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Find a Location

Amelia Island Vacations.com has 1 locations, listed below.

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    Business ProfileforAmelia Island Vacations.com

    Vacation Rentals

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    98 S Fletcher Ave, Amelia Island, FL 32034-2216
    BBB File Opened:
    9/30/2014

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/23/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    We booked a vacation rental with Amelia Island Vacations, through ****, on 4/14/22. We occupied the vacation rental for the week of June 17 -24, 2023. The total we paid for this week rental is $5,174.42. ****** ****** ***** Review - **** ** ********* ********** ****** ** Renter beware!! Worst Vacation Ever!! Great location, great price, but poorly maintained property to the point that we left days early for safety reasons. Upon arrival the back sliding door was very difficult to slide and would get stuck in an open position which is certainly not acceptable if you have small children or pets as we did. The next day an exterior door handle fell off such that the deadbolt could not be locked or unlocked properly. The day after that a rotten plank on the board walk broke when walking over it. Fortunately no injury occurred, but one certainly could have since this happened at a spot were we were at a second story height off the ground. If all of that wasn’t enough, the next day a tub would not drain properly and caused a leak into the ceiling below were a plumber found an electrical junction box being exposed to this water, as well as, an uncapped electrical line ending into nothing! The management company initially tried to get things repaired, they became unresponsive when we voiced concerns about the safety of the house due to the water leak/electrical issues. We decided to move our family over the safety concerns. To our amazement, at no time during this whole ordeal did any one from the management company offer any discount or alternative accommodations. We have submitted a detailed list of our concerns/issues, but have yet to receive any response from the management company.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    H.B. B

    1 star

    12/08/2023

    Amelia Island Vacations is a property management company. My complaint is that they do not properly inspect the properties with respect to basic maintenance and appearance prior to a rental. I filed a pretty scathing review of a property that I rented (******************************) on their company web site and waited until a week after leaving the premises on 11-08-2023 to contact them for a follow up, as I had not heard from them. I spoke with their rental manager *****************************. She had not read the review, but looked at it while we were on the telephone. ******* told me that she would look into the situation and call me back the following day, which did not happen. I have left several voice mails in their general delivery mailbox and have spoken with ****** on two occasions, but still have not received a call back. Initially I only wanted an apology for the poor condition of the property but have become so disgusted by their lack of communication that I asked ****** for a partial refund of my rental fee during our last conversation. You can ask them to forward to you my review for a complete understanding of the issues, as it is not posted on their web site. Their maintenance ***** came out on two different occasions, but only replaced the air filter and provided ice trays. Issues include: (1) change filter light was lit on the a/c control (2) icemaker did not work (3) dryer was broken (4) smoke detectors were chirping (5) upstairs light switch for the two downstairs carport lights did not work (only one light even worked) (6) no other downstairs lights (had to use a flashlight when grilling) (7) on the refrigerator door 2 0f 3 shelves were missing (8) light for the stove hood was out (8) construction debris was strewn about - two bags of hardened cement were left on either side of the carport and in the yard between the back deck and the sand dunes were scattered pieces of cut trex, lumber, pvc pipe, a couple of garden hoses, old grill grates and burners.

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