Complaints
Customer Complaints Summary
- 309 total complaints in the last 3 years.
- 126 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On may 18 2025, my bank account was hacked and scammers opened a loan account on my name with best egg. They transferred the loan fund to my checking account. I called them as soon as i noticed it. Best eggs fraud department told me to return the money and said they will call me within a week and close the account.
I returned the money but they haven't yet closed the account. Neither have they called me. I need this account to be closed asap. I did not open it.
Business Response
Date: 07/02/2025
Thank you for taking the time to reach out. Our response has been sent via email to the address you provided in your complaint. Please feel free to reach out with any additional questions or concerns.Customer Answer
Date: 07/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint.
the account has been closed and they have promised to update the credit reporting agencies. That is all i wanted. Thank you for your help.
Regards,Complaint ID: 23505095
Initial Complaint
Date:06/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Goodwill removal of credit report late payments due to system errors when trying to make paymentBusiness Response
Date: 06/17/2025
Thank you for taking the time to reach out. Our response has been sent via email to the address you provided in your complaint. Please feel free to reach out with any additional questions or concerns.Initial Complaint
Date:06/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been using Best Egg for well over a year now to pay my apartment rent. Last month(May) there was an "error" with my account and i was unable to pay my rent through them. Unsure what the error was or how it happened, they never fixed it. My account said it was active and ok to use for June. They keep pausing my account on their end and enrolling me. Now im here dealing with the same issue again this month. They keep giving me the run around and im having to call multiple times. They give me a generic explanation. I pay to use this service every month.Business Response
Date: 06/16/2025
Thank you for taking the time to reach out. Our response has been sent via email to the address you provided in your complaint. Please feel free to reach out with any additional questions or concerns.Initial Complaint
Date:05/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 01/22/2024 Best Egg sent me a settlement agreement on Account Number *******1 for $11,675.00, payable in twelve payments of $510.00 and eleven payments of $505.00 that were directly withdrawn from my checking account starting 01/2024 and continued through 02/2025. When the 03/2025 payment was not withdrawn from my account, I contacted Best Egg to alert them, and was told the 02/2025 was not recieved and the agreement was cancelled. I told them I had proof from my bank that it was paid and forwarded the bank statement to them showing that it was withdrawn from my account . They denied receiving it, told me the account was charged off, and never credited the 02/2024 payment. They sold the account to a collection agency, and notified me by mail April 24, 2025. My balance at the time they said I missed the payment was $4545.00, they sold the account for $16,892.98. I have the records of all my faxes to Best Egg trying to resolve this with them before the charge off occured, but was totally dismissed by them. I believe it was their way of breaking a legally binding agreement.Business Response
Date: 06/06/2025
Thank you for taking the time to reach out. Our response has been sent via email to the address you provided in your complaint. Please feel free to reach out with any additional questions or concerns.Customer Answer
Date: 06/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,Complaint ID: 23394535
Initial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been using flexible rent for almost a year through Best Egg. It has been wonderful and helpful for people with a fixed income. I payed half my rent upfront and another two weeks later. Last month they said they had a glitch and was supposed to be paying a higher upfront fee all along. This was told to me a week before rent was due. I am told no one can do anything and made to feel it was my fault. I was set to pay the normal amount and due to this I have several late payments with other bills I was unable to pay because of the higher payment one week before due date. The company does not care that it messed up. My mother passed away at the same time and I had costs with that and not having a reliable service has truly been devistating and depressing.Business Response
Date: 05/30/2025
Thank you for taking the time to reach out. Our response has been sent via email to the address you provided in your complaint. Please feel free to reach out with any additional questions or concerns.Customer Answer
Date: 06/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,Complaint ID: 23355272
