Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 1-year subscription to Phrasly AI in March 2024 after using the 1-month plan and initially finding the service useful. However, by June 2024, the platform stopped functioning properly. Features like the humanizer and AI detector returned inaccurate results or failed to load entirely. I attempted to contact Phrasly AI multiple times using their official support form and listed email address—I received no response.
  
  After several weeks of trying to get assistance and being completely ignored, I filed a dispute with my bank, citing non-delivery of services. Only then did I discover Phrasly’s buried Terms & Conditions, which state that filing a dispute results in permanent account termination and forfeiture of any refund. In other words, they punish customers for exercising their legal right to dispute charges when the product doesn't work.
  
  They immediately blocked my account, despite the fact that I paid for 12 months of access. They have still not responded to any messages, nor have they offered a resolution or refund. I now have no access to the service and am out the full cost of the subscription.
  
  This business is operating unethically and potentially fraudulently. They take your money, provide service for a short time, and then disappear when it stops working. If you complain or dispute, they retaliate by locking you out and refusing to communicate further.
  
  I am requesting a full refund and would like this company investigated for its harmful business practices. I have copies of emails sent, screenshots of the broken service, and documentation of my payment, all of which I can provide.

• Initial Complaint

  Date:11/24/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently charged for phrasly, I consider this a fraudulent charge, I was on the phrasly website and went to try a one free day trial. They processed it and, but when I went back to the main menu, a screen popped up and said, "Wait, before you go, did you mean to do the monthly" which I preferred. So it processed that one. I tried it that night, was disappointed, I wrote feedback about it and cancelled my subscription. I have the email that shows this was canceled. There was no other subscription available plan to cancel except the monthly plan, then two days later I was charged for a year. I think when I signed up for the monthly trial, it stopped showing the year. I'm not sure why I would be allowed to sign up for both anyway, really poorly designed website. Currently, due to Phrasly’s website, I was charged 139.00 dollars and never used the product.
  
  Invoice details
  Invoicereference:3700-19505
  Billing period: 25th September 2024 - 25th September 2025
  Transaction: txn_REMOVED2t0we

• Initial Complaint

  Date:04/25/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This AI rewriting website offered a one-day free trial, but upon logging in, I found that only three trial uses were available, which wasn't enough to fully experience its performance. Seeking to access more services, I opted for a monthly subscription, expecting a charge of $10.99, but instead, I was charged $131.88. I promptly contacted the company, but they didn't respond until the next day. Their customer service was unsatisfactory; they made threats and displayed fraudulent behavior, even offering a 50% discount and a change in plan to six months to rectify the situation. However, I immediately canceled after being overcharged. Despite canceling the trial, I later discovered that no refund had been processed. When I reached out to customer service, I was informed that because I had previously used one email account, I had forfeited the free trial for my IP address. This policy was not clearly communicated on the website. It's evident that they're using the free trial as bait to lure customers into paying the annual fee, only to later scam them out of their money. Despite my attempts to resolve the issue, the company has refused to refund any money, displaying poor,aggressive and rude behavior. It's a clear case of fraud and scamming.