Reviews

This profile includes reviews for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Barclays Bank Delaware has 31 locations, listed below.

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  Barclays Bank Delaware

  125 S West St Wilmington, DE 19801-5014

  
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  Barclays Bank Delaware

  1007 Orange Street Wilmington, DE 19801

  
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  Barclays Bank Delaware

  PO Box 8802 Wilmington, DE 19899

  
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  Barclays Bank Delaware

  220 N. 2200 W. Salt Lake City, UT 84116

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  Barclays Bank Delaware

  PO Box 8828 WILMINGTON, DE 19899

  

Review Details

• Review fromCade S

  Date: 08/01/2025

  1 star
  Enjoyed the card, paid balance off monthly. Made a payment and received a notice that my credit limit was reduced from $2900 to $250 immediately after the payment posted. Called to speak with someone about the sudden change and was told it was part of a normal review and there was nothing to be done. Closed the account, will never do business with Barclays again.

• Review fromClays M

  Date: 07/31/2025

  1 star
  I opened a Barclays Bank account over seven months ago, lured by their online promotion promising a $200 bonus. I followed the exact link they published and completed all the required steps. After months of waiting with no bonus, I contacted them—only to be told I had opened the “wrong type of account.” That’s absurd. I didn’t choose randomly; I followed their link and their instructions. If the bonus was tied to a specific account, that should have been made crystal clear or automatically applied.
  
  To make matters worse, their customer service is abysmal. Calling them is a nightmare—long wait times, unhelpful agents, and no resolution. I also tried using the website’s secure messaging system, which either doesn’t work or gets ignored entirely. It’s like shouting into a void.
  
  This experience has been a complete waste of time and a lesson in how not to treat customers. Barclays has lost my trust, and I’ll be closing my account and warning others to steer clear.

• Review fromSterling T

  Date: 07/30/2025

  1 star
  I'll mirror what another said in another review. I found out via credit karma that i had an over 30 day late payment reported. My scores dropped around 50 points. It was Barclays. When I logged in it was for the yearly fee on an AA Advantage card. I never recived an email or a text or anything knowing my payment was do thus unable to pay. I immediately paid the balance online and called. I had to ask at least 6 times to get a supervisor because they kept telling me there was nothing they can do, The supervisor reversed the charge and told me it will reverse the bad report but they only report monthly.
  They then dropped my available amount from $15k (yes thousand) to $250 (yes hundred) and reported it to the credit bureaus causing another 11 point drop on one report.
  Pardon my french but what a POS thing to do and all along lying about reversing the negative report, immediately reporting the available balance drop and not reporting the $0 balance.
  Would do zero stars if allowed

• Review fromJose P

  Date: 07/28/2025

  1 star
  Horrible fraud dept . Had to make over 35 calls. Issue still not resolved

• Review fromBrandon H

  Date: 07/17/2025

  1 star
  If I could leave 0 stars, I would. I write this review as Barclays has already decided how to "respond" to my claim. I hope other long-term customers find this review before it is too late. Run.
  
  I have been a long-time customer with Barclays since their credit card partnership with Apple. They helped me purchase my first computer as I went off to college. I kept the account, even as Apple transitioned away from them, because of our longstanding history. As I graduated and began working full time, I moved onto more competitive credit products. Barclays offerings are, to put it kindly, non-competitive. When they requested I use the card to keep my account open, I complied and made two small purchases less than $10.
  
  As I don't routinely use this card, I forgot I had a small balance before I left for a month-long international vacation. The only time Barclays ever notified me of a balance was via an email statement which ended up in spam. This is understandable considering 95% of the correspondence they send out is spam. Unfortunately, this led to a 30-day delinquent payment posting to my credit report. In the entirety of my credit history, this is the only delinquent payment I have ever had. My credit score dropped >50 points.
  
  In asking for a goodwill adjustment, they declined stating it would "impact the accuracy of my credit report." This is, quite frankly, insulting. If Barclays truly believes adjusting my only late payment ever ($20) would truly compromise my credit report accuracy, then they have no customer relations. They do not care that I have been a customer 15+ years. They do not care that I have never had a late payment previously, or that I have/had excellent credit before their reporting. They only care about the $23 late fee they could charge me.
  
  When I called to cancel my card, they offered to refund the late fee to keep my account (lol). Don't bank with this joke of a company. You deserve to be treated like a real person.

• Review fromDerrick B

  Date: 07/14/2025

  1 star
  It cannot be understated the quality or lack thereof of a business shown by how they handle disputes. This non-happy-path of transaction processing is where a business like this passes or fails.
  
  So far Barclays has failed miserably. To give you a brief summary of my dispute, an online hotel booking service (booking.com) took my credit card info and charged me for a stay, but didn’t provide any service whatsoever. I had no booking, no confirmation email or number, and zero access to customer service. I exhausted every good-faith option I could consider to try to resolve the problem with the merchant.
  
  This is when credit card issuers should shine. I created a dispute, stated my case clearly (at least I thought I did) and 3 weeks later I received a letter from Barclays claiming I didn’t provide them enough information. Simple enough, I thought. I got on the phone with them and they said I’d have to send a snail mail or faxed letter to reopen the dispute. Fax! In 2025!
  