Initial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I use Best Egg Flexible rent to make my rent payment for the home I am renting. My Rent payment each month is $1760. After insurance premiums and Best Eggs finance fee my rent each month comes to $1800.95. For the past eight months my payment at the start of the month has been $905, then around the middle to 3rd week of the month my final payment is $895.95. I can not make my 1st of the month rent payment with Best Egg until the 1st of the month. On May 1st, 2025 I signed on to make my $905 payment and the amount shown was $1.257. I used the chat feature on their web site and asked "My half rent should be $905 why is it $1,257?" Best Egg's response was and I quote "We wanted to let you know there's a display issue affecting your estimated upfront payment for May in your dashboard. Please be aware - you will not be charged that amount." I have a screen shot of this conversation that I will include. So I proceeded with making the payment. On the screen the amount it showed was $1,257 but based on the conversation I had where Best Egg stated "You will NOT be charged that amount" I proceeded with the payment expecting it to be $905. A couple days later they charged me $1,257. The very amount that state would NOT be charged. This overdrew my account with my bank and my bank charged me a $36 NSF and returned the payment. A few days later Best Egg notified me that they withdrew my rent payment to my landlord and I would be responsible for making the whole payment to my landlord. I don't make enough to do that. Plus Best Egg gave me zero notice in advance so that I might be able to come up with the additional money. So I contacted Best Egg and stated that I wanted them to give me credit next month for my NSF fee and my late fee of $191.95 I have to pay to my land lord and I was told a supervisor would contact me in 2 - 3 days. But that was over a week ago. I called Best Egg today, 5/15/25 and asked to speak with a supervisor and was told they will call me.Business Response
Date: 05/23/2025
Thank you for taking the time to reach out. Our response has been sent via email to the address you provided in your complaint. Please feel free to reach out with any additional questions or concerns.Customer Answer
Date: 05/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.I find the business ' response unacceptable because they are directly liable due to the lie they told me (see the communication chat I sent) because they said they wouldn't charge me $1,257 but then did it anyway, this is directly their fault for the fees I had to incur and I will NOT accept anything less than an adjustment of $227 towards my next payment.Thank you,
Regards,
Complaint ID: 23335933
Business Response
Date: 06/11/2025
Thank you for taking the time to reach out. Our response has been sent via email to the address you provided in your complaint. Please feel free to reach out with any additional questions or concernsInitial Complaint
Date:05/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for Best Egg flex rent. First month was March 2025 where i had to pay 2355 on the first and 990 on 3/17. In April i was assured this was the recurring payments, 4/1-1675 and 1650 on 4/15. There is a $25 charge to use the service. However i got a text and email that the payment for 5/1 was 2335. I called immediately for two days in a row and was assured that there was a system glitch and it would be fixed prior to 5/3 when rent is due. I was also told to turn off auto pay so that higher amount was not drawn from my bank account. I did. I called again today 5/2 and was told that no, that is the new amount. i asked to see some documentation, lending agreement. They kept pointing me back to "docuemnts" where there was an error online that no documents are available. They also refused to email it to me. They cant give me any documentation of my lending agreement and stated they can change the payments when they want. I asked them how i could possibly prepare for that. they dont care. my only option is to bounce a payment to them. or tell my landlord about this and pay a $330 late payment. This screwed me over so bad. Never late with my rent and now I will get an eviction notice. Im so sad and they dont care. I have nothing in writing as to how much the June rent would be either. Just terrible and illegal.Business Response
Date: 05/12/2025
Thank you for taking the time to reach out. Our response has been sent via email to the address you provided in your complaint. Please feel free to reach out with any additional questions or concerns.Customer Answer
Date: 05/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. Bedt Egg violated the Truth in Lending Act in a failure to disclose loan terms, changing loan terms multiple times without disclosure from 3/2025-5/2025 this has severely, negatively impacted my finances in having to come up with $700 additional dollars and 3300 up front for June rent instead of the regular payment amounts the reason the law exists is to ensure consumers know and can anticipate the terms If there is a breach-a notification must be sent to the consumer I was told this happened to all consumers and I still have not gotten any official notice as required by law
Regards,
Complaint ID: 23278716
Business Response
Date: 06/06/2025
Thank you for taking the time to reach out. Our response has been sent via email to the address you provided in your complaint. Please feel free to reach out with any additional questions or concerns.Initial Complaint
Date:04/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Best Egg is a fraudulent company. They signed me up for a loan with a 9%interest rate then they went in and changed the terms to 22.69%. They have robbed me and I want other consumers to know that they are no good. God will judge them for what they did to me. I am thinking of filing a class action suit if they don’t honor my percent and reduce this loan. The papers I signed stated the 9%.Business Response
Date: 05/05/2025
Thank you for taking the time to reach out. Our response has been sent via email to the address you provided in your complaint. Please feel free to reach out with any additional questions or concerns.Customer Answer
Date: 05/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,Complaint ID: 23257989
Business Response
Date: 06/06/2025
Thank you for taking the time to reach out. Our response has been sent via email to the address you provided in your complaint. Please feel free to reach out with any additional questions or concerns.Initial Complaint
Date:04/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a $3000 loan from Best Egg.
