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          Find a Location

          AAA Club Alliance has 45 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAAA Club Alliance

            Roadside Assistance
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1 River Pl

            Wilmington, DE 19801-5125

            Visit Website
            (302) 299-4000

            Business hours

            9:00 AM - 5:00 PM
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 5:00 AM
            Closed
            Closed

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            Customer Reviews

            1.02/5

            Average of 39 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            230 complaints closed in last 3 years

            78 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/1/2023

            Years in Business: 97

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Membership organization, providing extensive services to consumers and businesses in Automotive, Travel, Insurance and Financial needs.

            Business Details

            This is a multi-location business.

            Find a Location

            AAA Club Alliance has 45 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1 River Pl, Wilmington, DE 19801-5125
              BBB File Opened:
              11/1/1965
              Years in Business:
              97
              Business Started:
              1/1/1927
              Business Incorporated:
              1/4/1988
              Accredited Since:
              3/1/2023
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • AAA Mid Atlantic
              • Delaware Motor Club
              • AAA Travel
              Hours of Operation

              Primary

              M:
              9:00 AM - 5:00 PM
              T:
              9:00 AM - 5:00 PM
              W:
              9:00 AM - 5:00 PM
              Th:
              9:00 AM - 7:00 PM
              F:
              9:00 AM - 5:00 AM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Ms. Candace Wright, Member Experience Specialist
              • Ms. Michele Fellona, Manager of Customer Relations
              Contact Information

              Customer Contact

              • Ms. Candace Wright, Member Experience Specialist
              Additional Contact Information

              Fax Numbers

              • (302) 368-4143
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              230 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/18/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              I have a Plus membership with AAA, I contacted them recently to tow a vehicle, the driver claimed it could not be towed. After confirming nothing had changed from when it had been towed to its current location and can be done. I tried again a few days later and had it towed to a local mechanic. I called to have it towed to another location, they are claiming it does not qualify as free because it is a continuation of the problem towed. The only thing in common is the vehicle and the member, me. According to their policy towing restrictions are a limited number of tows per year based on membership level and a maximum distance free per membership level. There is nothing regarding per issue restrictions and I do not believe their call center employees are qualified or trained to asses mechanical issues of vehicles over the phone in order to determine cause of issue. In addition to the refusal of free towing, AAA is billing me for 2 separate memberships. After receiving a renewal notice for an account, I renewed my membership for another 5 years. Upon receiving the new card I noticed my current card was still valid for another year. They claim the membership numbers differ because they recently combined 2 local clubs. No response has been received regarding the membership dues overlappin** *** *** *****3800 6 Valid Dec 1 2027 (renewed Dec 2023) 438 130 ********0 6 Valid Nov 11 2024 Attached screenshot shows a renewal 3/10/2023 for $104 for a 1 year membership and another on 11/2/2023 for $109, also a 1 year membership. I have paid twice for a membership for a service they now claiming is not part of either membership. As a resolution, I request AAA refund both membership payments in full in the amount of $213
              Read More
              Read 229 More Complaints

              Customer Reviews

              39 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Hannah F

              02/15/2024

              The situation I was left in started on Wednesday February 7th, 2024 at 11:51 pm into late next morning on the 8th. I had popped my front passenger tire and called for assistance. I was not familiar with the area and there wasn’t any lighting where I broke down at and had to use my phone’s flashlight app to inspect the damage. I called AAA explaining my situation and that I didn’t feel safe where I was at. The lady I spoke with said she would find a police officer and or towing service she informed me I was going to be okay and would call back. At 12:45am get a text that a AAA technician in Missouri, Indiana was expected to arrive by 12:59am. That never happened wether it was a cancellation or something but I never got notified via text but I received a call 12:42am and due to phone service issues I had somehow missed the call but called immediately back explaining that I just had a call from this number and returning the call. This being the second call to AAA a different lady I spoke to at 12:55am informed me no police could be reached at this time and no towing service could come out that far but I find it hard to believe within the 25 to 30mile radius, including a big city such as Louisville. She told me that there was nothing that could be done that they couldn’t find anyone to come out that far. I asked what should I do as I am not suppose to move my car with a blown out tire. I didn’t want my car to be towed at my expense as I broke down near the parking lot of a business, where I was left stranded in Milltown, Indiana. Her best option for me was to if I could move my car to a safe location and call back in the morning at 7. I called back at 8:54 am to get a tow after that was settled I added that I would be filing a complaint. They transferred me where was informed by the supervisor that they did reach out to towing but AAA wasn’t willing to pay over the contracted price. I pay extra for the plus membership only to be left stranded.

              AAA Club Alliance Response

              02/19/2024

              Please forward this complaint to AAA, Hoosier Motor Club for resolution.
              Read 38 More Customer Reviews

              Local BBB

              BBB Serving Delaware

              More Info on Local BBB

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