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Business Profile

App Developers

OBRIO

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in App Developers.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a $1 reading on AskNebula.com owned by the business I am submitting this for and was never informed or made aware that this would enroll me in a recurring subscription. I did not consent to any subscription plan or recurring charges beyond the $1 fee. Over the course of four months, I was unknowingly charged a total of $180. This subscription was not visible and the charges were not available online, making them intentionally difficult to detect. As soon as I noticed, I contacted the company and requested a full refund. They acknowledged the charges but only refunded 50% after multiple complaints. This practice is deceptive, unethical, and violates basic principles of informed consent and transparent subscriptions. I am seeking a full refund of the remaining $90 and am reporting this incident due to their dishonest billing practices. Additionally, After I told them I would not accept 50% and I would only accept a full refund, they closed my ticket and only refunded me 50% and refuse to reply.

OBRIO is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.