In October 2024 I received a small bonus from my employment and used this to pay off the remaining balance of the loan.
I received notification that it was paid off from Experian, as they monitor my credit.
1 month later, they illegally reopened the account and started adding extortionate amount of interest to a "CLOSED" account.
I wish for the pay off to be acknowledged, for the false reports to my credit removed, and a written apology for the stress they have caused.
Failing that, I wish to pursue a legal recourse against Best Egg under the Fair Credit Reporting Act, and will be seeking substantial compensation for damaged they have caused to my credit as a result of failing to report my closed account accurately.Business Response
Date: 05/01/2025
Thank you for taking the time to reach out. Our response has been sent via email to the address you provided in your complaint. Please feel free to reach out with any additional questions or concerns.Customer Answer
Date: 05/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
This account was reported closed, proof provided.If an individuals credit report can be manipulated for the gains of an unscrupulous lender, then the entire concept of a "Credit Score" has failed and must be overhauled!When an account is closed, that signifies that all parties are in agreement with the satisfactory conclusion of the contract.Because you now want more is a sign of your greed, and you should be ashamed!IF there was an error then the error falls within your own accounting, not something you can hold the customer liable for.IF there has been an accounting error that means the loan was mismanaged and as such I demand an investigation under the Fait Credit Reporting Act.
Disputes have raised with all three credit bureaus. On advice of my legal representative, I request that BestEgg honor their agreement, close this loan and issue an apology for mismanaging this loan and employing bullying tactics and accounting errors.
Regards,
Complaint ID: 23253688
Business Response
Date: 06/05/2025
Thank you for taking the time to reach out. Our response has been sent via email to the address you provided in your complaint. Please feel free to reach out with any additional questions or concerns.Initial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took out a consolidation loan in early February with Best Egg. An error was made in one of the creditor payments - still not sure how that happened. It was paid to JP Morgan Chase Bank, despite the fact that it should have gone to Capital One Bank (and it said that in the application). It's been over 60 days and now the company is now telling me it is up to me to get this error corrected. They say it could take up to a year to do so. I asked for a screen shot or something to show that it was my error (because I literally held the card in my hand when I typed in the number) They say cannot provide that. I believe someone on their end made the error typing it in. It doesn't matter how at this point. It just needs to be corrected.
I emailed the CEO directly this week asking him to correct it. Got a call back from ****** today acknowledging upper management contacted them and still insisting I have to fix this.
Chase Bank won't speak to me because I do not have an account with them. (I can't get past the prompts). I reached out to the bank that issued the payment and all I got was a call back from the same woman (******) telling me the same stupid story.
My next step is to contact my attorney but in the meantime I want an official report filed against this company as this is totally unacceptable that after 60 days they still cannot and will not escalate this properly internally to rectify the situation. Meantime they have no problem taking my payment every month. I am holding up my end of the deal but they are not. That is breach of contract.Business Response
Date: 04/18/2025
Thank you for
taking the time to reach out. Our response has been sent via email to the
address you provided in your complaint. Please feel free to reach out with any additional questions or
concerns.Customer Answer
Date: 05/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
For what it is worth, your emails went to my junk mail and I am just seeing them today when it is apparently too late to respond. But I’m responding anyway because the company DID NOT do a single thing to resolve this issue. Just like the last two months. HORRIBLE HORRIBLE customer service.If I responded the way they did, I would not have any clients at all. RIDICULOUS. Sorry I did not see this sooner.
Regards,
Complaint ID: 23217949
Business Response
Date: 05/13/2025
Thank you for taking the time to reach out. Our response has been sent via email to the address you provided in your complaint. Please feel free to reach out with any additional questions or concerns.
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