Complaints

This profile includes complaints for AAA Club Alliance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  AAA Club Alliance

  1 River Pl Wilmington, DE 19801-5125

  
• 

  AAA Mid Atlantic

  251 Highway 35 Eatontown, NJ 07724

• 

  AAA Club Alliance

  9475 Roosevelt Blvd Phila, PA 19114

• 

  AAA Club Alliance

  4100 Monument Corner Dr Fairfax, VA 22030

• 

  AAA Mid Atlantic, Incorporated

  8300 Old Courthouse Rd Ste 110 Vienna, VA 22182

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account number is 5*******11 ( phone number. ) Name is ***** ******. My name is ******** *****. My debit card was used and authorized to INITIATE his account ( on 5/31. ) AAA called me and I approved the payment.
  
  We signed up for PLUS membership. My name is NOT on this account.
  
  On 6/9 MY debit card ( my name on it ) was charged for a tow on 6/9 for $110.00. I did NOT authorize this and the individual on the account did not as we were under the impression the PLUS membership includes free tows up to 5 miles. The tow was 2.7 miles.
  
  Again - I did NOT authorize this payment and we also had no clue we were being charged anything. I want to be refunded ASAP. I have made 10 plus calls to AAA since Monday and have yet to get a resolution. I am told I would get a call back and no one calls. Please advise ASAP!

  

  Business Response

  Date: 06/17/2025

  Dear BBB,
  
  Thank you for reaching out to AAA. We have contacted the member and informed them that, according to our records, the card was presented and charged at the point of service. Our Member Relations supervisor has provided her name and contact number for the credit card owner to call back if they have any questions.
  
  Sincerely,  
  AAA Member Experience

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  PleaseFor your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  There is absolutely NO way that this card was presented at the time of service since it is in my possession. On top of that my name is ******** ***** and I am not listed ANYWHERE on the triple AAA account.  My next step will be to dispute the charge as fraud with the bank and report this fraud thru AAA as high up as it goes since you are now providing false information . 
  
  
  
  Regards,
  Complaint ID: 23459300
   
  
  
   
   

  

  Business Response

  Date: 07/08/2025

  The facility has stated again that the card was presented at the time of payment processing. We are unable to refund.

• Initial Complaint

  Date:06/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked to speak with a supervisor and the refused to speak with me

  

  Business Response

  Date: 06/10/2025

  Dear BBB,
  
  Thank you for contacting AAA. To ensure that we can assist you effectively, we kindly ask you to provide us with more  information. Please include the department you are referring to, as well as a detailed description of your complaint, including any relevant dates or interactions. This information will help us address your concerns more efficiently.
  
  We appreciate your cooperation and look forward to resolving this matter for you.
  
  Thank you,  
  AAA Member Experience
  

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  I would like someone to reach out to me wt ************ and the department was the customer service for roadside assistance. They charged me the same day service fee your rep would not let me talk to a supervisor he was very rude and mean. I would like a refund due to this experience of my same day service fee. I would also like someone to reach out to me. 
  
  
  Regards,
  Complaint ID: 23438458
   
  
  
  
   

  

  Business Response

  Date: 07/02/2025

  Dear BBB,
  
  Thank you for contacting AAA. We apologize for any inconvenience this may have caused. We want to inform you that our Member Relations supervisor has left a voice message requesting a return call. In the message, the supervisor also provided a contact number for you to use when returning the call.
  
  Sincerely,  
  AAA Member Experience
  

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tripple A sent someone to change a flat tire. Noone wants to accept responsibility for damages.

  

  Business Response

  Date: 05/16/2025

  Dear BBB,  
  
  Thank you for contacting AAA. Danelle Eley's damage claim has been thoroughly reviewed and ultimately denied. We have provided a detailed explanation to the member regarding the reasons for this decision, ensuring they fully understand our position. 
  
