Business ProfileforReolink

Detail for the original number is below: Order #114-9490842-7865853 Order total $479.99 (1 item) Sep 7, 2019 4K Ultra HD PoE Security Camera System, 4pcs Wired 8MP... $529.99 Qty: 1 Sold By: ReolinkUSOnline. Order ID: RMA for the return order is below AMZ-114-9490842-7865853-RMA Total items: 02 Displayable Order Date O: Saturday, December 4. 2021 Comments: Have a nice day! Shipping In 2019, I purchased a Reolink NVR, which failed within two years. Reolink sent a replacement unit, but that unit also failed within two years. I have spoken with Reolink customer service representatives on several occasions, and they have refused to send a replacement unit or repair the device. They have instead offered me a 10% discount on a new DVR. However, I am not willing to pay for a new device that has already failed twice. Reolink's warranty policy states that their products are covered by a two-year warranty. However, the company is refusing to honor this warranty because the original NVR was purchased in 2019. This is unfair, as the replacement unit also failed within two years. I believe that Reolink is obligated to repair or replace my NVR free of charge. The company's warranty policy is clear, and the NVR has failed twice within the warranty period. I am requesting that Reolink honor their warranty and provide me with a working NVR. I am also requesting that Reolink review their warranty policy to ensure that it is fair to customers. The current policy is misleading, as it suggests that the warranty period begins on the date of purchase. However, the warranty period should begin on the date that the replacement unit is sent.