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Business Profile

Moving and Storage Companies

Flex Storage Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Reviews

This profile includes reviews for Flex Storage Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Flex Storage Inc. has 7 locations, listed below.

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    Customer Review Ratings

    3.28

    Average of 43 Customer Reviews

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    Review Details

    • David O

      Date: 05/24/2025

      The most unprofessional and malicious moving company I have ever encountered. I do real estate so I am used to a lot of companies but this one is the absolute worst. To start the untrained mover (first day on the job) completely broke a high end TV, the mover apologized and immediately sent the picture to his boss and a claim was started. They offered a measly $50 to cover for the damages, they dont tell you this but they pay .60$ cents per pound of broken items, the TV fell on its back and does not work at all. They also attempted to squeeze all my items into a small container which damaged high end tables and furniture. They also like to overcharge for hours in which the drivers leave the workers standing around but you still have to pay for their down time.And try to communicate with them, the customer care service representative *** just answers the phone and tells you someone will call you but you get no call backs and no manager to speak with.Please stay away and DO NOT HIRE this company, do not hire them, they get new movers daily that are untrained and arguing with each other while doing the move.If you look they have so many negative reviews, Im almost certain the positive reviews are either fake or bought, this should be investigated.This company has been reported to the BBB as well.

      Flex Storage Inc.

      Date: 05/29/2025

      Hello *****,

      We're disappointed to hear you experienced damages during the use of our services. A member of our team has reached out to see how best we can assist. We encourage you to use your established lines of communication with our team for additional assistance.

      We look forward to establishing contact and seeing this matter resolved.

      Warm regards,

      The Flex Team

    • Laura V

      Date: 05/22/2025

      I don't even know where to begin. They only sent one mover to move my entire 2500 square foot home when I was promised two movers. Nobody spoke English to communicate. They broke several items in my home including two dressers, a storage cabinet and my king sized mattress Worth $4,000 and gave me a refund of $102. I would highly recommend spending a little bit more money with a better company who cares about their customers items. The movers they sent were very careless didn't wrap any furniture, banged up against walls, creating dents and scratches on the floors and walls. The whole experience with flex moving storage has been a complete nightmare!!!

      Flex Storage Inc.

      Date: 05/29/2025

      Hi *****,

      We're disheartened to hear about your overall experience with Flex. Damages are never an expectation with our company, but in the unlikely event of damages during a move, we have a dedicated Claims Team to review the damages and issue a resolution in alignment with the terms of your contract under Flex.

      A member of our team has reached out and, to the best of our understanding, fully resolved your concerns. However, if you have any additional questions, we encourage you to utilize your open lines of communication with our team.

      Thank you again for your candor, and for choosing Flex as your moving and storage provider.

      Warm regards,

      The Flex Team

    • Anonymous A

      Date: 05/13/2025

      This company is a rip off!!! They have basically a 1 bedroom pod. The first initial one they charge you for it to be delivered and on the same day. Then they charge you to come and pick it up and store it and that's only if they get the correct address to where you want it picked up at. Then to get it from there storage and brought to your new location, they charge again. Mind you, all these fees are at or over $200. Now, today may 13, 2025, they want to charge me $171 to come and pick up these pods. Let me tell you something, I WILL NEVER RECOMMEND THEM!!! All these charges weren't mentioned at the beginning. I was better off with a physical POD. At least they charge 1 fee and deliver the pod. They will come pick it up and store it and also bring it back to your newest location all for that 1 beginning price you pay. This company will rob you, if you let them!!! As of today I have finally emptied the pod out and swept it, this lady just told me that I have to pay them again to pick up an empty pod. Said if I keep it til next month they gone charge me again. I'm on disability so they gone have to work that out. I don't have money like that. STAY AWAY FROM THIS COMPANY!!!! THEY DON'T DO GOOD BUSINESS!!! No pod should cost almost $1000 for a period of less than 2 weeks. Shoot, regular storage companies don't charge that much. DO NOT GET ANYTHING FROM THERE UNLESS YOU HAVE LOTS OF DOLLARS.

      Flex Storage Inc.

      Date: 05/29/2025

      Hello *******,

      We're sorry to see that you had difficulty when using our services. Flex makes every effort to be transparent in its billing, and communicates its pricing during the initial sales call, in the quote, and in your Storage Agreement contract. Additionally, our Customer Support team is available 7 days a week to answer any questions you may have.

      A member of our team has reached out to better assist. If you have any additional questions, please don't hesitate to reach out to our team through your established lines of communication.

      Warm regards,

      The Flex Team

    • Charlotte L

      Date: 05/05/2025

      The customer service was superb to say the least. I felt heard, understood, and what I needed was more important than selling a high- end package. Referrals every chance I get. I don't recommend many businesses, but I'm definitely putting a 10 on Flex moving!

      Flex Storage Inc.

      Date: 05/08/2025

      Hi *********, Thank you for your superb review! It means a lot to us that you felt understood and that we met your needs without pushing a higher-end package. Your willingness to refer us is the highest compliment. We're so happy you had a 10-star experience with Flex Moving!

    • Charlotte L

      Date: 05/01/2025

      **** is an outstanding and professional moving company. Just a few words to describe them... courteous, compassionate, professional, patient, understanding and friendly.... just to name a few. I'll be referring anyone that's looking to move to use Flex Moving Company....100%

    • aaron c

      Date: 05/01/2025

      Amazing work here, I am glad my family chose this company.

    • Justin J

      Date: 05/01/2025

      Most understanding companies when it comes down to your move. Best choice we ever made.

      Flex Storage Inc.

      Date: 05/08/2025

      Hi ******, it means a lot to us that you found us understanding. We strive to make moving as smooth as possible. Thank you!

      Flex Storage Inc.

      Date: 05/08/2025

      Hi ******, 

       

      Thank you so much for your review! We strive for customer satisfaction! 

    • Kelsey M

      Date: 04/13/2025

      WARNING! Pay attention to one star!!I recently used Flex and it caused me endless trouble. They tried to pay me off to remove my negative review which I did not want to do so I could warn other people about how this company runs. The company refused to refund me for their wrong logistics (hours they charged me for when movers had not arrived yet and going to wrong location mid move). I had texts from the company at 8:33 saying they were 30 minutes out and they refused to acknowledge this saying their records show an 8 am arrival. They knocked on my door at 9:31. I finally thought I was being helped when they offered to refund me and then they stopped the refund until my review was removed. I was so confused on how a company that had been so horrible had such good reviews. I booked them strictly because of these reviews and now it all makes sense. They fraudulently charge and refuse to the help. Please stay away from this company. I do not want anyone else to have to go through what I went through

      Flex Storage Inc.

      Date: 05/12/2025

      Hello ******, we sincerely regret learning of your unsatisfactory experience with Flex Moving. It is our company policy to address all customer concerns and resolve disputes with fairness and transparency. We would like to conduct a thorough investigation into your specific situation to gain a comprehensive understanding of the events and ensure appropriate measures are taken. We acknowledge your frustration and are committed to rectifying this matter. Kindly contact ****************** at support@*************************** to discuss your concerns in greater detail and collaborate on a resolution. Your bringing this matter to our attention is appreciated. We are dedicated to enhancing our service standards.

    • Lisa M

      Date: 04/07/2025

      ********* and ******* were awesome very helpful to us. I recommend everyone this company thank you so much !!

    • Joe I

      Date: 04/06/2025

      Very user friendly and prompt service. I like this better than PODS.

      Flex Storage Inc.

      Date: 04/08/2025

      Thank you for the kind review, ***! We're glad you're happy with our service.

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