  I have sent the letter by mail and fax and am still hopeful that the bank comes through and protects me here. I am out $2900.00 on this matter. The lack of urgency or care from Barclays for a long-time customer with a significant amount in dispute is baffling.
  
  I remain hopeful that Barclays will come through as my case against booking should easily fall within acceptable dispute rules. I will update this review with the outcome, but I caution people to be aware of the lack of urgency or interest Barclays will show you if you end up needing to dispute a charge before you open an account with them. And I guess I hope you have access to a fax machine as well (at least it’s not carrier pigeon).
  
  

  Barclays Bank Delaware

  Date: 07/25/2025

  We appreciate the time you
  took to speak with us regarding this matter. Should you have additional
  concerns, please feel free to contact us via phone at 866-750-8031 so that a
  member of our Office of the President can further assist you. Our hours of operation
  are 8 am to 8 pm Eastern Time, Monday through Friday.

• Review fromAARON W

  Date: 07/12/2025

  1 star
  I applied for a Card back in March on 2025 for a trip I was taking in April. I applied online, I received a letter in the mail 3 weeks later saying they needed additional information before approving my application. They stated that I needed to provide them with a copy of my Social Security card my driver's license and electricity bill. I do not mind sending my driver's license picture or my electricity bill. I faxed the information as requested. However, they couldn't confirm to me that they received the fax, and I would need to call back 7-10 days later. Then I called back they told me that the images in the fax were unreadable. They then asked me to mail the documents requested by US Mail. I really didn't feel comfortable with sending this personal information via the US Mail. But customer service stated this was the only way they could review the documents for approval. So, I did what they requested. I had to wait an additional 7-10 days for them to receive and review. When I called they finally approved my application and sent me the card. I was excited to final book my trip. However, after activating my card and tried to book the flight the instantly blocked my card. I called them again to report the issue; they then said my card application was being randomly selected for an audit, and I would need to re submit additional documents. So, I jumped through the hoops and did what they requested. However, every time I have faxed them documents they say they are unclear even though the person I am speaking with in customer service says they can read them. This issue has been on going now for 4 months, my card is still locked, and I have never been able to use it. However, they are requesting I pay the $99 annual fee for a card that I haven't used and cannot use. This process has been an absolute nightmare. It feels like a bait and switch. They won't allow me to use the card nor close the card. They have my online access locked so I can't even make the payment.

• Review fromBenjamin B

  Date: 07/05/2025

  1 star
  Fraudulent organization, FINRA + SEC be warned. Intentional customer misidentification for unlawful layering of money through stolen SS numbers. I have proof.
  

  Barclays Bank Delaware

  Date: 07/15/2025

  We appreciate the time you took to correspond with us regarding this matter. Unfortunately,
  our attempts to contact you regarding your concerns were unsuccessful. Please feel free to
  contact us via phone at 866-750-6031, so that a member of our Office of the President can
  further assist you. Our hours of operation are 8:00 am to 8:00 pm ET, Monday through
  Friday.

• Review fromAdam S

  Date: 07/04/2025

  1 star
  I filed a dispute with this company, because of a rental scam, and lost several hundred dollars as a result of it. I even attached documentation and a letter to the dispute explaining what happened. Barclay ended up siding with Paypal over me, regarding the outcome and I ended up not only paying back the money that was stolen from me in the first place, but my credit also took a dive. Why was Barclay even need to check my credit in the first place for a dispute on money that was stolen from me? Shame on you, Barclay!
  

  Barclays Bank Delaware

  Date: 07/10/2025

  We appreciate the time you took to speak with us regarding this matter. Should you have additional concerns, please feel free to contact us via phone at 866-750-6031 so that a member of our Office of the President can further assist you. Our hours of operation are 8:00 am to 8:00 pm ET, Monday through Friday.

• Review fromElliot S

  Date: 07/03/2025

  1 star
  I have the Barclay's Luxury Card. Loyal customer for many years and still am. For my 50th B-Day and a bucket list goal, I purchased 2 tickets to the Masters Golf Tournament for 1 day. I purchased it through "Luxury" card for $10k. When I arrived to pick up the 2 passes I was told to meet up with a gentleman in a truck at a grocery store parking lot. The man instructed/coached me and my friend about how to lie about how we recieved the passes. This was my first time attending the Masters so I didnt know what was normal protocol. We attended the Masters waiting in line at 5am while armed guards and military dogs circled nearby us all. I was never more nervous in my life thinking I could get caught and get kicked out after spending $10k. We did get in and spent all day Saturday, April 12th, worrying when we would be asked to leave and be banned for life.
  I reached out to "Luxury" Card about my experience which I later found out "Luxury" Card bought my 2 passes for $7k and then sold them to me for $10k. I got the typical run-around from "consierge" with multiple call backs only at 7am each time.
  Needless to say, I will never buy any service from "Luxury" Card again. They not only charged me $10k for a harrowing experience, but also tarnished my 50th B-Day Bucket List goal. Never again will I trust "Luxury" Card.