Reviews
Customer Review Ratings
Average of 3,240 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBecky P
Date: 07/30/2025
5 starsBest Egg made the process easy. The staff fixed my online support issues quickly so I was able to get my application completed.Review fromChristin G
Date: 07/25/2025
5 starsFast approval and had my funds within just a few days! I will continue to use Best Egg for personal loan needs!Review fromAnthon Z
Date: 07/21/2025
1 starSubject: Formal Complaint Regarding Denial of Second Loan Despite Strong Payment History
To Whom It May Concern,
I am writing to formally express my dissatisfaction regarding my recent experience with Best Egg. Over a year and a half ago, I applied for a personal loan in the amount of $4,000. Unfortunately, that request was declined, even though my credit score and debt-to-income ratio were both in good standing at the time.
Since then, I have been a responsible customer, currently holding an active loan with Best Egg. I have never missed a payment and have consistently made on-time payments for well over a year. Given this track record, I recently applied for a second loan and was again declined—without any clear explanation.
It is extremely frustrating and disheartening to be denied without being given a reason, especially when I’ve demonstrated responsible borrowing behavior and have upheld my financial obligations. I believe loyal and timely-paying customers should be treated with transparency and respect.
I am deeply disappointed by the lack of clarity and consideration in this process. Once I complete repayment of my current loan, I will no longer consider Best Egg for any future financial needs. I also intend to share this experience with others to make them aware of the treatment I received.
I hope Best Egg re-evaluates how it communicates with and supports customers who have demonstrated reliability and good faith.
Best Egg
Date: 07/25/2025
We're sorry to hear that you are dissatisfied. Once one applies, we make credit decisions based on credit history and the information provided in the loan application such as income, employment and other key financial ratios. If you would like to discuss your concerns further or request to be removed from our mailing list, please feel free to give us a call at 855-282-6353.Review fromCrystal B
Date: 07/18/2025
5 starsI just had a really good experience with Best Egg. I applied for a personal loan and it was approved and paid in three days.Best Egg
Date: 07/25/2025
We’re thrilled to hear that you're a happy camper! Thanks for sharing!Review fromKyle J
Date: 07/17/2025
1 starThey lie about rates and terms. They told me that the loan was processed and to wait for the money to go into an account. Then, they told me to call them and begin the process over, effectively denying me after a soft approval. Instead of working with me they would rather sell a new pack of lies. They are broken at best and deceptive at worst.Best Egg
Date: 07/18/2025
We're sorry to hear that you are dissatisfied. If you'd like to discuss your concerns, feel free to give us a call at 855-282-6353.Review fromJordan F
Date: 07/15/2025
1 starWhen adding additional payments there is no way to apply full amount to principle, I called and tried to have my additional payments applied to principal where I was told there was no way to do that - a practice reputable companies do. I was told in order to have an additional pay go towards my principle I must wait until my due date to make payment to apply to principle. This is listed no where on website and no disclosed. I requested to speak with a supervisor and was denied.Best Egg
Date: 07/18/2025
We appreciate you taking the time to share your experience with us. We're so sorry to hear that the service you experienced was anything less than perfect. Please be assured that customer satisfaction is our number one priority, so we will be sure to forward your feedback along to the appropriate department for review. If you would like to discuss your concerns further, please feel free to give us a call at 855-282-6353. Thank you.Review fromTeresa E
Date: 07/11/2025
5 starsGreat company with fast service/ I got approved within a few minutes and the funds will be in my bank within 2 days. Thanks so much Best Egg!Best Egg
Date: 07/18/2025
We’re thrilled to hear that you're a happy camper! Thanks for sharing!Review fromLee K
Date: 07/11/2025
1 starThe professionalism of this business is really disappointing and infuriating. There's nothing like being told one thing multiple times by multiple customer service agents, getting emails & even texts that confirms everything is OK, then none of it being accurate & not only do you not have a rental payment agreement anymore, but the lack of communication & notification cost you a $70 late fee on top of leaving you to figure out how you're going to now pay a full rent payment when you were only expecting to have to pay half - it's extremely . The company takes no responsibility, h
offers no valid reasoning behind the outcome, & essentially leaves you with, "Sorry we you, & we don't wish you luck, but thanks for your business, feel free to come back & do business with us again if we let you!" Absolutely disgusting handling. I do not recommend AT ALL. They're great at first & can be helpful, but God forbid you run into any issue or there's a technical issue or any problem, their fault or yours; even if you've been a perfect customer for years with no problems, the moment you run into one, they deactivate your account, don't give you any notice, the website even still says when your next payment is due, & you'll get the regular text/email reminders, but then when it's time for payment & you can't make one, you're left trying to get ahold of their customer service, which is rude, not very knowledgeable, & unwilling to resolve anything at all. They just drop you, & even if they cause you a fee, they take no responsibility & will just start ignoring you. I warn anyone that uses them & runs into an issue: go ahead & expect not to be their customer anymore, them not to help in any way, & for them to terminate your account without notice or valid reason. Basically, be prepared to go back to paying your rental company right then, even if they say that's not necessary & everything is OK - they won't fix anything, they'll blame you, then disappear after. 0/10 ratingBest Egg
Date: 07/18/2025
We appreciate you taking the time to share your experience with us. We're so sorry to hear that the service you experienced was anything less than perfect. Please be assured that customer satisfaction is our number one priority, so we will be sure to forward your feedback along to the appropriate department for review. If you would like to discuss your concerns further, please feel free to give us a call at 855-282-6353. Thank you.Review fromLaShanta R
Date: 07/07/2025
1 starI’m in a financial burden. I called and spoke to Ms Nova a manager/supervisor, about my situation. I’ve been on time with auto pay payments since 08/24.it will be a year next month that I’ve had the loan. I was requesting a settlement to pay off the loan. They check your credit score to see if you are in financial distress and if your score reflects your ok, then there are no settlements. I requested to take the auto pay off and she asked me why. Because I one asked, and two of my financial strain. Then she offered to make my payments weekly and smaller. That is not a relief to have to worry about paying them weekly since I do not have an income. I’m still current with out an income from my family’s assistance. But I do not want to keep borrowing money for 26.9% loan. I wanted to pay off the loan for $1800, the balance is $2700. Ms Nova had no negotiations to offer. I called on my own requesting help. The only thing she helped with was taking the auto pay off. Or the other options were to skip one month or two months of payments, which would be added to the end of the loan. I did not expect after a year of paying the loan back for my financial situation to turn upside down as it did, but I did want some understanding on being a good customer for 11 months. I had to give one star. But they get zero stars.Best Egg
Date: 07/11/2025
We're sorry to hear that you are dissatisfied. If you'd like to discuss your concerns, feel free to give us a call at 855-282-6353.Review fromJeanette H
Date: 07/07/2025
5 starsFast easy and great service! Best Egg has assisted me immediately! Great online experience too! Thank you Best Egg!Best Egg
Date: 07/11/2025
We’re thrilled to hear that you're a happy camper! Thanks for sharing!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.