Reviews

Review Details

• Review fromDaniel D

  Date: 09/20/2022

  1 star
  BUYER BEWARE
  
  Customer service is awful. AWFUL. Better read up on their policies yourself, or they will try to screw you over. You must contact them through email, but they only reply once per day if that.
  
  My new NVR worked properly for less than two weeks before it started failing. It has been a nightmare trying to resolve my issue (more than a week just for a replacement, still unresolved). First I was told to buy a new hard drive with my own money and they would reimburse me? Give me a break! That would remove Reolink's responsibility to provide a working product by introducing a different seller into the mix. Would they even reimburse me if I did this? I doubt it!!! Repeatedly told I must pay return shipping costs despite their own posted policy stating Reolink is responsible (less than 30 days).
  
  It's a shame that this company is run this way because I would recommend their products if their customer service wasn't such a scam.
  
  BUYER BEWARE

• Review fromDaniel C

  Date: 09/17/2022

  1 star
  E1 Outdoor.... Worst camera and service I've had, Everything I purchased it for, it doesn't do. I've had to turn off pan cause it gets stuck, then the false alarms are insane. It detects cars behind the monitored area and sounds off, I've turned sensitivity all the way down with no luck, so I've disabled the alarm and all it does is record. Could have bought a cheap camera to do that. So what good is it to me? Any contact with Reolink is by email only {from another Country} is two days if you are lucky to 4 days, and it goes back and forth. I also have two brand-new Wi-Fi cameras in my closet that were up for a week. They would never catch anything and loose the Wi-Fi signal constantly, and they were 10 ft from the router. I guess I've learned my lesson with this company. They do not build a quality product, One-star rating is too goods for them.

• Review fromChris D

  Date: 09/07/2022

  1 star
  Absolutely dirt cameras. Avoid. I had three replacement cameras in less than a year. They fall apart!!!
  Disgraceful customer service too!!

• Review fromWilliam G

  Date: 08/17/2022

  2 stars
  I bought an outside Reolink camera with solar panel and the camera did not perform as expected. the camera was giving me alerts of cars passing on the street but not cars closer to the camera, in fact the camera did not pick up a large Trash truck in my yard. dealing with customers service was difficult as they only respond once a day. then I was told that the camera only picks up a teampature change not motion. I tried different angles as suggested and I would get a car pulling in my yard if they were close enough but not the people getting out of the car or what they were doing. Reolink said as it is difficult to return the camera they would give me a 10.00 refund. What an insult. I bought the camera because I needed a security camera because something was going on at my place and I needed to find out what. Served me no security at all. If you can buy plug in camera's with a DVR continuous recording for cheaper. Do Not Buy from this company.