Complaints

This profile includes complaints for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Barclays Bank Delaware

  125 S West St Wilmington, DE 19801-5014

  
• 

  Barclays Bank Delaware

  PO Box 26182 Wilmington, DE 19899

  
• 

  Barclays Bank Delaware

  PO Box 8801 Wilmington, DE 19899-8801

  
• 

  Barclays Bank Delaware

  PO Box 8885 Wilmington, DE 19899

  
• 

  Barclays Bank Delaware

  PO Box 84030 Coumbus, GA 31908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an approval for a credit card for Old Navy, which I used because it was available through them. They were supposed to send me a card. I have NEVER received a card in the mail and was unable to sign up online to create an account so I can monitor and pay my bill. Now they are trying to collect a past due bill that I cannot pay because I do not have a card and they won't send me something in the mail. Every time someone calls they either disconnect when I answer or I can't understand them. So I ask for United States. Every time the connect me, it disconnects. I've tried messenger on facebook. They refuse to do anything over social media. Look, I just want a replacement card sent in the mail along with a statement so I can take care of this matter. How hard is it for Barclay's to connect???? Just send what I ask so we can clear this up... I'd offer up my account number, but they never sent me anything so I have no idea what it is.

  

  Business Response

  Date: 03/08/2023

  Please review attached response.

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 fraud transactions by the same company on Banana Repub CC in June and reported to Barclay bank in July 2022. Only charges on the card were fraud at the time and I did not have to pay until the investigation was done. I received a letter in August saying the investigation was completed, fraud was confirmed and I didn't owe anything. Later, I received a bill and I was charged late fee and interest fee. Every month sometimes twice a month I had to call them, unitl Jan2023 when I had broken down as they repeated the same thing they had to re-investigate the same charges. Same charges were re-marked re-investigated for months. Over time the late fees and interest fees grew and I was reported to the credit bureau. I had told them that I had several of those similar conversations with the fraud department and that they said they would later resolve with credit bureau once the fraud was confirmed. Finally after me crying on the phone for someone to help, I received a call from them and the person resolved the ongoing issue. At this time, I am shown as 6 months delinquent payment with more amount owed than fraud charges. Finally, the balance of the account is zero and removed all the fees associated with it.Now, I asked them to help me with credit bureau and they are asking me to mail them all this information and they will look into it. Its beyond my understanding that what more documents do i need to provide,they are responsible for messing up my credit score as they weren't efficient enough to take care of things soon enough and are asking a letter with details and paper proof. They have all the proof they need. Please help, as this has caused mental trauma to me and them still asking me to go through similar process. I have lost my faith in them trying to do anything to help. I had been Banana repub customers for years..I would like my credit score to be updated to what it should have been in June22. I need your help please. I have more of those supporting docs if needed.

  

  Business Response

  Date: 02/08/2023

  Barclays Bank Delaware • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  February 8, 2023
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your inquiry and emailed you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  If you do not receive the summary, or if you have additional questions, please contact our
  office at [email protected] or call us at 866-750-6031. Our office
  hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

• Initial Complaint

  Date:02/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To: BBB & Florida Attorney General
  
  Please accept this complaint request for a JetBlue Mastercard transaction with Barclay’s Bank. The initial transaction was on 3/24/22 in the amount of $484.57. I initiated a return with the merchant which was Get Minted to return the item unused. They were being difficult in issuing a RMA so I opened a dispute/chargeback with Barclays.
  
  
  3/24/22 - Charge made.
  5/10/22 - Dispute started for RMA resistance & credit issued from dispute.
  5/19/22 - Charge rebilled due to dropped dispute – company issued RMA.
  7/28/22 - Dispute reopened when item was returned, and company did not issue refund & credit issued from dispute.
  11/1/22 – Initial charge rebilled again from Barclays.
  
  After two disputes and the company admitting the item was returned, I am still without a refund of $484.57. Reaching out to you for further assistance. As a result of my frustration, I have closed my account with Barclays in protest. So any potential refund on their part would now have to come in the form of a paper check to my address: .
  
  Everything is completely documented in the letter and copies attached.

  

  Business Response

  Date: 02/09/2023

  Please See Attached Response

  Customer Answer

  Date: 02/13/2023

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  I never rescinded the reissued case.  I had to reissue it per the bank’s instructions.  The second dispute was sealed on 6/28/22 with a credit.  Wasn’t until the my rebilled me on 11/1/22 per letter of “double credit from internal audit”.Their response is inaccurate.
  
  Regards,
  Complaint ID: 18971578
   
  
  
  
   

  

  Business Response

  Date: 02/22/2023

  Please See Attached Response

• Initial Complaint

  Date:01/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was the victim of identify theft, someone opened an athletica card for. Barclays in Dev of 2022 using my previous last name of Grace. (Which I havent had in 7 years) This was not me, I have spoken numerous times to this company and they are trying to say the charges are valid. It is not me, I have filed a police report and FTIC report and they still won’t accept this and are demanding money: .

