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Customer Review Ratings
Average of 3,240 Customer Reviews
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Review fromBecky S
Date: 07/03/2025
1 starIt's unfortunate that due to lack of humans I am having to report Best Egg to the BBB.My apartment offers flex rent via Best Egg. I signed up on July 1st and was approved. I received written confirmation from Best Egg that my rent would be paid on the 1st. By the 2nd, it was not paid so I called Best Egg customer service. I was on hold for 21 minutes. On the 3rd my rent was still not paid so I called on the 3rd and was on hold for 35 minutes. I emailed them my concerns and questions and within seconds I received a BOT response. I tried emailing again with my responses to the bots answers to my original questions and received the same BOT responses. In the meantime, my rent has still not been paid by Best Egg. As stressfull as that is, I am even more upset at the lack of human customer service. This is not only my first but my last time I will ever use Best Egg, I will NOT recommend them to others.
Best Egg
Date: 07/11/2025
We appreciate you taking the time to share your experience with us. We're so sorry to hear that the service you experienced was anything less than perfect. Please be assured that customer satisfaction is our number one priority, so we will be sure to forward your feedback along to the appropriate department for review. If you would like to discuss your concerns further, please feel free to give us a call at 855-282-6353. Thank you.Review fromBlake S
Date: 07/01/2025
1 starThey have an option to pause your rent payments if you pay it directly to the rental company. They will then put your account into a deactivation period after one month of no usage. Customer service refuses to help you and management will not take a phone call because they are scared of confrontation. Now that my account was cancelled for paying my rental company directly only once its putting unnecessary stress on my family.Best Egg
Date: 07/11/2025
We appreciate you taking the time to share your experience with us. We're so sorry to hear that the service you experienced was anything less than perfect. Please be assured that customer satisfaction is our number one priority, so we will be sure to forward your feedback along to the appropriate department for review. If you would like to discuss your concerns further, please feel free to give us a call at 855-282-6353. Thank you.Review fromSarai H
Date: 06/30/2025
5 starsThe most accurate loan service .Excelent in a time record really solve my situation.ThanksBest Egg
Date: 07/03/2025
This is fantastic to hear!Review fromKelly P
Date: 06/28/2025
5 starsVery helpful in a time of need. Thank you for the fast, simple, and easy service.Best Egg
Date: 07/03/2025
We’re thrilled to hear that you're a happy camper! Thanks for sharing!Review fromDavid D
Date: 06/27/2025
5 starsWords can’t describe how this company has helped me get a handle on my finances and improving my reports. Best egg really was a life saver for me.Best Egg
Date: 07/03/2025
We're so glad that we could help! Thanks for sharing your feedback with us!Review fromLATRICIA H
Date: 06/26/2025
1 starPlease be advised this is the most difficult company to apply for a loan!! God Bless America! Uploaded every document they needed! NOT EVERY ENOUGH!Review fromRenee K
Date: 06/20/2025
1 starThe actual loan process was smooth and efficient. The problem? Now I'm get promotional mail from them as frequently as twice PER WEEK. I've been trying for over three months to get them to stop harassing me, and have been promised several times it would stop but it hasn't.
I would recommend that you only move forward with giving them your information if you're okay with constantly having to shred loan offers.Review fromThelma J
Date: 06/13/2025
1 starI paid my loan in full 4648.98 now they want 107 interest on the payment. PREDATORY LENDERS been sued for credit score fraud in 2 states. If your credit score is 800 they will put it at 700 to charge more interest.Best Egg
Date: 06/19/2025
We're sorry to hear that you are dissatisfied. If you'd like to discuss your concerns, feel free to give us a call at 855-282-6353.Review fromAmira L
Date: 06/09/2025
5 starsIt was a very easy process. I really liked that someone called while I was completing the acceptance documentation. Jazz answered my questions in real time. There was no guessing throughout the process. She was really helpful and patient!!Best Egg
Date: 06/13/2025
We’re thrilled to hear that you're a happy camper! Thanks for sharing!Review fromGAUTAM D
Date: 06/05/2025
5 starsVery smooth process, fast funding and excellent customer service. I'm very happy with Best Egg. I would recommend highlyBest Egg
Date: 06/13/2025
Thank you for your glowing recommendation!
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