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Business Profile

App Developers

Neurotoned

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in App Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2026

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company says they are giving you a $29 30 day program, but it is only a marketing event to get you to buy the system. It's a scam.

    Business Response

    Date: 07/23/2026

    Thank you for forwarding this complaint.

    We respectfully advise that this matter has already been resolved directly with the customer.

    After the customer contacted Neurotoned regarding their purchase, we promptly reviewed their request and issued the requested full refund of $29.00. The refund was processed in accordance with our communication with the customer, thereby providing the resolution they requested.

    As such, we believe this complaint has no remaining outstanding issues, as the customer's desired settlement has already been fulfilled prior to this BBB complaint being received.

    To assist with your review, we have attached copies of our email correspondence with the customer together with confirmation of the refund that was processed.

    Customer Answer

    Date: 07/23/2026

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.  BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.