  Sincerely,  
  AAA Member Experience
  

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23262160

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 21st my vehicle broke down and per my dealership the root cause was a battery replacement which I purchased through my AAA membership. During the breakdown on the 21st and before I knew the root cause I called AAA for assistance getting my car off of a very busy road in PA and back home. After waiting for over 3 hours I was forced to call a tow company not affiliated with AAA to come and get myself and family. I immediately called AAA to complain which was the same day my car was taken to the dealership to be fixed. After speaking to the dealership and finding that I had broken down because the battery was not installed properly I spoke with Monica Hines who apologized and offered me a $60.00 check and free renewal of my membership in 2026. Monica also advised that AAA will reimburse me the 155.00 I paid to have my car towed when AAA failed to come and get me. I submitted my reimbursement request received my 60.00 and waited. I received a letter denying my 155.00 tow reimbursement because I was already provided 60.00 and renewal. I never asked for these adjustments and renewal is worthless because this company does not install batteries correct or provide roadside assistance as they claim. I am seeking to receive the remaining $95.00 owed to me for having to have my own car towed. I did not seek reimbursement for the few hundred dollars I spent to have my car diagnosed which was AAA. I do not appreciate the bait and switch which was an offer to give me things for the HORRIBLE experience of being left on the road for hours. I was told the first time that I was denied due to the renewal and 60.00. When I disputed that I was told I cancelled the tow on 2/21 and that is a lie. It was already confirmed that AAA did not have a company available. They can keep their membership and send me my money.

  

  Business Response

  Date: 04/18/2025

  Dear BBB,
  
  Thank you for contacting AAA. The member's appeal has been
  denied.
  
  The member has been with us since January 8, 2025. On February
  21, 2025, she made her fourth service call but canceled after waiting 45
  minutes. In response to her concerns, she requested reimbursement of $155 and
  filed a complaint. We provided her with a credit voucher for $131 and offered
  an additional goodwill gesture of $60 for the same issue. Importantly, her
  total compensation exceeds the cost of her towing service.
  
  Thank you for your understanding.
  
  Sincerely, 
  AAA Member Experience
  

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23214049

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thursday, April 10, 2025
  
  I am still try to recoupe my $130  from a Visa gift card purchased at the Dunn Loring, Virginia Harris  Teeters store. 
  The transaction that also had a Visa $6.95 fee.  The purchase was for an American Automobile Association gift membership, that was Not Accepted by my son ***** **  ****. 
  AAA need to check with their billing department for the payment made on January 22, 2025, that may have registered and cleared on January 23, 2025. 
  My Visa payment search found where it was paid to AAA. I'm wondering how much longer will it take for them to return my money.
  Thank you for following up with me on this on going gift payment membership.
   
  April 10, 2025
  *collage receipt has been uploaded*

  

  Business Response

  Date: 05/29/2025

  Dear BBB,
  
  Thank you for contacting AAA. We currently do not see a record of the payment. If she can provide us with more details regarding her payment history, we would be happy to conduct a further review.
  
  Specifically, we would need a bank statement that shows the bill payment charge of $130, along with the type of credit card used (the last four digits) and the payment date. While she did provide a receipt showing the payment purchase, we were unable to locate any corresponding records.
  
  If the payment was made via check, we will need a complete copy of the check (front and back) for our review.
  
  Thank you for your assistance.
  
  Sincerely,
  AAA Member Experience

  Customer Answer

  Date: 06/20/2025

  Regards, Complaint ID: 23186349

  
   I, ****** ** **** am still seeking a refund for the online credit card payment dated January 22, 2025 and cleared as a bill payment in AAA.com Alliance System on January 23, 2025.

  Since service was not rendered for the Gift Membership that I purchased for my son, please refund my  $130.00 
  

  
  
  

  The Visa credit card that was purchased in Harris Teeter, Dunn Loring Station, Vienna, Virginia came with a $6.95 fee

  The exact amount loaded for the Premier level membership was $130.   This level also offers the assistance of an attorney up the the cost of $1,500.00  We are now halfway through the year 2025. How many more of these statements do I have to submit in order to get back the $130 plus service fee that was paid in January 2025?