  

  Business Response

  Date: 02/01/2023

  Please review attached response.

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying for Barclays to open a case again for airline tickets I could not use because of my wife’s surgery on her eye.
  I have submitted all the proper documents to the vendor(Hopper) and the airline carrier(Lufthansa) with no resolution. Barclays told me today January 25, 2023 that I am “out of luck” with no chance of them fighting for me. The amount of both tickets was $2,130.94. I have not paid for this, I have been charged interest on this unpaid balance for over 3 months and my credit rating is suffering because of this.
  I have been an excellent customer with Barclays, paying the balances in full every month before this.
  All I want is the credit to be issued to my credit card.

  

  Business Response

  Date: 02/03/2023

  Please See Attached Response

• Initial Complaint

  Date:01/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/23/23 I received in the mail a letter from Barclays Bank Delaware stating that an online savings account was opened on 1/6/2023 in my name with $0.00. They assigned an account number of ************ and stated interest rate is 3.34% and annual % yield is 3/40%. I did not open an account with Barclays. This is a fraudalent activity. I want this account in my name closed immediately.

  

  Business Response

  Date: 02/06/2023

  P.O.
  Box 8885
  Wilmington,
  DE 19899-8885
  
  
  
  February 6, 2023
  
  
  Thank
  you for your recent inquiry addressed to Barclays Bank Delaware (Barclays),
  which was forwarded to us from the Better Business Bureau of Delaware. To
  ensure the most efficient handling, this correspondence was forwarded to
  Barclays Office of the President to investigate and respond.
  
  We
  completed the investigation of your inquiry and emailed you a detailed summary
  of any actions we may have taken via email from Intralinks. Please allow 24-48
  hours for delivery.
  
  If
  you do not receive the summary, or if you have additional questions, please
  contact our office at [email protected] call us at
  866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm
  ET.
  
  Sincerely,
  
  
  Office
  of the President

  Customer Answer

  Date: 02/08/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 18884384
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:01/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an Aviator Silver World Mastercard that entitles me to up to $50 annually in American Airlines onboard wifi reimbursements. On 8/22/2022 I purchased wifi on a flight from PHL to VCE for $24, but to date I have not been credited back this amount. I have contacted via chat twice and also sent a message. The response to my message and chats indicated that the credit would post 6-8 weeks after statement closure, but that has yet to happen.

  

  Business Response

  Date: 01/30/2023

  Barclays Bank Delaware • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  January 30, 2023
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your inquiry and emailed you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  If you do not receive the summary, or if you have additional questions, please contact our
  office.

  Office of the President

  Customer Answer

  Date: 02/03/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 18832494
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:01/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 2022 we received an inflight offer from AAdvantage Aviator Mastercard. We called when we returned home and the Barclays representative was very helpful and we upgraded our card. The offer to upgrade was for 50,000 miles and no fee for one year, which would have been applied Sept 2023. However, we received a statement recently that shows the $99 yearly fee had been applied. We called them. Then we were informed that the offer we previously agreed to was not valid. No 50,000 miles and no delayed fee. We were completely lied too.
  We cancelled the card. This was total fraud.

  

  Business Response

  Date: 01/30/2023

  Barclays Bank Delaware • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  January 30, 2023
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your inquiry and emailed you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  If you do not receive the summary, or if you have additional questions, please contact our
  office at [email protected] or call us at 866-750-6031. Our office
  hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

• Initial Complaint

  Date:01/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received solicitations from Barclays/Gap for my Gap Good Rewards cards for the months of October, November, December 2022 and January 2023 either via regular mail or email. The offer was to make 5 transactions outsids the Gap family of brands in each respective calendar month to receive $20 or 2000 in gap good rewards points for that month. The requirement was met for October, November, December and most recently January. None of those bonus points have posted.
  I messaged barclays who told me to contact Gap. I contacted Gap who couldnt assist and referred me to Barclays. Barclays again told me to contact gap mostcrecentlybon 1/18/23. I have the mailed solicitations with the terms if you require a copy.
  
  Please credit my gap good rewards account the 4 x $20 rewards.

  

  Business Response

  Date: 02/15/2023

  Please see attached response.

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account in violation not reporting 100 accurate. The High Credit in all three bureaus are reported differently. Same goes with the Credit Limit. How is that possible that you are reporting it inaccurately? Not to mention the different dates reported in the account. This is erroneous! Show me the detailed documents of validation on this account.

  

  Business Response

  Date: 01/26/2023

  Please See Attached Response