Reviews
This profile includes reviews for AAA Club Alliance's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 71 Customer Reviews
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Review fromMatt P
Date: 06/20/2024
1 starPlace is horrible. The car care manager is literally a ex chef that knows nothing about cars they lie and steal your money. I quit this place and was literally threatened by the manager because I quit. Dont go there unless you want to be robbedReview fromKeturah H
Date: 06/13/2024
1 starZERO star but I was forced to select something and ZERO was not an option. Called AAA while stranded by roadside in New Brunswick,, NJ around 8pm last night. Estimated wait was 1 and a half hours. By time truck showed up, it was almost 4 hours later. Called multiple times for status and when I insisted on talking to a supervisor, the rep claimed no one was working. This is after rep claimed the driver would call directly to give estimated time and that she had NO clue of why it was taking so long. I pay $120+ for membership and service through Mid-Atlantic or Club Alliance is totally UNACCEPTABLE. They sent truck from South Jersey to North Jersey, then it turned around to pick up my vehicle in central Jersey.
My membership fee is not refundable at all. RUN from this company. AAA is not what it might have been years ago. Find roadside service that actually knows what customer service is about.
AAA Club Alliance
Date: 06/21/2024
Thank you for contacting AAA Club Alliance. We have attempted to contact the member multiple times to discuss the concern, but we have not heard back.Review fromGeorge B
Date: 06/06/2024
1 starI would very much appreciate it if you would stop sending me life insurance offers. I am not interestedAAA Club Alliance
Date: 06/21/2024
Thank you for contacting AAA Club Alliance. Based on the zip code provided, please forward this review to the AAA covering Chicago, IL, for resolution.Review fromShane D
Date: 05/20/2024
1 starMy car battery died and my wifes membership was supposed to give me a free battery. When calling them I found out that I was out of service area to get a battery replacement and all they could do is jump my car. This company is going down hill. I typically go on multiple vacations per year and was going to uses your travel agents but after this experience I don't feel comfortable with using AAA my trust has been broken.AAA Club Alliance
Date: 06/21/2024
Thank you for contacting AAA Club Alliance. On May 22, 2024, we emailed Shane Devine to ask for more information so we could investigate their complaint.Review fromRonny B
Date: 05/08/2024
1 starAAA Premier service is a joke! They are almost as bad as these car service warranty companies who are scam artist! Every time I call I get the same answer. A driver will be coming and will contact you when they are on their way! This is repared over and over until finally someone told me that the driver logged off! I was told a new driver was coming and would call me. When I call back I am told that they are the same amountnof tike away and will call. This has been going on since 6:00 in the evening until 2:00 in the morning and still no tow truck! If I could, I would give them a zero! Worst service ever! Do not waste your money. Please research and find another reputable company!Review fromBrian M
Date: 04/30/2024
1 starWaiting six hours to have my car towed on a monday night. Absolutely.Terrible and appalling that a business like this would make a customer wait till two thirty in the morning to get their car towed when I made the request at seven fifteen pm. I was given wrong information during my call and no one is able to cancel my membership. I certainly plan on contacting consumer litigation about this. Extraordinarily long wait times are unacceptable for a business like triple.A , who has been doing it for a very long time. Six hours for a tow on a monday night is downright pathetic. I had to cancel my tow because I work in the morning. This has ruined my night and all I want is to cancel my membership and speak to a supervisor and I was denied doing so.
Please help me BBB. I'm in tears over how bad aaa isReview fromRandy O
Date: 04/23/2024
1 starHorrible service and response times for road side service. Do not waist your money on membership. Called and they said truck dispatched would be there in 20 min. 2 hrs later and nothing. Called back and said truck not even assigned and no way to tell when 1 will be. Would not reccommend. Do not care about there offering or customers.Review fromRaymond F
Date: 04/21/2024
1 starBought the service for 2 years straight. They have towed my sprinter van 2 twice before. But all of a sudden when I need them most Policy changed and they can’t tow it. Left me in danger and stranded. Worst service ever and people are not well educated.AAA Club Alliance
Date: 07/03/2024
The member's box truck is not covered, as stated in our member benefit guide. His vehicle was towed once before as an exception, but we no longer allow exceptions on those types of vehicles. We apologize for the service experience.Review fromBrent T
Date: 04/17/2024
1 starI have received junk mail regarding term life insurance about once a week from AAA ever since I subscribed to their service. it comes in a large legal envelope. Extremely annoying! I will not renew my subscription because of itReview fromLupe R
Date: 03/29/2024
1 starAs AAA members for over 38 years, we want to express our frustration with the services we are currently not receiving. We made three telephone attempts to add a newer vehicle to our insurance policy, each time we encountered system issues and the “customer service” individual(s) either sent us to another person (starting the process all over again) only to find out the individual we originally tried to work with was the only one able to unlock our account. She was absent on 3/27/24 according to the local Encino, CA manager although we were told by the other representative that she was busy on another line and that she would call us as soon as she got off the call. That call back never came, once again. Not wanting to “waste” anymore time on the phone, we decided to personally visit the local branch.
At the Encino, CA branch the Insurance Business Manager (Shafun) was also unable to add the newer vehicle. She advised that the account is locked, and the initial agent is the only one that can release the account. No one else in the company is able to access it, which sounds impractical at the very least. So, it has been days and still we have not been able to accomplish this task. All in all, we have spent a number of hours trying to resolve this issue and are still waiting for someone from Triple A to call us back.
On another note, and in order to get a meagre 1.9% discount on the already expensive car insurance coverage with this company, I decided to take the mature driver course. Needless to say, it is a large time commitment AND the system is not well designed. Through the modules, the approach is often condescending not to mention that some of the quizzes do not work until the timing on each module hits zero. This means waiting for the clock to get there OR calling IT to assist in order to complete the module.
This once efficient and great service company which provided a great service is now a mess while the fees continue to increase yearly.
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