  Date:03/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ADT bought out ******** who I bought the service from within a year of ADT buying them. I paid for a quarterly service of $149.00 for 4 sercurity cameras and the ability to monitor those cameras from my mobile phone. I had to update my phone and I lost my login information to get into my account so I called ******** to receive the login information like normal, but I was directed to ADT since they bought out ********. The customer service people could not provide me with the password to monitor my house from my cameras, so I requested to cancel my account. Before they canceled my account they first tried to upsell me on their equipment since they could not provide service for any of the ******** equipment, I refused and they were supposed to cancel my account. Finally 3 quarters later they canceled my account and sent me a bill as if they serviced my account or even had the ability to service my account since my ******** equipment was not compatible with their equipment, they literally couldn't even provide me the passcode to log into my account to let me utilize my service so it's apalling that they left my service on and tried to bill after I cancel because they refused to assist me with my current equipment. The only customer service they provided was trying to upsell me instead of honoring my request. I would like them to adjust my bill to reflect $0 and stop having collection people harass me regarding a clerical error on ADT's part.

  

  Business Response

  Date: 03/27/2024

  ADT waived the balance on the account as a goodwill. The account has been recalled from collections.

   

  Customer Answer

  Date: 03/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Thank you for your assistance,
  
  *************************

• Initial Complaint

  Date:03/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a retail installment agreement (5409UE02) with ADT on 12-14-23 for an upgrade security system. I had until midnight of 12-18-23 to cancel the transaction without penalty or obligation. I called the number *************) as instructed on 12-18-23 at 2 pm to cancel the transaction. The transaction was cancelled and ADT said they would let the local office know.I am being billed for a system that I clearly cancelled. ADT is not honoring the right of rescission of our agreement dated 12-14-23. I have talked to 19 people at ADT with no resolution. I have been a customer of ********************** for over 30 years.

  

  Business Response

  Date: 03/28/2024

  We were able to speak with ******************** regarding his concern. His original concern was that he had cancelled within his three-day right to cancel after a new alarm system was put in on 12/14/2023. ******************** did call within that period to cancel but the equipment was never taken out by ADT.
  
  After speaking with ******************** and the local office in ******, ******************** agreed to stay with the equipment installed in December of last year. We have discounted his install by $558.00 which was applied to the equipment loan and we also lowered his monthly monitoring rate to $59.39.
  
  ******************** was satisfied with the resolution, and we emailed him a confirmation.

  Customer Answer

  Date: 04/02/2024

   
  Complaint: 21477017
  
  I am rejecting this response because:

  ADT stated that they discounted $558 on my install but did not mention that they took some of the equipment back. Also the sales rep gave a proposed solution which included numbers alluding to a prior agreement. My agreement was cancelled on 12-18-23. That agreement was not complete.
  In conclusion I have asked for our new agreement to be in writing to include what equipment, discounts and terms of payment. I have asked for this and was told that I would have it in 3 days. Today is March the 2nd and I have not received any thing in writing. (5 days later)

  Thank you for your involvement and follow up.

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/11/2024

  Upon further review of the account, Mr. ********* account was given a credit of $558.00 equivalent to the cost of 1 outdoor ****** camera and the ****** Nest *** ****
  
  With this adjustment, ******************** now owes 26 payments of $55.86 instead of 36, which the original contract was for.
  His monthly monitoring is now $59.39 before tax Reduced by 10% from $65.99.
  
  The ****** Max *** was collected by ADT. ADT has not been paid since install though, and the customer, ********************, is not on automatic payments, which he needs to be in order for ADT to reinstate his installment plan. Its stipulated that the equipment needs to be on a monthly automatic payment. The customers current balance is $314.32.

  Customer Answer

  Date: 04/23/2024

  I Still have not received anything from ADT- the person ********************** was on vacation and they said he would take care of it when he returned. I have received 1 email from him but nothing has happened. I tried to call him several times, left messages but no answer. 

  I just need the verbal agreement that the sales representative made in writing.

  

  Business Response

  Date: 04/26/2024

  ADT contacted ******************** again and we provided the information on the changes made to his account in writing both by email and by letter. Again, we reiterated to ********************, that his original contract is in place. We removed the ****** Nest Hub and a camera from his system. He paid $269 for the ****** nest hub, and $289 for the cameras totaling $558. This amount was removed from the total principal of the customers equipment financing that began at $2110.83. The customer would currently owe 23 payments of $55.86 instead of 36. ADT also reduced Mr. ********* monthly monitoring cost by $6.99, from $69.53 down to $62.54. 

• Initial Complaint

  Date:03/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unathorized Charge on Credit Card by ADT Technician March 2, 2024 An ADT Service technician was sent tot my home to change baateries onwindow sensors. I have an ADT service plan and was told by the technician that I would be charged only for the batteries $8.12 nad not a charge for "the call" service call. I presented to the Techician a credit card for the charge of $8.12 an approved charged. After the techican left I received an alert from my bank that of a charge of $169. - This is a charge I did not approve. I was told no charge and yet he charged the card without my permission. I owuld never pay $169 to change 4 batterieds on sensors. I am reuesting a refund of this amount.

  

  Business Response

  Date: 03/27/2024

  After further review, it appears the customer is disputing charges from a recent service appointment. We contacted the customer, and she confirmed that the technician was at the location on 03/02/2024. She advised the technician told her there would be no cost for the appointment, but she was billed $192.84 for the labor. As a goodwill, ADT offered to refund the customer. We submitted a refund to the customer in the amount of $192.84.

  Customer Answer

  Date: 03/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************