   

  
  

   

  

  Business Response

  Date: 07/01/2025

  Dear BBB,
  
  Thank you for contacting AAA. In the attached picture labeled "AAA Gift Center" features the website mwg.aaa.com, which belongs to the AAA Mountain West Group. This may be where the gift membership was purchased. We kindly ask that Ms. **** reach out to them at the following numbers:
  
  - Member Service Center: 800-922-8228
  - AAA Customer Service (Member Services): 800-564-6222
  
  They are available Monday to Friday from 8 AM to 10 PM MST, and Saturday and Sunday from 8 AM to 8 PM MST.
  
  Sincerely,  
  AAA Member Experience
  

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed on Thursday, April 3rd, 2025, that it was recommended that I get a new battery for my car. I was told this when I went to my local Honda Repair shop. I have had a membership with AAA for 19 years and the battery to be replaced was installed by AAA in 2022. It was still under warranty, so I contacted them regarding a replacement battery. When speaking with the AAA representative around 2 PM the same day, after explaining my situation, I was told that someone would be by my home around 7 PM that same day to installed a new battery. At 7 PM, I called back to see if the person was on their way and was informed that they could not locate my order for a new battery and couldn't even find a record of this conversation. At this point, I was told that I had two options, go to a AAA store to get a new battery or call the following morning to see if they had my battery in stock. The nearest AAA store was not close to me at all and I did not like the idea that there was a chance that they wouldn't even have my battery in stock. I decided to go to a local Auto parts store and purchased and had installed a new battery. I didn't want to chance getting stuck, while driving, with a dead battery. I paid $195.81 for this battery and I want to be reimbursed by AAA Maryland.

• Initial Complaint

  Date:04/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aaa sent a notice that I owe $50 when I paid my bill in full. I have the check to prove. They said I only paid portion when they cashed the check for the full amount. Very dishonest.

  

  Business Response

  Date: 04/18/2025

  Dear BBB,
  
  Thank you for contacting AAA. After reviewing your membership, we can confirm that we received the payment on March 21, 2025, and your request to cancel the associate member from the account was also received on March 21, 2025. The associate member will be canceled effective May 1, 2025.
  
  Please note that the $50 billing notice for the associate dues was sent on March 26, 2025, which coincided with your cancellation request. We apologize for any inconvenience this may have caused; however, the membership is paid in full.
  
  Thank you,  
  AAA Member Experience

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.I did not ask for a cancellation   Just honesty in that you received payment.   I want my services that I paid for, as before the company said the dues were not paid when the check was received and cashed    
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,
  Complaint ID: 23167106
   
  
  
  
   

  

  Business Response

  Date: 05/19/2025

  Dear BBB,
  
  Thank you for contacting AAA. We received a cancellation request for the associate member's account on March 21, 2025. If you would like to reinstate the account, we just need a payment of $36 for the upgraded portion of the Plus membership.
  
  If you have any questions or need immediate assistance, please feel free to call us at 1-866-MEMBERS. We are more than happy to help you. 
  
  Thank you,  
  AAA Member Experience
  

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 24 and 25 at AAA auto service center, 1405 N Broadway, Lexington, KY 40505. Please see the attached claim document for details. I filed the claim, but AAA is no longer responding.
  
  The mechanic at this center damaged my car's electronics and brake system by not putting the car into 'maintenance mode' or 'brake service mode' while replacing the brake pads etc (these repairs were recommended by the Lexington AAA service center, although we just asked for a battery replacement. But the mechanic recommended additional repairs and then damaged the car). My car is now sitting in a Ford Dealership awaiting repairs because of the damage caused by the AAA mechanic in the Lexington service center. The repair cost is about $2,900 (please see the repair estimate by Ford dealership), this is directly related to the damage done by the AAA. In addition, because of the car damage, I couldn't pick up my daughter from school on time and was also late for my wife's and newborn's doctor's appointment. I am seeking additional $2,000 for this mental trauma and delays directly related to the car damage caused by AAA mechanic.

  

  Business Response

  Date: 04/28/2025

  Dear BBB,
  
  Thank you for contacting AAA. The guest has received their settlement paperwork. They are currently in the process of completing it and will return it to us shortly. As soon as we receive the completed paperwork, we will prioritize the processing of the refund to ensure a swift resolution.
  
  If you have any further questions or need additional assistance, please don’t hesitate to reach out.
  
  Thank you,  
  AAA Member Experience

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau and AAA:

  
  

  I have reviewed the response made by AAA in reference to my complaint and find that this resolution is satisfactory to me. 

  I appreciate your time in resolving this matter.

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 23139588
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted AAA via phone and asked them to remove my name and address from their marketing mail list. I was told it takes 30 days to be removed in 2024. I then contacted BBB to help me get a resolution to this matter. Here it is 2025 and they have added my name and address back to the marketing mail list. My name and address needs to be removed forever as long as they’re in business. I am not or will never be interested in their services in the future.

  

  Business Response

  Date: 05/16/2025

  Dear BBB,
  
  Thank you for contacting AAA. Our acquisition team has successfully coordinated with the vendor and confirmed that ****** ****** has been completely removed from all current mailing lists, as well as from any future direct mail offers.
  
  Furthermore, to ensure her preferences are respected moving forward, we have also re-added her information to our opt-out form approximately two weeks ago. This reinforces her request and ensures that she will not receive any unsolicited communications from us.
  
  With these actions taken, we believe this matter has been fully addressed, and we can now consider this case closed and resolved.
  
  Thank you for your attention to this issue.
  
  Sincerely,  
  AAA Member Experience
  

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My van was serviced (alternator replaced and oil valve and manifold replaced) by this company and it came with a 1 year warranty. I had my van at a different auto shop for other services and they told me there were problems with the alternator and leaking oil valve. I took it back to AAA since it was under warranty by them. They said oil was leaking and replaced the valve again, but refuse to replace the alternator. The alternator has the same damage from oil leaking on it that caused it to need to be replaced the first time. It makes no sense that the valve that caused problems the first time would need to be replaced, but not the alternator. Other repair shops saying the alternator needs replaced. They need to honor the warranty and replace the alternator as well.

  

  Business Response

  Date: 03/17/2025

  Dear BBB,
  
  Thank you for reaching out to AAA regarding ******* *******' concerns. In order to assist her effectively, we kindly ask for the following information:
  
  1. Service Location: Please provide the name and address where the service was conducted.
  2. Date of Service: It would be helpful to know the exact date when the service took place.
  3. Name of Technician: If available, please include the name of the technician who assisted Melanie during the service.
  
  Gathering this information will enable us to address her concerns thoroughly. 
  
  Thank you for your cooperation.
  
  Sincerely,  
  AAA Member Experience
  

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  I have provided the service location in my original email, see below. I am looking for, but still can't find the receipt from service. I know I have it and will keep looking. It was in March of 2024, with a 1 year warranty and I went to them in January 2025 with the issues.
  
  The AAA I am filing a complaint against is 5486 N. Hamilton Road, Columbus, Ohio, 43230.
  
  Regards,
  Complaint ID: 23027339
   
  
  
  
   

  

  Business Response

  Date: 04/22/2025

  Dear BBB,
  
  Thank you for contacting AAA regarding the member's rebuttal. We want to inform you that we have made multiple attempts to contact the member, but unfortunately, we have been unable to reach her thus far. 
  
  In order to proceed with addressing her concerns, our plan is to recommend that she takes her vehicle to the dealer for an independent diagnostic assessment. However, we cannot move forward with this process until we establish contact with the member. Her input is essential for us to resolve the issue.
  
  Thank you,  
  AAA Member Experience